Intercom, Inc.

JANUARY 12, 2021

This post is an adaptation of a talk I recently gave at the Amazon Web Services (AWS) community day event in Dublin about the technical strategies I’ve experienced that don’t work and the ones that have helped us to grow and scale at Intercom. But over time, we noticed that teams hated working on these services.

Technical Review 269

Technical Review Scale multi-cloud Kubernetes Scaling 269

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Companies which don’t use mental models risk unleashing mayhem with poor choices or becoming bloated and bureaucratic by reducing the volume and speed at which decisions are made - both scenarios are undesirable and will impact growth. OKRs are a useful mental model - they make it crystal clear what people and teams should be striving for.

Underperforming Technical Team 215

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 215

Frontegg

MAY 20, 2021

This architecture emerged as a solution to the old monolithic approach to web application development. In monolithic software, everything is built as one unit. In essence, the microservice architecture solves the problem of accelerating the development of an extensive complex application. When Should You Use Microservices?

Transportation 145

Transportation Scale Underperforming Technical Team Communication 145

Intercom, Inc.

APRIL 8, 2021

As face-to-face consultations were no longer an option for many healthcare providers, Joel and his team dropped everything and asked themselves: what could they build to help their customers (and their customers’ patients) adapt to the new normal? It was exciting, and the worst-case scenario wasn’t so bad. Joel: Sure.

Healthcare 211

Healthcare Outsourcing Services Underperforming Technical Team Outsourced Development 211

User Pilot

APRIL 6, 2023

Developing and releasing sophisticated products with all the bells and whistles imaginable might seem like a great idea. After all, you want your newly released software to be as good as it gets when it’s finally launched, right? Poor prioritization and external pressure are also common causes. Book the demo!

Underperforming Technical Team 105

Underperforming Technical Team Management Interviewing Scale 105

Audacix

SEPTEMBER 11, 2024

Table Of Contents Cheat Sheet for Application Security Best Practices Get It Now The Open Web Application Security Project ( OWASP) Top 10 is an essential resource for developers and security professionals, providing a comprehensive and broad consensus of the most common and critical security risks in web applications. What are OWASP attacks?

Software Review 89

Software Review Underperforming Technical Team Systems Review Technical Review 89

User Pilot

MARCH 27, 2023

We finish with an overview of product analytics tools that your team can benefit from. Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. As a result, product teams are able to make quicker decisions.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

Intercom, Inc.

FEBRUARY 4, 2021

Adapting to remote work and eschewing business travel has forced a change – the events of the last year has already fundamentally changed how and where we do business. We were fairly poor. So I started to develop a hankering for making money at an early age. I always loved software and developing software.

Transportation 183

Transportation Business Travel Underperforming Technical Team 183

Sales Hacker

JANUARY 3, 2022

Those are resources that most sales teams do not have, and resources that most marketing teams need to protect. To meaningfully speed up your content creation process without sacrificing quality or quantity, though, you also need to look closely at how your team approached sales enablement. Develop T-shaped professionals.

Sales Enablement 111

Sales Enablement Scale Sales Hiring Outsourcing Services 111

Outseta

JANUARY 20, 2020

I was managing a team of 15 and the company had grown to about 140 employees. They were clearly property management and software development, and as someone that was hired to accelerate Buildium’s growth I immediately saw countless opportunities to grow the company by moving into new markets. We mostly succeeded.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

Frontegg

MAY 24, 2021

The software development world has changed dramatically over the last few years. Following the SaaS revolution, almost no software products are sold today outside a cloud and subscription model. It’s more suitable for IO-driven applications than for event-driven applications. The monolithic MVC approach.

Software Review 98

Software Review SaaS DevOps as a Service Underperforming Technical Team 98

Clouded Judgement

SEPTEMBER 19, 2023

Iceberg is an open table format developed by Ryan Blue and Dan Weeks (2 of the 3 co-founders of Tabular) while they were at Netflix. Iceberg leaned into the git functionality that software developers have become accustomed to. This prevents bad data from leaking downstream.

Data 130

Data Government GCP(Google Cloud Platform) Scale 130

SaaStr

JANUARY 14, 2020

My co founders and I were software developers, so we knew how to write the code, to build the website, to build the learning platform, to build the video distribution model. This won’t be that bad. We were also teachers, we taught in the classroom, so we knew how to teach the first courses. It went way beyond the learning.

