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How to Get 10x Your Operational Efficiency with IT Automation

BetterCloud

This post is an excerpt from our guide: “ 10x Your IT Operational Efficiency: A CIO’s Guide to IT Automation.”. While spending may be projected to increase, no one is immune from the ongoing mandate of operational efficiency. Lately, it seems like the only constant for IT is change. Download the Guide.

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In-context or out of touch: The future of online customer service

Intercom, Inc.

Support teams are facing a critical juncture: business costs and customer expectations continue to grow while resources like headcount and budget are decreasing. In turn, you’ll increase efficiency without increasing your headcount. The devil’s in the data: Data is the fuel for efficiency.

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Building Resilience Through Efficient Scaling In 2023 with ICONIQ Growth General Partner, Doug Pepper, and General Partner and Head of Analytics, Christine Edmonds (Video)

SaaStr

Many of them said headcount management and spend were common levers they pulled, given the immediate and significant impact they have on spend. What are companies doing today to scale efficiently? However, there is a significant pivot to efficient growth with a projected improvement in margins.

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Tactics to stay ahead of the curve and boost efficiency with proactive support

Intercom, Inc.

Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. Here’s how they’re doing it.

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Found in translation: How multilingual support helps you scale customer experiences

Intercom, Inc.

How do you ensure a great customer experience globally without adding a ton of headcount? But for those willing to invest in a comprehensive multilingual support strategy, the payoff is huge: improvements in customer satisfaction and operational efficiency. So where should you begin?

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Making the Business Case to the CFO: 5 Questions You Should Answer

BetterCloud

And if you’re not quickly adding headcount, surfacing new operational efficiencies by automating day-to-day SaaS-related help desk operations and user lifecycle management can help keep costs in line, and profit margins stable. To manage, you must hire more expensive, hard-to-find, and harder-to-keep IT talent.

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Engineering Planning During Uncertain Economic Times

OPEXEngine

Do you need to make tough decisions about team headcount? If you’re choosing to sunset a legacy product rather than spend the effort supporting it, can you reallocate headcount to other priorities instead of hiring new staff? These decisions and preventative actions have repercussions that engineering leaders and their teams must face.