SaaStr

JANUARY 30, 2024

But there’s a trend I want to highlight now that we’ll see all across 2024. They did layoffs and froze headcount. So we try to be positive on SaaStr — that’s what helps the most. Showing folks the way, often through tougher times. It’s the “NRR Zombie”. What’s that? They cut marketing spend to $0. They raised prices.

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Headcount Finance Startup Trends 225

ChurnZero

JANUARY 10, 2023

Whether you’re an experienced Customer Success professional looking for a new role, or you’re a newcomer hunting for your first Customer Success position, these are the hiring trends to anticipate and leverage in 2023. With limited headcount, companies are focused on filling their most critical roles. Last year, 63.3%

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Trends Customer Success Headcount Scale 52

SaaStr

MARCH 20, 2024

Do you have to double your headcount to make it from $10M to $20M or even $2M to $5M? For headcount specifically, make sure that the constraint to growing faster is that you don’t have enough salespeople to work the demand that exists for your business. When those outcomes are achieved, the hire gets their headcount.

Sales Hiring 259

Sales Hiring Sales Recruiting Scale Headcount 259

OPEXEngine

OCTOBER 7, 2020

We filtered on the Bessemer Nasdaq SaaS Index for companies with revenues between $100M and $300M and revenue growth rates over 25%, to give us a cohort of public companies small enough to see resource allocations and trends more easily than with very large companies. The average EBITDA margin has improved in a trend that may continue in Q3.

Trends 96

Trends Technical Review Headcount SaaS 96

Clouded Judgement

DECEMBER 8, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. Overall, I’d describe the tagline of Q3 software performance as “stabilizing trends with some green-shoots starting to show up.” Follow along to stay up to date!

Cloud 161

Cloud Software Review Headcount Trends 161

ChurnZero

JANUARY 4, 2024

On the other hand, economic headwinds continue to constrain CS budgets and headcounts. Stay ahead of 2024’s customer success trends, challenges and opportunities. Featured photo by Denny Müller The post The top 2024 customer success trends predicted by industry experts appeared first on ChurnZero.

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Customer Success Trends Sales Hiring Artificial Intelligence 52

Clouded Judgement

APRIL 6, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. That’s a big difference, especially when you layer in the growth in headcount from 2021 to 2022. Essentially companies grew headcount significantly to add less ARR. Follow along to stay up to date!

Cloud 130

Cloud Headcount Subscription Payment Features 130

ChurnZero

JANUARY 11, 2024

Most company budgets that earmark dollars for customer success intend for it to go towards headcount. ChurnZero refers to that portion of the budget as the “non-headcount budget.” 2023 non-headcount customer success budgets as a percentage of revenue: Most non-headcount customer success budgets range from 0.08% of revenue to 0.2%

Headcount 52

Headcount SaaS Leadership Benchmarks 52

CustomerSuccessBox

JUNE 28, 2021

So keeping in mind the top trends, here is a strategy for you to plan your next Customer Success Budget. Before planning the budget, it’s important we identify the top trends in Customer Success. Top Customer Success trends. Read More: Top Customer success trends. Customer Success Budgeting for 2021.

Customer Success 52

Customer Success Trends Technical Review Headcount 52

Tom Tunguz

JUNE 5, 2022

The survey results review the trends in the public market, in founders’ minds, and the private market. About 20% of those polled will conduct a layoff, and on average will reduce headcount by 20%. Over the past week, I’ve analyzed the nearly 500 responses from founders who responded to the 2022 Market Conditions Survey.

Startup 215

Startup Scale Headcount Compensation 215

Tom Tunguz

FEBRUARY 13, 2023

I’m watching public company earnings to identify early trends in the software market to inform startups’ plans for 2023. As Google also reported, usage-based pricing models may weather downturns betterbecause the products they meter grow irrespective of headcount growth, a positive sign for infrastructure.

Cloud 231

Cloud Azure Headcount Software Review 231

Intercom, Inc.

JUNE 1, 2021

Over the past year, many support teams have struggled with budget cuts, reduced headcount, and less bandwidth – while the volume and complexity of customer queries has only risen. So how can you manage a larger volume of queries without needing to add headcount? Challenge #1: Limited team bandwidth, resources, and budget.

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Underperforming Technical Team Technical Review Scale Headcount 232

Intercom, Inc.

NOVEMBER 11, 2020

Discover five trends transforming the support industry along with tips on how to capitalize on them. Discover five trends transforming customer support. In the report, we explore the key five trends that are shaping and redefining customer support today (and are set to accelerate in 2021).

