How to Transform Customer Success Into a Profit Center with Metrics and Forecasting
ChurnZero
JANUARY 6, 2022
What you measure and report to your leadership team and your board really does make a difference.”. You’re likely familiar with the traditional sales funnel, or a variation of it, shown below. At the top of the funnel, there’s awareness and leads. At the bottom of the funnel, there’s opportunities and customers.
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