SmartKarrot

FEBRUARY 15, 2022

Scale onboarding operations and gain efficiencies by refining internal processes and leveraging innovative technologies, tools, and methodologies. Build and manage a team of project/account managers, technical support staff, and field service technicians in order to ensure SOW responsibilities are met for each installation.

Customer Success 19

Customer Success Technical Advisors Sales Hiring Scale 19

Chaotic Flow

AUGUST 18, 2015

Sales, marketing, customer success, and technical support teams all play critical roles in servicing SaaS customers and driving SaaS business revenue. However, they should always be considered the second choice when the same goal can be accomplished directly by innovative SaaS product design. Onboard in Real Time.

Customer Success 138

Customer Success Underperforming Technical Team Scale SaaS 138

SmartKarrot

JANUARY 18, 2023

Role: Customer Success Manager Location: Nottingham, England, United Kingdom (Hybrid) Organization: Pacvue As a Customer Success Manager, you will make customers successful by providing high-quality technical support and service. Foster account growth/expansion via new products and markets. Apply here: [link].

Customer Success 19

Customer Success SMB Technical Support Education 19

SmartKarrot

JANUARY 5, 2023

Role: Director of Customer Success Location: South Bend, IN, United States (Hybrid) Organization: RISE | Regional Innovation & Startup Education As a Director of Customer Success, you will develop a customer success strategy to actively engage and retain customers. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Technical Review Technical Support 19

Sales Hacker

JUNE 14, 2018

Are they just speaking to what you asked for or are they providing innovative ideas for how to reach your sales goals ? The difference between a call center and a sales center is that a call center typically focuses on inbound general customer care or technical support, whereas a sales provider is trained to directly drive revenue.

Outsourcing Services 58

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 58

SmartKarrot

MARCH 10, 2022

Reduce churn and drive new business growth through innovative practice and metrics-driven strategy. Liaise with supporting teams (technical support, professional services, billing, and more) on behalf of the clients. Apply here: [link].

Customer Success 19

Customer Success Technical Support Consulting Customer Support 19

ChurnZero

OCTOBER 20, 2020

The types of services can be one time (for e.g. implementation, training, workshop) or can be ongoing (for e.g. ongoing training program, technical support services). Services or usually called Professional Services are services provided to customers that have a clear timeline, outcome and value definition. The Performing Stage.

Customer Success 52

Customer Success Scale Consulting Technical Support 52

Intercom, Inc.

JANUARY 9, 2020

While Elias appreciates our product innovation and personal support: . “[It] Their help chat team seem to really understand how help chat teams function and can also offer practical advice beyond your basic technical support. Helge also pointed out how Intercom isn’t just useful for supporting your customers: .

Technical Review 20

Technical Review Scale AWS Software Review 20

How To Buy Saas

MAY 13, 2023

Deepai.org Colorize: Best AI Photo Colorizers This innovative image colorization API is free, open-source software that uses deep learning models to convert black-and-white photos to stunning color images. Premium plan at $98 with 24/7 technical support, lifetime license, and more. 3-Month plan : This plan costs $24.99

AI 52

AI Payment Solutions Payment Methods SaaS Payments 52

SmartKarrot

DECEMBER 2, 2020

Support your customers to extract the full value out of their App Annie subscription and to grow within the mobile space. You will partner with the marketing team to drive new innovative ways of engaging with customers. Your role is a sales and client relationship role, not a technical support role.

Customer Success 10

Customer Success Technical Review Technical Support Onboarding 10

SmartKarrot

JUNE 16, 2020

You will lead a team of Customer Success Engineers (CSEs) and Client Partners (Account Managers) to bring Spot’s best ideas, innovations, and capabilities to customers. You will partner directly with Sales, Technical Support, and Solutions Engineering teams to create a repeatable and scalable operating process that drives post-sale success.

