SaaStr

FEBRUARY 23, 2023

G2 is the largest and most trusted software marketplace, helping 80 million people every year make smarter software decisions based on authentic peer reviews. G-P helps growing companies unlock their full potential by making it possible to build highly skilled global teams in days instead of months.

Payment Services 219

Payment Services Merchant Services Payments Embedded Payments 219

USIO

FEBRUARY 13, 2024

Advantages of Payfac-as-a-Service: Quick Onboarding: Payfac-as-a-Service simplifies the onboarding process for businesses wanting to offer payment processing to their users. This can be particularly advantageous for software platforms and marketplaces.

Merchant Services 130

Merchant Services PayFac as a Service Payment Services Marketplace as a Service 130

Casey Accidental

JANUARY 23, 2019

They have also heard about marketplaces that have given all of the power to the supply, and also marketplaces where supply has no power. These issues usually arise in two areas, which particularly, but not exclusively, affect marketplaces. Does the demand side of your marketplace have homogeneous needs?

Scale 73

Scale Marketplace as a Service Outsourcing Services Scaling 73

SaaStr

FEBRUARY 21, 2024

Drata was one of three companies mentioned on stage by AWS’ Head of Partnerships because they did the most transactions on the marketplace than any other company. They have to be in a Cloud infrastructure, so then they bring net new customers into AWS’ marketplace infrastructure where they’re transacting. That’s a high value for AWS.

AWS 199

AWS Scale Sales Hiring Marketing 199

Totango

NOVEMBER 14, 2019

Onboarding is an exciting, critical phase of introductions and potential. By implementing customer education best practices that drive the onboarding process, you will set your customers—and your enterprise— up for success. Why Onboarding Matters. Onboarding is your customer’s first experience with you and your product.

Education 64

Education Onboarding Underperforming Technical Team Marketplace as a Service 64

SaaSHolic

DECEMBER 2, 2021

Product onboarding is an essential part of customer activation and retention for businesses that are SaaS providers. One of the best things you can do for your customers’ success as a SaaS provider is to ensure that you walk them through a wholesome onboarding experience. What makes an onboarding experience a bad one?

Onboarding 52

Onboarding Strategy SaaS Underperforming Technical Team 52

Intercom, Inc.

APRIL 18, 2018

You need world class onboarding. You need to understand marketplaces. There is an infinite amount of advice for startups, but if I had to boil it down to just 10 essentials, these are the most crucial principles for starting up that every founder needs to understand from an early stage. You need a vision. You need to run a good beta.

Startup 223

Startup Onboarding Engagement Business 223

Casey Accidental

OCTOBER 31, 2022

Cross-Side Network Effects (Marketplaces and Platforms). The first is that for businesses like marketplaces, it tends to be easy to understand how to constrain the audience initially. For a marketplace, there is usually a clear way to constrain the audience to generate appropriate retention metrics to evaluate product / market fit.

Product Marketing 131

Product Marketing Marketing Scale Software Review 131

ChurnZero

FEBRUARY 8, 2022

ChurnZero earned a leadership spot specifically due to its powerful client onboarding capabilities that provide Customer Success managers the ability to guide their customers through onboarding, product adoption, renewals, and advocacy successfully, and give 100% visibility into the entire process. About the G2 Best Software Awards.

Software Review 98

Software Review Technical Review Software Marketplace as a Service 98

User Pilot

JULY 24, 2023

As of 21 July 2023, there are 1,503 integrations in the Zendesk marketplace. Alternatively, you download the integration from the Zendesk Marketplace, install it, and log in using the product login credentials. To be able to do so, you need a 2-way integration. How many apps does Zendesk have?

Marketplace as a Service 90

Marketplace as a Service AI Search Social Media Customer Support 90

SaaStr

MARCH 3, 2022

G2 is the largest and most trusted software marketplace, helping 60 million people every year make smarter software decisions based on authentic peer reviews. At OnBoard , we believe board meetings should be informed, effective, and uncomplicated. Zoho offers beautifully smart software to help you grow your business. Grab tickets here.

Payments 36

Payments Payment Solutions Sales Recruiting Onboarding 36

Totango

OCTOBER 18, 2023

G2, the software industry’s largest and most trusted marketplace, unveiled its 2023 fall report, and Totango earned a staggering 49 badges, including 31 category leader badges. It’s that time!

