The Key To Unlocking Profitability and Growth in SaaS with Expensify’s COO Anu Muralidharan
SaaStr
OCTOBER 13, 2023
Channel partners said if they couldn’t do a 30-day balance, it was dead in the water. Most companies automate support using natural language processing to guess what the customer is asking and then send them helpful articles in the hope that it’s self-service. If someone still isn’t self-serviced, they go to a live agent.
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