Customer Success 10

Customer Success Scale Technical Support Innovation 10

SaaStr

APRIL 8, 2022

A culture where happiness thrives is a culture where creativity and innovation will be high. Provide technical support to streamline the process. Carly Brantz, CMO of DigitalOcean, outlines how to grow your business by creating a culture of happiness. Cultivating growth through happiness starts by delighting your customers.”.

Development 223

Development Marketing Advertising Technical Support 223

SmartKarrot

MAY 26, 2021

Apply here: [link] Role: Director of Customer Success Location: Remote, New York City Metropolitan Area, US Organization: Citia As a Director of Customer Success, you will drive significant digital transformation for innovative Fortune 500 and rapidly growing tech companies.

Customer Success 10

Customer Success Sales Hiring Technical Support Government 10

SmartKarrot

OCTOBER 30, 2020

Role: VP, Customer Success Location: New York City, NY, US Organization: Urbint As a VP of Customer Success, you will drive strategy and alignment of customer success and transformational impacts through the adoption of innovative offers combined with market-leading cloud solutions that accelerate business value for the customers.

Customer Success 10

Customer Success Scale Cybersecurity Technical Support 10

SmartKarrot

JANUARY 4, 2021

Role: Vice President, Customer Success Location: San Francisco Bay Area, US Organization: BrightEdge As a Vice President, Customer Success, you will consult on strategic initiatives and opportunities to drive innovation and value for customers. Gain and maintain knowledge of the languages & technologies supported by New Relic.

VP of Engineering 10

VP of Engineering Customer Success Technical Support Travel 10

User Pilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. There has to be cross-departmental and cross-functional cooperation between product, sales & marketing, customer success, and customer support to implement a successful customer retention strategy.

Retention 52

Retention Strategy Underperforming Technical Team Technical Review 52

SmartKarrot

MAY 21, 2021

With technological innovations taking place at an unprecedented rate, the world saw the birth of two gems – Artificial Intelligence (AI) and Intelligence Augmentation (IA). Especially, in the last two decades, Science paved the way to revamped efficacy and effectiveness of automatized work.

Artificial Intelligence 12

Artificial Intelligence AI Forecasting Entertainment 12

Chargify

OCTOBER 4, 2017

In a business like ours where we’re constantly innovating, updating, and evolving at a fast pace, we expect the same of our billing platform, which Chargify definitely delivers on. Robert Kern, CTO & Co-Founder, PredictHQ.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

SmartKarrot

OCTOBER 27, 2022

Handling Technical Issues. B2B salespeople are often asked to address technical issues, which is something they are not necessarily trained to do. Technical support should be handled by those with the necessary skills and experience. This can lead to missed opportunities and lost revenue.

B2B 10

B2B Technical Review Scale Sales Hiring 10

SmartKarrot

APRIL 17, 2023

They can be used for a range of tasks, including customer service, sales, and technical support. Discover opportunities for innovation based on customer needs and feedback. Virtual agents: Virtual agents are AI-powered systems designed to simulate human-like interactions in a digital environment.

AI 10

AI Artificial Intelligence Machine Learning Underperforming Technical Team 10

SmartKarrot

APRIL 17, 2023

Evaluate the chatbot’s support and maintenance: Evaluate the chatbot’s support and maintenance options, such as technical support, training, and updates. Choose a chatbot that offers robust support and maintenance options to ensure a seamless customer experience.

Artificial Intelligence 10

Artificial Intelligence Communication Machine Learning AI 10

SmartKarrot

SEPTEMBER 24, 2020

It is not just limited to the technical support team, but spans over all other touchpoints. The customer needs are evolving, the business environments are changing, competitors are trying out new innovations. Apart from the product value, what customers feel overall about your brand is equally important. 3 Brand Advocacy.

Customer Success 10

Customer Success SaaS Payments Scale Business 10

SmartKarrot

MARCH 8, 2022

An alumnus of The University of Texas at Austin, Disha Gosalia is a technical executive with various specialties such as customer advocacy , team building and mentoring, customer service management, escalations management, customer adoption, metrics analysis, training, staff development, and much more. Donna Weber. Kristen Hayer.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

BetterCloud

JUNE 9, 2022

Accelerating product innovation. You’ll see us delivering proactive technical support to customers in new ways, providing self-service training on every part of our platform, offering on-demand access to technical resources to build out integrations, and much more. We’re going to continue to set the bar high in this area.

