User Pilot

AUGUST 10, 2023

It’s best to send transactional NPS surveys: During the onboarding process to get insights into the customer experience. Invite passives to interviews to learn more about their expectations. This will give you rich insights you can use to refine your onboarding strategy and improve the customer experience. an invoicing app.

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

User Pilot

FEBRUARY 28, 2023

Active feedback is intentionally solicited from users, for example through interviews or surveys, while passive feedback is provided by users at times and places that are convenient to them. User onboarding feedback gives insights into the quality of the onboarding experience and can help reduce the time to value.

Scale 98

Scale Management Technical Review Onboarding 98

User Pilot

MARCH 23, 2023

2: Customers churn as a result of an ineffective onboarding process that doesn’t deliver product value. Create a personalized onboarding flow to help users reach the Aha! 4: Customers churn when they don’t get enough value to keep renewing their subscriptions. moment faster. #3:

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

User Pilot

MARCH 6, 2024

Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. User onboarding. The solution?

Social Media 103

Social Media Sales Funnel Acquisition Retention 103

Totango

JULY 28, 2021

Assisting with customer onboarding. Encouraging subscription renewal. Developing meaningful interview questions. Develop Meaningful Interview Questions. The interview process forms a crucial step in screening candidates, and the quality of your interview questions helps determine the quality of your hires.

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

User Pilot

JANUARY 16, 2024

Have ChatGPT brainstorm ideas to improve your onboarding process. Should you opt for a one-time purchase, subscription, or freemium pricing model? #4: 9: Improve customer onboarding Product managers can work with ChatGPT to brainstorm customer onboarding ideas. ChatGPT provides general customer onboarding ideas.

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

FastSpring

SEPTEMBER 16, 2022

This mission of increasing the personalness of FastSpring’s relationship with businesses (and of course, the people who found or work for them) is also part of why we do things like interview our members. Strengthening Customer Relationships. Join the Global SaaS Leaders Community. About FastSpring.

SaaS Payments 133

SaaS Payments Payment Solutions Merchant Services Software Review 133

Totango

OCTOBER 7, 2021

After onboarding has been completed. As a subscription renewal deadline approaches. Conduct Customer Interviews. Another manual method of collecting feedback is conducting customer interviews. After specific product adoption benchmarks have been achieved. After a customer support issue has been resolved.

Software Review 101

Software Review Technical Review Interviewing Benchmarks 101

User Pilot

JANUARY 23, 2023

The first strategy you can use is to tailor the onboarding process for each user persona. Segment new customers based on their jobs to be done , then trigger an onboarding flow that walks them through relevant actions. Landing new customers isn’t enough for a subscription-based business – it’s also important to retain them.

Market Segmentation 98

Market Segmentation Retention Marketing Software Review 98

User Pilot

MARCH 14, 2024

9 use cases for customer analytics in SaaS: Test your onboarding flows with A/B testing. For example, you can use it to analyze user behavior and predict customer churn or identify which users are likely to upgrade to a higher subscription. Determine which onboarding flow variation works best to increase your adoption rates.

Customer Lifetime Value 105

Customer Lifetime Value SaaS Underperforming Technical Team Retention 105

Totango

OCTOBER 20, 2022

At other companies, CS managers may be assigned to follow up on sales during the customer onboarding phase. Customer success managers are critical at SaaS companies, where they help deliver results that promote subscription renewals and upsells. Developing meaningful interview questions. Testing customer success skills.

Sales Hiring 90

Sales Hiring Customer Success Sales Recruiting Technical Review 90

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. The subscription-based business model is rooted in the value your solution offers.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

User Pilot

OCTOBER 29, 2023

Effective customer research techniques include interviews and focus groups as they allow you to collect qualitative feedback. If you can see the perceived customer value decrease, they may eventually cancel their subscription. When preparing your interviews, decide on the methodology you will use. Interview preparation template.

SaaS 105

SaaS Interviewing Pricing Market Research 105

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription.

Benchmarks 123

Benchmarks Churn Payments SaaS Payments 123

Natalia Luneva

JANUARY 13, 2021

However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. I also interviewed dozens of SaaS founders and marketers to understand the main factors behind high SaaS churn rate. Interview them for your blog, vlog or podcast and link back to their website.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

Totango

OCTOBER 7, 2021

After onboarding has been completed. As a subscription renewal deadline approaches. Conduct Customer Interviews. Another manual method of collecting feedback is conducting customer interviews. After specific product adoption benchmarks have been achieved. After a customer support issue has been resolved.

Software Review 71

Software Review Technical Review Interviewing Benchmarks 71

User Pilot

NOVEMBER 28, 2022

Customer churn occurs when customers cancel their subscription to a product or service. First, you may have failed to onboard new customers and deliver value. To reduce your churn rate, start by personalizing your onboarding experience to deliver value at a time when it’s most needed. Let’s get started.

Churn 98

Churn Software Review SaaS User Experience 98

User Pilot

AUGUST 15, 2022

You can conduct user interviews and start the Voice of the Customer (VoC) program to understand customer attitudes in detail toward your product. Conduct user interviews and observe the Voice of the Customer (VoC). One way to get high-quality customer feedback is by directly interviewing your product’s users. Conclusion.

Artificial Intelligence 98

Artificial Intelligence Software Review Data Systems Review 98

Neil Patel

MARCH 26, 2021

For example, how well does your onboarding process work? I end up canceling my subscription. Is your onboarding process lacking? 6: Create a Smooth Onboarding Process to Lower PPC Churn Rates. Ensure your onboarding process is seamless. There’s also a lot those metrics don’t tell you.