Headcount 145

Headcount B2C Customer Support Trends 145

Intercom, Inc.

SEPTEMBER 8, 2021

By using technology to detect signals in their product and monitor trends in inbound conversations from customers, workforce management platform Tanda is leveraging proactive support to stay ahead of the curve and offer help to customers before they reach out to the support team. Here’s how they’re doing it.

Scale 237

Scale Headcount Mobile Communication 237

SaaSX

FEBRUARY 5, 2020

This INCLUDES headcount-related expenses. If you are utilizing Gusto or a similar payroll tool, your headcount expenses are likely coming into your P&L as one (or maybe two) line item(s). these figures are going to be WRONG because you haven’t properly accounted for your headcount costs in Sales & Marketing.

Finance 118

Finance Sales Hiring Headcount Scale 118

SaaStr

JANUARY 12, 2024

SaaStr CEO Jason Lemkin also wrote how Customer Success has now morphed into part of the sales team and that the 2024 trends in CS include everyone wanting to eliminate humans from support to replace that headcount with AI and bots. The world has changed. We still want to drive retention and growth and make money.

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Sales Hiring Customer Success Scale AI 250

Clouded Judgement

MARCH 22, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Headcount planning, budgeting, fundraising, etc can often be largely based on a top line plan. Follow along to stay up to date! However, it’s also one of the most loosely used metrics, and is frequently misused. Do you have ARR or ERR?

AI 183

AI Revenue Cloud Technical Advisors 183

ChurnZero

MARCH 14, 2024

This step is crucial for informed decision-making throughout the book shift process.You’ll want to review customer lists, segments, renewal dates and lifecycle stages, CSM performance trends, andyour existing customer-CSM relationships.

Customer Success 52

Customer Success Headcount Forecasting Communication 52

ChurnZero

JUNE 9, 2023

Good sales teams typically get the budget, headcount and tools they desire because the function is tied to revenue. As a result, CS teams often have to work harder to make the case for headcount, technology and even product requests on behalf of customers. How can CS leaders address this challenge?

Finance 98

Finance Metrics Customer Success Headcount 98

Buffer Resources

APRIL 22, 2024

A layer deeper, we see how the events accelerated new trends that shape our world today, like the rise of solopreneurship. Unlike traditional startup founders who seek to grow headcount and scale a product, solopreneurs often are the product. A solopreneur is any business driven exclusively by one person.

Social Media 97

Social Media Scale Growth Hacking Headcount 97

Clouded Judgement

MARCH 31, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. If we believe that AI will ultimately allow us to do “more with less,” we may see headcount growth slow for traditional roles. Follow along to stay up to date! How Will AI Effect Software Business Models? What do I mean by this?

Cloud 130

Cloud Sales Hiring AI Headcount 130

ChurnZero

JANUARY 25, 2024

Let’s explore the essential trends, specializations, and factors driving the evolution of CS skills in 2024, and consider how you can upskill yourself and your team to stay at the cutting edge. We don’t see that changing in 2024, even as headcount starts to normalize. What wider trends are shaping customer success hiring in 2024?

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

SaaStr

OCTOBER 11, 2023

For about four quarters, monday kept headcount flat and went from negative to epic cash flow. Now, they’re trending towards more demand and have the confidence to accelerate hiring. Their investors told them they needed a sales team, but they were patient. Hiring one was definitely a game-changer. Are Sales Teams Too Lean?

Scale 164

Scale Sales Hiring Scaling Banking 164

SaaStr

JUNE 7, 2021

If you take this ability to not follow the herd and the experience, you can spot trends. When you think about it, when a trend is early, everybody thinks you’re wrong. Peter : Long term, you go back the last 1,000 years, that has been the trend. I was an intern at IBM mainframe software when I was 20 years old.

Sales Hiring 333

Sales Hiring Underperforming Technical Team SaaS Headcount 333

OPEXEngine

NOVEMBER 23, 2020

This INCLUDES headcount-related expenses. If you are utilizing Gusto or a similar payroll tool, your headcount expenses are likely coming into your P&L as one (or maybe two) line item(s). these figures are going to be WRONG because you haven’t properly accounted for your headcount costs in Sales & Marketing.

