BrightBack

JANUARY 17, 2022

Factor in the huge uptick in global demand for online subscriptions services that arose through the pandemic, and we see that succeeding at retention has never been more important, and becomes a key differentiator for those who do it.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

Intercom, Inc.

AUGUST 4, 2020

He brings extensive financial and leadership experience that will help Intercom continue to scale and deliver on our mission to make internet business personal. As Sitecore’s CFO, he played a critical role in its transformation from a perpetual license business to a subscription-based cloud software business.

Scale 132

Scale Leadership Finance Scaling 132

Payrix

MAY 14, 2024

Before joining Worldpay for Platforms, he was CRO at Chargebee, a subscription revenue management platform that manages billing subscriptions and payments for companies throughout the world. I mean, we have a PayFac customer right now, that’s transitioning their whole payments model. We had that in Europe.

Payments 130

Payments Payment Services Payment Solutions SaaS Payments 130

Blulogix

FEBRUARY 9, 2024

As companies delve deeper into subscription models and agile monetization platforms , the necessity of integrating disparate processes—from sales and marketing to finance and customer support—becomes unmistakably clear. This holistic perspective is essential for tailoring offerings and enhancing customer satisfaction.

Technical Review 52

Technical Review Systems Review Operational efficiency. B2B 52

Sales Hacker

MARCH 1, 2024

This might look like: Community events Campaigns and activations Newsletters Podcasts Thought leadership and other blog content Establish your brand as a valuable, trusted resource that aligns with your product, and encourages your community to follow along by subscribing directly to your content channels.

VP of Engineering 72

VP of Engineering Scale SaaS AI Search 72

Blulogix

FEBRUARY 12, 2024

Strategies for Cultivating a Monetization Mindset Leadership Endorsement: Cultivation begins at the top. Leadership must not only endorse but also actively promote the monetization mindset as a core organizational value.

Innovation 52

Innovation B2B Construction Leadership 52

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. SaaS businesses, meanwhile, benefit from predictable streams of recurring revenue.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

Intercom, Inc.

OCTOBER 22, 2020

Nate agrees, believing that a great customer experience requires taking a holistic, strategic approach that encompasses a wide range of factors – from strategy and leadership to the voice of the customer, experience engineering, and employee experience. Strategy and leadership. Voice of the customer.

Leadership 218

Leadership AI Scaling Engineering 218

ChurnZero

MARCH 10, 2022

Engage and learn from industry experts and influencers. To catch a diverse group of individuals, they’re delivering content through their online community platform, their podcast and their weekly leadership calls. Customer Success Leadership Network. Build critical professional and personal relationships.

Customer Success 98

Customer Success Leadership Consulting Trends 98

User Pilot

NOVEMBER 23, 2023

That’s what Dave Martin , a product leadership coach, has talked about in his talk at this year’s Product Drive Summit hosted by Userpilot. Leadership and investors often challenge them because they can’t see anything tangible that they’re paying for. How is the outcome-based roadmap different from regular roadmaps?

Scale 105

Scale Underperforming Technical Team Sales Recruiting Software Review 105

Totango

JULY 15, 2022

To help make this process easier, Totango’s Detect Risk SuccessBLOC gives you instant visibility into customer signals and critical events, alerting you to proactively engage when needed. Helping you easily identify customers who may be at risk due to issues like low product adoption, poor financial standing and/or leadership changes.

Payment Methods 87

Payment Methods Payment Services Payments Payment Solutions 87

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. Is something very important because when we think about simplicity, you don’t want to present an invoice every time they want additional help.

Scale 132

Scale SaaS Payments Sales Recruiting Payment Services 132

Mucker Capital

APRIL 2, 2024

Buyers may also struggle to justify investments in new purchases and to convince their leadership team of the worth. Pricing Discussion With an understanding of potential savings, engage in pricing discussions with the buyer, considering the value the product provides compared to its cost.

Sales Recruiting 52

Sales Recruiting Technical Review Enterprise Cybersecurity 52

Totango

SEPTEMBER 30, 2020

Today we are releasing the Early Warning System SuccessBloc, which gives you instant visibility into customer signals and critical events, alerting you to proactively engage when needed. Champion Loss or Leadership Change. Overdue Payments and Outstanding Balances. Risk Analytics and Reporting.

