FastSpring

JUNE 22, 2022

I was recently interviewed by my friend Steve Lurie, who’s the Chief Engagement Officer of B2B Rocks. We talked about one of the biggest trends playing out in the software industry: the convergence of B2B and B2C. For example: Are you making your quoting and invoicing experience as efficient and flexible as possible?

B2C 148

B2C Payments SaaS Payments B2B 148

ChurnZero

OCTOBER 21, 2022

Today’s customers recognize the competition in the subscription market and look for renewal-worthy experiences built upon enduring returns. Then, expand that view by aggregating data to identify trends and patterns for a more comprehensive look at churn risk and service expansion across your customer base.

Payment Features 98

Payment Features Subscription Scale Business 98

Totango

JULY 28, 2021

Encouraging subscription renewal. Developing meaningful interview questions. Develop Meaningful Interview Questions. The interview process forms a crucial step in screening candidates, and the quality of your interview questions helps determine the quality of your hires. Assisting with customer onboarding.

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

Intercom, Inc.

JANUARY 16, 2020

?. Andrey Khusid, founder and CEO of Miro , hasn’t done many interviews. “We decided to switch to a team based subscription model which became a huge driver for our growth back in the day. We decided to switch to a team based subscription model which became a huge driver for our growth back in the day.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Clouded Judgement

JANUARY 20, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. ServiceNow CEO Commentary Bill McDermott gave an interview this week where he sounded very bullish on the year ahead. You can listen to the full interview in the link above (it’s short, only ~5 minutes). Follow along to stay up to date!

Cloud 130

Cloud Interviewing Payment Features Subscription 130

FastSpring

NOVEMBER 14, 2024

But just knowing which payment methods you need to offer in each region can get really complicated really quickly, let alone how to implement them. In this episode of Growth Stage, we interview Product Manager Sudipto Manna of FastSpring about: How to unlock global growth by leveraging payment methods. Watch or listen now!

Payment Methods 158

Payment Methods Payment Solutions Payments Merchant Services 158

Stax

MAY 30, 2024

The software allows managers to view and modify work schedules, orders, inventory, invoices, customer account records, and other records in the database. Integrating an all-in-one payment processing solution could help FSM software providers beat their competitors. It’s not just about staying up-to-date with industry trends.

Payment Solutions 88

Payment Solutions Payment Services Merchant Services SaaS Payments 88

SaaStr

FEBRUARY 11, 2020

So, one of the biggest trends, and if were downstairs this morning, you would have heard me mention this, is this rise of overwhelm. So that’s, I think, the Uber-trend and that affects everything here. You’re going back to the uber-trend. We weren’t getting any responses, doing some interviews and such.

Scale 251

Scale Outsourcing Services Revenue Outsourced Development 251

ProfitWell

AUGUST 18, 2020

As more companies move to SaaS and subscription-based models of revenue, this old paradigm is crumbling. The shift to the customer-first paradigm has happened quickly in SaaS and subscription-based economy. As a new, and in some ways, more preferred revenue model, new players are entering the SaaS and subscription market every day.

SaaS Payments 111

SaaS Payments Payment Methods Outsourced Development Underperforming Technical Team 111

User Pilot

NOVEMBER 23, 2023

In this guide, we’ll walk you through each subscription tier to help you find the right option for your needs! TL;DR Hotjar is a product experience insights platform with heatmaps, surveys, and interviewing capabilities. When attempting to grasp Hotjar’s pricing, it’s helpful to group its subscriptions into two camps.

Pricing 105

Pricing Investment Software Review Scale 105

BetterCloud

JUNE 9, 2025

You’re not alone in thinking your SaaS subscriptions have grown faster than your understanding of them. However, this very ease and flexibility have contributed to a fragmented landscape where different teams and individuals can onboard new tools without centralized oversight, leading to a complex web of subscriptions.

SaaS 52

SaaS Software Review Technical Review Finance 52

CustomerSuccessBox

JUNE 6, 2022

With Subscription-based models everywhere, the need for customer success strategy in the organization is rising too! Companies know subscription isn’t going to sustain longer without a customer success strategy in place. If so, let’s dive right into the tips and tricks to ace a Customer Success Interview.

