User Pilot

AUGUST 25, 2024

To become a product support specialist, start by obtaining a bachelor’s degree in computer science, information technology, or a related field. Gain experience in customer service or technical support roles, preferably in the SaaS industry. Certifications can further enhance your qualifications. “Experience This!”

Technical Support 52

Technical Support Customer Support Onboarding Trends 52

Sales Hacker

DECEMBER 3, 2018

This week on the Sales Hacker podcast , we interview Meghan Gill , VP of Sales Operations at MongoDB. . Meghan has been at Mongo almost 9 years and was the first non-technical hire at the company, helping them scale past an IPO in 2017 and transitioning from an early career in Marketing into Sales Operations. . Sam’s Corner.

Underperforming Technical Team 77

Underperforming Technical Team Scale Sales Hiring Sales Recruiting 77

User Pilot

JULY 20, 2024

Experience and skill building : Start in a related field : Look for entry-level positions in Learning and Development, Customer Success, or Technical Support. Technical proficiency : Depending on the product’s complexity, familiarity with relevant technologies or coding languages might be necessary.

Scale 52

Scale Education Onboarding Technical Support 52

User Pilot

JUNE 11, 2024

Service blueprint map for technical support Example of a service blueprint for tech support. To create an effective customer journey map, you need a deep understanding of your user and a clear mapping path, i.e., via conducting user interviews and contextual research. Source: Jessa Parette.

Onboarding 105

Onboarding B2B Transportation Advertising 105

User Pilot

AUGUST 25, 2024

Entry-level roles : Start by gaining experience in customer-facing roles like customer service representative, sales associate, or technical support specialist. It features interviews with industry experts and thought leaders who share their experiences and insights on how to create successful onboarding programs.

Onboarding 52

Onboarding Software Review Interviewing Technical Review 52

User Pilot

AUGUST 17, 2024

Resolve technical issues : Diagnose and troubleshoot software problems, escalating complex issues to the technical support team when necessary. Here are some of the best ones: “The Customer Support Leaders” by Charlotte Ward : This podcast features interviews with customer support leaders from various industries.

Technical Review 52

Technical Review Software Review Social Media Onboarding 52

User Pilot

JULY 11, 2024

Experience and skill building : Start in a related field : Look for entry-level positions in Learning and Development, Customer Success, or Technical Support. Product Talk : Features interviews with product leaders and experts, offering insights into their strategies and tactics.

Scale 52

Scale Sales Hiring Onboarding Education 52

User Pilot

JULY 28, 2024

Customer feedback management : Collect, analyze, and act on customer feedback through surveys, interviews, and other channels to continuously improve our products and services. Issue resolution : Work with technical support and product development teams to address and resolve customer issues promptly and effectively.

Management 52

Management Sales Recruiting Sales Hiring Leadership 52

User Pilot

AUGUST 30, 2024

Gain Relevant Experience : Start with entry-level customer service, sales support, or technical support roles. Reach out with informational interviews to learn about their experiences and career paths. These skills will be instrumental in designing smooth onboarding workflows and user journeys.

Onboarding 52

Onboarding Management Scale Data Analysis 52

User Pilot

AUGUST 27, 2024

Resolve technical issues : Diagnose and troubleshoot software problems, escalating complex issues to the technical support team when necessary. Here are some of the best ones: “The Customer Support Leaders” by Charlotte Ward : This podcast features interviews with customer support leaders from various industries.

Technical Review 52

Technical Review Software Review Scale Education 52

User Pilot

AUGUST 27, 2024

Consider taking online courses or certifications related to customer support and software products. Seek Internships : Look for internships specifically related to customer support or technical support. Network : Connect with professionals in the customer support and SaaS industries.

Customer Support 52

Customer Support Social Media Scale Education 52

User Pilot

AUGUST 28, 2024

Gain Relevant Experience : Start with entry-level customer service, sales support, or technical support roles. Reach out with informational interviews to learn about their experiences and career paths. These skills will be instrumental in designing smooth onboarding workflows and user journeys.

