SaaStr

MARCH 27, 2024

OK, so you have a feature-poor, insecure, buggy product but it does one interesting, important thing 10x better than all the legacy providers (which could also be paper or Excel) and can be tried without putting a job at risk. You call call / email them (this is how I landed my first F500 customer in my first start-up).

Startup 201

Startup SaaS Enterprise Business 201

SaaStr

AUGUST 24, 2021

You probably aren’t really better than the competition in many places, but you may be in 1 or 2 niches or key features. Make every email truly sell the product — for real. Too many startups waste their list and email campaigns. Is the copy of your emails to prospects so good, they’d want to buy just based on the email?

Scale 337

Scale Startup Marketing SaaS 337

User Pilot

FEBRUARY 25, 2024

Five categories of potential customer reactions to new features. It helps prioritize feature development when working with tight deadlines and limited resources. It boosts customer satisfaction by prioritizing features that align with customer needs. Kano model covers five feature categories: Basic features customers expect.

Scale 102

Scale Data Analysis Development AI 102

User Pilot

APRIL 22, 2024

Sending email sequences post-sign-up to guide customers through the product. Introducing secondary features to exceed expectations and customer satisfaction. Using targeted in-app messages to guide users through key features effectively. Collecting feature requests to align product development with user needs.

Customer Success 83

Customer Success Retention Software Review Customer Lifetime Value 83

User Pilot

FEBRUARY 20, 2024

Targeted email marketing is the secret ingredient that every SaaS needs in order to make email an effective channel But how can you implement it in a way that improves product engagement and drives business growth?

Marketing 95

Marketing Customer Lifetime Value Technical Review Software Review 95

Tom Tunguz

SEPTEMBER 25, 2023

What about an artisanal email? LLM’s powerful content generation abilities will soon automate many emails we send. Sales teams have started using software that identifies leads, researches them, identifies commonalities (a shared university affiliation or a passion for a sports team), drafts the email, & sends it.

Artificial Intelligence 154

Artificial Intelligence Scale Headcount Scaling 154

Intercom, Inc.

JULY 6, 2022

In addition to the exciting new products and features mentioned above, we’ve also launched some additional updates we’re excited to share with you. Designed for the people who use it most, the new Inbox is packed with new features that streamline workflow and collaboration to increase team productivity, efficiency, and satisfaction.

Engagement 210

Engagement Scaling Retention Data 210

User Pilot

APRIL 24, 2024

Always follow up via email and send a demo summary, along with other useful resources. For example, they can create feature presentations relevant to the customers' product use cases. Instead, your next step should be to send a demo summary, along with a follow-up email. Set up welcome surveys in Userpilot.

SaaS 75

SaaS Software Review Engagement Data 75

User Pilot

MARCH 29, 2024

Features with usability issues. Use email nurture campaigns to prevent sales funnel leakage. Upon reviewing your feature pages, many website visitors will realize the product doesn’t align with their expectations. Without proper in-app guidance , they might miss key features, become frustrated, and abandon the product.

Scale 103

Scale Sales Funnel Onboarding Retention 103

User Pilot

MARCH 24, 2024

New feature release user flow. If you want to dig deeper, you can also observe heatmaps , feature reports , and other analytics tools to identify popular actions and the UI elements users love interacting with. In this simple flow, the user initiates password recovery by inputting their registered email. Referral user flow.

Payment Solutions 103

Payment Solutions Payments Software Review SaaS Payments 103

Buffer Resources

APRIL 11, 2024

Which emails, social posts, or web pages are people viewing and interacting with?   Email marketing platform reports (varies): How many people are opening and clicking your emails, and which emails are most popular. Technology can help personalize emails. What’s your most popular newsletter or blog?

Technical Review 107

Technical Review Startup Social Media Marketing 107

Subscription Flow

APRIL 18, 2024

Sustainability, and the significantly reduced volatility of revenue that it offers, is actually one of the key distinguishing features why so many SaaS businesses are now increasingly choosing the subscription-based revenue model instead of preferring one-time transactions.

Engagement 94

Engagement Customer Lifetime Value Revenue Subscription 94

User Pilot

FEBRUARY 15, 2024

What Salesforce email integrations do you need to effectively engage users and streamline your processes for better efficiency? A Salesforce email integration connects email platforms like Gmail or Outlook with Salesforce, enabling seamless data exchange and email management within Salesforce. Let’s dive in!