Investment 104

Investment Leadership Technical Review Management 104

ChurnZero

JUNE 26, 2020

Customer Service – What level of support and consulting do we need? Innovation – Does the vendor prioritize product innovation and new feature releases and upgrades? Additional fees for license types, implementation, training, and technical support can lead to unintentional price mix-ups and underestimates.

Customer Success 98

Customer Success Software Review Software Scale 98

User Pilot

MAY 8, 2024

Support : timely and effective help and assistance, including customer service , technical support, and resources for troubleshooting. You can achieve this by creating a customer-centric organization that listens to customers and analyzes their behavior, anticipates their needs, and offers innovative solutions to their problems.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

Chaotic Flow

OCTOBER 13, 2015

An agile competitor can learn from your customers as well as its own, copying and improving whatever innovation you deliver before you have time to sell it. Then, expand that feedback beyond your product to everything you do from your blog to technical support.

SaaS 149

SaaS Software Development Software Review Outsourced Development 149

Baremetrics

SEPTEMBER 15, 2021

One common example is to have a free version that is supported by advertising and a paid version without ads (or fewer ads—I see you Hulu). You can then charge for technical support, hosting, premium features, etc. In-app purchases: This is especially common in the B2C market. Baremetrics can even monitor your SaaS quick ratio.

Payment Features 95

Payment Features Payments Payment Solutions Subscription 95

Neil Patel

JULY 7, 2021

A digital experience platform is not just a single experience provider, no matter how revolutionary or innovative. Do we have the technical support, in-house or contracted, to take on the learning curve of an emerging platform? Just as important as a definition of what a digital experience platform is what it’s not.

AI Search 124

AI Search CTO Hire Scale Artificial Intelligence 124

A Smart Bear

OCTOBER 4, 2017

Consider the timeline of adding a technical support team member. Since that takes four months, we have to be able to predict the demand for technical support at least four months in advance, because we have to be hiring for that future demand right now. Predictability is also required for healthy team-growth.

Scale 61

Scale Government Scaling Sales Recruiting 61

SaaStr

AUGUST 30, 2019

So it’s no more a cost center, but a potential revenue generator and innovator. And as often as CIO stands for chief information officer, I think it also now stands for chief innovation officer. And that’s just a complete fundamental flip from where we used to be. And I think that’s just a very exciting place to be.

Sales Hiring 130

Sales Hiring Scale Technical Advisors Underperforming Technical Team 130

SaaStr

JANUARY 31, 2020

And so with the innovation to developer first, I guess, how does this fundamentally change the go to market and who do you think has done this best in your mind? I would worry only on the component of technical support in the beginning, especially for a technical product like ours, right?

Scale 171

Scale Sales Hiring Pricing Leadership 171

Sales Hacker

AUGUST 15, 2018

Innovative leaders even know how to find the most affordable services without compromising on quality and customer service. You can interact with customers in a variety of ways, including phone, chat, and email, even setting up screen-sharing to make technical support easier. Best for: Call centers. Price: Not publicly provided.

Payment Methods 42

Payment Methods Payment Solutions Business Scale 42

SmartKarrot

MAY 14, 2020

Companies have to innovate new ways through which they can get their customers to continue using their products and renew their subscriptions. A lack of technical support, FAQs or user manual may prevent the customer from adopting the software. Mismanagement in the Relationship .

Engagement 10

Engagement Subscription Payment Features Payment Methods 10

Sixteen Ventures

DECEMBER 31, 2019

In 2016, I co-authored a book for Wiley called “ Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue ” ( Também está disponível em português! ) Functional Support. Technical Support. Technical Support. Here’s to your success in 2020! . . .

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136