Stax

MARCH 6, 2024

As the business landscape continues its unstoppable evolution, the necessity for operational efficiency and innovation becomes even more pronounced. Consider this: Consumers are already conditioned to the subscription model. This may come with the billing software platform , or a gateway provider may need to be sought separately.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

Neil Patel

OCTOBER 24, 2020

Onboarding Process. During onboarding, make sure you maintain open dialogue to make the process smooth and fuss-free. Questions about KPIs and metrics for performance measurements. Operations Consultants. These are individuals or agencies that can help clients improve operations efficiency and performance.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

Intercom, Inc.

MARCH 15, 2018

As Stripe becomes an increasingly mature company, efficiency will get more important for us, but right now we’re very focused on making sure that we’re proving the very best possible experience to the merchants. Our internal operating efficiency in terms of our infrastructure spend, etc is a little bit lower on our priority list.

Engineering 214

Engineering Management Merchant Services DevOps as a Service 214

Valuize Consulting

DECEMBER 22, 2021

As you double down on Value-Based Outcomes, we recommend that you develop packaged service offerings to onboard and deploy your customers in a quick and outcome-based manner. Traditionally, Customer Success is considered a Post-Sales motion and a Customer Success Manager (CSM) is only brought in once a customer has been signed and onboarded.

Customer Success 52

Customer Success Sales Retention Operational efficiency. 52

SmartKarrot

JANUARY 3, 2023

Hire, lead, manage and mentor Onboarding and implementation Success teams within the Customer Success organization. Indirectly lead a team of 41 across Onboarding & Implementation and Success. Direct responsibility for teams within the Customer Success function including onboarding, implementation, and success.

Outsourcing Services 19

Outsourcing Services Customer Success Outsourced Development Scale 19

SmartKarrot

NOVEMBER 22, 2022

You are expected to identify, assess and improve the workflow of, where possible, teams through operational efficiencies by way of systems/tools, automation or adjustments to the existing processes. Set and monitor performance targets and metrics for the UK team CSM organization. NPS, usage metrics, etc.

Customer Success 19

Customer Success Sales Recruiting Scale Operational efficiency. 19

Sales Hacker

JANUARY 29, 2018

ONB : Onboarder – Onboards/Integrates a client and achieves first use. A few metrics to keep in mind for most B2B Sales organizations: It takes three months to ramp a POD to 100%. PODs should operate between 80-120% of quota. Once a POD operates efficiently, do not add AEs to it.

Sales Recruiting 75

Sales Recruiting Scale Sales Hiring Sales 75

OpenView Labs

MARCH 10, 2019

They receive personalized onboarding and periodic catch-ups on the progress of their projects. North Star metric. Early on, we decided that our department’s North Star metric would be net retention. Just-in-time low-touch. Leading vs. lagging indicators. Retention is a lagging indicator.

Scale 69

Scale Customer Success Scaling Sales Hiring 69

SmartKarrot

DECEMBER 16, 2022

Design and launch critical programs to improve customer experience and operational efficiency. Identify and onboard new tools and technology to support the efforts of the customer success team. Identify and onboard new tools and technology to support the efforts of the customer success team. Apply here: [link].

Customer Success 19

Customer Success Scale Technical Review Operational efficiency. 19

SmartKarrot

APRIL 19, 2023

In order to reduce negative effects on customer happiness, operational efficiency, and scale, assist in identifying, prioritising, communicating, and driving resolution of essential issues and hazards. Supplying comments on the design of new system requirements, operational procedures, and financial investments.

Customer Success 19

Customer Success Scale Forecasting Operational efficiency. 19

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Promote a culture and metrics centered on customer satisfaction and responsiveness.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SmartKarrot

AUGUST 17, 2021

Tracking adoption KPI metrics and tying them to ROI for the customer including improvements in quality, communications, and safety domains. Drive operational efficiency by automating and improving processes and best practices. Develop and facilitate new sales and up-sell opportunities for the current Clients.

Customer Success 19

Customer Success Outsourced Development Operational efficiency. Education 19

SmartKarrot

JULY 12, 2021

Drive the organizational adherence and ongoing refinement and branding of the customer onboarding process. Define and implement procedures, metrics, and reporting processes related to the application usage to determine key insights to the customer experience.

Technical Advisors 10

Technical Advisors Customer Success Sales Hiring Operational efficiency. 10

User Pilot

JUNE 22, 2023

TL;DR Product complexity, new features and updates , and poor onboarding can lead to high customer support loads. 11 ways to effectively reduce customer support load include: Personalize the user onboarding according to different segments’ JTBDs to minimize the number of unresolved issues.

Customer Support 96

Customer Support Underperforming Technical Team AI Search Social Media 96

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

SmartKarrot

NOVEMBER 3, 2020

Design and launch eLearning and other critical programs to improve customer experience and operational efficiency. Evaluate and adapt KPI’s and metrics to drive adoption, retention, growth, and reduce churn. Working with Product and Marketing to build sales collateral and experiences that help onboard customers.

Customer Success 10

Customer Success Scale SMB Consulting 10

SmartKarrot

APRIL 28, 2021

Coordinate between REEF operations and client, including site surveys, walk-throughs, application deployment, to ensure the success of new applications. Lead communications with clients throughout deal execution and onboarding, and conduct portfolio and business quarterly reviews.

