SaaStr

FEBRUARY 16, 2022

As companies begin to succeed, they sometimes develop a tunnel vision towards the customers who have brought them their success. If you don’t work to keep your knowledge of the market fresh and current, you may be left with a narrow view that will inevitably catch your sales and product teams flat-footed. Verify product-user fit.

Underperforming Technical Team 230

Underperforming Technical Team Company Culture Customer Success Product Marketing 230

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

Sales Hiring 171

Sales Hiring Sales Recruiting Underperforming Technical Team Scale 171

Intercom, Inc.

JULY 28, 2022

Sanj started working at Salesforce back in 2005, when the company had around 1,000 employees and a few hundred million in revenue, and he was a part of its growth for 14 years, holding several leadership positions in multiple markets in EMEA. It’s very transparent, very collaborative, and filled with really smart, amazing people.

Scale 210

Scale Scaling Sales Hiring Sales Recruiting 210

Sales Hacker

NOVEMBER 27, 2019

Sales leaders have a bad habit of dumping people into a new job without properly preparing them to succeed. Although I went through two weeks of training with my team, they were underwater too. I’m going to share my top 20 sales onboarding secrets to help your team beat their 30-60-90 day plan. So tune in….

Sales Hiring 74

Sales Hiring Onboarding Sales Recruiting Outsourcing Services 74

Sales Hacker

OCTOBER 5, 2018

Sales onboarding – every company does it, but few do it as well as they’d like. According to a report from The Sales Management Association, 62% of companies consider themselves to be ineffective at onboarding. Taking a Page from Agile Software Development. This need for speed gave way to agile development methods.

Onboarding 81

Onboarding Sales Hiring Underperforming Technical Team Sales 81

ChurnZero

APRIL 1, 2022

Like many people with leadership aspirations, Sharon saw the vice president title as her dream designation: “I knew that a VP role would be harder to attain because there are fewer of them within a company structure.”. How to help teams with imposter syndrome as a leader. How to help teams with imposter syndrome as a leader.

Customer Success 98

Customer Success Underperforming Technical Team Leadership Strategy 98

User Pilot

JANUARY 8, 2024

Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. Use YouTube marketing to reach relevant audiences Develop informative and engaging videos related to your product or industry. Bynder product tour.

Acquisition 105

Acquisition Strategy Social Media Underperforming Technical Team 105

Chart Mogul

NOVEMBER 7, 2019

At the Product-Led Institute, we developed the “Triple-A” sprint, which focuses on rapidly identifying problems, building solutions, and measuring impact. The Triple-A sprint gives you a way to build a sustainable growth process and can be used by any team in your business. Ask yourself: Which part of your business is underperforming?

Underperforming Technical Team 69

Underperforming Technical Team Development Churn Metrics 69

User Pilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. This is the main focus of the article.

Strategy 98

Strategy Underperforming Technical Team User Experience SaaS 98

OpenView Labs

MARCH 8, 2021

What Interviewing 600+ Sales Reps Taught Me About Team Building. What’s your biggest weakness? For many folks in leadership positions, the answer might be… asking job candidates good questions. The last thing you can afford is a bad sales hire. No one has time or resources to waste on bad hires—especially in sales.

Sales Hiring 80

Sales Hiring Scale Sales Recruiting B2B 80

OpenView Labs

JULY 20, 2020

The true cost to a company of a bad sales hire making $50k annually can be $380k , meaning the stakes for each hire are almost 8x an individual’s salary. Better interviewing = better sales teams. On a team where 85% of sales reps hit or exceed quota, quota attainment isn’t a differentiating achievement.

Interviewing 73

Interviewing Sales Hiring Sales Recruiting Underperforming Technical Team 73

Neil Patel

OCTOBER 25, 2020

But should you build your own in-house marketing team or hire an agency partner? Digital agencies are companies that help other businesses perform a specific function such as marketing, development, or design. They act as a substitute for an in-house team, serving the same labor function but outside of the organization.

Sales Hiring 145

Sales Hiring Outsourcing Services Underperforming Technical Team Sales Recruiting 145

Frontegg

MARCH 17, 2022

Sales-Led Growth is all about marketing and sales teams. The CMO or VP Marketing sets the tone with the messaging, campaigns are run on various channels to generate leads, content is leveraged to generate inbound traffic, and the sales teams eventually contact the prospects to close deals. With a frictionless onboarding experience.