Cloud 98

Cloud Engagement AWS Data 98

Andreessen Horowitz

MARCH 22, 2024

Should I eat the cost of my genAI features, or pass it along to customers? Beta and early usage For beta and early usage , you want to understand which customers are using your product, how often, how much it costs you to serve them, and how much they’re willing to pay for a genAI feature. If so, how are they impacting your COGS?

Generative AI 125

Generative AI AI B2B Pricing 125

User Pilot

FEBRUARY 14, 2024

One way to leverage the integration is by sending targeted Salesforce email campaigns based on user interaction data tracked in Userpilot. You can also leverage the Salesforce data to segment users more accurately and analyze their behavior using Userpilots analytics features.

AI 98

AI Engagement User Experience SaaS 98

User Pilot

JANUARY 8, 2024

The idea is to share resources free in exchange for lead data (mostly name, email, and basic company info). Spring to action once you’ve started gathering lead data—nurture leads with targeted follow-up emails, providing additional value and guiding them through the conversion funnel. Bynder product tour.

Acquisition 105

Acquisition Strategy Social Media Underperforming Technical Team 105

FastSpring

NOVEMBER 2, 2023

We are excited to share the release of three new groundbreaking features designed to turbocharge your subscription revenue! We don’t just prevent users from signing up for multiple trials with the same email — we also encourage them to convert to a paid plan, maximizing the value they get from your products. Sign up for a demo here.

Subscription 139

Subscription Payment Features Payment Methods Payment Solutions 139

User Pilot

APRIL 21, 2024

increase new feature retention).boarding). increase new feature retention) Pain points (e.g. Others include PPC adverts, social media, or email marketing. Each of them highlights the benefits of the product and features a simple CTA: ‘Book the demo.’ To register, you need to provide your email address only.

SaaS Payments 92

SaaS Payments Payment Services Payment Methods Payment Solutions 92

User Pilot

OCTOBER 5, 2023

Growth marketing automation isn’t the same as email marketing automation. The former is a broader concept that encompasses email marketing but also includes the automation of other tasks. Growth marketing automation is a broader concept that encompasses email marketing but also includes the automation of other tasks.

Scale 104

Scale Marketing Growth Marketing Payment Features 104

Buffer Resources

MARCH 18, 2024

Source: @angashion_official Instagram knows the importance of customer care, so it has rolled out business-friendly features that help solve customer queries faster and more easily. But you should also be ready for customers who contact you via other channels like phone, chat, or email. 

Social Media 103

Social Media Outsourcing Services Business Branding 103

User Pilot

JULY 30, 2023

Klaviyo’s automation capabilities and email templates streamline email marketing campaigns for deeper customer relationships. It also helps you trigger marketing automation flows, such as sending email campaigns, push notifications, etc. HubSpot simplifies marketing campaigns with automation and effective lead nurturing.

Scale 96

Scale Marketing Onboarding User Experience 96

User Pilot

APRIL 16, 2024

Use analytics to monitor feature usage, spot behavior patterns , and identify what contributes to customer success. This process can involve: Tracking user behavior through feature tagging and custom events. It could range from increasing feature adoption to building customer loyalty. Sending in-app surveys for user feedback.

Strategy 98

Strategy Customer Lifetime Value Onboarding User Experience 98

User Pilot

JULY 31, 2023

Pendo offers in-app messaging and onboarding features for mobile apps. Zendesk stands out as a top customer service platform for enterprise companies, providing omnichannel communication and customizable automation features. Each comes with an overview of its features plus pricing.

Social Media 92

Social Media SaaS Marketplace as a Service Communication 92

User Pilot

NOVEMBER 21, 2023

We’ll also examine Hubspot’s integration feature and the different tools that extend Hubspot’s product analytics functions. Hubspot’s powerful integration feature enables you to extend the power of this feature by throwing more powerful product analytics software into the mix. How do they perform?

Management 100

Management Software Social Media Trends 100

User Pilot

MARCH 4, 2024

These patterns encompass a range of activities, including how users navigate, how they search for information, the features they use most frequently, and their responses to various design elements or content types. HubSpot’s email builder gives users creative freedom to build emails by dragging and dropping elements however they prefer.