Business 101

Business Software Review Technical Review Retention 101

SaaStr

MARCH 20, 2020

Also look at all your marketplaces (Shopify, Salesforce, Google, etc.) and onboard yourself with a fresh perspective. Has all your copy been touched? Look at it again with a fine eye. I bet a lot of your pages and text haven’t been updated in a long time. Have you tested all the paths into your app? Test them.

Onboarding 224

Onboarding Branding SaaS Marketing 224

CloudGeometry

JANUARY 15, 2022

Before you shout “Digital Transformation” in a crowded marketplace, it’s important to recognize two foundational principles in developing a SaaS product plan. Part 1: User Model & Onboarding If you have a business model, you have put together ideas about users. Onboarding in SaaS is an end-to-end process.

Well Architected Framework 130

Well Architected Framework DevOps as a Service AWS Traceability 130

Blulogix

FEBRUARY 16, 2024

From onboarding and activation to renewal and upselling, each phase presents unique opportunities and challenges. Streamlined Onboarding: The first step in a customer’s lifecycle, effective onboarding, sets the tone for the entire relationship.

Payments 52

Payments Payment Services Revenue Management 52

Totango

JULY 11, 2023

G2 recognizes Totango as a leader in customer success G2 , the software industry’s largest and most trusted marketplace, unveiled their 2023 summer report, and there are cheers all-around, as Totango was honored with 15 leader badges, including “Most Implementable” in the Enterprise Implementation Index for Customer Success software!

Customer Success 82

Customer Success Scale Innovation Forecasting 82

User Pilot

OCTOBER 26, 2023

SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. A detailed growth strategy for retaining customers may involve various tactics, including self-serve onboarding and support, referral programs, and informed feature development. It doesn’t end there.

Acquisition 103

Acquisition Scale Onboarding Marketplace as a Service 103

SaaStr

NOVEMBER 21, 2022

Let’s examine how an ICP focus has helped two businesses win in a competitive marketplace. . In the first year, Payrix signed eight platforms; by the time the company exited, they were onboarding 8-10 platforms a month, and the number has grown exponentially. . Spotlighting the success of an ICP-focused strategy .

Payments 178

Payments Payment Methods Embedded Payments Scale 178

Stax

JANUARY 8, 2024

Common risk management strategies for PayFacs include proper merchant vetting and onboarding, transaction monitoring and fraud prevention, chargeback mitigation, KYC/AML compliance, and data breach prevention. Any breach of this information can cause colossal losses to merchants, customers, and marketplaces. Another example?

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

ChurnZero

FEBRUARY 8, 2022

ChurnZero earned a leadership spot specifically due to its powerful client onboarding capabilities that provide Customer Success managers the ability to guide their customers through onboarding, product adoption, renewals, and advocacy successfully, and give 100% visibility into the entire process. million trusted user reviews.

Software Review 52

Software Review Technical Review Software Marketplace as a Service 52

Totango

FEBRUARY 1, 2022

Qlik had several teams that needed to be onboarded all within short succession of one another, so they utilized Totango’s SuccessBLOC Marketplace to help. Our extensive SuccessBLOC Marketplace makes it simple for you to get started with best practices, templates, playbooks and campaigns. 4 Key Takeaways . . Totango can help!

Customer Success 96

Customer Success Scale Leadership Metrics 96

Casey Accidental

JUNE 15, 2020

They ask about SEO, about virality, and about increasing conversion, about onboarding. The classic example is in marketplaces. Marketplaces only work when their cross side network effects kick in. This does not only exist in marketplaces however. Entrepreneurs ask me about how to grow all the time.

Scale 93

Scale Sales Hiring Automotive Acquisition 93

User Pilot

JULY 31, 2023

Userpilot is an excellent onboarding tool that enables effective in-app communication and on-demand user support. Pendo offers in-app messaging and onboarding features for mobile apps. Intercom is a messaging platform and onboarding tool that enables SaaS businesses to communicate with their customers in an efficient way.

Social Media 93

Social Media SaaS Marketplace as a Service Communication 93

SaaStr

AUGUST 29, 2022

In this talk, Lydia Kothmeier – VP of Operations – and Thomas Peham – VP of Marketing – will share their Upsies and Wowsies of hiring and onboarding an international team and building a global SaaS business – all the way from self-service to enterprise. Sign up for these sessions and hundreds more HERE.

Scale 235

Scale Sales Hiring Marketplace as a Service B2B 235

Intercom, Inc.

