FastSpring

APRIL 13, 2023

Jera Brown interviewed Dopple founder and CEO Justin on how he launched Dopple and found success by pivoting to a new market. Full Interview: Audio Only Full Interview: Video [placeholder for Wistia] 3 Lessons From Justin’s Experience 1. It starts with self service. We hit it pretty hard. But that’s not how we live.

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Payment Methods Marketing Payments SaaS Payments 124

SaaStr

MARCH 20, 2020

317: Rachel Hepworth is VP of Marketing @ Pilot, the startup that offers the best bookkeeping, tax and CFO services for growing businesses. Below, we’ve shared the transcript of Harry’s interview with Rachel. And I decided that I wanted to join a startup because I was young, I had no responsibilities, risk meant nothing.

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SMB Scale Startup Marketplace as a Service 189

OpenView Labs

DECEMBER 16, 2019

An increase in competitiveness in the marketplace means candidates have more choices than ever. They want a product/service that’s doing something powerful. That’s why building your brand within the marketplace will be the key to cutting through the competitiveness. Marketing and candidate experience will be table stakes.

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Sales Recruiting Sales Hiring Scale Trends 53

SaaStr

DECEMBER 20, 2019

Befofe that Manny was a Senior Product Manager @ Amazon where he engineered the compensation system for Amazon Associates and Web-Services which accounts for 15% of Amazon’s traffic. This interview originally aired as Episode 229 on April 29, 2019. Below, we’ve shared the transcript of Harry’s interview with Manny.

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Scale Sales Hiring Construction Education 146

SaaStr

AUGUST 16, 2019

Ep 257: Justin Welsh is the former SVP Sales @ PatientPop, the startup that offers the first all-in-one practice growth platform that’s HIPAA-compliant and is proven to grow your practice. Below, we’ve shared the full transcript of Harry’s interview with Justin Welsh. Justin Welsh. Zach Perret. ” ZocDoc was just nine people deep.

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Scale Underperforming Technical Team Sales Hiring Interviewing 157

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. Below, we’ve shared the full transcript of Harry’s interview with Ryan Bonnici. How does Ryan think about the relationship between the two?

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Sales Hiring Sales Recruiting Scale Software Review 136

Sales Hacker

NOVEMBER 6, 2019

Ideally the solution is your product or service, but even if it isn’t, your goal should be to solve the customers problem. Startups are great at selling a beautiful story, but don’t forget that over 90% of them fail within the first few years. Vet the startup even more than they vet you. Collin Cadmus. VP Sales at Aircall.

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Sales Hiring Development Team Review Technical Review Sales 55

Sales Hacker

APRIL 16, 2018

6) Flipping the framework from startup to scale-up [8:45]. At GLG, Jess launched and built three new businesses, professional services, life science, and corporate markets that resulted in over $100 million in incremental revenue. It’s a 17-year-old startup. It’s a marketplace for attorneys for large enterprise.

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VP of Engineering Revenue Scale Sales Recruiting 67

Unbounce

SEPTEMBER 16, 2021

Across social platforms like Facebook, Instagram, Twitter, LinkedIn, and Youtube, standard placements for display ads are: Stories Timelines Video feeds Right column (Facebook) Marketplace (Instagram) Explore section Messenger inbox and sponsored messages. Brand awareness can be like a social currency for startups.

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Payment Methods Payment Solutions Payments AI Search 145

SaaStr

JANUARY 28, 2020

And then I’ve watched, since she made this comment to me about 13 months ago, then I’ve watched with some startups I’ve worked with, where the first marketing hire comes in, and I asked them what their top five priorities are, and then I asked the CEO. Our monthly self-service churn went from like 3% to like 9%, right?

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Sales Hiring Scale Underperforming Technical Team Sales Recruiting 213

How To Buy Saas

DECEMBER 1, 2020

SAAS is also abbreviated as software as a service. With so many SAAS getting visibility in online marketplaces, we found that new saas businesses are struggling hard to make it to the right set of customers. SaaS as we already understood is a software as a service. Start Listing your saas on Software and saas Marketplaces.

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Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

Sales Hacker

JUNE 23, 2020

Leah has been a pioneer for customer experience practices for the last two decades, focusing her work on putting customers at the heart of SaaS and service-based technology organizations. Now, without further ado, let’s listen to this interview with Leah Chaney. Who is Leah Chaney and what is BetterGrowth [1:30].