Churn 141

Churn Software Review Onboarding Interviewing 141

User Pilot

JANUARY 27, 2023

With Userpilot, you can run user feedback surveys, and build user segments based on product usage data to recruit participants for interviews and beta-testing. The most popular ones include interviews, case studies, and focus groups. What would make you cancel your subscription? Want to see how? Book the demo!

Management 98

Management Interviewing Data Trends 98

CustomerSuccessBox

AUGUST 12, 2021

If you’re a subscription-based business (doesn’t matter if the recurring revenue is on a monthly, quarterly, annually, or even a multi-year contract) you should have a Customer Success department. Within the success team, you need to have an onboarding specialist if your product is extensive and complex to understand.

Customer Success 52

Customer Success Technical Review Sales Hiring Payment Features 52

User Pilot

APRIL 7, 2023

Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews. Discovery Interviews Organize discovery interviews to get to know your potential customers even more deeply. Upcoming funnel analytics in Userpilot.

B2B 98

B2B Underperforming Technical Team B2C Scale 98

Buffer Resources

JANUARY 18, 2024

It’s not the first time I’ve tried out LinkedIn Premium — but it is the first time I’m approaching the platform’s paid subscription as a creator.  I landed several interviews thanks to the service and would highly recommend it to those looking for a new opportunity. 

Technical Review 102

Technical Review Systems Review Sales Recruiting AI Search 102

SaaStr

NOVEMBER 2, 2019

Below, we’ve shared the full transcript of Harry’s interview with Krish Subramanian. Is something very important because when we think about simplicity, you don’t want to present an invoice every time they want additional help. Harry Stebbings. Krish Subramanian. Robert Hohman.

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

Neil Patel

SEPTEMBER 11, 2020

Gusto makes onboarding, paying, insuring, and supporting employees as easy as possible. You can also get unique benefits, like personalized training, legal assistance, background checks, and interview scheduling too. Wave also offers numerous other small business tools for free, including invoicing, accounting, and receipt management.

Payment Services 145

Payment Services SaaS Payments Outsourcing Services Payment Solutions 145

User Pilot

JANUARY 26, 2023

Interviewing the most loyal customers will help you understand what motivates them. If you can understand what motivates your users to keep renewing their subscriptions, you can leverage it to increase loyalty across your user base. After that, approach users from the most loyal group and interview them. How do you do that?

Interviewing 98

Interviewing User Experience Development Management 98

User Pilot

JULY 18, 2022

Customers could renew their subscription simply because they haven’t found a better alternative. Trigger onboarding checklists and drive users to their activation points. Who says onboarding has to stop once users have reached activation? Use onboarding checklists to prompt users to engage with your core features.

Retention 98

Retention SaaS Customer Lifetime Value Education 98

User Pilot

JULY 27, 2023

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Employee satisfaction score : Satisfaction and engagement among employees are typically measured through anonymous employee surveys and one-on-one interviews. Average salary: $95,566/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Natalia Luneva

NOVEMBER 12, 2020

Today I interview Val Geisler and we talk about the impact of customer churn on your SaaS business. It is important to look at how you onboard your customers. Once they are paid either immediately or post trial you need to decide what happens in the onboarding of the paid user.

Churn 91

Churn SaaS Payment Features Onboarding 91

ProfitWell

SEPTEMBER 3, 2020

Today, we're taking a look into the future.the future of subscriptions. Listen wherever you get podcasts: The future is subscription. Here at ProfitWell, we fully believe in the future is subscription. Tien is the CEO of Zuora —a leading company in the subscription economy (a term coined by them). The subscription impact.

Subscription 74

Subscription Payment Features B2B Innovation 74

User Pilot

AUGUST 14, 2023

In contrast, those who are moderately satisfied with the cost of their subscription will feel less compelled to share their opinion on pricing. Here's an example: "Do you think we should reduce the monthly subscription cost of our product?" Follow-up interviews.

Underperforming Technical Team 91

Underperforming Technical Team Scale Technical Review Systems Review 91

User Pilot

DECEMBER 8, 2023

You can test a whole host of things: landing pages, onboarding flows , sign-up pages, and more. For example, you might want to look at a subscription flow, identify how users navigate from a home page, and decide which steps in the journey you can optimize. You can then adopt that version and roll it out to other customer segments.

Management 105

Management User Experience Onboarding Metrics 105

Intercom, Inc.

JANUARY 16, 2020

?. Andrey Khusid, founder and CEO of Miro , hasn’t done many interviews. “We decided to switch to a team based subscription model which became a huge driver for our growth back in the day. We decided to switch to a team based subscription model which became a huge driver for our growth back in the day.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Buffer Resources

JANUARY 18, 2024

It’s not the first time I’ve tried out LinkedIn Premium — but it is the first time I’m approaching the platform’s paid subscription as a creator.  I landed several interviews thanks to the service and would highly recommend it to those looking for a new opportunity. 

Technical Review 61

Technical Review Systems Review Sales Recruiting AI Search 61

Intercom, Inc.

JANUARY 5, 2022

Security affects every function across your company: from onboarding and offboarding to encrypting data and managing endpoints. You can also read the full transcript of the interview, which has been lightly edited for clarity, below. Security on auto-pilot. The seatbelt goes on and it’s like breathing.

Scale 211

Scale compliance Software Review Technical Review 211

User Pilot

JANUARY 14, 2023

For example, product managers and product owners should make a habit of interviewing customers regularly to identify new opportunities. Make sure this includes also minimum viable onboarding so that they experience the value of your product in the shortest time possible. Minimum Viable Onboarding. Continuous Product Discovery.

Management 98

Management SaaS Metrics Retention 98