B2B 161

B2B B2C Scale New CTO 161

Stax

MAY 21, 2024

Depending your software and ICP, the insights you gain here can inform your product development and marketing decisions. Enhance Your Software’s Capabilities As you’re selling your software, whether face-to-face or electronically, you’re bound to run into problems and places needing improvement.

Payment Solutions 88

Payment Solutions Payment Services Payments Software Review 88

Audacix

MAY 11, 2023

A vulnerability assessment tools or virtual app scanning for your software team has become as important as your git repository or your ticket management system. What are the benefits of using vulnerability assessment tools during software development? This cloud infrastructure also needs to be secured.

Underperforming Technical Team 52

Underperforming Technical Team Software Cloud Software Engineering 52

Audacix

SEPTEMBER 11, 2024

Table Of Contents Cheat Sheet for Application Security Best Practices Get It Now The Open Web Application Security Project ( OWASP) Top 10 is an essential resource for developers and security professionals, providing a comprehensive and broad consensus of the most common and critical security risks in web applications. What are OWASP attacks?

Software Review 52

Software Review Underperforming Technical Team Systems Review Technical Review 52

SaaSOptics

MAY 19, 2022

Below, we’ll dive into how to develop a customer acquisition strategy from start to finish. . How to Develop a Customer Acquisition Strategy. Funneling time, energy, and resources into developing a stellar customer acquisition strategy is only helpful if it’s designed with your target market in mind.

Acquisition 59

Acquisition Scale Strategy Software Review 59

Sales Hacker

AUGUST 23, 2018

There’s a general tendency among most frontline sales teams to sell to enterprises and become the next Salesforce. But only if you have the capacity or if your product is specially developed to solve their problems. A few months back, our marketing team was considering buying a tool for organizing our blog editorial calendar.

B2B 74

B2B Development Team Review Underperforming Technical Team Sales 74

User Pilot

JANUARY 26, 2021

One tool to achieve this is customer journey analytics software. The software delivers context and clarity to the complicated multichannel customer journey. It helps product and product marketing teams piece together and analyze the cross-channel data to improve their touchpoints. But then what? Source: Woopra.com.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

Scytale

DECEMBER 13, 2023

The Evolving Role and Responsibilities of a CISO The CISO’s primary responsibilities include: Developing and implementing enterprise-wide information security strategies and policies. The CISO must determine the likelihood and impact of security events. He has grown and managed security teams for more than 6 years.

Technical Review 52

Technical Review Underperforming Technical Team compliance Automotive 52

Scytale

DECEMBER 13, 2023

The Evolving Role and Responsibilities of a CISO The CISO’s primary responsibilities include: Developing and implementing enterprise-wide information security strategies and policies. The CISO must determine the likelihood and impact of security events. He has grown and managed security teams for more than 6 years.

Technical Review 52

Technical Review Underperforming Technical Team compliance Automotive 52

Intercom, Inc.

NOVEMBER 17, 2022

Alina Vandenberghe is the Co-Founder and Co-CEO of Chili Piper , an inbound conversion software that helps sales teams automatically schedule appointments and instantly turn leads into qualified meetings. She had a deep understanding of their processes and pain points and knew how to build software that would help them thrive.

VP of Engineering 118

VP of Engineering Scale Sales Hiring Underperforming Technical Team 118

Crafty CTO

APRIL 12, 2020

Bigger – it speaks to every aspect of the software development process. In the event that the Basecamp guys happen to read this, they might be shrieking and gibbering right now, because they do not, never ever, in any way or sense, describe Shape Up as an “agile methodology.” Big as in a 143 page PDF.

Underperforming Technical Team 52

Underperforming Technical Team New CTO Technical Review Software Development 52

Audacix

NOVEMBER 27, 2023

During an external penetration test, ethical hackers, often referred to as "white hat" hackers, use a combination of automated tools and manual testing techniques to identify weaknesses in the target's defences. For vulnerability scanning and remediation, you can add Cyber Chief to your software development and security management pipeline.

Underperforming Technical Team 40

Underperforming Technical Team Cybersecurity compliance Mobile 40

Audacix

NOVEMBER 27, 2023

In short, web app security needs you to build a culture of software security best practices in your development team. Otherwise, you could be missing an opportunity to catch on with the rest of the leading software development companies. Be it on your LinkedIn or in your next interview.