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Scale Sales Hiring Technical Review Customer Success 67

SaaStr

MAY 15, 2020

Below, we’ve shared the transcript of Harry’s interview with Bridget or you can jump to the transcript of Michelle’s podcast. Transcript of Harry’s interview with Bridget: Harry Stebbings: Hello, and welcome back to the official SaaStr podcast with me, Harry Stebbings. Harry Stebbings. Bridget Gleason. Michelle Zatlyn.

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Sales Hiring Scale Technical Review Outsourcing Services 208

Intercom, Inc.

JULY 21, 2022

What started as a series of interviews by co-founder Des Traynor soon bloomed into hundreds of episodes where we explore how businesses are driving growth through customer relationships and how to build successful products at scale. I’m recording the first in what I expect to be a series of interesting interviews.

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Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Chart Mogul

SEPTEMBER 15, 2023

Source 16 Startup Metrics by Jeff Jordan, Anu Hariharan, Frank Chen, and Preethi Kasireddy, a16z We have the privilege of meeting with thousands of entrepreneurs every year, and in the course of those discussions are presented with all kinds of numbers, measures, and metrics that illustrate the promise and health of a particular company.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

NOVEMBER 21, 2020

How should startups decide which customer segment to focus on? * How should startups think about implementing partnerships? Below, we’ve shared the transcript of Harry’s interview with Rob. There was a small startup scene. I was working on a startup that was an early mobile payment platform. When is the right time?

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SaaS Payments Scale Payment Services Payment Solutions 283

Sales Hacker

APRIL 21, 2021

You might join a startup as a Revenue Operations Manager and run the show in collaboration with a VP of Sales. I turned to sales for a technical recruiting agency and project management services. The last few years I’ve joined startups as the proverbial “Team of One.” That didn’t go so well at all!

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Scale Technical Review Sales Recruiting Technical Advisors 100

Unbounce

JUNE 16, 2020

especially for SMB SaaS startups. These are often built with agencies, consultants, and managed-service-providers (MSPs) in mind. These partners resell your product and benefit from offering ongoing services, usually on a retainer basis. Tom Tunguz, Venture Capitalist at Redpoint. Reseller Programs. Editor’s note.

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Outsourcing Services Sales Recruiting Scale SaaS 131

Intercom, Inc.

JULY 14, 2022

If you’re short on time, here are a few quick takeaways: Focus on building services and products that meet your customer’s needs – not just today’s, but also tomorrow’s. In the very early days, we had about a dozen or so sales reps, and at the time, we were more focused on startups and mid-market growth technology companies.

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Scale Sales Hiring Payment Solutions Payment Services 118

OpenView Labs

JUNE 16, 2020

Related: The Recession Planning Framework for SaaS Startups. As the marketplace shifts, new constraints are giving rise to new opportunities. Out of anything I could ever say, please know that your marketplace will always speak the loudest. The marketplace is flooded with people. Don’t ghost if the interview isn’t a fit.

Sales Hiring 54

Sales Hiring Sales Recruiting SaaS Payments Underperforming Technical Team 54

SaaStr

JULY 30, 2019

Weiping leads the engineering team as the top software architect for Salesforce Service Einstein, the company’s customer service AI platform. One is, especially at a startup trying to compete against Bay Area offers from Google, Facebook, Amazon, Linkedin, Twitter are, is, is playing to their strengths. Vijay Gill: Oh boy.

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Engineering Part-Time VPE Technical Review Fractional VPE 138

Sales Hacker

AUGUST 18, 2020

We’ve got an interview with Brandon Meyers , the chief revenue officer of ADARA. We’ve got an interview with Brandon Meyers, the chief revenue officer of ADARA. Now, without further ado, let’s listen to this interview with Brandon Meyers. Sam Jacobs: Is it a subscription service? So what do we do, right?

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Payment Features Subscription Scale Underperforming Technical Team 106

Sales Hacker

DECEMBER 8, 2020

A more scientific interview process [20:35]. So there already exists an app store or the Instabase Marketplace where these first-party apps, you can go online now, download an app for automatically processing bank statements or driving licenses or passports. And before I knew it, I just had unprecedented demand for the services.

Scale 98

Scale Sales Hiring Sales Recruiting Technical Review 98

SaaStr

MAY 3, 2019

Before that Manny was a Senior Product Manager @ Amazon where he engineered the compensation system for Amazon Associates and Web-Services which accounts for 15% of Amazon’s traffic. CEOs everywhere are seeking to innovate, but 81% say their teams are not equipped to meet the challenges needed to compete in today’s marketplace.

