Sales Enablement, SaaS and Growth

MARCH 23, 2020

Companies which don’t use mental models risk unleashing mayhem with poor choices or becoming bloated and bureaucratic by reducing the volume and speed at which decisions are made - both scenarios are undesirable and will impact growth. OKRs are a useful mental model - they make it crystal clear what people and teams should be striving for.

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Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

User Pilot

MARCH 28, 2024

User analytics play an essential part in the product development and management process. Its aim is to help teams understand user behavior and offer actionable insights on how to improve the user experience. Armed with such insights , teams can better prioritize product initiatives to deliver more customer value faster.

Underperforming Technical Team 52

Underperforming Technical Team Data Analysis AI User Experience 52

User Pilot

JANUARY 8, 2024

Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. Watch our on-demand webinars and view Userpilot’s upcoming live events. This could include trade shows, conferences, or even virtual events.

Acquisition 101

Acquisition Strategy Social Media Underperforming Technical Team 101

User Pilot

MARCH 27, 2023

We finish with an overview of product analytics tools that your team can benefit from. Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. As a result, product teams are able to make quicker decisions.

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Underperforming Technical Team SaaS Churn User Experience 97

SaaStr

FEBRUARY 4, 2020

Lexi Reese, Gusto COO uses her 20+ years of experience to provide advice on building high performing teams using authenticity, empathy and logic. Lexi explains the importance of team trust, driver and passenger mindsets, and much more. I think the foundation of high performance teams is that they share five things.

Scale 193

Scale Underperforming Technical Team Scaling Leadership 193

Neil Patel

JULY 6, 2021

As you grow on your own, you’ll develop better habits that you can translate into business growth and monetary gain. When we’re aware of our strengths and weaknesses, it makes it so much easier for us to capitalize on what we’re good at and make the most of every step. A coach is going to look at your entire life: all aspects of it.

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Underperforming Technical Team Business Technical Review Interviewing 115

Scytale

MARCH 19, 2024

In this blog, we’ll walk through best practices for getting audit-ready, from getting your documentation together to prepping your team. DOWNLOAD THE WHITEPAPER Checklist for Preparing for Your Next Third-Party Compliance Audit Put Together a Dedicated Audit Team Appoint key staff from across your organization to a dedicated audit team.

Payment Services 52

Payment Services Payment Solutions compliance Payments 52

Point Nine Land

OCTOBER 23, 2023

We recently hosted the Point Nine Founders Summit, featuring several panels and presentations from founders, CFOs, COOs, and sales execs on building early sales teams and hiring your first successful sales leaders. We’ve compiled a few learnings from the event here to help other founders avoid costly and often catastrophic mistakes.

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Sales Hiring Scale Technical Advisors Technical Cofounder 125

User Pilot

MARCH 14, 2024

You can use customer analytics to create targeted marketing campaigns, inform product development, and reduce churn , among other things. Teams across your business can benefit from customer data. Product teams can build features that solve real pain points. Support teams can proactively address issues that lead to churn.

Customer Lifetime Value 94

Customer Lifetime Value SaaS Underperforming Technical Team Retention 94

Chart Mogul

JULY 15, 2021

Same when you reach 100 people.” – Hiroshi Mikitani, Rakuten CEO, based on an interview with Phil Libin. As teams grow, it gets harder to rally around key goals. We both noticed a similar pattern: alignment on key metrics breaks as headcount grows: More teams means more silos in processes and tools used to follow metrics.

Underperforming Technical Team 52

Underperforming Technical Team Revenue Scale Communication 52

Chart Mogul

JULY 15, 2021

Same when you reach 100 people.” – Hiroshi Mikitani, Rakuten CEO, based on an interview with Phil Libin. As teams grow, it gets harder to rally around key goals. We both noticed a similar pattern: alignment on key metrics breaks as headcount grows: More teams means more silos in processes and tools used to follow metrics.

Underperforming Technical Team 52

Underperforming Technical Team Revenue Scale Communication 52

Intercom, Inc.

JULY 17, 2021

Serena joined us six years ago and has become an integral part of the engineering team. What is the weirdest hobby you developed during quarantine? Sometimes, if I’m having a bad day, I think I would love to become a gardener or something. Are you interested in joining the Intercom team? Check out our open roles.