Software Review 40

Software Review Underperforming Technical Team DevOps as a Service compliance 40

User Pilot

MARCH 24, 2023

This article will compare the features, strengths, weaknesses, reviews, and pricing of each tool, enabling you to confidently decide which one is the best fit for your business needs. Using a tool for interactive user guides is crucial since it reduces reliance on developers and enables you to trigger user guides contextually.

Software Review 52

Software Review Underperforming Technical Team Technical Review Onboarding 52

Audacix

NOVEMBER 13, 2023

Table Of Contents With the severity and complexity of cyber threats evolving, you need to test your web applications continuously throughout the development process. Web application assessment involves a thorough examination of a web application's security to identify vulnerabilities and weaknesses that attackers could potentially exploit.

Underperforming Technical Team 40

Underperforming Technical Team compliance Mobile DevOps as a Service 40

User Pilot

MARCH 15, 2023

The key features of such no-code interactive user guide tools include: a wide range of UI patterns, customization, segmentation, triggering based on in-app events, and (at least basic!) There are several reasons why you may need one: For most software companies, creating interactive manuals from scratch is the wrong approach.

Software Review 52

Software Review Technical Review Underperforming Technical Team Onboarding 52

Audacix

JULY 28, 2022

Application security is seldom considered during the ideation phase of web application development - unless the development team has previously been hacked and survived to tell the tale. The most secure web applications use best practice security features throughout the software development lifecycle.

Cybersecurity 52

Cybersecurity Underperforming Technical Team AWS Scale 52

User Pilot

MARCH 15, 2023

To help you make a confident decision, we’ll compare each tool’s features, strengths and weaknesses, reviews, and pricing. Using a tool for interactive user guides is essential as it reduces dependency on developers and enables you to trigger user guides contextually. Let’s dive in.

Software Review 52

Software Review Underperforming Technical Team Onboarding Outsourced Development 52

User Pilot

MARCH 22, 2023

Which is the ideal tool for developing interactive user guides – Whatfix or WalkMe? A tool is necessary to create interactive user guides as it reduces dependencies on software developers. Easy to create flows, even for non-technical team members. Allows you to develop knowledge bases for self-help solutions.

Software Review 52

Software Review Underperforming Technical Team Onboarding Technical Review 52

User Pilot

MARCH 15, 2023

Appcues is a no-code user onboarding platform that helps non-technical teams track and analyze product usage. There are several reasons why you may need one: For most software companies, creating interactive manuals from scratch is the wrong approach. Allows basic segmentation and event-based flow triggering. Cons of Appcues?

Software Review 52

Software Review Technical Review Underperforming Technical Team Onboarding 52

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. Many of these are names that you know, and this is actually the largest we’ve seen in history. I think it’s a really staggering stat.

Cloud 109

Cloud Scale AWS Artificial Intelligence 109

User Pilot

MARCH 20, 2023

It’s important to use a tool for creating interactive user guides because it reduces reliance on developers and allows you to trigger guides contextually. However, it’s not entirely no code, and some developer assistance may be required. Userlane is a no-code tool that enables users to create interactive user guides.

Software Review 52

Software Review Onboarding Underperforming Technical Team Scale 52

User Pilot

MARCH 15, 2023

Appcues is a no-code user onboarding platform that helps non-technical teams track and analyze product usage. There are several reasons why you may need one: For most software companies, creating interactive manuals from scratch is the wrong approach. Allows basic segmentation and event-based flow triggering.

Software Review 52

Software Review Technical Review Onboarding Systems Review 52

User Pilot

MAY 1, 2021

collecting and analyzing VoC data, helps your Customer Success team improve the user onboarding process. The Customer Success team’s role is to close the gap between customer expectation and customer experience. in-app events. collect in-app VoC data with product analytics , NPS surveys , microsurveys , and live-chat.

Data 52

Data Social Media Technical Review Interviewing 52

SaaStr

JUNE 15, 2021

Twilio is a cloud communications platform that allows software developers to embed communications into the apps that they’re building. Somehow, we stumbled into this putting on some small events. You learn a lot about putting on events. He said, “I feel so bad. It does happen. It’s pretty cool.

Scale 301

Scale Underperforming Technical Team Engineering Wireless 301