Blulogix

FEBRUARY 13, 2024

Beyond Finance: Why Embracing Monetization as a Cross-Functional Discipline Changes the Game By BluLogix Team Redefining the Role of Monetization in Modern Businesses In the swiftly evolving digital marketplace, the concept of monetization extends far beyond the confines of the finance department.

Finance 52

Finance Marketplace as a Service B2B Subscription 52

SaaStr

MARCH 19, 2021

Cloud Marketplaces. Your success is not defined by going from 50 customers to 100— it’s about making sure that your interactions and product are focused on each individual customer to improve their ease of use and long-term retention. Fintech and crypto players are changing financial services forever. Product-led Growth.

Cloud 198

Cloud Scale Payment Methods Payment Solutions 198

Stax

JANUARY 3, 2024

Whether businesses are on the road or staff are simply moving about in-store, mobile point of sale systems (mPOS systems) are becoming an increasingly popular POS option for small businesses. Today, they’re known for their robust services, enhanced security, user-friendly interfaces, and the integration of advanced data analytics.

Point of Sale 88

Point of Sale Payment Solutions Payment Methods Payment Services 88

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. But once they’re happy with a service, they can help build trust with new customers as well.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

Blulogix

FEBRUARY 18, 2024

Product and Service Innovation: Analytics uncovers gaps in current offerings and highlights areas for improvement or innovation. This insight drives the development of new features, services, or subscription tiers that meet evolving customer needs.

Strategy 52

Strategy Data Marketplace as a Service Sales Hiring 52

Subscription Flow

APRIL 23, 2024

2. Smart Dunning for Better Retention High churn rates are the worst when you have spent thousands of marketing dollars nurturing these customers. In short, those are SubscriptionFlow’s two biggest sources of attraction in the already saturated marketplace of SaaS billing. All of this can be done with Paddle in a matter of clicks.

Payment Solutions 81

Payment Solutions Payments Payment Services SaaS Payments 81

Intercom, Inc.

NOVEMBER 30, 2021

It also integrates with other tools in your business’s tech stack so you can work seamlessly with other customer-facing teams – like marketing, sales, and product – to help, delight, and retain customers all from one inbox. Below, we’ll share everything you need to future-proof your tech stack for the new conversational support era.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

OpenView Labs

DECEMBER 16, 2019

So if scaling your sales organization is a priority in 2020, here are the things you need to be aware of to make sure you do so successfully. An increase in competitiveness in the marketplace means candidates have more choices than ever. They want a product/service that’s doing something powerful.

Sales Recruiting 53

Sales Recruiting Sales Hiring Scale Trends 53

Intercom, Inc.

MAY 5, 2020

All of this thinking, planning and building culminated most recently in the launch last week of our App Partner and Service Partner programs , which unlocks new sales, marketing and technical opportunities for companies we collaborate with. Those are fundamentals to actually building an effective marketplace.”.

Marketplace as a Service 171

Marketplace as a Service Transportation Machine Learning Artificial Intelligence 171

OPEXEngine

MAY 18, 2021

SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace. When calculating this metric, it is important to only use contracted recurring revenue and not one-time payments from services or any other one-time payment. .

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

User Pilot

APRIL 21, 2024

increase new feature retention).boarding). increase new feature retention) Pain points (e.g. build in-app experiences that increase product adoption and retention without coding). The thank you page advises customers that the sales team will be in touch soon, and provides a link to a page with Attest research papers.

SaaS Payments 83

SaaS Payments Payment Services Payment Methods Payment Solutions 83

User Pilot

OCTOBER 26, 2023

Product-led growth uses the product as the primary driver of customer acquisition and retention, with minimal reliance on traditional sales and marketing. SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. PLG depends on the self-service model.

Acquisition 93

Acquisition Scale Marketplace as a Service Onboarding 93

BrightBack

APRIL 12, 2019

Copper (formerly known as ProsperWorks) is the leading Customer Relationship Management (CRM) for G Suite and recommended by Google's G Suite Marketplace. Copper empowers sales and marketing teams to deliver meaningful connections with prospects and customers over time, favoring customer lifetime value (LTV) over short-term acquisition gains.