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Underperforming Technical Team Engineering Interviewing Technology 129

User Pilot

APRIL 7, 2024

To be more specific, when looking for the Aha moment, you want to identify user actions that lead to an activation or conversion event. The simplest option is to create a multiple-choice survey listing the major events and ask users to choose the one when they experienced value for the first time. To do so, conduct path analysis.

Management 52

Management Underperforming Technical Team Onboarding Churn 52

Intercom, Inc.

SEPTEMBER 10, 2020

It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. This has created large amounts of data for running teams. . And the teams now need a more defined structure. Instead, Mark advocates grouping teams by customer type or geography.

Scale 226

Scale Scaling Sales Recruiting Sales Hiring 226

User Pilot

FEBRUARY 3, 2023

Gather insights about your customers from internal teams. Invite your customers to one-on-one interviews An interview can be a great way to empathize with your users as it provides insight into their values, perceptions, and experiences. Then, collect direct customer feedback with in-app surveys.

Software Review 94

Software Review Social Media Underperforming Technical Team Interviewing 94

User Pilot

NOVEMBER 23, 2023

TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. It’s difficult to implement outcome-based roadmaps because stakeholders don’t trust product teams to deliver on business goals. Many companies lack differentiation strategies and drive product development by copying competitors.

Scale 90

Scale Underperforming Technical Team Sales Recruiting Software Review 90

User Pilot

JUNE 30, 2023

This data allows product managers to make more informed product development and roadmap planning decisions. Send competitor questions at different points in the user journey to identify and fix weak points and double down on strengths. What strengths and weaknesses of our competitors’ products/services have you noticed?

Scale 91

Scale Software Review Underperforming Technical Team Social Media 91

User Pilot

OCTOBER 18, 2022

You’ll also identify new product design and development perspectives with task analysis. Besides collecting data to guide design and development decisions, user experience analysis has the following benefits. Measure event occurrence with Userpilot. Measure event occurrence with Userpilot.

User Experience 93

User Experience Underperforming Technical Team Churn Retention 93

Sales Hacker

FEBRUARY 1, 2021

Guided selling with Revenue Grid allows you to guide reps step-by-step through every deal, reducing guesswork and increasing consistency so your teams have the best odds with every opportunity in the pipeline. See how you can put your sales teams in the best position to win now at revenuegrid.com/saleshacker. Callie Moriarty: Hi Sam.

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Underperforming Technical Team Scale Sales Hiring Systems Review 68

Chart Mogul

NOVEMBER 24, 2022

After all, it’s the customer success teams that drive growth through retention and churn mitigation. After all, it’s the customer success teams that drive growth through retention and churn mitigation. It also gives you some direction on what cross-functional teams you may need to work with. Buyers start getting cautious.

Churn 52

Churn Retention Underperforming Technical Team Scale 52

Neil Patel

SEPTEMBER 28, 2020

With the right agency, you’ll be able to adapt to rapidly changing circumstances and events. Competitors and key players: You’ll want to identify your competitors and their strengths and weaknesses. If you can’t keep up, does that mean you’ll be left behind? Not if you have the right digital strategy agency.

Strategy 124

Strategy Underperforming Technical Team Advertising Scale 124

SaaStr

SEPTEMBER 10, 2020

What can teams do to bring their themes to life? Below, we’ve shared the transcript of Harry’s interview with Latané. As I’ve said before, I’ve heard so many good things from Brian and the team at Venrock. And so I started to build some of classic demand gen functions, like BDR team. Who is involved?

Scale 182

Scale Sales Hiring Software Review Technical Review 182

SaaStr

APRIL 16, 2020

Listen to the start of the episode for a promo code to our upcoming events! In Today’s Episode We Discuss: * How Carolyn made her way across the pond from Head of US Communications at Orange to GM of Method in SF to then playing a key role in the marketing team at PagerDuty? * How does PagerDuty gain a sense of company morale at scale?

Scale 189

Scale Underperforming Technical Team Leadership Branding 189

OpenView Labs

SEPTEMBER 10, 2019

Whether promoting physical or mental engagement within your employees, proper knowledge management ensures your teams will stay focused on their duties to your organization. Among the many reasons good employees often cite for leaving a position , two of the most common are poor communication and a lack of support.

