Totango

APRIL 28, 2021

It is a tangible presence a customer can see and feel in the way you engage with them, respond to them, and present the product. A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer’s use of the product.

Enterprise 71

Enterprise Engagement Customer Success Product ROI 71

Totango

MAY 23, 2019

Accelerate onboarding to help the customer realize value early. Product Usage: We’ve noticed you’ve been using X feature more recently. Every interaction and action your customer undertakes with your team or your product generates data. You might look at measurements such as: Usage Data: If a customer is using the product frequently or is heavily leveraging specific functions, then it is time to offer them access to premium features or other advanced products.

Customer Success 74

Customer Success Product ROI Enterprise Metrics 74

Totango

JULY 16, 2019

Key metrics include: Business metrics that demonstrate how product engagement affects revenue. Adoption metrics that reveal how a customer uses the product. Outcome metrics that reflect product ROI. You should be keeping an eye out for changes in product usage, feature engagement, and where a given customer is on their journey. Product Usage: Features being used and frequency of use. .

Enterprise 68

Enterprise Customer Lifetime Value Metrics Product ROI 68

Totango

MAY 15, 2019

It is a tangible presence customers can see and feel in the way you engage them, respond to them, and present the product. A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer’s use of the product. The customer’s product ROI. It’s important to measure your success against metrics that have a direct impact on how the customer uses the product. Proactive communication about product updates.

Customer Lifetime Value 87

Customer Lifetime Value Engagement Customer Success Product ROI 87

CustomerSuccessBox

JUNE 8, 2021

Manage all aspects of client onboarding, including gathering information from customers, conducting training and initial account setup. Interact with existing customers to identify pain points, prioritize business opportunities, and productize solutions to ensure customer success.

VP of Engineering 52

VP of Engineering Interviewing Customer Success Product ROI 52

Totango

JULY 16, 2019

Key metrics include: Business metrics that demonstrate how product engagement affects revenue. Adoption metrics that reveal how a customer uses the product. Outcome metrics that reflect product ROI. You should be keeping an eye out for changes in product usage, feature engagement, and where a given customer is on their journey. Product Usage: Features being used and frequency of use. .

Enterprise 48

Enterprise Customer Lifetime Value Metrics Product ROI 48

SmartKarrot

OCTOBER 18, 2021

Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region.

AI 12

AI Payment Facilitation Sales Recruiting Customer Success 12

CustomerSuccessBox

NOVEMBER 24, 2021

The goal is to maximize value not just from your product but also from the overall relationships. Customer value is the customer’s perception of the benefits and experience that s/he receives from a product. The worth of the product always compares to its possible alternatives.

Social Media 52

Social Media Branding Underperforming Technical Team Pricing 52