Retention 40

Retention Marketplace as a Service Customer Lifetime Value Churn 40

OPEXEngine

FEBRUARY 22, 2022

An additional non-financial constraint is a fact that these customers typically lack experience in software procurement and implementation, and this adds friction to the sales cycle. Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Chart Mogul

OCTOBER 19, 2018

GymForLess is a desktop and mobile marketplace that gives fitness enthusiasts instant access to thousands of gyms across Spain. Services like this are a natural fit for subscriptions, but that’s not where GymForLess started. With a subscription service, there’s no registration fee, no permanence. So why the change?

Merchant Services 40

Merchant Services Payment Services Marketplace as a Service Churn 40

Subscription Flow

JANUARY 1, 2024

On the one hand, you have access to a wealth of data that can be used to improve your sales and marketing processes; on the other hand, organizing, storing, and analyzing large amounts of consumer data is a monumental task, and your data is useless if it exceeds your ability to process it.

Payment Methods 52

Payment Methods Payment Features Payment Solutions Payments 52

Subscription Flow

JANUARY 3, 2024

Read more: SaaS Pricing Trends to Boost Sales & Revenue in 2024 Why do you need flexible pricing? While this strategy may result in lower profits or even a loss, it may help limit competition and maximize customer acquisition and retention. Offer volume discount: Always optimize for volume when building a flywheel.

Pricing 52

Pricing Payment Features SaaS Marketplace as a Service 52

OpenView Labs

SEPTEMBER 10, 2020

Enterprise sales is not a simple switch to make from SMB sales—it’s a completely different beast. I recently caught up with a founder I talked to last year who didn’t have the time (or desire) to deal with sales and wanted to hire someone to ‘”validate the market” for him. Source: SalesHacker.com.

Sales Hiring 74

Sales Hiring Enterprise Scale Startup 74

Stax

JANUARY 8, 2024

For SaaS companies, becoming a payment facilitator (or PayFac) offers a ton of advantages—including but not limited to—boosting retention and profitability while exercising greater control over the customer experience. Reputational risks Risks associated with things like data breaches, poor customer service, company controversies, etc.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

Baremetrics

OCTOBER 9, 2021

Baremetrics monitors subscription revenue for businesses that bring in revenue through subscription-based services. Growth Retention Subscriber Information Product Information Collections Information What metrics does Stripe not provide for you but Baremetrics does? How do you find your billing history for Stripe customers on Stripe?

Payment Services 98

Payment Services SaaS Payments Payment Methods Payments 98

SaaStr

JANUARY 28, 2019

Customer success is a company-wide initiative, which means that having the right culture, sales processes, and product strategy are just as important as having the right organizational processes. How to Build a CSM Team that Generates 130% Net Retention with Talkdesk (1:45 – 2:15 pm). Tuesday, February 5. Wednesday, February 6.

Scale 107

Scale Marketplace as a Service Customer Success Scaling 107

CustomerSuccessBox

JUNE 20, 2022

By collecting accurate data and comprehensive information about your customers, you can improve retention, uncover additional sales opportunities, and boost your customer health scores. And if you as a business lose out on upgrading your technology then you will be soon pushed away from the marketplace. Early-stage SaaS.

Artificial Intelligence 52

Artificial Intelligence Customer Success Software Payment Features 52

Baremetrics

SEPTEMBER 16, 2021

No, the interaction with the customer goes beyond one sale. You need to take care of customer retention because it is 5-10 times cheaper than attracting a new buyer. LTV, or CLV, is the predicted amount a customer will spend on your product or service while they’re your customer. Suppose a person subscribed to your service.

Business 97

Business Social Media Marketplace as a Service Mobile 97

OpenView Labs

APRIL 7, 2021

Product as a growth driver: Atlassian spends only 19% of their revenue on sales & marketing (slower growing New Relic spends 55% for comparison), making its CAC payback appear to be best-in-class. That’s because most of their growth is powered by the product itself through a highly efficient self-service motion.

