Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. Then we’ll lay out seven steps to bring agile innovation to customer success. Why Bring Agile Innovation to Customer Success? 7 Steps to Bring Agile Innovation to Customer Success. Define how to measure success.

Innovation 103

Innovation Customer Success Government Scale 103

Sales Enablement, SaaS and Growth

MARCH 23, 2020

I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Innovation 14. To overcome this challenge, the best companies continually innovate and create new products to offset the maturation and decline of existing ones.

Underperforming Technical Team 215

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 215

Payrix

JUNE 4, 2024

Currently, Leah is dedicated to helping software companies grasp the critical importance of payment solutions, understanding how financial innovation intersects with the software space, and what this and (so much more) means for our software partners and their customers. Innovation is key.

Payments 147

Payments Merchant Services Embedded Payments Payment Solutions 147

USIO

JUNE 12, 2024

Meet the Visionaries Robin Eissler , CEO, BoosteHub: A strategic entrepreneur in software, Robin has transformed BoosterHub into a champion by leveraging payment systems to enhance user retention and engagement. To date, Cory is responsible for adding $700,000 + in additional revenue to PracticeSuite’s bottom line.

Payment Solutions 130

Payment Solutions Payments Payment Methods Software 130

Totango

OCTOBER 12, 2022

Combined with intense competition and sign-up discounts, not to mention global inflation prompting many consumers to rethink their budgets, the customer retention stakes are high. . Naturally, short-notice or no-penalty cancellations also greatly increase the risk of customer churn.

Customer Success 115

Customer Success Churn Enterprise Software Development 115

Sales Hacker

DECEMBER 13, 2024

Seamless customer journey Owning the entire customer lifecycle from acquisition to retention eliminated disconnects between pre- and post-sales teams. This approach also improved forecasting accuracy by combining sales and retention data, enabling better pricing, resource allocation, and product planning. Lets get into it.

Scale 107

Scale Sales Hiring Acquisition Customer Success 107

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. I would argue that retention is probably the most important of these categories, so the first thing to note is that retention is really going to differ, depending on your market segment.

Cloud 109

Cloud Scale AWS Artificial Intelligence 109

User Pilot

MARCH 19, 2024

A feature rollout is a software development technique involving a gradual release of new features and updates. Benefits of feature rollouts for product teams Back in the waterfall days, companies and software houses released new products only when they were ready. This changed when Agile software development came around.

Software Development 105

Software Development Scale Development Benchmarks 105

User Pilot

JULY 17, 2023

A product team structure is how a business organizes the product team to best support software development. It brings together experts from different disciplines and functions who work together to design, develop, launch, and support a product. For example, Revenue and Customer Lifetime Value (CLV) depend on customer retention.

SaaS 98

SaaS Scale Leadership Customer Lifetime Value 98

SaaStr

AUGUST 22, 2019

This is a software development process for those of you who may not be familiar with it. We’re ready to develop it. Because again, if you’re thinking about what you’re trying to achieve with these customers and with these launches, you’re trying to drive awareness, adoption, engagement, and retention.

Scale 138

Scale Engagement Scaling Development 138

User Pilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products!

Software Review 98

Software Review Software Management Azure 98

User Pilot

JULY 27, 2023

Tracking the technology adoption rate helps evaluate your company’s readiness for innovation and its ability to adapt to technological advancements. High code churn is normal in the early days of the software development lifecycle, but this should reduce as your release date approaches.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

JANUARY 30, 2023

They include innovators, early adopters, early majority, late majority, and laggards. In SaaS, as you develop your product and achieve product-market fit , you must consider the five user segments so you can improve product adoption and grow your business. They include: Innovators. Innovators (2.5% Early adopters.

Technical Review 98

Technical Review Software Review Underperforming Technical Team Social Media 98

User Pilot

APRIL 30, 2024

Appcues enhances user onboarding, adoption , and retention with targeted walkthroughs, in-app messaging, and feature adoption tools. Microsoft offers enterprise solutions, productivity suites, and cloud services for both B2B and B2C sectors, emphasizing innovation and efficiency. ActiveCampaign email dashboard.

