User Pilot

OCTOBER 31, 2022

Looking to drive adoption with contextual user onboarding ? With Userpilot’s features, you get access to everything you need to create bespoke onboarding experiences, by triggering contextual in-app flows to specific user segments created based on product usage and in-app behavior. Want to see Userpilot’s features in action?

Onboarding 88

Onboarding Software Review Marketplace as a Service Engagement 88

Totango

MAY 1, 2020

Retaining existing customers is especially important during uncertain economic times, when fewer new customers may be signing on with your service. That’s why customer retention management software is a vital component of your retention strategy. What Are the Benefits of Customer Retention Management Software?

Retention 62

Retention Software Management Marketplace as a Service 62

SaaStr

NOVEMBER 21, 2022

An ICP aligns your product, sales, marketing, service, and executive teams to all focus on your highest-value accounts. Let’s examine how an ICP focus has helped two businesses win in a competitive marketplace. . It increases total enterprise value, lowers customer acquisition costs, and boosts net revenue retention. .

Payments 190

Payments Payment Methods Embedded Payments Scale 190

SaaSHolic

DECEMBER 2, 2021

Product onboarding is an essential part of customer activation and retention for businesses that are SaaS providers. One of the best things you can do for your customers’ success as a SaaS provider is to ensure that you walk them through a wholesome onboarding experience. What makes an onboarding experience a bad one?

Onboarding 52

Onboarding Strategy SaaS Underperforming Technical Team 52

Totango

NOVEMBER 14, 2019

Onboarding is an exciting, critical phase of introductions and potential. By implementing customer education best practices that drive the onboarding process, you will set your customers—and your enterprise— up for success. Why Onboarding Matters. Onboarding is your customer’s first experience with you and your product.

Education 64

Education Onboarding Underperforming Technical Team Marketplace as a Service 64

Blulogix

FEBRUARY 16, 2024

By BluLogix Team Elevating Customer Engagement and Retention Through Automation In the competitive arena of recurring revenue models, the mastery of customer lifecycle management (CLM) becomes paramount for sustaining growth and ensuring customer satisfaction.

Payments 52

Payments Payment Services Revenue Management 52

User Pilot

OCTOBER 26, 2023

Product-led growth uses the product as the primary driver of customer acquisition and retention, with minimal reliance on traditional sales and marketing. SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. The Ansoff Matrix of Growth Strategies.

Acquisition 93

Acquisition Scale Marketplace as a Service Onboarding 93

Casey Accidental

OCTOBER 18, 2021

Growth: tuning the product experience so more people can connect to the current product’s value prop e.g. Uber improving driver onboarding. Building a consumer marketplace to drive incremental ticket sales to event creators. Julia, our CEO, had told me she wanted me to focus on growing the self-service business faster.

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

Stax

JANUARY 8, 2024

For SaaS companies, becoming a payment facilitator (or PayFac) offers a ton of advantages—including but not limited to—boosting retention and profitability while exercising greater control over the customer experience. Reputational risks Risks associated with things like data breaches, poor customer service, company controversies, etc.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. But once they’re happy with a service, they can help build trust with new customers as well.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

ChurnZero

JANUARY 13, 2022

Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities. In his new role, Bill will be responsible for ensuring success throughout the customer entire lifecycle, from initial onboarding onward. Cloudera and Hortonworks, Inc.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

BrightBack

APRIL 12, 2019

Copper (formerly known as ProsperWorks) is the leading Customer Relationship Management (CRM) for G Suite and recommended by Google's G Suite Marketplace. This would enable Copper to improve its service, while also preemptively reaching those who would stay on if their problems were solved.

Retention 40

Retention Marketplace as a Service Customer Lifetime Value Churn 40

User Pilot

FEBRUARY 28, 2023

It’s a crowded marketplace with lots of options, but there’s one that stands out from the crowd. A customer satisfaction survey is designed to understand how happy your customers are with your product or service. Product or service customer experience feedback surveys What are they?

