OpenView Labs

DECEMBER 17, 2019

OpenView’s experts weighed in with their predictions across product, sales, marketing, pricing, corporate development and talent. Product Managers Will Own a KPI. How many of your highest paid team members are in sales? The fact is that a great (albeit expensive) sales rep is worth every penny and has an obvious ROI.

Trends 67

Trends Sales Recruiting Technical Review SaaS 67

User Pilot

MAY 20, 2024

Create a customer retention analytics dashboard to measure success across key metrics. Regularly communicate and engage with existing customers In the traditional sales-led model, the sales reps disappear as soon as they close the deal. Leverage c hurn surveys to understand cancellation reasons and improve retention.

Retention 93

Retention Strategy Sales Recruiting Scale 93

Intercom, Inc.

SEPTEMBER 10, 2020

It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. That experience led to his bestselling book, The Sales Acceleration Formula. Or, even if they’re leaning towards the latter, they’re often not using the right metrics. A data-driven framework for scaling.

Scale 226

Scale Scaling Sales Recruiting Sales Hiring 226

User Pilot

SEPTEMBER 14, 2023

Segmentation has been proven to improve a vast range of product success metrics (not just sales efforts). This type of analysis is very helpful for product teams to quickly improve performance metrics. Simply create a segment of your most active users, and offer incentives to recruit them for beta testing.

Strategy 101

Strategy Sales Recruiting Onboarding Churn 101

Sales Hacker

JANUARY 22, 2020

If you think sales is a simple job, I have a few hundred professional connections who would like a word with you. But as straightforward as their metrics may be, their jobs are anything but simple. By mastering your sales interview questions. 6 Sales Interview Questions to Find the Best Talent. So what’s the problem?

Sales Hiring 77

Sales Hiring Interviewing Underperforming Technical Team Sales Recruiting 77

ChurnZero

JANUARY 10, 2022

If you’ve gotten customer feedback , for example, and you want to look over it to identify pain points, recruit a cross-functional team to help you review the data. You’ll be able to put together much more efficient internal workflows and define responsibilities and metrics. This is something that your Sales team can help you with.

Onboarding 98

Onboarding Sales Recruiting SaaS Technical Review 98

User Pilot

NOVEMBER 21, 2023

Once the product is out, use product analytics to track your success metrics. Its main goal is to help you plan the efforts of the product, marketing, and sales team to maximize the impact of the launch. Assists in managing the launch timelines. Google Trends. How do you recruit your beta testers?

Underperforming Technical Team 98

Underperforming Technical Team Sales Recruiting Social Media Market Research 98

User Pilot

JULY 9, 2023

Relevant usability metrics include success rate, task duration, error rate, and customer satisfaction. This may translate into increased sales and greater customer loyalty. Modal recruiting test participants. What metrics should you track? It also influences the perceived value of the product.

User Experience 97

User Experience Sales Recruiting Scale Interviewing 97

User Pilot

SEPTEMBER 29, 2023

You need a range of disciplines working together in a cross-functional team to make sure various product development processes go to plan, including product managers , developers, marketers , sales, designers , senior leaders , and more. Senior management. Monitor interest in certain topics over time with Google Trends.

Development 103

Development Software Review Sales Recruiting Technical Review 103

User Pilot

NOVEMBER 5, 2023

Overall, customer value management can make your product more competitive. Sales reps can use the knowledge to shift sales negotiations from price to value. You can do it by tracking metrics like churn rate or NPS and through qualitative surveys. How do you recruit your interviewees?

Management 101

Management Scale Customer Lifetime Value SaaS 101

CustomerSuccessBox

MAY 9, 2022

While your company can recruit additional Customer Success Managers and improve the customer experience, you’ll also need a Customer Success dashboard that provides revenue insights into every aspect of the customer journey. Customer success metrics you should track. Metrics for success that are more advanced.

Customer Success 52

Customer Success Sales Recruiting Outsourced Development Customer Lifetime Value 52

OpenView Labs

APRIL 13, 2021

She transitioned into a solution engineer, a role that sits at the crossroads of sales and product, which gave her the opportunity to do more of what she loved: discussing business challenges and crafting corresponding technology solutions. How do you get design to work with sales, or engineering to work with customer success?

Sales Recruiting 60

Sales Recruiting Management Engineering Leadership 60

Neil Patel

APRIL 13, 2021

Is it worth your time, or should you leave the influencer trend behind? While I’m not suggesting you should rely solely on influencer-based marketing, the trend is here to stay, and it’s worth trying. For sales-based companies, influencer marketing could be a promising alternative. You want to build hype and increase sales.