Underperforming Technical Team 41

Underperforming Technical Team Management Onboarding Communication 41

User Pilot

OCTOBER 20, 2023

You can collect feedback for analysis through in-app surveys, online reviews, social media mentions, and customer interviews. You could trigger transactional surveys right after onboarding flows, support interactions, or other key events. Source: G2. Regardless of the setting, it’s essential that you ask the right questions.

Artificial Intelligence 52

Artificial Intelligence Social Media Software Review Technical Review 52

SaaStr

AUGUST 16, 2019

During his 5 years at PatientPop, Justin grew sales from $0 to $56m alongside the full build-out of the sales team. As a manager observing their team, what are signs that an individual is burning out? What actions and communications must they adopt to ensure that this feeling of culture over performance is accepted by the team?

Scale 157

Scale Underperforming Technical Team Sales Hiring Interviewing 157

SaaStr

JANUARY 28, 2020

I remember about three years ago, Marc Benioff gave some interview and he said his biggest regret was not continuing to hire sales professionals through 2009, his number one regret. If something bad happens, you’re going to have to cut your burn, probably. What do you do with that lightly toxic person on your team?

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Sales Hiring Scale Underperforming Technical Team Sales Recruiting 213

Sales Hacker

JANUARY 27, 2020

Good or bad, planned or not, it does. Let’s look at how you can begin crafting your sales culture to transform your results and make your sales team that much sharper. catered lunches, happy hours, team events, you name it. Your organization has a unique culture. Sales Culture Is About More Than Office Perks.

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Sales Hiring Underperforming Technical Team Sales Leadership 84

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. That means your focus should be on building the right customer profile and developing precise messaging to reach them. Short on time?

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Sales Hiring Scale Sales Recruiting Technical Advisors 183

Intercom, Inc.

SEPTEMBER 22, 2022

But the fact is that a large portion of the employees – developers, marketers, product managers (whose work depends on an intimate understanding of the customer) – rarely, if ever, interact with them. No face time with customers, no interviews throughout the product roadmap – just a couple of weeks of user testing before launch.

Interviewing 138

Interviewing Underperforming Technical Team Sales Recruiting Software Review 138

User Pilot

APRIL 29, 2022

To provide the best customer support, look for this set of skills when interviewing a customer onboarding specialist — empathy, good communication skills, problem-solving skills, and patience. Set the following key responsibilities for the customer onboarding team: help customers complete a successful implementation of your product and.

Onboarding 88

Onboarding Underperforming Technical Team Interviewing Benchmarks 88

OpenView Labs

JANUARY 19, 2022

Based on interviews with B2B SaaS experts who have built and scaled product-led businesses, we designed a new user journey. What type of large-scale industry events would Calendly have attended in 2012 in order to get more users? This is covered in-depth in the Developer Go-To-Market-Playbook. . It’s not rocket science.

Scale 72

Scale Underperforming Technical Team Sales Hiring Marketing 72

Intercom, Inc.

DECEMBER 21, 2021

In February 2021 Intercom’s CEO Karen Peacock and recently appointed CRO Leandra Fishman spoke at an internal staff event event and we wanted to share some of the highlights with you. Later’s Farhan Virji on adapting B2C support strategies for B2B teams. Webflow’s Maggie Hott on building a scalable sales team from the ground up.

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VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStr

NOVEMBER 16, 2020

What does it take to scale a sales team successfully? How can one determine a closer in the interview process? Below, we’ve shared the transcript of Harry’s interview with Andy. I’ve heard so many good things from Kobie, now at Upfront, and then also the team at Openview. How does Andy think about discounting?

Sales Hiring 232

Sales Hiring Scale Leadership Sales Enablement 232

Andreessen Horowitz

DECEMBER 12, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. And those teams really wanted APIs and web hooks and event logs, and those developer things.

Payment Solutions 121

Payment Solutions Payment Methods Payment Services Payments 121

FastSpring

JANUARY 26, 2024

In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level. But the support team are responsible for first response times, for things like NPS, whereas what we’re responsible for is, ultimately, outcomes.” I had poison ivy really bad.

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SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Know your forever user.

Scale 157

Scale Payment Services Payment Methods Scaling 157