Onboarding 52

Onboarding Management Scale Data Analysis 52

Chargify

OCTOBER 4, 2017

In an interview with Breaker , he explained how Earth Class Mail identifies core competencies the company should build for: The Strategic and Critical box is where the company should develop its own software and product.

Subscription 51

Subscription Merchant Services Payment Features SaaS Payments 51

Sales Hacker

JANUARY 13, 2021

It includes factual information, personal experience, and interviews from successful professionals on both the buy-side and the sell-side of enterprise OEM software licensing to ensure a broad mix of experience and ideas. OEM support. Technical support for an OEM is quite different from support for a direct customer.

Payment Solutions 85

Payment Solutions Payments Software Review Enterprise 85

SmartKarrot

MARCH 8, 2022

An alumnus of The University of Texas at Austin, Disha Gosalia is a technical executive with various specialties such as customer advocacy , team building and mentoring, customer service management, escalations management, customer adoption, metrics analysis, training, staff development, and much more. Donna Weber. Lauren Costella.

VP of Engineering 21

VP of Engineering Customer Success SaaS Payments Scale 21

Kellblog

AUGUST 23, 2019

When we met, he was a pre-sales engineer and I was a technical support rep. Jim went on to write a great book, Making the Technical Sale. Unlike most podcasts, which tend to be either lectures or interviews, this was a real conversation and a fun one. The Evolving Role of the Operating Partner with Jay Barlett.

Technical Review 69

Technical Review Software Review Sales Hiring Venture Capital 69

SaaStr

AUGUST 30, 2019

Below, we’ve shared the full transcript of Harry’s interview with Whitney Bouck. Harry Stebbings: I mean, it is such a hard question to ask, and then to ask it when it’s not on schedule, I mean, what an incredibly [crosstalk 00:11:29] interview. Whitney Bouck. But now we’re back, I want to make the show better than ever.

Sales Hiring 146

Sales Hiring Scale Technical Advisors Underperforming Technical Team 146

SaaStr

AUGUST 28, 2020

Below, we’ve shared the transcript of Harry’s interview with Hilary. Customer success operations might be more of that one to one, or one to a few alignment and assignment for onboarding and ongoing support. If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin.

Sales Hiring 191

Sales Hiring Scale Sales Technical Advisors 191

Upscope

JULY 18, 2021

How do we build a product story that would resonate with customer support reps? Customer support is tough. If you interview most customer support reps they'll probably be polite about their job's stress points but dig a little deeper and the underlying pain emerges. Start with the pain point.

SaaS Payments 52

SaaS Payments Payment Methods SaaS Customer Support 52

Upscope

JULY 18, 2021

How do we build a product story around Upscope that would resonate with customer support reps? Customer support is tough. If you interview most customer support reps they'll probably be polite about their job's stress points but dig a little deeper and the underlying pain emerges. Start with the pain point.

Payment Methods 52

Payment Methods SaaS Payments SaaS Payment Services 52

A Smart Bear

OCTOBER 4, 2017

Consider the timeline of adding a technical support team member. Then scheduling and performing interviews. Since that takes four months, we have to be able to predict the demand for technical support at least four months in advance, because we have to be hiring for that future demand right now.

Scale 61

Scale Government Scaling Sales Recruiting 61

SaaStr

OCTOBER 4, 2019

Ep 271: Gillian Heltai oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. Below, we’ve shared the full transcript of Harry’s interview with Jeppe Rindom. When do they start to arise? How has raising in the US compared to raising in Europe?

Scale 133

Scale SaaS Payments SMB Sales Hiring 133

SaaStr

JANUARY 31, 2020

Below, we’ve shared the transcript of Harry’s interview with Eugenio. I would worry only on the component of technical support in the beginning, especially for a technical product like ours, right? If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin.

Scale 199

Scale Sales Hiring Pricing Leadership 199

How To Buy Saas

DECEMBER 4, 2024

Market research data: You can gather market research data through surveys, reports, interviews, focus groups, etc. So you must have a system that adapts easily and effectively to the ever-evolving needs like better technical support, handling larger volumes of data, dealing with a bigger customer base, and much more.

Marketing 52

Marketing Social Media Market Research Technical Support 52