Data Analysis 99

Data Analysis Data Construction Interviewing 99

User Pilot

APRIL 21, 2024

We’ll go over 6 examples of customer onboarding dashboards that you can get with Userpilot, and they include: Set up feature tags and in-app events dashboard to track customer behavior , including feature usage , event occurrence, and user activity. Event occurrence. Number of times your users have triggered an event (e.g.

Onboarding 100

Onboarding SaaS Metrics Trends 100

User Pilot

MARCH 10, 2024

Feature and event reports help you dive deep into the performance of individual features and custom events. User behavior refers to the way users interact with your app and its features. Take HubSpot’s drag-and-drop email builder, for example, which lets you design emails in any order to reduce friction.

User Experience 99

User Experience Payment Features Trends Engagement 99

User Pilot

AUGUST 2, 2023

With the amount of data companies have available, there is no excuse not to use data-driven email marketing. Whereas data-driven email marketing uses valuable customer data to send the right email at the right time to assist with your product’s growth. You can use customer data to ensure emails get seen by your customer.

Data 94

Data Strategy Marketing Software Review 94

User Pilot

AUGUST 24, 2023

You can send your cancellation survey in-app or through emails. However, note that in-app surveys provide more immediate and contextual feedback than those sent via email. Were there any product features that you expected but were not available? Send win-back emails to churned users and try to bring them back.

Churn 98

Churn Interviewing Subscription Payment Features 98

Unbounce

MARCH 10, 2022

When you start using it, you can have your clients connect their ad accounts in a few clicks so you can reduce the number of back-and-forth emails usually involved in the onboarding steps. Features: Manage all client ad accounts from one dashboard Client onboarding portal to gather account permissions Automated white label reporting.

Scale 131

Scale Software Pricing Outsourced Development 131

Neil Patel

JULY 12, 2021

No, I’m not just talking about emails. Luckily for you, I’ve compiled a list of the best marketing automation tools with countless features and automated workflows that will make marketing less of a headache. to Automate Timely Emails. Pricing starts at $150 per month for unlimited emails, SMS, tracking, and technical support.

Payment Methods 145

Payment Methods Scale Payments Marketing 145

Nimble - Sales

JANUARY 30, 2024

We’re thrilled to share that you can now save email drafts and schedule emails within Nimble! This update is a game-changer for those who live in their email inbox! appeared first on Nimble Blog.

62

62

User Pilot

JANUARY 29, 2024

To create an effective design for SaaS apps, perform user research , define clear objectives, create and visualize the information architecture, and build your prototypes using device-specific features. Collect user feedback and conduct regular user interviews to understand users’ challenges and generate feature ideas.

SaaS 105

SaaS Interviewing User Experience Onboarding 105

User Pilot

AUGUST 10, 2023

For example, you could show a welcome message referencing a specific ‘job to be done’ You could also send automated emails with relevant content based on user behavior. a case study demonstrating value might help boost feature adoption ). once they hit a ‘free’ limit of a particular feature).

Product Marketing 94

Product Marketing Marketing Churn Customer Lifetime Value 94

User Pilot

JULY 31, 2023

Use interactive walkthroughs to improve feature adoption and drive value. Use email marketing campaigns to bring back inactive users. These channels include social media, paid ads, email, etc. Do this by encouraging existing users to adopt advanced or new features relevant to their jobs to be done.

Retention 97

Retention Strategy Marketing SaaS 97

User Pilot

DECEMBER 19, 2023

Develop an effective onboarding flow to drive customer success An onboarding flow is a way of introducing new customers to your SaaS products or existing customers to new tools and features. To improve stickiness, you can offer contextual guidance about the specific feature users are interacting with.

SaaS Payments 93

SaaS Payments Management Customer Lifetime Value SaaS 93

User Pilot

AUGUST 6, 2023

TL;DR Marketing automation describes the use of software tools to automate repetitive marketing tasks, like sending emails or scheduling social media content. Email marketing tools enable teams to completely automate their campaigns with minimum human input once they’re set up. Let’s get right to it!

Marketing 95

Marketing SaaS Social Media Onboarding 95