SaaStr

FEBRUARY 19, 2021

50% of Hubspot’s 100,000 customers want to deploy the product themselves, while the other half buy through an agency partner or a CRM implementer because they need the help to set up the platform and deploy their campaigns. . And our early customers wanted us to do all like, ‘Can you write our blogs for us?

Social Media 272

Social Media Content Marketing Enterprise Retention 272

Totango

JANUARY 3, 2024

Totango now offers integrations with leading revenue intelligence platforms Gong and Chorus to help teams enhance operational efficiency and leverage the insights gleaned from customer interactions to drive strategic decision-making. Totango’s integration process is simple and secure.

Revenue 102

Revenue Operational efficiency. Scale Customer Success 102

User Pilot

APRIL 24, 2024

It’s when a customer decides whether to continue paying for your product or not. If you want to ensure customers renew each time, continue reading ahead. In this article, we’ll share everything you need to know for increasing customer renewals. SaaS renewals can be a breath-holding moment.

SaaS Payments 76

SaaS Payments Retention Payment Services Payment Solutions 76

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. And, that growth comes from consistently and quickly delivering customer value. Announced during our flagship event, Totango Live!

Enterprise 113

Enterprise Revenue Scale Innovation 113

User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. But what strategies work?

Customer Success 81

Customer Success Retention Software Review Customer Lifetime Value 81

ChurnZero

MAY 25, 2023

Customer renewals are the lifeblood of a subscription business. Responsibility for renewals often falls to the Customer Success (CS) team. For example, survey research shows about half (50.2%) of all CS teams surveyed are directly responsible for customer renewals. It doesn’t end there either. Degrees of confidence.

Forecasting 97

Forecasting Customer Success Outsourced Development Metrics 97

User Pilot

JANUARY 15, 2024

Your custom SaaS dashboard should provide actionable data and be as automated as possible. Key metrics to include in your dashboards include retention rates, user stickiness, monthly active users, conversion rates, customer acquisition costs, customer lifetime value, and monthly recurring revenue. Customization.

Metrics 99

Metrics SaaS Customer Lifetime Value Retention 99

User Pilot

MARCH 29, 2023

It offers customer journey visualization, retention analysis, dynamic audience segmentation , etc. You will get data governance at scale, root cause analysis, and dedicated customer support with the Enterprise plan, which starts at $2,000/month. Let’s start! and starts at $995/month.

Pricing 94

Pricing Software Review Scale Customer Support 94

User Pilot

NOVEMBER 2, 2023

In contrast, the product-led growth model leverages inherent product virality and its value to drive customer acquisitions and retention. Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. Most companies use all 3 strategies to some extent.

Strategy 99

Strategy Marketing Social Media AI Search 99

Intercom, Inc.

JULY 11, 2019

But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. It becomes harder for the folks running things to make time to be inside their customers’ minds. Speak the customer’s language. Speak the customer’s language.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Intercom, Inc.

JULY 27, 2022

Building a platform that consolidates customer communications: With Intercom, all customer communications happen through a single unified platform and source of data that’s continuously learning, serving, and supporting individual customer needs so you can make the most of every engagement to grow your business.

Enterprise 205

Enterprise Headcount Engineering Cloud 205

SaaStr

OCTOBER 17, 2023

Customer success is all about outcomes. If you’ve raised venture capital, you know net revenue retention is important. What does NRR have to do with customer success? Anyone looking to grow their customer success team, or rather, drive growth and NRR, will have some valuable takeaways. Get more new customers.

Scale 164

Scale Sales Hiring Customer Success Scaling 164

User Pilot

MAY 24, 2021

In-App Product Growth Marketing Tools – for User Onboarding, Activation, Engagement, and Retention. HubSpot Marketing Hub is an all-in-one digital marketing solution that comes with a great analytics tool. It helps you activate, engage, and retain users at any stage of the user journey, including onboarding and retention.

Growth Marketing 95

Growth Marketing Software Marketing SaaS 95

User Pilot

MARCH 27, 2024

Qualtrics broad combined menu under primary navigation elements that offers a comprehensive, all-in-one navigation hub. As you interact with a primary navigation element, secondary pages are presented in a wide drop-down menu—acting as an all-in-one hub and reducing the need for multiple clicks and page navigations.

User Experience 103

User Experience Pricing Engagement Mobile 103

Intercom, Inc.

MARCH 10, 2022

And, as society reopens, it is vital to maintain ease of movement between in-store and online channels – not just for your customers, but for your teams. Great e-commerce experiences for customers are built on speedy responses, instantaneous gratification, and convenience – this is no easy feat to provide. Sense their frustration?

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

ChurnZero

MAY 18, 2023

Work faster with Customer Success AI (CS AI ) CS AI is the first generative artificial intelligence built into a Customer Success platform, and the first designed for the CS industry. Learn how HackerRank eliminated one-to-one customer training with Northpass and ChurnZero.

AI Search 52

AI Search Artificial Intelligence Forecasting AI 52

Intercom, Inc.

NOVEMBER 9, 2022

As companies become more established, they naturally start allocating their resources based on the needs of their most profitable customers, on building reliable features that can quickly return their investments and increase profits. Liam Geraghty: So, you’ve been talking to some of Intercom’s customers who have innovation units.

Innovation 226

Innovation Scale Startup Government 226

User Pilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. That said, let’s go over 13 tools that are perfectly capable of creating customer self-service portals and can potentially fit your needs.

AI Search 98

AI Search AI Scale Pricing 98

User Pilot

JANUARY 8, 2024

Looking for customer onboarding practices to implement for your product? Features to look out for in the right customer onboarding tool. TL;DR Customer onboarding is the process of guiding new users to understand, adopt, and make the most of your product. Why is customer onboarding important? Lower the time to value.