Metrics 52

Metrics Scale SaaS Marketplace as a Service 52

Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Here are five quick takeaways: Most sales and support teams talk about their jobs as a funnel. Kaitlin: You’re the General Manager HubSpot’s Service Hub. Customer service as a model for growth.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

OPEXEngine

OCTOBER 5, 2021

But while software’s success in the marketplace has lifted the valuations of software companies, our analysis suggests that some firms may still be undervalued. In more mature software companies, we see oversized returns for companies that are moving to software-as-a-service subscription models (see Figure 1). Four ways to drive value.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

Sales Hacker

AUGUST 6, 2018

Finding the best live chat software in a crowded marketplace can be tricky. Simply being available can make the difference between getting a sale and losing a potential customer. The window must act as a sales clerk would in a retail store, greeting the customer and offering assistance. Target Customer: Sales and support teams.

Sales Hiring 80

Sales Hiring Software Review Technical Review Sales 80

Casey Accidental

OCTOBER 27, 2020

In part two of our Sequencing Business Models series , we talked about the different types of marketplaces and what needs to be built to be effective in each of them. This builds on the first essay in the series of how there has been an increase in interest of SAAS-like models interested in becoming marketplaces over time.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

User Pilot

APRIL 25, 2024

This process helps you understand what motivates your customers, enabling you to tailor your products and services to minimize risks from the start. This research provides essential insights into brand strength, consumer behavior, and market position, which are vital for teams focused on sales, marketing, and product development.

Market Research 52

Market Research Outsourcing Services Marketing Outsourced Development 52

How To Buy Saas

JUNE 7, 2023

Focus on Your Unique Selling Proposition (USP) You must concentrate on your Unique Selling Proposition (USP) to stand out in a competitive marketplace. Your USP distinguishes your company from the competition and gives clients a compelling reason to choose your products or services. trillion by 2021.

Social Media 40

Social Media Marketing Marketplace as a Service Trends 40

Sales Enablement, SaaS and Growth

MARCH 23, 2020

I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Total Addressable Market Total addressable market (TAM) is an economic framework to understand the potential revenue available for a product or service.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. Since then, you’ve spent over 12 years in post-sales leadership. Going through all parts of the customer journey.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

OpenView Labs

APRIL 13, 2020

It is no longer the job of Marketing or Sales to solely own revenue, nor Product the core user experience. What loops exist to drive virality, retention, and overall product engagement? Is monetization a freemium, free trial, sales-driven, or hybrid model? Are there marketplace dynamics? Monetization.

Systems Review 98

Systems Review Technical Advisors Scale Technical Review 98

OpenView Labs

NOVEMBER 30, 2021

Here’s what you can do to move the needle: Sales: Sell to the right customer and don’t get too greedy on the initial deal. Operations: Measure product health indicators, aka the leading indicators that predict future retention. Marketing: Market to existing customers rather than just prospects.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

SaaStr

JANUARY 5, 2023

Looking back on its explosive growth, however, the company realized just how badly it needed the valuable services of a Chief Financial Officer (CFO). These metrics will vary by company, but can include elements such as the following: Sales Funnel. Productivity Per Sales Rep. Employee Retention. Gross Retention.

Sales Hiring 42

Sales Hiring Acquisition Forecasting Outsourced Development 42

OpenView Labs

MARCH 4, 2021

Today we know of HubSpot —the maker of marketing, sales, and service software products—as a preeminent public company with a market cap above $17B. Net revenue retention was near 70%, a far cry from the 100%+ that most SaaS companies aim to achieve. But HubSpot wasn’t always on the IPO trajectory. Something needed to change.

Pricing 55

Pricing Outsourced Development Marketplace as a Service AWS 55

Valuize Consulting

MARCH 24, 2022

This concerning reality can result in a siloed and misaligned organizational ecosystem, and could be preventing your business from delivering a customer journey that seamlessly takes your customers from acquisition to expansion and accelerates Net Revenue Retention. Download The Ultimate Guide To Uniting Pre-Sales And Post-Sales.

Revenue 52

Revenue Scale Marketplace as a Service Customer Success 52