Q&A recap: Driving customers to value during onboarding, at scale
ChurnZero
JULY 22, 2022
Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. How to increase customer value during onboarding with Donna Weber. I recommend you interview customers. That’s my soft answer.
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