SaaStr

JANUARY 23, 2025

Just look at the numbers: Enterprise customers bring 95%+ best-in-class retention vs. 85% in mid-market. But the rewards – higher retention, bigger deals, and ultimately a much larger TAM – make it worth the investment. That compounds dramatically over time.

Enterprise 244

Enterprise Sales Hiring Scale Outsourced Development 244

SaaStr

NOVEMBER 19, 2024

Customers you have a bond with will give you positive reviews on G2, become your reference customers, share their success stories, and work together with you on product innovation. Organizations that invest heavily in customer success earlier see much higher customer retention and loyalty than the competition.

Customer Success 284

Customer Success Scaling Social Media Enterprise readiness 284

SaaStr

JUNE 28, 2025

The diversity demonstrates the breadth of enterprise software innovation ready for public markets. This pipeline represents over $200 billion in combined enterprise value, with companies spanning critical infrastructure, productivity tools, security, and financial services. HubSpot, Box, Shopify).

Payments 185

Payments SaaS Payments Payment Services AI 185

SaaStr

MAY 21, 2025

Net Dollar Retention Hit 124% – Signs of Long Team Durable Growth Palantir’s net dollar retention rate of 124% in Q1 2025 indicates that existing customers are significantly expanding their usage year-over-year. This vertical focus aligns with broader trends in re-industrialization and supply chain resilience.

Artificial Intelligence 162

Artificial Intelligence Government AI Benchmarks 162

SaaStr

MAY 9, 2025

While competitors innovated, our vendor’s product remained frozen in time. If you’re bleeding customers and fighting for retention, here’s how you can engineer your own resurrection. ” Customers who complain are actually giving you a roadmap to retention. It was OK, but it was what everyone used.

Social Media 175

Social Media Outsourced Development Interviewing Retention 175

SaaStr

MARCH 9, 2025

Don’t fix what isn’t broken : When something in your app already works well and delights users, don’t force AI into it just for the sake of innovation. Continuous Education is the New Retention Strategy 86% of customers stay loyal to brands offering educational experiences.

AI 202

AI Scale Education User Experience 202

SaaStr

JULY 17, 2025

The decline (2021-2023) : Segment acquisition integration, macro headwinds, customer churn The recovery (2024-2025) : Disciplined execution, AI product innovation, cost optimization Key insight: In mature SaaS markets, execution discipline beats feature velocity every single time.

B2B 175

B2B ChatGPT AI Scaling 175

ChurnZero

JUNE 6, 2025

In 2025, the top customer leaders are engineering retention by building systems that detect risk early, reinforce value continuously, and empower every team member to act. Shifting your team’s mindset to proactive customer retention is a major shift, but the good news is that you can start now. 4: Strategy: Prioritize NRR.

Retention 52

Retention Strategy Benchmarks AI 52

USIO

FEBRUARY 14, 2025

Transparency in financial transactions correlates with higher vendor retention rates. By leveraging innovative solutions like those offered by Usio, businesses can transform their payment systems and set the foundation for enduring vendor relationships. This level of clarity reduces uncertainty and builds trust.

Payment Services 130

Payment Services Payment Methods Payment Solutions Payments 130

Sales Hacker

FEBRUARY 7, 2025

Early customers are often innovators and tech enthusiasts willing to try new solutions, even if the product is incomplete or buggy. Companies at this stage must demonstrate that their product is not only innovative but also reliable and capable of delivering tangible value to a broader audience.

Pricing 109

Pricing Scale SaaS Technical Review 109

SaaStr

DECEMBER 5, 2024

Success requires: AI-driven innovation Laser-focused value propositions Rapid time-to-value strategies By understanding and adapting to these emerging AI trends, go-to-market teams can transform these trends into opportunities for growth and customer retention.

AI 273

AI Software Data SaaS 273

Payrix

NOVEMBER 13, 2024

Software companies that offer Embedded Finance see not only a rise in customer retention but also new revenue streams. As your platform explores the potential of Embedded Finance, consider these insights to drive innovation and elevate the value you provide to your users. Download eBook

Payments 130

Payments Finance Payment Solutions SaaS Payments 130

SaaStr

FEBRUARY 10, 2025

Conclusion Apollo.io’s transformation from a sales-led to a product-led growth model represents a comprehensive reimagining of their business approach.

