Intercom, Inc.

MARCH 28, 2022

Not only is this what customers want (and expect), but it also will have a significant impact on revenue for businesses going forward. That is, in order to stay competitive, businesses need to put customers first by creating engaging, personalized customer experiences. But this is where many companies are struggling.

Scale 228

Scale Engagement Technical Review Business 228

User Pilot

JANUARY 12, 2023

You’ll struggle to boost user engagement and retention if you don’t clearly define what an engaged user is. That is why this article will give you guidelines for defining engaged users and strategies for your company and increasing your engagement rates. How to measure user engagement?

Engagement 95

Engagement Social Media Onboarding Retention 95

Totango

APRIL 4, 2024

Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion. Share responsibility: CS and sales both need skin in the game “Who’s in charge of sustainable revenue growth within an organization?”

Customer Success 89

Customer Success Retention Revenue Sales 89

SaaStr

JANUARY 15, 2021

25% of revenue from professional services may sound high, but it’s a fairly standard ratio in true enterprise software. For training and engagement? And isn’t services revenue a friction-full waste of time anyway? And plan for charging, and delivering, additional services revenue in mid-five figure and larger deals.

Revenue 308

Revenue Pricing Enterprise SaaS 308

SaaStr

OCTOBER 5, 2022

Confluent’s President of Field Operations, Erica Schultz, explores different tactics businesses can employ to scale revenue and increase efficiency in the current macro environment. Where do they show up during the engagement cycle? Another approach to scaling revenue involves accelerating the customer adoption and expansion phases.

VP of Engineering 201

VP of Engineering Scale Scaling Sales Hiring 201

User Pilot

AUGUST 15, 2021

A key reason why customer engagement metrics are important to successful SaaS businesses. While customer acquisition is important, if you're unable to keep user engagement up, you've built a leaking house that will drown everyone in it! Measure engagement by feature usage to understand what brings the most value.

Engagement 98

Engagement Metrics Scale SaaS 98

SaaStr

JULY 13, 2022

Co-founder and CEO of Insider , Hande Cilingir, talks about what it takes to write a successful revenue growth story. However, the revenue forecast accuracy and the realization of that revenue each month are more important. Or the revenue their business will generate by month-end. Mistake 1: Not accepting your mistakes.

Scale 225

Scale Sales Hiring Revenue Marketplace as a Service 225

Totango

SEPTEMBER 22, 2023

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth. Join our journey We continue to press on with new product innovations, integrations, and partnerships.

Enterprise 113

Enterprise Revenue Scale Innovation 113

SaaStr

NOVEMBER 25, 2023

Jameson Yung, SVP of Sales at Gong, and Sam Blond, Partner at Founders Fund and previous CRO at Brex, share five tactical ways to get back to growing and hitting revenue targets. The days of working a little for big returns are behind us in the Boom of ‘21, so what can you do to start hitting revenue targets? #1: Revenue matters, too.

Sales Hiring 202

Sales Hiring Underperforming Technical Team Revenue Sales 202

SaaStr

MAY 10, 2022

He highlights the three key strategies that helped TripActions scale and boost their revenue. As travel restrictions were lifted, recreational travel rebounded while companies remained more cautious of engaging in business travel. Develop a well-defined vision. They ultimately want to be assured of long-term stability.

Travel 206

Travel Revenue Underperforming Technical Team Scale 206

SaaStr

FEBRUARY 17, 2023

While the allure of customer acquisition can pull a founder’s attention, it’s equally important to dedicate resources to fighting churn and expanding revenue from existing customers. They discuss how Fox helped build a churn-fighting, upselling, and cross-selling machine that continues to generate revenue.

Retention 213

Retention Revenue Startup Sales Hiring 213

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started? Let’s go!

Engagement 94

Engagement Metrics Strategy Churn 94

User Pilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. But how do they know it’s actually worth it when they don’t engage long enough to find out? This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Engagement 80

Engagement Strategy SaaS Customer Lifetime Value 80

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue.

Engagement 96

Engagement Strategy SaaS Scale 96

Intercom, Inc.

AUGUST 31, 2022

Engaging with customers on social media has become part of every customer experience strategy to drive sales and retain customers. They were actually able to quantify how fast responses drive more revenue for your brand”. In the end, customers engage more with content that feels more real and casual. Aneto Okonkwo.

Social Media 118

Social Media Engagement Scale Branding 118

Predictable Revenue

MARCH 13, 2020

The post How to turn engaging activity on LinkedIn into prospects and personalize at scale with Sarah Hicks appeared first on Predictable Revenue. Sarah Hicks has been crushing quota over the past couple of months, by reverse-engineering Becc Holland's personalization at scale approach to fit her own method.

Scale 194

Scale Scaling Engagement Engineering 194

How To Buy Saas

MAY 2, 2024

Through the various robust features that Interakt offers, you can create compelling marketing strategies to generate more engagement and ROAS. Manage Interactive Voice Response (IVR) type FAQs to promote better customer engagement. Offers advanced WhatsApp marketing campaign analytics to track conversion and revenue earned.

Engagement 40

Engagement Payments Payment Solutions Payment Methods 40

Blulogix

FEBRUARY 19, 2024

Creating a Monetization Framework For Your Business View the Whitepaper Understanding the Core of Customer Engagement and Retention At its heart, customer engagement is about creating meaningful interactions with your subscribers, ensuring they find continuous value in your service.