JUNE 23, 2022

That’s why, for the past five years, Amanda Malko has been thinking about how marketplaces change the way people buy software, helping B2B SaaS businesses find reputable software that can help them grow their business. The age of the marketplace. That led me to Mailchimp, where I worked on their services marketplace.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

Totango

MARCH 25, 2022

Plus, it’s a no-code solution that supports every customer journey – from onboarding to nurture to renewal and everything in between. And for the cherry on top, there are roughly two dozen templates in Totango’s Customer Experience Marketplace , making it even faster to get started with new journeys for your business.

Finance 96

Finance Innovation Customer Success Onboarding 96

User Pilot

MAY 23, 2023

Onboarding gamification example from Kontentino. There are a few options on the marketplace to consider. Userpilot for onboarding Userpilot is a powerful onboarding platform. Amplitude for product analytics Amplitude is an onboarding tool renowned for its analytics capabilities. Example: A tool like Upshot.

Artificial Intelligence 94

Artificial Intelligence AI SaaS Payments Payment Solutions 94

User Pilot

FEBRUARY 28, 2023

It’s a crowded marketplace with lots of options, but there’s one that stands out from the crowd. Here are a couple of examples to consider: Biased question : How happy are you with your onboarding experience? Unbiased question: How was your onboarding experience? How might you change Hubspot’s biased question?

Marketplace as a Service 98

Marketplace as a Service Churn Onboarding Engagement 98

Neil Patel

DECEMBER 18, 2020

However, over the years, the platform has become a marketplace that attracts 5 million diverse shoppers. No matter your online store’s size, Zulily is a great marketplace to get your products in front of the right people. With 15,000 merchants onboard, there’s still time for you to sign up and be among the early adopters.

Merchant Services 145

Merchant Services Marketplace as a Service Social Media Systems Review 145

Totango

APRIL 25, 2022

And this customer success program is a collaborative effort shared across all teams within your organization who interact with your customers – Sales, Marketing, Product, Onboarding, Training and more – not just driven by your Customer Success team alone. .

Scale 86

Scale Marketplace as a Service Customer Success Communication 86

Blulogix

FEBRUARY 19, 2024

Tailor experiences, from onboarding to customer service, ensuring each subscriber feels uniquely valued. Strategies for Elevating Customer Experiences and Reducing Churn Personalization at Scale: Utilize data analytics to understand individual customer preferences and behaviors.

Retention 52

Retention Engagement Strategy AI Search 52

User Pilot

APRIL 10, 2023

Personalized onboarding experiences reduce the time to value by educating users on how to use your product effectively. By running in-app surveys, you can get a better understanding of how well your onboarding works, the most valuable features, and how satisfied users are with the free plan. Product usage tracking in Userpilot.

Strategy 90

Strategy SaaS Onboarding Marketplace as a Service 90

CustomerSuccessBox

JUNE 20, 2022

With the right customer success software in place, you’ll be able to automate your onboarding and customer journeys, optimize product adoption, instantly check on the health of your customers, and accurately track and report on the metrics that align with your company’s goals. Improve user onboarding. Early-stage SaaS.

Artificial Intelligence 52

Artificial Intelligence Customer Success Software Payment Features 52

Stax

APRIL 18, 2024

Providers can further enhance it with user-friendly onboarding experiences, including webinars, templates, or pre-built configurations. Meanwhile, SaaS solutions handle software deployment and management on the user’s behalf. SaaS solution’s cloud computing infrastructure offers easier deployment.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

Stax

JANUARY 22, 2024

Understanding the roles of these players is essential for businesses, as it empowers them to navigate the complex landscape of different payment systems, make informed decisions, and optimize their financial processes for success in the digital marketplace. What is a Payment Gateway?

Payment Services 88

Payment Services SaaS Payments Merchant Services Payment Facilitation 88

CloudGeometry

MARCH 22, 2022

The intensity of competition in the SaaS marketplace puts a premium on new, stable, and reliable features. When tenant context is built in, from the outset of onboarding, you can evaluate users’ actions directly. The winners offer a better and faster way to solve customer problems. There are limitless possibilities.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

Neil Patel

APRIL 9, 2021

Investing in workforce development and onboarding is an expensive process. This is beneficial for businesses looking to grow and scale rapidly but don’t want to work through all the red tape involved in hiring and onboarding. One of the most powerful uses of LinkedIn Insights is the talent insight section. How to Use LinkedIn Insights.

Scale 125

Scale Social Media Advertising Marketplace as a Service 125