Finance 52

Finance Sales Hiring Headcount Scale 52

Point Nine Land

NOVEMBER 11, 2022

The “Burn Multiple” line in your spreadsheet looks reasonable, your CAC payback time is acceptable and projected to decrease throughout the year, and your “Rule of 40” number is trending in the right direction. If you hit your targets, everyone around the table will be happy.

Sales Hiring 59

Sales Hiring Headcount Startup Churn 59

Neil Patel

DECEMBER 13, 2022

The main reason why revolved around these 3 main points: Save money by automating content creation Reduce the amount of time spent on creating content Ability to reduce headcount in the content department. Very few companies planned on reducing headcount related to email marketing efforts. With traditional ads, there was a big trend.

Marketing 144

Marketing AI Search Software Review Social Media 144

Totango

MAY 26, 2021

A ratio of one customer success manager (CSM) to 50 customers just doesn’t work for companies with hundreds or thousands of customers – and requesting more headcount is simply impractical. Incorporate a Mixture of Both Digital and Human Touch. Sign up for Totango for free today at Totango.com/sign-up.

Scaling 95

Scaling Business Headcount Customer Success 95

Sales Hacker

MAY 21, 2020

This includes their own technology, reporting, and headcount as well as what Marketing needs from Sales in terms of feedback and accountability. This includes their own technology, reporting, and headcount as well as what Sales needs from Marketing in terms of feedback and accountability.

Scale 132

Scale Underperforming Technical Team Headcount Technology 132

OPEXEngine

MARCH 9, 2022

For over a decade, we have been benchmarking R&D expenses and headcounts. In my conversation with Andrew, we talked about the issues that companies have in understanding how their investment in R&D is being applied, current trends, and some ways that Finance and Engineering management can do a better job communicating.

Software Review 59

Software Review Development Team Review Technical Review Outsourced Development 59

Sales Hacker

SEPTEMBER 2, 2023

A couple of big challenges & trends. You can easily spot that this is not just a trend but a core pillar of any modern software/hardware infrastructure. Our RevTech stacks used to be much simpler… today we have an overwhelming amount of tooling and it can be hard to keep up. 1) Data/insights often lack. 4) AI for modeling.

AI 78

AI Revenue Scale ChatGPT 78

Intercom, Inc.

FEBRUARY 9, 2021

While the pandemic has demanded certain adaptations, in many cases, it’s simply accelerating trends that customer support leaders were experiencing anyway. Increasing your chat support offering doesn’t have to mean increasing headcount, however; it’s also about finding smart ways to make your chat tool work harder (and smarter) for your team.

Technical Review 222

Technical Review Systems Review Customer Support Headcount 222

ChurnZero

DECEMBER 28, 2021

It’s the end of the year which means it’s once again time for roundups of the most popular trends from the past 365 days. All thanks to various trends from the late-’90s to mid-2000s coming back into style. Now, that’s a trend I’m willing to get behind. How do I structure a budget for headcount?”. Hint: Watch out for NRR.

Sales Hiring 52

Sales Hiring Headcount Customer Success Outsourced Development 52

Chart Mogul

SEPTEMBER 24, 2021

If that’s the case, why do leading PLG companies like Slack and Atlassian, have sales orgs that comprise half their headcount? In this new age of sophisticated buyers, who already know the product (and the competition), it might be tempting to shrug off a sales organization in favor of a self-serve model. We also need some salespeople.”

Sales 52

Sales Headcount Onboarding Trends 52

ChurnZero

JANUARY 7, 2020

It has allowed the team to scale to 500+ accounts without the need for additional headcount. . Aggregated customer reporting allows for ease in tracking behavioral trends, flagging at-risk accounts and guiding customers towards success. T h e team has b etter oversight into user activities and trends. .

Scale 52

Scale Headcount Consulting Customer Success 52

Sales Hacker

MARCH 1, 2024

A similar trend exists in the B2B world, with audiences subscribing to a brand’s podcast or newsletter. Their revenue, demand, and headcount planning helps GTM teams drive exceptional growth in any market condition. Here are a few benefit sticking points: Owned media can be measured by subscriptions.

VP of Engineering 71

VP of Engineering Scale SaaS AI Search 71

SmartKarrot

DECEMBER 18, 2020

Hence, it is must to update yourself with the new customer service trends that are prevalent in the SaaS industry. So, to stay ahead of the curve, it is worth having a look at the latest trends in customer service that are going to hit the road in the year 2021. So, let’s look at those trends here. #1 8 Enabling self-service.

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Marketplace as a Service Trends Customer Lifetime Value Headcount 10