Payment Solutions 62

Payment Solutions SaaS Payments Payment Services Marketplace as a Service 62

Frontegg

MARCH 17, 2022

Likewise, if the sales team has poor leadership, leads can’t be handled. This starts with the sign up process, a common churn culprit, all the way to selecting billing and subscription options. If one of the aforementioned components of the pipeline is not working well, business suffers immediately. How is this achieved?

Scale 105

Scale Technical Review Underperforming Technical Team Sales 105

Neil Patel

AUGUST 28, 2020

You want to attract this set of people, educate them with engaging content , and pull them into your sales funnels. From strategic ideation and leadership to account management and execution specialists, ask for the team who’ll work with you to achieve your goals. Industry-specific Thought Leadership. And the outcome?

Outsourcing Services 144

Outsourcing Services Sales Hiring Outsourced Development Company Culture 144

Buffer Resources

OCTOBER 11, 2023

But with Meta’s new verification subscription and X Premium , getting the social stamp of approval requires a lot less by way of expertise (if you’re willing to spend a bit of money every month, that is).  Experiment to find what format your audience is most receptive to. According to LinkedIn, not everyone can contribute.

Social Media 127

Social Media Branding AI Engagement 127

Chargify

AUGUST 6, 2019

Welcome to the Subscription Rockstars series! And, of course, we will pay special attention to how their subscription billing models and pricing strategies contributed to their growth. So, they chose to focus on growing fast and achieving industry leadership in their space. Image source).

Subscription 40

Subscription Payment Features Revenue Software Review 40

Intercom, Inc.

APRIL 23, 2020

” As the company leans farther into the thought leadership it has practiced for years, Amir and his team predict a massive shift in the way the rest of the world works. 23andMe Engages Millions of Research Participants to Study Covid-19 (23andMe). “This means you’re distracted all the time. .” The post H.O.M.E:

Healthcare 197

Healthcare Leadership Engagement Subscription 197

Sales Hacker

MARCH 16, 2020

Let’s hear from Luigi about the subscription economy and the subscription business model! How 7 mantras can teach the concept of recurring revenue. Bundles & subscriptions are everything! Everything is turning into a subscription — the way that SaaS B2B salespeople sell. What You’ll Learn.

Revenue 78

Revenue Scale Sales Hiring Subscription 78

ChurnZero

MARCH 3, 2022

This list is ordered by popularity based on the number of engagements with each content piece. If you are responsible for Customer Success in your subscription model company, you have monsters in your closet. 2021 Customer Success leadership study. Top five Customer Success resources brought to you by ChurnZero.

Customer Success 98

Customer Success Churn Onboarding Consulting 98

SmartKarrot

AUGUST 17, 2022

If hiring trends at SaaS companies are anything to go by, vacancies for Customer Success Manager (CSM) and Customer Engagement Manager (CEM) are in demand. Both are leadership positions, and these professionals are held high in the SaaS arena. Defining Customer Engagement Manager. Handle client invoices and billing.

Customer Success 10

Customer Success Engagement Management Sales Hiring 10

ChurnZero

MARCH 10, 2022

Customer Success Leadership Network The Customer Success Leadership Network is a community of Customer Success executives, consultants and practitioners who meet regularly and work to ensure that the evolving field of Customer Success is stained as a growth function for subscription companies and beyond.

Customer Success 52

Customer Success Leadership Consulting Trends 52

ChurnZero

MARCH 31, 2020

Customers who were highly active and engaged prior to COVID-19, may now be experiencing something completely different. Elevate a communication by sending it from a member of your executive leadership team with a personal message or offer. It’s a new avenue for their customers to stay engaged and connected to their local community.

Payment Methods 72

Payment Methods Payment Solutions Software Review Payment Services 72

Valuize Consulting

SEPTEMBER 8, 2022

Strategic Leadership For Smooth Scaling. In today’s high-velocity subscription-based economy, a solid Customer Success (CS) Operations motion is imperative to driving sustainable and scalable growth. The roles and responsibilities of a CS Operations Lead are expanding – both in scope and complexity. Process Design.

Customer Success 52

Customer Success Scale Entrepreneurship Leadership 52

Valuize Consulting

AUGUST 2, 2021

The subscription model has exploded in the last decade and fundamentally changed how software companies operate, measure success metrics and engage with customers. Q: If you needed to prove the ROI of Customer Success to a C-Suite Leadership team, how would you approach that conversation?