Scale 105

Scale Technical Review Underperforming Technical Team Sales 105

Chart Mogul

NOVEMBER 7, 2019

At the Product-Led Institute, we developed the “Triple-A” sprint, which focuses on rapidly identifying problems, building solutions, and measuring impact. The Triple-A sprint gives you a way to build a sustainable growth process and can be used by any team in your business. Ask yourself: Which part of your business is underperforming?

Underperforming Technical Team 52

Underperforming Technical Team Development Churn Metrics 52

OpenView Labs

MARCH 24, 2021

For either one, the bottom line is that the cost of a bad hire is significant. I’ve talked a lot about the hidden costs of a bad sales hire. Develop a bulletproof hiring process that celebrates candidate experience. Spend time with your team and buyers to understand their needs and potential blindspots.

Sales Hiring 56

Sales Hiring Underperforming Technical Team Company Culture Interviewing 56

Valuize Consulting

NOVEMBER 3, 2021

A recent Towers Watson study revealed that businesses with a strong employee experience sustained a 4% bump in revenue while those with a poor experience saw revenue fall by 1%. Development Programs. 41% of employees consider career development and personal growth opportunities important to their job satisfaction ( SHRM , 2017).

Underperforming Technical Team 52

Underperforming Technical Team Sales Recruiting Data Sales Hiring 52

Sales Hacker

MAY 27, 2021

That means thinking of the sales team as remote-at-heart, not remote-by-default. Running a sales team without face-to-face communication. That means that communication in your team has been slashed to the bare minimum. In this new era, walking the sales floor means: Keeping the team in sync digitally.

Underperforming Technical Team 111

Underperforming Technical Team Sales Software Review Technical Review 111

ChurnZero

DECEMBER 21, 2022

Admitting you’re stressed to your team or leadership is tough, and depending on your workplace culture, even taboo. We check our phone and we start the day hoping for good news but it’s bad news and that makes us upset so we start checking our email more often for better news and it leads to this difficult cycle.”.

Customer Success 98

Customer Success Scale Underperforming Technical Team Benchmarks 98

Andreessen Horowitz

FEBRUARY 12, 2024

Getting executives out of the 1:1 interview process and into a whiteboard session can help you assess their core competencies and how they’ll work with your team. We spend time looking at their org savvy, their leadership skills. How can we help the team get calibrated on the role? Working sessions. Talent in 2024.

Sales Recruiting 86

Sales Recruiting Technical Advisors Sales Hiring Underperforming Technical Team 86

Sales Hacker

DECEMBER 20, 2021

And for 90% of customers, businesses are failing at onboarding. Do your teams have the right mindset to provide experience-driven training? By now, you’ve developed a general understanding of both the virtual training landscape and your business’s specific requirements. Today, not much has changed.

Investment 94

Investment Technical Review Underperforming Technical Team Scale 94

Sales Hacker

SEPTEMBER 28, 2021

There was no onboarding or specialized training on how to effectively coach and motivate my reps. I had resources available to learn more about leadership and that helped me give more to my reps than just “make more calls” and “send more emails.” Leverage others on your team for activities outside of coaching meetings.

Underperforming Technical Team 65

Underperforming Technical Team Systems Review Software Review Sales Enablement 65

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Providing a resource for CS team members to find answers to business challenges and technical problems. The community includes areas devoted to leadership discussion and job boards.

Customer Success 115

Customer Success Technical Review Social Media Underperforming Technical Team 115

ChurnZero

DECEMBER 21, 2023

Building a successful post-sales strategy: Q&A with Tim Conder The webinar’s Q&A session covered topics including deciding which customer needs to prioritize and when, the right strategy for continuous customer engagement , building a resilient post-sales team, and how to tell a successful post-sale strategy from an ineffective one.

Sales Recruiting 52

Sales Recruiting Scale Customer Success Sales 52

ChurnZero

MARCH 4, 2022

This article is adapted from a session presented by Amy Manning , vice president of Customer Success at Lawgeex from BIG RYG, ChurnZero’s annual Customer Success leadership summit. This analysis was first developed by Kurt Lewin who is often recognized as the founder of social psychology. Let’s get started. Remove barriers to adoption.

Customer Success 95

Customer Success Scale Underperforming Technical Team Onboarding 95

Sales Enablement, SaaS and Growth

APRIL 10, 2017

Many companies are investing in the creation of sales enablement teams, but as they’re so new, there’s a distinct lack of thought leadership, standardised measurement and best practices available. Put simply, as a sales organisation grows, the sales enablement team must evolve alongside it.