Retention 52

Retention Engagement Strategy AI Search 52

Baremetrics

AUGUST 3, 2021

We’re here to tell you that all revenue is good revenue. But there are nuances that you need to know when operating your SaaS business when it comes to revenue. Those nuances come into play when understanding the different types of revenue in your SaaS business. What is Revenue? Types of Revenue 1.

Payments 98

Payments Revenue Payment Services SaaS Payments 98

SaaStr

FEBRUARY 14, 2023

In this presentation, TravelPerk COO Huw Slater and CPO Sally Sourbron share actionable strategies for incorporating IRL into company life to drive engagement and boost your bottom line. Part of what makes IRL so valuable is the way it can influence engagement. There was an 80% drop in employee engagement rates in 2020.

Strategy 195

Strategy Revenue Company Culture Engagement 195

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Knowing how your customers feel and what they’re thinking is essential for their satisfaction and your revenue growth. The best way to gain this information is through customer engagement.

Engagement 103

Engagement Onboarding Artificial Intelligence Social Media 103

yoursales

FEBRUARY 26, 2024

Revolutionizing B2B Sales: Impact of AI-Tools on Customer Engagement Amid the rapid evolution of the B2B sales domain, businesses need to integrate cutting-edge technologies to secure a competitive edge. At the forefront of this revolution is AI’s capacity to have a positive impact on customer engagement.

AI 52

AI Scale B2B Engagement 52

Totango

APRIL 6, 2023

Our latest platform enhancements and solutions help you scale without needing to add headcount, and make CS a company-wide initiative that drives predictable revenue growth. While this customer segment may not be your biggest spenders, there certainly are lots of them and it can be tough to engage with everyone on the list.

Innovation 85

Innovation Scale Revenue Technical Review 85

User Pilot

APRIL 4, 2024

Whether you want to boost user activation or improve product adoption, maximizing product engagement is crucial. But here’s the thing—product engagement can mean different things for various products. That makes it key to understand what product engagement means for your specific offering to track and optimize the right metrics.

Engagement 52

Engagement SaaS Retention User Experience 52

Sales Hacker

OCTOBER 15, 2021

In this episode, we interview Manny Medina , CEO at Outreach , about why the future of sales is going to take a combination of engagement plus intelligence, of human plus machine. The new definition of sales engagement. Find Revenue Innovators on Apple Podcasts , Spotify , or our website.

Engagement 75

Engagement Sales Interviewing Innovation 75

User Pilot

DECEMBER 12, 2022

A customer engagement dashboard is invaluable for interpreting customer data and making the right business decisions. With ease, you’ll gather, analyze, and share user engagement insights that will reduce churn and drive product growth. If unsure, dig into your engagement data and interact with other teams in your company.

Engagement 89

Engagement Metrics Scale Customer Lifetime Value 89

Intercom, Inc.

SEPTEMBER 26, 2018

In the world of recurring revenue, SaaS companies realize they need engaged customers if they are to grow a healthy, sustainable business. This is where having a solid customer engagement strategy comes in. This means crafting a message strategy that truly engages its recipients on a regular basis. Those days are over.

Engagement 202

Engagement Scale Software Review Communication 202

User Pilot

MARCH 20, 2024

This article will go through 13 software monetization solutions to help your software product create great revenue streams and drive product growth. TL;DR Software monetization helps generate revenue using various new business models to reinvest in development and enhancements.

Software 59

Software Revenue Strategy Advertising 59

Sales Hacker

SEPTEMBER 18, 2020

Revenue Operations is at the forefront of a paradigm shift — to view the buyer’s journey as a seamless thread across multiple people, systems, and value propositions. This involves driving more new logo and renewal revenue, lowering customer acquisition cost, and increasing forecasting predictability. Simple right? Execute FAST.

Technical Review 121

Technical Review Development Team Review Systems Review Engineering 121

Sales Hacker

SEPTEMBER 2, 2023

So that has many of us questioning which direction we should be heading toward in our modern day revenue tech stack? Which AI tools are going to make revenue operators’ lives immensely easier? Where do you think revenue technology is heading? —- Robert Simmons – VP of Sales A lot more automation and AI.

AI 78

AI Revenue Scale ChatGPT 78

Blulogix

FEBRUARY 9, 2024

How Recurring Revenue Sustains Modern Businesses Amidst Uncertainty By BluLogix Team The Vital Role of Recurring Revenue In an era marked by rapid technological advancements and shifting consumer preferences, recurring revenue models have become the lifeline for modern businesses.

Revenue 52

Revenue Business compliance B2B 52

User Pilot

JULY 19, 2021

You have to engage with them at various stages in their user journey for a great customer experience. A Customer Engagement Platform (CEP) is an example of a tech solution that can help you achieve a great customer experience. In this article, we look at how Customer Engagement Platforms benefit SaaS companies.

Engagement 98

Engagement Scale Onboarding Customer Support 98

IT World

MAY 23, 2023

Despite falling revenue from online sign-ups, videoconferencing company Zoom remains positive about its future outlook, posting a 5% year-on-year increase in total revenue for the three months to April 30. The number of enterprise customers grew 9% year on year to approximately 215,900.

Enterprise 72

Enterprise Revenue Direct Sales Team Engagement 72