Customer Success 10

Customer Success Underperforming Technical Team Payment Services Payment Methods 10

SmartKarrot

MAY 10, 2021

Working on new customer onboardings to map their business needs and design bespoke centered solutions tailored to their use cases and business logic. Maintain clear and updated documentation on all information gathered to ensure the rest of the team is enabled to operate efficiently.

Customer Success 10

Customer Success Payment Services Sales Recruiting Payments 10

User Pilot

NOVEMBER 14, 2023

You need both reporting and analytics to get a competitive edge, improve operational efficiency , improve your hiring strategy, and make better decisions. Reports and analytics come in different formats Reporting focuses on presenting data to reveal facts, identify risks, and monitor business operational metrics.

Sales Hiring 111

Sales Hiring Trends Data Retention 111

User Pilot

MARCH 4, 2024

The first thing you need to know is that this metric isn’t just about speeding up a process—it’s about optimizing every step of your user’s journey to make their path to conversion as smooth as possible. Personalize experiences : Use data from initial interactions to provide a unique onboarding process.

SaaS Payments 101

SaaS Payments Payment Services Payment Solutions Payment Methods 101

User Pilot

MAY 22, 2024

Userpilot Userpilot is a no-code, all-in-one software solution for improving product analytics, user onboarding, and customer feedback. Check out how your core product metrics are performing in real-time on your dashboard. For better operational efficiency, research more about Pega and Gainsight Customer Success.

Software Review 105

Software Review Technical Review Software Systems Review 105

SmartKarrot

NOVEMBER 2, 2020

The Successful Customer Virtual Customer Learning Success Methods Knowledge Bird The Customer Initiative Springboard Solutions Interaction Metrics. It does so by building metrics, processes, and goals to enable the CS teams to achieve their respective best. Interaction Metrics. Source: Unsplash. Glide Consulting.

Consulting 10

Consulting Customer Success Scale Customer Lifetime Value 10

BetterCloud

JULY 18, 2023

Defining time to value and why it’s important in SaaS Let’s start off with making sure we have a common understanding on this key metric. Using a drag and drop approach, your team member uses simple IF/THEN logic to build the workflows that maximize operational efficiency, scale IT impact, and deliver a quick time to value.

Operational efficiency. 52

Operational efficiency. Scale Identity management Technical Support 52

User Pilot

JANUARY 26, 2021

They made a hypothesis and tested their analysis by creating onboarding experiences with Userpilot. With this perspective, you are ready to take on crucial metrics that impact your annual revenue like Lifetime Value (LTV), Customer Retention, and churn. What Is Customer Journey Analytics? Definition of Customer Journey Analytics.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

Intercom, Inc.

FEBRUARY 25, 2019

The great product companies I’ve observed certainly obsess over that process , and they obsess about being operationally efficient and excellent. Third swing: hiring vs. onboarding. We had this situation where new people were onboarding new people. But we did slow down hiring a lot, and we refocused on onboarding.

Sales Hiring 160

Sales Hiring Scale Sales Recruiting Engineering 160

Totango

NOVEMBER 6, 2020

SAP, whose products play a role in 77% of the world’s transactional revenue, managed to implement a customer-centric approach across its vast network by identifying a series of key customer metrics and using them to trigger timely and effective engagements. Scale Action to Efficiently Retain Customers. Turn Understanding into Action.

Engagement 48

Engagement Data Scale Customer Lifetime Value 48

SaaStr

AUGUST 15, 2020

So it’s about operational efficiencies, productivity gains, digital experiences and making sure we’ve captured those. And there’s no one key holy grail metric that’s out there in the market right now. As announced today, that’s a public metric. So it starts there. And it’s increasing.

Payment Methods 222

Payment Methods Merchant Services Scale Payments 222

CloudGeometry

FEBRUARY 7, 2022

That means striking the balance between making it easy for the right user to get the right access to the right resources, without creating too much complexity so that every such access operates completely independently. This allows shared services such as logging, object storage, user onboarding, etc.,

Well Architected Framework 130

Well Architected Framework SaaS AWS Construction 130

SmartKarrot

AUGUST 5, 2021

The responsibilities of product operations roles include, Collaborate with Design, Engineering, Sales, and Marketing teams Track and manage customer feedback lifecycle Data extraction and easy access to product information Implement and manage product management tool stack Create a backup of templates, reference guides, etc.

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10

Sales Hacker

NOVEMBER 10, 2020

And every week we’re onboarding three to four to five teams. We actually brought in a CEO for our series B, Eric Holston, and Eric was operational efficient. I’m going to know every single metric in the business. We launched it last year. We have a few thousand folks that use the tool every day.

VP of Engineering 75

VP of Engineering Scale Development Team Review Technical Review 75

Point Nine Land

APRIL 21, 2021

This refers to the improvement of your main output metrics. If your mission is to reduce CO2 emissions, you can (potentially should) make this your main output metric. This process requires a lot of assumptions and is not hard science but the key is to focus on growth of your main output metrics.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

SaaStr

JULY 12, 2019

Joe Chernov: The brand marketing, to answer your question, their KPIs are things that companies used to be criticized for measuring because they were considered vanity metrics. They’re only vanity metrics if they exist at the exclusion of the revenue metrics. But the revenue metrics are handled by the CRO group.

Scale 138

Scale Sales Hiring Metrics Branding 138