Sales Enablement 112

Sales Enablement Sales Hiring Underperforming Technical Team Sales 112

Intercom, Inc.

AUGUST 18, 2022

Sarah Dayan is a staff engineer at Algolia , a “Search-as-a-Service” platform that helps developers build index and search capabilities into their own platforms through an API, and the host of two tech podcasts: Developer Experience and Entre Devs. While onboarding, read as much documentation and speak with as many people as you can.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

Neil Patel

OCTOBER 4, 2020

Thought Leadership. Thought leadership describes the esteem and authority a company is held in in a particular industry. An analytics agency that is producing good thought leadership content also signifies whether that company is on top of the latest trends, which is needed in fast-evolving fields. A Well-rounded Team.

Artificial Intelligence 136

Artificial Intelligence Technical Review Underperforming Technical Team Machine Learning 136

Chart Mogul

MAY 7, 2020

Onboarding a new member of your sales team is challenging on its own, but especially so when they have to call prospects out of the blue. Providing the right cold calling training can make or break the success of a new team member. Explain their existing sales process and what they learned in the course of developing it.

Sales Hiring 121

Sales Hiring Underperforming Technical Team Marketplace as a Service Headcount 121

Neil Patel

NOVEMBER 7, 2020

Our team at Neil Patel Digital vetted hundreds of email marketing companies based on their brand reputation, client portfolio, ratings, and their areas of expertise. Bad content! For in-house teams looking for rapid email marketing turn around, InboxArmy comes highly recommended. How do I know this? The result?

Software Review 102

Software Review Marketing Technical Review Outsourced Development 102

Neil Patel

NOVEMBER 28, 2020

And that’s when things go bad. The team scrambled to fix that. Hopefully, it’s a simple fix like a bad robots.txt file. Not all agencies can develop, let alone implement, advanced technical SEO strategies. Such agencies work with a team of experts and the other characteristics I’ll discuss below.

Underperforming Technical Team 133

Underperforming Technical Team Enterprise Payment Features Travel 133

Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. On a bad day, a lot more of it got thrown away. Lots of people had bad answers and failed answers about how to do it.

Underperforming Technical Team 179

Underperforming Technical Team Scale Innovation Startup 179

ChurnZero

JUNE 12, 2020

Today, you’d be hard-pressed to find a high-velocity Sales, Marketing, or Product team without a designated operations function. Beloved by their tactical peers, operations brings needed order and logic to busy, results-oriented teams. Poor strategy, organization, and execution hurt your productivity and therefore your scalability.

Customer Success 80

Customer Success Scale Underperforming Technical Team Sales Hiring 80

CustomerSuccessBox

SEPTEMBER 20, 2021

Our Top recommendations: Customer Success: How to Quantify the Impact of Bad-fit Customers. They also publish articles on customer onboarding, retention, and several other related topics that will be of interest to any customer success manager. 5 leadership actions to build trust with those who serve customers. The CSM Practice.

Customer Success 64

Customer Success Underperforming Technical Team Consulting Software Review 64

Intercom, Inc.

MAY 16, 2019

That’s why we recently launched Product Tours , a dead-simple onboarding tool featuring a code-free tour builder, error notifications and quick-start templates. As our Design Lead Gustavs Cirulis shared recently, the development of the product did not come without its own challenges. For that, you need really good onboarding.

Payment Solutions 106

Payment Solutions Underperforming Technical Team Onboarding Software Review 106

Sixteen Ventures

AUGUST 1, 2018

You have Bad-fit Customers. Perhaps you have a lot of bad-fit customers, even more in the pipeline, and even more you’re currently paying to get in front of via SDRs or Marketing campaigns. As long as you keep bringing in customers that don’t have Success Potential, your churn will reflect this poor business decision.

Churn 129

Churn Underperforming Technical Team Sales Hiring Customer Success 129

OpenView Labs

MAY 20, 2021

The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months. The question becomes: “Who do I want on my team—and why?”. A final comment on purpose: It should come from your team. Even kids and pets.

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

CustomerSuccessBox

DECEMBER 12, 2019

Not only investment but a change in mindset along with continuous efforts from the whole team is required to get exponential results. Making the Customer Support team do Customer Success. Here they make the mistake of making the customer support team do customer success. . Can a software developer do sales?

Customer Success 59

Customer Success Sales Hiring Scale Underperforming Technical Team 59