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VP of Engineering Sales Hiring Technical Review Development Team Review 153

SaaStr

MAY 14, 2023

Algolia went from zero to seven figures in revenue in 12 months, and the launch of their search as a service product, and grew pricing from $19 a month to $100,000, which sounds amazing. web services. We got investment from 500 Startups. Next up, we’ve got Nicolas Dessaigne. Nicolas Dessaigne : Right. Nick : Pretty good?

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Sales Hiring Sales Recruiting Scale Payment Methods 263

Intercom, Inc.

AUGUST 30, 2018

where they help a robust portfolio of startups find their way. I did a little bit of consulting along the way and was also at startup called Wealthfront for a while. We hold office hours every week so people have access to us and can ask us any kind of question from: “I’m interviewing a designer on Thursday.

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Scale Leadership Scaling Venture Capital 149

SaaStr

AUGUST 15, 2020

We’ve got everything from self-service all the way up to the enterprise. So how we accomplish something at the enterprise level in a one to few or a one-to-one or a one to few is very different to how you would accomplish it in a self service model. When you don’t necessarily have a startup there. Nick Mehta: Yeah.

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Payment Methods Merchant Services Scale Payments 233

SaaStr

FEBRUARY 7, 2020

When does Karen think is the right time for startups to think about partnerships? Below, we’ve shared the transcript of Harry’s interview with Karen. But how did you make your way into the world of startups and how did that lead to today being a partner at B Capital? What are the red flags? Harry Stebbings. Karen Page.

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Scale Underperforming Technical Team Investment Sales Hiring 182

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Cassie spent the first pre-SaaS chapter of her tech career in growth roles in subscription and marketplace businesses (TheLadders.com, GLG). Anita Nielsen. You earned your seat at the table.

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Scale Sales Recruiting Sales Hiring VP of Engineering 130

Point Nine Land

OCTOBER 22, 2019

Both Jack and Rian had tech backgrounds and at the time were providing consulting services to the legal industry. Law practice management software existed, but it required on-premise service and tens of thousands of dollars in annual upkeep, which meant only the big law firms had access to it. Again, this was 2007.

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Technical Review Scale Sales Hiring Business 40

SaaStr

JULY 26, 2019

In Today’s Episode We Discuss: * How Eric made his way into the world of startups and SaaS. In 2008 Leah founded TaskRabbit, the leading on-demand service marketplace in the world. Below, we’ve shared the full transcript of Harry’s interview with Eric Christopher. What was the founding moment with Zylo? Eric Christopher.

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Sales Hiring Scale SaaS Payments Payment Services 147

SaaStr

APRIL 3, 2019

Ben Braverman is the CRO @ Flexport, one of the world’s fastest growing startups combining technology, infrastructure and expertise, to build the operating system for global trade. The biggest companies on earth spend billions of dollars on this service no one’s ever heard of called freight forwarding and they all hate their vendors.

Scale 100

Scale Sales Hiring Systems Review Marketplace as a Service 100

Point Nine Land

APRIL 21, 2021

5 Lessons learned from growing a PM team in a hyper-growth startup Starting to feel the pain of not having product managers? There are many posts out there explaining how startup co-founders should “land the first sales, then hire the first 2 sales and when to hire a VP sales”. In SaaS vs. marketplaces? A quick HR interview 2.

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Sales Hiring Startup Scale Software Review 52

Intercom, Inc.

MARCH 22, 2018

Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform – processing more than 3 million tickets each week. Going back a bit, Brian was a co-founder at SkillSlate, a local services marketplaces similar to Thumbtack. We raised a $1.5-million

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Marketplace as a Service Scale Payment Solutions Payment Services 189

Intercom, Inc.

OCTOBER 24, 2019

Find the people who are 10-out-of-10 passionate about your product or service , because they will evangelize your brand more powerfully than you can do alone. This allows your community to help each other – and often to grow your product or service beyond what you might have imagined on your own. Get to know your biggest fans.

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Underperforming Technical Team Interviewing Marketplace as a Service Investment 116

Intercom, Inc.

FEBRUARY 21, 2019

I caught up with Ryan for a conversation that ranged from how to articulate your value to educated customers to why he tries to schedule one job interview per day. Ryan is constantly interviewing candidates , because if there’s someone out there who’s better than the current team he’s assembled, he wants them on that team. Ryan: Sure.

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Education Sales Hiring Software Review Sales Recruiting 123