Marketplace as a Service 124

Marketplace as a Service Engagement Social Media Sales Recruiting 124

Sales Hacker

JULY 3, 2018

We’ve been compiling this sales automation tools list for a while, trying to figure out the best way to get the information out there. There are a number of existing resources available on sales automation, but they don’t offer use cases and examples of how to put the tools to action. What Is Sales Automation?

Scale 66

Scale Outsourcing Services Sales Recruiting Outsourced Development 66

Neil Patel

JANUARY 6, 2023

At the same time, the number of houses up for sale is at historic lows. All that results in more sales and a growing income. In fact, real estate agents who invest in SEO make 2-3x more sales every month than those who don’t. Agencies can: Work contractually, meaning you don’t need to recruit a full-time employee.

Technical Review 84

Technical Review Social Media Sales Recruiting Engineering 84

SmartKarrot

APRIL 4, 2022

Role: Customer Success Manager. As a Customer Success Manager, you will be involved in all aspects of account management, training, support, driving value, and being a trusted client partner by serving as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support.

Sales Recruiting 19

Sales Recruiting Customer Success Sales Hiring Systems Review 19

Unbounce

OCTOBER 18, 2021

When done right, marketing can be about more than return on investment or brand metrics. Sounds like a big opportunity for talent-starved companies to recruit, right? It’s also interesting to see how “community” shapes the allWomen sales funnel. “We But a great story doesn’t mean success is easy for the team. No problem!

Artificial Intelligence 136

Artificial Intelligence Marketing Scale Sales Recruiting 136

SmartKarrot

AUGUST 22, 2022

As a VP of Customer Success, you will set the vision and strategic plan for the Technical Account Management and Customer Engineering functions, focusing on increasing product adoption, leading an exceptional customer experience, and driving growth. Use data, metrics, and KPIs to identify how to continuously improve the processes.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Technical Review 19

ChurnZero

MAY 10, 2019

This event brought together thousands of technology leaders from Customer Success, Services, Sales, Product and Marketing. Attendees got the chance to gather for three days to learn the latest industry trends and discover new products and services that can help them streamline their operations.

Technology 74

Technology Customer Success Sales Recruiting Sales Hiring 74

SmartKarrot

MARCH 15, 2023

Role: Director, Customer Success Location: Houston, TX, United States (Remote) Organization: Innovapptive Inc As a Director of Customer Success, you’ll ensure great client happiness, adoption improvements, retention, and expansion, you should lead and manage the customer success team of strategic accounts.

VP of Engineering 19

VP of Engineering Customer Success Sales Recruiting Sales Hiring 19

ChurnZero

DECEMBER 18, 2020

Can we recruit hiring new team members from January to April, or from January to June this year, just to make sure that as we enter in the next year, we’re able to start off with some wins and not get upside down. Q: What key metrics can Customer Success share with product to help prioritize their goals? What are your metrics?

Customer Success 87

Customer Success Sales Recruiting Finance Sales Hiring 87

SmartKarrot

MAY 6, 2022

Communicate with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement. Represent the voice of the customer to provide input into the core product, marketing, and sales process. Develop both the long-term vision and strategy for the team, and drive progress toward key metrics.

Customer Success 19

Customer Success Sales Recruiting Scale Software Review 19

SmartKarrot

OCTOBER 20, 2021

Use data as a tool to gain insight into customer behavior and trends to drive adoption, renewals, and expansion. The CSM will sometimes come into the pre-sales cycle to help with a seamless transition and positive customer experience. Proactively share insights and feedback to the Sales Director and account managers marketing.

Customer Success 19

Customer Success Sales Hiring Sales Recruiting Outsourced Development 19

SmartKarrot

JANUARY 4, 2023

Engage Sales, Solutions, and Product/Engineering to validate new business scope as it pertains to customer contract documents, technical specifications, and data analytics to ensure correct technologies are selected to support customer requirements. Responsible for the onboarding process for new accounts to ensure successful implementations.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

ProfitWell

JANUARY 23, 2020

February may be creeping in, but we’re still on that new year grind —with 14 tech trends to watch closely in 2020. These are some of the top tech trends poised to reshape industries in 2020, according to CB Insights. And the 68-page report digs into trends like: Apple doubling down on healthcare products and services.

