ChurnZero

MARCH 22, 2023

As a CS leader, these tools help keep your team lean, standardize your operations, and give your C-suite visibility into decisions about headcount and tooling. At that point, you’ll probably have customers who are on legacy programs that may not be part of your go-forward strategy, and customers who are a good fit.

Customer Success 97

Customer Success Headcount Finance Leadership 97

ChurnZero

DECEMBER 2, 2022

If (nearly) missed targets are becoming the norm, it might be time for you to dust off and revamp your customer segmentation strategy. Alli: Customer employee headcount aligned well for us with contract value and customer revenue. Does your Customer Success team have the right structure, workload, and engagement model to hit its goals?

Headcount 98

Headcount Underperforming Technical Team Scale Outsourced Development 98

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Strategy - annually changes. Operational efficiency. The Horizons Framework is an effective way to categorise projects, which in turn helps with assigning budget, headcount and timelines. They have breadth and depth - essential for disciplines like marketing where the tactics and strategies are constantly evolving.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

ChurnZero

JANUARY 13, 2023

First, digital CS will become a way of life due to flat or reduced headcount. Company-wide operational efficiency initiatives will force CS leaders to take a hard look at their teams, tools, and customer journeys. Do they have top performers in place who are operating efficiently and driving value?

Trends 98

Trends Customer Success Sales Hiring Artificial Intelligence 98

User Pilot

FEBRUARY 24, 2025

Candidates short profile Spencer has over 7 years of experience driving product vision , strategy, and execution in AI-powered and enterprise SaaS platforms. He excels in creating unified product ecosystems and improving operational efficiency through data-driven insights. How can Lerzan benefit your company?

Technical Advisors 52

Technical Advisors Data Management Scale 52

Sales Hacker

JANUARY 29, 2018

Traditional Sales Organizations – Growth of headcount in sales was structured around revenue per individual contributor (IC). Once a POD operates efficiently, do not add AEs to it. Randomly responding to inbound does not allow you to address your sales strategy – @IndoJacco Click To Tweet.

Sales Recruiting 89

Sales Recruiting Scale Sales Hiring Sales 89

ChurnZero

MARCH 22, 2023

As a CS leader, these tools help keep your team lean, standardize your operations, and give your C-suite visibility into decisions about headcount and tooling. At that point, you’ll probably have customers who are on legacy programs that may not be part of your go-forward strategy, and customers who are a good fit.

Customer Success 59

Customer Success Headcount Finance Leadership 59

OPEXEngine

OCTOBER 4, 2022

Do you need to make tough decisions about team headcount? If you’re choosing to sunset a legacy product rather than spend the effort supporting it, can you reallocate headcount to other priorities instead of hiring new staff? These decisions and preventative actions have repercussions that engineering leaders and their teams must face.

Engineering 52

Engineering Sales Hiring Technical Review Headcount 52

BetterCloud

JUNE 22, 2023

According to early 2023 CFO magazine research , 84% said they expect to be more involved in developing technology strategy than they were in 2022. It exponentially grows organizational efficiency the more you automate, and the better your orchestrated workflows become. Now, those days are gone.

Business 52

Business Operational efficiency. Finance Technical Review 52

OPEXEngine

DECEMBER 17, 2019

Benchmarking also provides useful data on spending levels across the major expense categories, i.e., COR, R&D, S&M, and G&A, and well as specific data on headcount for each team within these categories. Evaluate Business Performance: Your Go-to-Market Strategy.

Benchmarks 40

Benchmarks Metrics Headcount SaaS 40

Point Nine Land

APRIL 21, 2021

As long as you have only 1 product, more than 20% month-of-month growth, and a very active feedback loop from existing users/customers, the tactical strategy might remain the good one for a while. Start by figuring out the strategies that will bring you effective, efficient and long term growth. An organizational task.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

Intercom, Inc.

AUGUST 16, 2022

Support teams are facing a critical juncture: business costs and customer expectations continue to grow while resources like headcount and budget are decreasing. Now is the time for support leaders to level up previous support strategies and adopt new tactics. In turn, you’ll increase efficiency without increasing your headcount.

Headcount 118

Headcount Scale Sales Hiring Customer Lifetime Value 118

SaaStr

MARCH 4, 2025

Operational Efficiency – The New Focus for 2025 In today’s market, investors care deeply about how efficiently you deliver customer success. But here’s the good news: you don’t need to be perfect on all these dimensions.

Customer Success 292

Customer Success Metrics Headcount SMB 292

SaaStr

APRIL 1, 2025

This created almost opposite playbooks for their SMB vs. enterprise motions, complicating their enablement strategy. DataBricks: Pricing Power Trumps Efficiency CRO Ron Gabrisko’s surprising revelation during his time taking DataBricks from $1B to $3B was that focusing on pricing power created more leverage than operational efficiency.

Scale 194

Scale Sales Hiring Underperforming Technical Team Headcount 194