Intercom, Inc.
JUNE 1, 2021
Most support teams have seen an influx of support queries since COVID-19 hit – and those issues are more complex than ever. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges. Challenge #1: Limited team bandwidth, resources, and budget.
SaaStr
JUNE 7, 2021
If you don’t have tickets, lock in Early Bird pricing today and bring your team! If you take this ability to not follow the herd and the experience, you can spot trends. When you think about it, when a trend is early, everybody thinks you’re wrong. I was a software developer, a product person. Get tickets here.
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OPEXEngine
MARCH 9, 2022
How can Finance and Engineering management work together to diagnose weak areas, and shift R&D resources to produce better outcomes for the company? For over a decade, we have been benchmarking R&D expenses and headcounts. Work with engineering teams to understand how and where they’re getting faster or slowing down.
Sales Hacker
SEPTEMBER 2, 2023
Pipeline analytics: Offers sales managers a view of their teams’ pipelines that goes beyond what’s available in their native SFA applications. I am super unimpressed with the current Go-to-market tech stack options…If I found the right team to start a company to take out all of them I would. A couple of big challenges & trends.
Sales Hacker
MAY 21, 2020
There isn’t a continual feedback loop between teams. They may or may not have developed a follow-up schedule but are not continually testing. A Sales & Marketing SLA (service-level agreement) is a formal agreement that defines clear, agreed-upon expectations that align both teams under a unified goal. Decrease Speed-to-Lead.
Sales Hacker
MAY 19, 2021
This helps us with our prospecting strategies but it also helps our reps develop their skill set and become stronger in their role. When a customer says that now is bad timing, I know that my rep didn’t understand the customer’s pain enough to drive value and offer a solution to their current problems. This is actually gold for us.
Intercom, Inc.
JULY 11, 2019
But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. Short on time?
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