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Dear SaaStr: How Often Will a Sales Engineer Also Wear a Customer Success Hat in an Early Stage of a SaaS Startup?

SaaStr

Dear SaaStr: How often will a sales engineer also wear a customer success hat in an early stage of an SaaS startup? The “traditional” role of a sales engineer is to support the sales team through the close of a deal. Pretty darn common. And as you scale, the role should likely end there.

Scale 221
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Every Customer is a Design Partner - Leading Your Sales Motion with Sales Engineering

Tom Tunguz

When a startup is born, founders lead sales. Design partners, pilots, or founder-led sales - they have many names - these customers work with a startup to solve a problem. Said another way, founder-led sales are sales engineering sales, not account executive sales.

Scale 189
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Marc Benioff: Our Engineers Come Into the Office 10 Days a Quarter. But Sales and Marketing? 3 Days a Week.

SaaStr

Most just want to see their top engineers at quarterly meet-ups and once in a while. They know many engineers work best with quiet and concentration. But I found it interesting how Salesforce has come up with 2 clear policies on engineering vs. sales & marketing. Has remote sales worked for us? 3 Days a Week.

Scale 169
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How ChatGPT Will Restructure Engineering Teams & Create Opportunity for Startups

Tom Tunguz

As machine learning becomes core to every product, engineering teams will restructure. In the past, the core engineering team & the data science/machine learning teams worked separately. The core engineering team ships the product & focuses on reliability. These teams operated downstream of the data warehouse.

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Monetizing Analytics Features: Why Data Visualizations Will Never Be Enough

Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Brought to you by Logi Analytics.

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Don’t Make Anyone “Head of Sales/Marketing/Engineering/Whatever” in SaaS. At Least, Not For Too Long.

SaaStr

And I gave him an insanely great VP of Sales candidate. But like any candidate, this VP of Sales wasn’t perfect. He said he’d hire him … with a great package … but only as “Head of Sales” Not VP. And this VP Sales candidate met with another CEO I know well. A real gift. That Day.

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Solutions Engineers are a Salesperson’s Best Friend

Sales Hacker

Several leading indicators contributed here, including product maturity, a better understanding of our customers and competition, and better coordination across sales and marketing. Each helped, but one “secret” weapon accelerated revenue and customers at an outsized rate: our highly technical Solutions Engineering team. The result?

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The 5 Stages of Account-Based Marketing — and How to Win Them All

The benefits of account-based marketing are clear: internal alignment, shorter sales cycles, higher conversion rates. Data is the fuel that powers your ABM engine. But none of this is possible without the most important element of a successful ABM program: good data. Without it, you can’t find and reach your target accounts.