Marketplace as a Service 95

Marketplace as a Service Churn Onboarding Engagement 95

User Pilot

OCTOBER 22, 2023

Three kinds of webinars are obvious options for increasing engagement: product onboarding webinars, ongoing product education (and upselling), and webinars announcing large product releases. Onboarding webinar example. An onboarding webinar is a great way to cover a lot of ground with new users in a very short amount of time.

Engagement 99

Engagement SaaS Onboarding Marketplace as a Service 99

User Pilot

APRIL 21, 2024

increase new feature retention).boarding). increase new feature retention) Pain points (e.g. build in-app experiences that increase product adoption and retention without coding). 1, so I click on the link to get to the marketplace. Company details (e.g. Jobs-to-be-done (e.g. no technical skills). Gains/Benefits (e.g.

SaaS Payments 83

SaaS Payments Payment Services Payment Methods Payment Solutions 83

CustomerSuccessBox

JUNE 20, 2022

By collecting accurate data and comprehensive information about your customers, you can improve retention, uncover additional sales opportunities, and boost your customer health scores. To do that, they need to: Track a dozen of complex metrics, Study analytics, Optimize the onboarding workflows, and Monitor the “n” number of other tasks.

Artificial Intelligence 52

Artificial Intelligence Customer Success Software Payment Features 52

Intercom, Inc.

MAY 10, 2018

Those working in growth and retention must continually seek “fresh powder.”. Those early experiments you’re talking about happened during a time when they knew that storing and syncing files had very high retention. Switching to a different service is something that takes a lot of effort. of their coworkers.

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

User Pilot

MARCH 29, 2024

Digital marketing : Target potential customers online by attracting them to your online marketplace or website. As a product growth brand, Userpilot's webinars discuss everything from product analytics to SaaS product metrics, user onboarding best practices, and user feedback techniques.

Branding 89

Branding Social Media Technical Review Software Review 89

Totango

MARCH 29, 2022

So how can companies get a grasp on designing and maintaining all customer journeys while taking proactive measures to scale retention and growth? The Totango and HubSpot integration supercharges customer engagements with automation that allows sales and marketing teams to scale for greater customer satisfaction, retention and growth.

Engagement 93

Engagement Scale Marketplace as a Service Retention 93

Intercom, Inc.

NOVEMBER 14, 2019

It’s time to start thinking about retention at scale and bring onboard a customer success team. Kayti argues, “Even in self-service models, there’s a relationship that they’re feeling with your product.” Retention begins to take precedence over acquisition, or vice versa. Kayti’s answer for that tension?

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

ChurnZero

OCTOBER 12, 2021

The effects of CS run deeper than just customer retention – this instrumental function can have a profound impact on your long-term corporate success. Recipients were recognized in one of four ChurnHero Award categories: Onboarding Hero – An innovative way your team has made your onboarding process more effective and value-focused.

Healthcare 98

Healthcare Systems Review Scale Point of Sale 98

OPEXEngine

FEBRUARY 22, 2022

SMB customers will want high-touch sales engagement and service delivery but SMM SaaS companies will likely not have the budget necessary to justify providing this level of sales support. The most common strategies are Direct Sales, Inside Sales, eCommerce Marketplaces, and Partnerships. eCommerce Marketplaces. Direct Sales.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

User Pilot

FEBRUARY 21, 2022

Interactive user guides improve user onboarding and drive product adoption. for user onboarding ), and offering self-service support with a Resource Centre can help your users expand their knowledge base. These detailed onboarding tours tend to be linear and not particularly interactive. What is an interactive user guide?

SaaS 87

SaaS Onboarding Marketplace as a Service Engagement 87

Totango

JANUARY 17, 2019

Customer retention is vital to the health of your business. We’ve outlined six focus areas that will help you improve customer engagement and retention : Rapid onboarding. Rapid Onboarding. Not to get too philosophical, but each journey begins with a first step, and in the SaaS domain, that means onboarding.

SaaS 74

SaaS Marketplace as a Service Underperforming Technical Team Scale 74

Neil Patel

APRIL 9, 2021

The industry insights section provides you with data on certain industries, such as healthcare and financial services. Investing in workforce development and onboarding is an expensive process. Increased Employee Retention. Knowing what trends and insights matter to you is most important. How to Use LinkedIn Insights.