Sales Recruiting 43

Sales Recruiting Sales Hiring Venture Capital Pricing 43

ChurnZero

APRIL 26, 2019

Whether dealing with onboarding or recruitment, every HR department hopes for a smooth and well-defined employee experience. A successful HR manager leverages metrics to forecast, track and report on new employee onboarding. Even if you lack an HR team, consider what metrics can be applied to a newly onboarded employee.

Onboarding 58

Onboarding Sales Recruiting Scale Sales Hiring 58

Neil Patel

OCTOBER 9, 2020

You have developed a killer website and drafted an effective marketing strategy to generate leads and drive sales. You’ll also get better and more relevant marketing strategies to drive your online sales. In the end, you‘ll have better pay-per-click management that will give you more exposure in search engines. So what next?

Consulting 83

Consulting Sales Hiring Scale Sales Recruiting 83

SaaStr

NOVEMBER 28, 2019

And so again we would just have added to more kind of friction in the sales cycle and there was a whole video long sales cycle. And then I think the other one was a bit harder because we made a transition from perpetual to subscription, which kind of screws up all your metrics. We opened a small sales office in Wework.

Sales Hiring 171

Sales Hiring Scale Sales Recruiting Government 171

SaaStr

JANUARY 10, 2020

Before that Bob co-founded RJ Metrics, where he built a global base of online retailers leading to their acquisition by Magento Commerce in 2016. What were the core mistakes that he made with RJ Metrics? Does Bob agree with the notion that channel sales have completely died in the world of SaaS? Loving our podcast content?

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132

ChurnZero

JULY 9, 2020

Sure, you won customers over to get the initial purchase, but what about your post-sale courting? Your results are ideally backed by hard ROI metrics to validate success, but sometimes the strongest outcome is a “soft” ROI metric, such as process improvements and productivity increases. Applaud Accomplishments With Awards.

Retention 64

Retention Strategy Scale Sales Recruiting 64

OpenView Labs

JUNE 10, 2019

Six SaaS product managers share best practices on how their role differs from an “old school” software PM?—?and, Breaking down everything from must-have skills to mistakes to be avoided to up-and-coming trends within the SaaS product management space, these insights from Roadmunk are a worthy primer on the discipline of PM.

Management 55

Management SaaS Scale Sales Recruiting 55

Sales Hacker

OCTOBER 2, 2019

Unfortunately, the same template that worked on decision-makers at digital agencies won’t work on decision-makers in recruitment. RELATED: 7 Battle Tested Cold Sales Email Subject Lines (And Why They Work). In sales, you don’t want your outreach emails to be confused with a branded newsletter. I’m in the first group.

Sales Recruiting 66

Sales Recruiting Mobile Strategy Sales 66

Upscope

MAY 24, 2019

The KONE CX program was expanded to the entire company not just one section, they expanded it to R&D, sales, marketing and finance. Listen Gusto publishes a monthly voice pack of the customer including qualitative and quantitative metrics, published to the whole company. Commercial clients give feedback through sales and partners.

Strategy 99

Strategy Sales Hiring Airlines Underperforming Technical Team 99

Neil Patel

JANUARY 20, 2021

You need to attract potential buyers and funnel them into your sales funnel. We’ll be gathering some key metrics to measure your performance. Step 2: Delve in Deeper to Post Metrics. In my experience, post level metrics are more insightful than page metrics. Lead generation is one of the missed opportunities.

Social Media 145

Social Media Software Review Branding Engagement 145

Intercom, Inc.

APRIL 22, 2019

The first steps to transforming your support team into a revenue team are to rethink your metrics and incentivize teams to ask “Why?” For us, that first fit was with growing sales teams. We were very, very focused on that fit – to be even more specific, on growing sales teams for high-tech products. What is the pain?

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

Intercom, Inc.

NOVEMBER 5, 2019

Inspired by the release of our book Intercom on Sales , we wanted to take a fresh look at three big topics – speed, automation, and growth. We wanted to know: what are sales leaders doing to bring velocity to their sales cycle? How are they using automation to bring new efficiencies to their sales orgs?

Scale 139

Scale Sales Recruiting Sales Hiring Trends 139

SmartKarrot

JULY 13, 2021

Work with the sales, engineering and product teams to deeply understand our entire customer journey and find areas for optimization. Build strong relationships with the partners to ensure they have the best practices and tools to deliver on key cross-organizational metrics. Recruit, train, mentor, and scale the team.

Merchant Services 10

Merchant Services Customer Success Sales Recruiting Scale 10