Scale 162

Scale Scaling Outsourced Development Sales 162

SaaStr

JULY 14, 2025

This makes intuitive sense: CEOs are heavily involved in messaging and positioning Marketing strategy closely mirrors overall company strategy Limited hierarchy requires direct communication Brand decisions can’t be delegated when the CEO is the primary spokesperson The Mid-Stage Plateau (51-500 employees) Across mid-stage companies (51-500 employees), (..)

Scale 185

Scale Marketing Leadership Branding 185

Valuize Consulting

DECEMBER 17, 2024

Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operational efficiency. Traditionally, companies have set CSM ratios based on revenue tiers or account sizes, yet these methods are woefully simplistic when considering the complexity of driving customer adoption, retention and expansion in B2B.

Technical Review 52

Technical Review Systems Review Headcount Scale 52

Clouded Judgement

JANUARY 24, 2025

However the pace of innovation in large language models is extraordinary. The pace of innovation is crazy at the leading AI labs, so I wouldn’t count this out! That’s because their training data, while vast, may lack the level of granularity found in specialized enterprise environments.

Enterprise 157

Enterprise AI Cloud Artificial Intelligence 157

ChurnZero

NOVEMBER 26, 2024

For instance, owning customer retention signifies direct responsibility for renewal rates. Key performance indicators (KPIs) / objectives and key results (OKRs) they will be evaluated on, such as adoption, retention, upsell or cross sell, customer success qualified leads. Whether the role is remote, hybrid, or onsite.

Technical Review 52

Technical Review Sales Recruiting Customer Success Sales Hiring 52

Chart Mogul

JANUARY 9, 2025

But its not uncommon to adopt the transactional sales model on its own, especially in innovative niches where customers arent just switching solutions but adopting entirely new workflows. In these cases, the model helps communicate the value of the change and introduces prospects to the innovation.

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

Stax

JUNE 3, 2025

Prioritize customer success, not just customer acquisition While getting new users in the door is important, retention is what drives predictable revenue and strong unit economics. Embed integrated payments to unlock revenue and retention If your SaaS platform facilitates transactions, integrated payments can be a game-changer.

Payment Services 88

Payment Services DevOps as a Service SaaS Payments Payments 88

Blulogix

JANUARY 1, 2025

From offering innovative service bundles to managing intricate pricing structures, the ability to provision complex subscriptions seamlessly has become a competitive necessity. Todays subscribers demand more than just a product or servicethey want tailored bundles that align with their specific needs.

Scale 52

Scale Marketplace as a Service Subscription Payment Features 52

Subscription Flow

DECEMBER 12, 2024

These are the functions that need to be streamlined for optimum revenue growth: pricing, product launch, marketing, service innovation, customer retention etc. Customer retention is key to unlocking a stable MRR, and ARR. Product Optimization RGM places significance upon product innovation and management.

Payments 52

Payments Payment Services SaaS Payments Revenue 52

Blulogix

DECEMBER 31, 2024

Adopting usage-based models isnt just about offering more choice; its about positioning your business to thrive in a market that prizes innovation, scalability, and customer-centricity. To stay competitive, companies must adopt tools and strategies that allow them to innovate with precision and confidence.

Payment Features 52

Payment Features Scaling AI Search Subscription 52

Valuize Consulting

NOVEMBER 25, 2024

Reconciling Financial Metrics with Established CS Metrics Some may wonder how these financial metrics align with established Customer Success indicators like Gross Revenue Retention (GRR) , Net Revenue Retention (NRR) , Cost to Serve , Gross Margin , and Customer Acquisition Cost (CAC).

Payment Services 52

Payment Services SaaS Payments Customer Success Payments 52

ChurnZero

JULY 11, 2025

Quick Summary: Customer success events in 2025 are back in full force, with top picks covering AI innovation, GTM strategy, and post-sale growth. This year’s fall calendar is packed with events covering everything from post-sale growth and lifecycle alignment to AI innovation and strategic networking.

Revenue 52

Revenue Scale AI Technical Review 52

User Pilot

MARCH 9, 2025

Embrace continuous iteration Continuously improve your customer research process to drive relevant product innovation. Retention: Churn rate, customer lifetime value. Ensure data security with Userpilots compliant security standards, encryption, MFA, and secure cloud infrastructure. Revenue: Conversion rates, average revenue per user.