Interviewing 10

Interviewing Customer Success Sales Recruiting Compensation 10

Buffer Resources

OCTOBER 23, 2023

Use storytelling techniques to engage viewers In an interview with Jay Clouse, YouTuber Jenny Hoyos shared how she figured out how to consistently go viral, and her storytelling techniques play a huge role. Trending sounds, compelling visuals, and subtitle captions can make the narrative more immersive.

Social Media 136

Social Media Trends Branding Interviewing 136

Buffer Resources

NOVEMBER 4, 2024

In a September 2023 interview, X CEO  Linda Yaccarino shared  that the company currently had 550 million MAUs, so we've gone with that value. Through Weibo, users can post images, videos, and stories, see trending topics, use hashtags in posts, and use the platform for instant messaging.

Social Media 123

Social Media Payments Branding Payment Methods 123

Totango

OCTOBER 7, 2021

As a subscription renewal deadline approaches. This lets you track trends, analyze patterns and create automatically triggered solutions to common issues. Conduct Customer Interviews. Another manual method of collecting feedback is conducting customer interviews. After onboarding has been completed.

Software Review 108

Software Review Technical Review Interviewing Benchmarks 108

SaaStr

APRIL 7, 2022

If you’re handling multiple invoices from different customers that come in different formats, you can keep hiring more finance people or you can have robots augment your finance people. Any one employee, and you’re required to have at least three interviews, can say no and there’s no exceptions asked.

Sales Hiring 274

Sales Hiring Scale Sales Recruiting Outsourcing Services 274

User Pilot

JULY 17, 2024

Methods include in-app surveys , user interviews, user behavior data, reviews, and market research tools. User interviews : One-on-one conversations with users to gain deeper insights into their motivations, challenges, and goals—uncovering nuanced information that quantitative data alone might miss. Proto-persona example.

Technical Review 105

Technical Review Software Review Market Research Interviewing 105

User Pilot

JANUARY 11, 2024

This often leads to participants avoiding giving negative feedback to not upset the interviewer. For example, you may be interviewing users as part of your new product design. Towards the end of the interview, the user may mention some features they found very useful and express their love for the product.

Interviewing 105

Interviewing Trends User Experience Investment 105

User Pilot

MAY 30, 2024

Collect customer feedback via multiple channels (surveys, user interviews, social media reviews, and so on). Collect customer feedback via multiple channels Gather customer feedback from diverse sources like surveys, interviews, customer support interactions, social media posts, and online reviews.

Social Media 105

Social Media Software Review SaaS Systems Review 105

Neil Patel

APRIL 5, 2023

The free option allows one search, then you need a paid subscription. Ahrefs does offer a premium product with tiered subscription packages. Paid subscriptions start from $119.95 There are three subscription tiers: Pro, Guro, and Business. Conversation-focused (interview pieces and quotes).

Payment Methods 138

Payment Methods Social Media Payment Services AI Search 138

Buffer Resources

JANUARY 18, 2023

Google Trends Price : Free Description : Google Trends is a tool that can help you track the popularity of different search terms over the years. How it helps : If you’re ever stumped for ideas, checking Google Trends for topic ideas is a great way to get over your block. The following tools can help.

Payment Services 139

Payment Services Payments Payment Methods Payment Solutions 139

User Pilot

JULY 29, 2024

TL;DR Quantitative data, expressed numerically, is crucial for analysis, driving strategic decisions, and understanding consumer behavior and market trends. Quantitative data is numeric and measurable, identifying patterns or trends, while qualitative data is descriptive, providing deeper insights and context.

Data 105

Data Data Analysis User Experience Trends 105

Neil Patel

MARCH 15, 2021

Start building your email list by including an email subscription form on your website. Demonstrate some of your most interesting products to tell your story, get people talking, and provide on-the-spot rewards like coupons and free stickers in return for email list subscriptions and social media follows. Pull a PR Stunt.

Social Media 145

Social Media Sales Merchant Services Interviewing 145

User Pilot

JULY 14, 2024

You can get this information through surveys, customer interviews, or social media insights. Take an example of a subscription-based streaming service conducting customer segmentation analysis. They can collect data on viewing habits, genre preferences, and subscription usage across different demographics.