Scale 125

Scale Social Media Advertising Marketplace as a Service 125

User Pilot

APRIL 10, 2023

Personalized onboarding experiences reduce the time to value by educating users on how to use your product effectively. By running in-app surveys, you can get a better understanding of how well your onboarding works, the most valuable features, and how satisfied users are with the free plan. Product usage tracking in Userpilot.

Strategy 77

Strategy SaaS Onboarding Marketplace as a Service 77

Valuize Consulting

FEBRUARY 24, 2022

In order to meet the demands of a competitive marketplace and today’s customers, you must streamline all of your data and create a holistic view of the customer in order to become truly customer-centric. With so much data available in enterprise organizations, a strong data collection process is more important than ever.

Revenue 52

Revenue Scale Marketplace as a Service Data 52

User Pilot

AUGUST 30, 2023

What strategies can you implement to drive acquisition and retention faster? About the author – Dave Martin Dave Martin is the founder of Product Leader coaching service RighToLeft , executive coach, and Chief Product Officer with over 20 years of experience. Explore common mistakes that hinder user onboarding.

Scale 98

Scale AI Growth Hacking Innovation 98

OpenView Labs

DECEMBER 16, 2019

An increase in competitiveness in the marketplace means candidates have more choices than ever. They want a product/service that’s doing something powerful. That’s why building your brand within the marketplace will be the key to cutting through the competitiveness. Talent retention is just as important as client retention.

Sales Recruiting 53

Sales Recruiting Sales Hiring Scale Trends 53

User Pilot

NOVEMBER 4, 2020

Onboarding. This can save you a lot of time when getting your service up and running. Sure, Zapier and ITTT can integrate a lot of services, but this type of bespoke connection is always a little insecure and difficult to work around. Onboarding. Onboarding is surely one of the single most important UX factors.

SaaS Payments 91

SaaS Payments Payment Methods Payment Solutions Payments 91

Totango

AUGUST 7, 2020

The challenge of the digital marketplace is to make every customer feel like they are your only customer. Thankfully, the same advances that helped build that digital market also make it possible to provide every customer with personalized service. Having the ability to automate your CS teams’ work can make customer success scalable.

Customer Success 62

Customer Success Marketplace as a Service Scale Customer Lifetime Value 62

OpenView Labs

APRIL 13, 2020

How to get users onboarded and activated. What loops exist to drive virality, retention, and overall product engagement? How much money they make per user is entirely dependent on the pricing model and how users are onboarded and retained. Are there marketplace dynamics? Monetization. I prefer the latter method.

Systems Review 98

Systems Review Technical Advisors Scale Technical Review 98

OpenView Labs

MARCH 4, 2021

Today we know of HubSpot —the maker of marketing, sales, and service software products—as a preeminent public company with a market cap above $17B. Net revenue retention was near 70%, a far cry from the 100%+ that most SaaS companies aim to achieve. But HubSpot wasn’t always on the IPO trajectory. Something needed to change.

Pricing 55

Pricing Outsourced Development Marketplace as a Service AWS 55

ChurnZero

OCTOBER 12, 2021

The effects of CS run deeper than just customer retention – this instrumental function can have a profound impact on your long-term corporate success. We’re excited to recognize Definitive Healthcare as a winner of the Onboarding category for the 2021 ChurnHero Awards!

Healthcare 52

Healthcare Systems Review Scale Point of Sale 52

Chart Mogul

SEPTEMBER 15, 2023

No Wait, of Course That Is the Single Most Important SaaS Metric by Jason Cohen, A Smart Bear The purpose of a metric is to be a tool in service of your goals, timeline, size, circumstance, even philosophy, not as a master you are thoughtlessly obligated to obey. But many employees are afraid to ask for a simple explanation.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub. Could you give me a bit of background on why HubSpot built Service Hub in the first place and the philosophy behind it?

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

User Pilot

JUNE 29, 2023

Great user documentation brings many benefits : it can help boost product adoption , improve customer retention and satisfaction , and reduce the burden on your support team. There are many fantastic examples to draw from across the SaaS marketplace. What is user documentation? Why is user documentation needed?

Management 83

Management Technical Review Software Review Customer Support 83