Onboarding 95

Onboarding SaaS ChatGPT Retention 95

Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. The future of support is here.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. CRMs: Salesforce and HubSpot. Data File Sharing: Dropbox.

Payment Solutions 110

Payment Solutions Payments Customer Success Payment Methods 110

User Pilot

APRIL 26, 2024

You’re looking to track your customer data and build your sales and marketing efforts around it. Do that by choosing the right customer tracking software for your business. To help you out, we’ve come up with a list of the 13 best customer-tracking software solutions in the industry. Let’s dig in! Get a demo.

Software Review 79

Software Review Software Scale Systems Review 79

ChurnZero

DECEMBER 27, 2022

Throughout the year, the ChurnZero team has shared content that explores so many different aspects of Customer Success, from career growth strategies and team management frameworks to retention tactics and industry benchmarks. Top ten Customer Success resources of 2022. 1/ How to transition customers to a new CSM.

Leadership 90

Leadership Benchmarks Headcount Machine Learning 90

Subscription Flow

FEBRUARY 14, 2024

The reason why in today’s day and age a CRM software can be of assistance to a B2B company is by managing all the needs of its customers (the way Salesforce membership management does). Salesforce can assist you in attracting new members, growing your revenue, and improving member retention, satisfaction, and loyalty.

Payment Features 52

Payment Features Payment Solutions Payments SaaS Payments 52

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. CRMs: Salesforce and HubSpot. Data File Sharing: Dropbox.

Payment Solutions 87

Payment Solutions Payments Customer Success Payment Methods 87

Intercom, Inc.

MAY 5, 2020

Helping businesses connect with their customers is what we’ve been doing since the very beginning of Intercom, but we also believe that weaving better interconnections between businesses helps everyone succeed. Customization, for better or for worse, is a crucial attribute for platforms.”. Reading list: Advice for customer retention.

Marketplace as a Service 171

Marketplace as a Service Transportation Machine Learning Artificial Intelligence 171

User Pilot

APRIL 28, 2023

A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. It saves time and resources and improves customer satisfaction by providing self-service support to customers. Product documentation helps your customers understand how your product works.

SaaS 80

SaaS Education Customer Support Onboarding 80

ChurnZero

DECEMBER 17, 2021

Customer acquisition and customer retention are cornerstones of building and maintaining revenue, but customer expansion — and a robust customer expansion strategy — can also be pillars of success. What is a Customer Expansion Strategy ? What is a Customer Expansion Strategy ?

Strategy 98

Strategy Management Churn Education 98

User Pilot

AUGUST 23, 2023

Without good customer experience design, you may as well give up before you even start. No customer wants to experience a clumpy product or service that feels like it’s being held together with chewing gum. CX design focuses on all interactions on the whole customer journey. What is customer experience design?

Strategy 84

Strategy Software Review User Experience Technical Review 84

ProfitWell

MAY 21, 2020

Which is why I love the episode of The Growth Hub podcast starring Sonja herself. When it comes to retention, companies who are deploying content are seeing 5% to 10% better retention, especially when they deploy content that is more customer success focused. HubSpot's CMS Hub. Click here to enlarge graph.

B2B 52

B2B Content Marketing Subscription Payment Features 52

Sales Hacker

OCTOBER 19, 2022

Then, I’ll help you take it to the next level with QuotaPath’s newest free resource — our Compensation Hub. Check out my article, How to Build Sales Compensation Plans that Increase Retention and Productivity. Bonus: Meet the Compensation Hub. Related: New to sales compensation planning? Top 10 sales compensation challenges.

Compensation 94

Compensation Sales Recruiting Sales Finance 94

ChurnZero

FEBRUARY 22, 2024

Customer success and marketing share common goals, especially if your company is one of the 61 percent of SaaS organizations with a dedicated customer marketing function to drive expansion, retention and advocacy. As ChurnZero’s first customer marketing manager, I should know. Let me paint the picture.

Marketing 52

Marketing Scale Engagement Customer Success 52

Intercom, Inc.

OCTOBER 13, 2022

Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive. The last year hasn’t been easy.

Banking 118

Banking Scale Machine Learning Artificial Intelligence 118

Baremetrics

APRIL 6, 2021

It generates real-time subscription metrics from a custom dashboard for greater precision and performance. Baremetrics boasts far more complex data comparisons than ProfitWell, letting you compare subscription dates, plans, and customer segments from an all-in-one data dashboard. Drive subscriber intelligence through Baremetrics.

SaaS Payments 93

SaaS Payments Payment Services Payments Payment Solutions 93

Kellblog

JANUARY 30, 2021

You can “step down,” into a burgeoning scene in a place like Miami, where Founder’s Fund partner Keith Rabois , joined by mayor Francis Suarez , is leading a crusade to turn Miami into the next hot tech hub. Yes, secondary hubs will emerge, particularly around great universities. Yes, it will disperse. Remember, this is spitballing.

Technical Review 143

Technical Review Payment Services Payments AI Search 143

Andreessen Horowitz

SEPTEMBER 13, 2023

On mobile in particular, CharacterAI is one of the strongest early players—with DAUs rivaling ChatGPT, and significantly better retention, according to Sensor Tower data. Model hubs. No other product has seen quite the same ramp, though companion platform CharacterAI has emerged as a solid #2, with ~21% of the scale of ChatGPT.

Generative AI 145

Generative AI AI ChatGPT Artificial Intelligence 145

Intercom, Inc.

APRIL 27, 2021

Whether you’re new in your role or a stalwart of customer support, it can sometimes feel like you’re on a treadmill of simple, repetitive tasks and queries. So how can you turn the tide and get back to providing meaningful support for your customers? Customer expectations are at an all-time high.

Scaling 118

Scaling Education Retention Churn 118