SaaS Payments 104

SaaS Payments Payment Methods Payment Services Payment Solutions 104

User Pilot

SEPTEMBER 25, 2023

Design thinking is implemented in the early stage of product development, while human-centered design finds expression during and after the development process. HCD is a popular methodology that finds expression in various fields, including product design, software development, and user experience (UX) design.

ChatGPT 104

ChatGPT SaaS User Experience Onboarding 104

Stax

AUGUST 20, 2024

Fintech comes from “financial technology” and it’s the application of innovative technology in the financial services industry. Financial institutions will focus on innovating trailblazing products and investing in better customer service. Customers will win since this will make the competition stiff.

Payments 88

Payments Payment Methods Merchant Services Finance 88

Stax

APRIL 17, 2025

Unlike in-house developers that build tools for internal use, ISVs create software intended for external customers. How ISVs Differ from General Software Developers While both build applications, ISVs operate as businessesselling, licensing, and supporting their software.

Merchant Services 88

Merchant Services Payment Solutions Payment Services Payments 88

Valuize Consulting

MARCH 31, 2022

Without customer data integration, robust insights and a powerful platform to operationalize your various customer lifecycle activities, you’re limiting your organization’s ability to deliver exceptional customer value across the customer journey and achieve best-in-class revenue retention and expansion.

Interviewing 52

Interviewing Technology Data Scale 52

Panintelligence

FEBRUARY 7, 2024

Example of Panintelligence dashboard) This visual approach to software development—lets you build applications and processes with no or little coding/expertise. The sector urges the development and roll-out of products at absolute lightning speed—as fast as customer demands change and market boundaries shift.

Outsourcing Services 52

Outsourcing Services Outsourced Development SaaS Underperforming Technical Team 52

User Pilot

MAY 7, 2024

Don’t sleep on this cutting-edge innovation of user engagement! By taking user behavior or attributes into account, teams can send personalized automated messages with relevant content that can increase engagement and encourage retention and conversion. Here are 10 of the best in-app messaging platforms in 2024!

Software Review 104

Software Review Technical Review Software Scale 104

User Pilot

AUGUST 17, 2024

Here are some must-read books that offer a blend of practical strategies, proven methodologies, and innovative insights specifically designed to empower product coordinators to master the operations side of product management. ProductCoalition : A medium publication that serves as a community resource for all things product management.

Scale 52

Scale Leadership Interviewing Onboarding 52

User Pilot

AUGUST 19, 2024

Essential tools for heads of product include Userpilot for user research & product analytics, ChurnZero for customer success & retention, and Asana for project management & team collaboration. You can expect to find actionable insights, case studies, and practical tips for maximizing user satisfaction and retention.

Leadership 52

Leadership Scale Interviewing Market Research 52

User Pilot

JUNE 19, 2024

Monitor product performance by regularly tracking metrics such as user engagement , retention and conversion rates , and customer satisfaction to measure product success. Strategic thinker with a customer-centric mindset and a passion for innovation. Detail-oriented with strong analytical and problem-solving skills.

Technical Review 52

Technical Review Software Review Communication Innovation 52

User Pilot

AUGUST 30, 2024

You can expect to find actionable insights, case studies, and practical tips for maximizing user satisfaction and retention. This is Product Management (TIPM) by DISQO : This podcast covers a wide range of product management topics, including user research, experimentation , leadership, and corporate innovation.

Leadership 52

Leadership Scale Interviewing Compensation 52

User Pilot

AUGUST 25, 2024

New Product Development Professional (NPDP) Certification – Product Development and Management Association (PDMA) : This certification provides insights into various aspects of product development, including innovation, design, and lifecycle management, making it suitable for coordinators involved in the development of new products.