SaaS 83

SaaS Social Media Interviewing Software Review 83

Stax

JUNE 18, 2025

That tight alignment means faster time-to-value for your users, higher adoption rates, and stronger customer retention. Overcoming these challenges requires innovation, targeted marketing, and integrating additional features like payment solutions. Q: Why is Vertical SaaS considered a profitable business model?

Merchant Services 167

Merchant Services SaaS Payments Payment Services Payments 167

BetterCloud

FEBRUARY 3, 2025

The rapid rise of software has brought incredible flexibility and innovation, but it also creates new challenges. This includes establishing clear file governance policies , such as access controls, retention schedules, and data classification guidelines, to ensure proper handling of sensitive information.

Government 52

Government Technical Review Systems Review Software Review 52

How To Buy Saas

FEBRUARY 25, 2025

HubSpot: The Inbound Marketing Innovator HubSpot entered the scene later, founded in 2006 by Brian Halligan and Dharmesh Shah at MIT. Continuous innovation in inbound marketing features. Quick Innovation & User Community: HubSpot rolls out updates frequently (especially with new AI features as well see below).

Scale 52

Scale Underperforming Technical Team Technical Review Marketplace as a Service 52

How To Buy Saas

MAY 29, 2025

This vivid idea captures AIs potential to act as assistants and insights machines, boosting efficiency and innovation. As another source emphasizes, leaders with AI knowledge drive innovation, optimize decision-making, and maintain a competitive edge. improve customer retention, reduce costs) and explore AI use cases that support them.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

ChurnZero

NOVEMBER 18, 2024

Shifts in market dynamics led investors to favor financial stability and profitability over “growth at all costs,” putting retention at the center of most businesses. The metrics of retention (gross revenue retention or net revenue retention) are now cemented as the qualifying metrics when investors and boards ask about a company’s health.

Customer Success 52

Customer Success Scale Merchant Services Technical Review 52

ChurnZero

JULY 3, 2025

Their lessons from past wins (and failures) can fuel innovation and growth. Technology integration: Recommending and implementing CS platforms that drive customer engagement and retention. Objective perspective: External to the organization, fractional leaders offer unbiased insights, identify blind spots, and challenge the status quo.

Scale 52

Scale Leadership Customer Success Scaling 52

Blulogix

MARCH 24, 2025

By BluLogix Team AI Billing Innovations, Usage-Based Pricing, Credits, and Prepaid Models AI Billing Needs a New Approach Unlike traditional SaaS, AI products often require real-time metering and consumption-based pricing. As AI adoption scales, we can expect even more innovative approaches to monetization.

AI Search 59

AI Search Payments Innovation AI 59

Valuize Consulting

APRIL 4, 2025

Were experts at innovation and market disruption, but are we truly harnessing the full potential of our Customer Success (CS) operations? Customer Success isnt just a departmentits the engine of sustainable growth. As executives, we’re constantly searching for that elusive strategic edgethe insight that sets our organization apart.

Scaling 52

Scaling Data Healthcare Cost optimization & reporting 52

How To Buy Saas

MAY 21, 2025

Cloud ATS are ideal for most businesses due to their convenience and continuous innovation by vendors. In general, for most companies looking for agility and innovation, cloud-based ATS are the go-to in 2025, while on-premise solutions serve niche requirements. They invest in R&D (like AI tools, smarter filters, etc.)

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

Chart Mogul

DECEMBER 18, 2024

Source: SaaS Retention Report: The New Normal For SaaS. In some ways I prefer this new normal in SaaS, product innovation is king, hard work and making customers happy is rewarded, and there are just less distortions in the market. But the growth bubble popped in late 2021 when new business began to slow.

Technical Review 52

Technical Review Benchmarks Innovation Subscription 52

Teamgate

JULY 2, 2025

It’s no wonder that increasing customer retention by just 5% can lead to profit increases ranging from 25% to 95%. The customer support has been top-notch, and the regular updates demonstrate the companys commitment to innovation and continuous improvement. Learn More Abe D.

Scale 52

Scale Payments Sales Payment Solutions 52

Sales Hacker

FEBRUARY 3, 2025

Without a strong talent bench and retention strategy, youre scrambling to reallocate pipeline and onboard a replacementlosing valuable momentum.” Net Dollar Retention: How well are we retaining revenue? As the job market heats up, assuming all top talent will stay is risky.

Sales Hiring 66

Sales Hiring Scale AI Search Outsourced Development 66