VP of Engineering 52

VP of Engineering Interviewing Metrics Scale 52

SmartKarrot

NOVEMBER 24, 2021

Subscription model, membership economy, consumption-based model. As per Deloitte , 8 out of 10 subscription companies are maintaining their customer base or growing their customer base in the pandemic. Today, businesses in the subscription economy have moved from selling one-off products to customers. Like what you are reading?

Subscription 10

Subscription Payment Features Payment Services SaaS Payments 10

ChurnZero

JUNE 10, 2021

The nominees are evaluated based on six criteria: entrepreneurial leadership; talent management; degree of difficulty; financial performance; societal impact and building a values-based company; and originality, innovation and future plans. The program engages entrepreneurs with insights and experiences that foster growth.

Entrepreneurship 98

Entrepreneurship Innovation Consulting Leadership 98

OpenView Labs

APRIL 16, 2020

So we had to prune back even as we were pivoting the teams and the leadership to chase a new opportunity. And we introduced a subscription business model. The suites and the subscription model have been a huge success. Put your best talent and leadership on transformation. How has leadership changed in the last few weeks?

Leadership 70

Leadership Business Model Healthcare Acquisition 70

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Customer > Team > Individual During my time at HubSpot, the leadership team shared this mental model to help with decision-making. Subscription business model. One of the Amazon Leadership Principles , “Have Backbone; Disagree and Commit” does just that. Customer data. Economies of scale. Freemium lead funnel.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

ChurnZero

NOVEMBER 11, 2020

Customer Success (CS) has become a larger priority for many companies in the past five years as the shift to SaaS subscriptions has become the de facto standard for most license models, and customers can more easily switch vendors with little effort. Why Focus on Subscription Churn?

Machine Learning 85

Machine Learning Artificial Intelligence Churn Mobile 85

Baremetrics

AUGUST 5, 2021

Now, many organizations are working on plans to build hybrid workplaces that won’t hurt productivity or employee engagement but will give employees the flexibility they demand. Sign up for the Baremetrics free trial and start seeing more into your subscription revenues now. Increase employee engagement. Table of Contents.

SaaS Payments 98

SaaS Payments Technical Review Payment Methods Software Review 98

ChurnZero

OCTOBER 1, 2022

B2C has the benefit of directly engaging end users, those consumers of the product. But the product itself is what’s engaging those users and really starting to find opportunities to get them to expand. If you’ve got a freemium engagement in B2C, it helps them to unlock that trapped value in your product.

Scale 97

Scale Customer Success Revenue Retention 97

SmartKarrot

NOVEMBER 29, 2022

Manage a queue for incoming issues of varying types, ranging from invoice discrepancies to large deployment modifications. Answer questions, provide assistance, and troubleshoot invoice issues on behalf of the Customer Success team. Apply here: [link] . Curation of nudge strategy to drive day-to-day learner communication.

Customer Success 19

Customer Success Scale Outsourced Development Sales Hiring 19

Sales Hacker

FEBRUARY 12, 2021

Inventory management capabilities: price, quotes, invoices, purchase orders. Email intelligence (email engagement and auto-capture). It can be used by everyone in the company, from the sales team to leadership to inventory tracking. Subscription-based sales automation. Workflows and email automation. Sales playbooks.

Payment Solutions 86

Payment Solutions Enterprise Scale Payments 86

Sixteen Ventures

AUGUST 14, 2022

NRR is often referred to as the “North Star” metric for SaaS and Subscription companies as, simply put, higher NRR = higher company valuation. If you start falling into the trap of, “we’re only here to make customers happy” or just to “serve customers” or “CSMs shouldn’t be commercial,” you’ll end-up misaligned with your leadership.

Customer Success 97

Customer Success Investment Sales Hiring Retention 97

Valuize Consulting

DECEMBER 7, 2021

In the subscription economy, there’s no debate about whether or not to invest in Customer Success (CS); 70% of rapidly growing businesses say that Customer Success is extremely important ( Hubspot , 2017). The second challenge organizations face is two-pronged: segmentation and engagement. Level Up Your Customer Success Organization.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98