Scale 52

Scale Leadership Education Interviewing 52

User Pilot

AUGUST 28, 2024

Here are some must-read books that offer a blend of practical strategies, proven methodologies, and innovative insights specifically designed to empower product coordinators to master the operations side of product management. ProductCoalition : A medium publication that serves as a community resource for all things product management.

Scale 52

Scale Leadership Healthcare Trends 52

User Pilot

AUGUST 19, 2024

Product lead As a product lead, you’ll oversee multiple products or lead a large product team , playing a key role in setting long-term product strategies and driving innovation within the company. Project management : Skill in managing tasks, timelines, and priorities, especially within agile development frameworks.

Market Research 52

Market Research Interviewing Onboarding Trends 52

User Pilot

AUGUST 28, 2024

You can expect to find actionable insights, case studies, and practical tips for maximizing user satisfaction and retention. This is Product Management (TIPM) by DISQO : This podcast covers a wide range of product management topics, including user research, experimentation , leadership, and corporate innovation.

Leadership 52

Leadership Scale Interviewing Compensation 52

User Pilot

AUGUST 28, 2024

Some essential tools include Userpilot for user research & product analytics , ChurnZero for customer success and retention, and ClientSuccess for customer onboarding and engagement. You can expect to find actionable insights, case studies, and practical tips for maximizing user satisfaction and retention.

Leadership 52

Leadership Scale Interviewing Market Research 52

User Pilot

MARCH 24, 2023

A tool is necessary to create interactive user guides to reduce reliance on software developers. Whatfix for interactive user guides Whatfix is one of the top digital adoption platforms around and a driver of innovation in this space. This is a must to onboard customers and drive retention.

Software Review 52

Software Review Onboarding Technical Review Scale 52

User Pilot

JUNE 28, 2024

Analyze key metrics such as customer acquisition cost (CAC) , customer lifetime value (CLV), and churn rate to optimize marketing strategies and drive customer retention. Stay updated on industry trends, market dynamics, and competitive landscape to identify opportunities for product differentiation and innovation.

Product Marketing 52

Product Marketing Technical Review Management Marketing 52

User Pilot

MARCH 22, 2023

A tool is necessary to create interactive user guides as it reduces dependencies on software developers. Whatfix for interactive user guides Whatfix is one of the top digital adoption platforms around and a driver of innovation in this space. This is a must to onboard customers and drive retention.

Software Review 52

Software Review Underperforming Technical Team Onboarding Technical Review 52

User Pilot

MARCH 24, 2023

Here’s how using a tool can help: With the low technical barrier to entry, anyone -from operations to customer success managers – can quickly create an interactive tour , which means you can reduce reliance on software developers. This is a must to onboard customers and drive retention.

Software Review 52

Software Review Technical Review Onboarding Scale 52

User Pilot

MARCH 15, 2023

Here’s how using a tool can help: With the low technical barrier to entry, anyone -from operations to customer success managers – can quickly create an interactive tour , which means you can reduce reliance on software developers. Pendo is known for its good and easy-to-use analytics tools like Paths, Retention, and Funnels. (As

Software Review 52

Software Review Technical Review Underperforming Technical Team Onboarding 52

User Pilot

APRIL 7, 2024

Track competitor products : Implement a competitor analysis framework to systematically review and compare competitors’ offerings, marketing strategies, and customer feedback across multiple channels to identify areas for innovation and differentiation. Perform in-depth customer segmentation with Userpilot.

Management 40

Management Software Review SaaS Technical Review 40

User Pilot

MARCH 15, 2023

Here’s how using a tool can help: With the low technical barrier to entry, anyone -from operations to customer success managers – can quickly create an interactive tour , which means you can reduce reliance on software developers. This is a must to onboard customers and drive retention.

Software Review 52

Software Review Technical Review Onboarding Scale 52

User Pilot

MARCH 15, 2023

Here’s how using a tool can help: With the low technical barrier to entry, anyone -from operations to customer success managers – can quickly create an interactive tour , which means you can reduce reliance on software developers. This is a must to onboard customers and drive retention.

Software Review 52

Software Review Onboarding Scale Technical Review 52