Software Review 109

Software Review Underperforming Technical Team Customer Lifetime Value User Experience 109

Natalia Luneva

JANUARY 13, 2021

However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. I also interviewed dozens of SaaS founders and marketers to understand the main factors behind high SaaS churn rate. Interview them for your blog, vlog or podcast and link back to their website.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

User Pilot

AUGUST 30, 2024

Gather direct data with user interviews. Churn surveys : Churn surveys are targeted at users who have canceled their subscriptions. Gather direct data via customer interviews Customer interviews are one of the most straightforward ways to collect data. An in-app message inviting you to an interview.

Data 105

Data Social Media Scale Interviewing 105

User Pilot

AUGUST 21, 2024

It includes subscription plans, purchase frequency, total spending, etc. Trend analytics report generated with Userpilot. Customer interviews : Schedule one-on-one or group interviews to gather more in-depth feedback. Interview in-app invitation generated with Userpilot. Userpilot chat support.

Data 105

Data Social Media Interviewing User Experience 105

Totango

OCTOBER 20, 2022

Customer success managers are critical at SaaS companies, where they help deliver results that promote subscription renewals and upsells. They should be comfortable performing sales functions such as encouraging subscription renewals, upselling, and cross-selling. Developing meaningful interview questions.

Sales Hiring 97

Sales Hiring Customer Success Sales Recruiting Technical Review 97

Stax

JUNE 17, 2025

Complete the bank’s vetting process Once a bank agrees to sponsor you, they’ll conduct a thorough review, which may include: Auditing your business plan and operations Reviewing compliance and risk management procedures Conducting interviews or site visits Verifying your ability to support merchants and manage payment risk 4.

88

88

User Pilot

AUGUST 10, 2023

Invite passives to interviews to learn more about their expectations. an invoicing app. Invite passives to interviews to learn more about their expectations Passives are generally satisfied but not impressed. Interview them to understand what you can do to wow and turn them into raving fans.

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

Neil Patel

DECEMBER 21, 2022

What trends do you see? Whenever I interview people representing a specific target market, I ask them what terms they would put in Google to find information related to the industry, product, or service. SurveyMonkey is free to sign up with, and subscriptions start at $25 per month. Google Trends. What matters to them?

Social Media 122

Social Media Development Team Review Market Research Software Review 122

User Pilot

JUNE 28, 2024

User interviews are another great way to connect with users. NPS surveys can either be transactional (sent after specific interactions such as subscription renewal, purchase, etc.) With interviews you have more flexibility with them than with surveys because you interact directly with your customers. Wise’s email NPS survey.

Social Media 102

Social Media Scale Systems Review Software Review 102

User Pilot

MAY 2, 2024

Monitoring user behavior reveals negative trends linked to churn. SaaS companies rely on recurring subscription revenue from customers rather than one-time sales. Analyze your customer data to identify the primary reasons why customers churn or cancel their subscriptions. Trend analysis in Userpilot. To prevent it.

Retention 111

Retention Metrics Strategy Scale 111

User Pilot

FEBRUARY 28, 2023

Active feedback is intentionally solicited from users, for example through interviews or surveys, while passive feedback is provided by users at times and places that are convenient to them. Popular product feedback collection methods include customer interviews, focus groups, and usability testing. Customer interview template.

Scale 98

Scale Management Technical Review Interviewing 98

Blulogix

FEBRUARY 13, 2024

This blog post explores effective techniques for identifying what your customers truly value and how to align your subscription offerings with these expectations, ensuring your services resonate deeply with your audience. Look for trends that indicate what features or services customers use most and what drives their satisfaction.

Payment Features 52

Payment Features Subscription Marketplace as a Service B2B 52

Unbounce

NOVEMBER 9, 2021

Perform in-depth audience research using methods like: Customer interviews/surveys: They don’t have to be super fancy—just make sure you talk to your customers frequently. Google Analytics/site reports: Check your site analytics for trends in visitor location and demographics. How do you get to know your audience?

Social Media 144

Social Media AI Search Merchant Services Advertising 144

User Pilot

AUGUST 15, 2022

As a result, you will be unable to identify market trends and design effective marketing campaigns. You can conduct user interviews and start the Voice of the Customer (VoC) program to understand customer attitudes in detail toward your product. Conduct user interviews and observe the Voice of the Customer (VoC).

Artificial Intelligence 98

Artificial Intelligence Software Review Data Systems Review 98