SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Speaker video: Stripe is really a set of developer tools for building and operating an online business. I’m an execution person.

Scale 152

Scale Payment Services Payment Methods Scaling 152

SaaSHolic

MAY 15, 2023

Three important factors for companies to consider when implementing AI are discussed: organizational structure, management systems, and leadership models, with an emphasis on simplicity and financial optimization in data processes. Corporations have a huge responsibility in providing workforce development opportunities for their employees.

Payment Methods 52

Payment Methods Blockchain Artificial Intelligence Payment Services 52

Baremetrics

AUGUST 5, 2021

Now, many organizations are working on plans to build hybrid workplaces that won’t hurt productivity or employee engagement but will give employees the flexibility they demand. Sign up for the Baremetrics free trial and start seeing more into your subscription revenues now. Especially with monitoring your metrics. Table of Contents.

SaaS Payments 98

SaaS Payments Technical Review Payment Methods Software Review 98

SmartKarrot

APRIL 10, 2023

Being inundated with a lot of incoming calls Calls could be made to ask about the account’s balance, their invoice, or, if allowed, to make a month’s worth of late payments. Review store success in relation to CPS programmes by coordinating routine business evaluations with VPs and DMs.

Customer Success 19

Customer Success Payment Methods Payment Services Technical Review 19

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Payments has been around for thousands of years. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

ChurnZero

MAY 20, 2021

6M to $10M of Annual Recurring Revenue (ARR) or ~10 Customer Success Mangers (CSMs). Activities: Customer segmentation, defined CSM engagement models, defined customer journey maps, alignment between Sales and Customer Success. Focus on creating a bench for yourself by making sure your CSMs see a career path to a leadership position.

Customer Success 90

Customer Success Payments Payment Services Scale 90

Sales Hacker

FEBRUARY 12, 2021

Support: Check for extra costs related to customer support, whether or not they offer support in your language (if you’re running a global sales team), and how you can get in touch with the CRM’s support team (via phone, email, etc.). Inventory management capabilities: price, quotes, invoices, purchase orders. Sales playbooks.

Payment Solutions 87

Payment Solutions Enterprise Scale Payments 87

SmartKarrot

APRIL 10, 2023

Being inundated with a lot of incoming calls Calls could be made to ask about the account’s balance, their invoice, or, if allowed, to make a month’s worth of late payments. Review store success in relation to CPS programmes by coordinating routine business evaluations with VPs and DMs.

Customer Success 15

Customer Success Payment Methods Payment Services Technical Review 15

SaaStr

AUGUST 7, 2020

We’ve invested in over 300 companies at Salesforce Ventures and have partnered with both of you closely and it’s been amazing to see this story up close and personal over the years. Yeah, I’m a product person by training and so we had had a lot of experience building SaaS and vertical products. David Schmaier: Sure.

Payment Solutions 147

Payment Solutions Pricing Payments Payment Services 147

SmartKarrot

MARCH 23, 2023

Demonstrating our SaaS platform online. Subscriptions from clients renewed. Collaborate on fundamental customer success KPIs and performance with the senior leadership team and larger go-to-market team. Payment that is competitive. Answering client questions. Controlling extensive client accounts.

Customer Success 19

Customer Success Payments Underperforming Technical Team Payment Services 19

Intercom, Inc.

MAY 16, 2019

Phil: Being part of the Customer Engagement team here, I think a lot about product onboarding and expansion, so you can imagine how excited I was when we launched Product Tours last month. Patrick: It’s a tool that helps you create interactive product onboarding guides for online businesses or online products.

Payment Solutions 106

Payment Solutions Underperforming Technical Team Onboarding Software Review 106

SaaStr

AUGUST 9, 2019

Vikas Bhambri: Three weeks later, I hosted a CIO breakfast in London and I had CIOs from some of the biggest banks in London, as well as some of the US banks that had a significant presence, i.e. at JP Morgan in London, and to a person, they said they would never spend another penny in on-premise CRM. Vikas Bhambri: Yeah.

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

SmartKarrot

APRIL 13, 2020

SaaS businesses are organizations that provide subscription-based software applications that are centrally hosted on their servers over the internet. Instead of buying and installing the infrastructure, customers can simply bear the subscription costs of the functionalities they use. Source: Byteant , December 2019. Salesforce.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

Sales Hacker

NOVEMBER 15, 2017

Account Based Marketing (ABM) is a strategic framework that engages qualified individual prospects or customer accounts as unique markets in themselves, worthy of focused, hyper-personalized treatment by sales, marketing and other teams. .

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

SaaStr

NOVEMBER 7, 2019

The idea for Stripe, I’m sure most of you know in the early days was to have just a few lines of code and lead developers accept payments in the apps and services. It was a distribution API in a very rudimentary form, and it allowed us to be present in other properties than our website.

Payments 119

Payments Merchant Services Payment Solutions Payment Services 119

SmartKarrot

SEPTEMBER 1, 2022

Sales motion: A corporation’s method and strategies to market its goods. Annual Contract Value (ACV): The typical annual cost of a client’s subscription. There are a few tried-and-true methods for carrying out that task: Change your viewpoint: The last thing you should be thinking about is the product you offer.

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

User Pilot

MAY 8, 2024

Personalize experiences for different customer segments. Cultivate a customer-centric culture from leadership down. Userpilot is a product growth platform with feedback, analytics, and engagement features. Personalization satisfies users’ emotional needs: it makes them feel valued and understood.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

Incredo

NOVEMBER 1, 2019

Most commonly, startups that employ it sell their products completely via ecommerce, so that they can remain focused on quality of the product and design. The same goes for the website, customer support, and user onboarding. Focus: Product and Customer Journey. Focus: Customer Onboarding and Face-to-Face Conversion.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

ProfitWell

OCTOBER 7, 2019

Today on Recur Now, the astronomical findings of Zuora’s Subscription Economy Index are released. We’re also talking subscription sports with a pricing expert, and highlighting a former Netflix culture-building badass. Your top subscription news. Subscription Cavaliers. Can you guess who? WeWork lets go.

Subscription 49

Subscription Payment Features Payments Payment Services 49

SaaStr

OCTOBER 24, 2019

Christian Lanng : So we started with something very, very narrow, which was invoicing. But invoicing happens to be connected to something really, really important, which is payments. So if you get the invoice, you get the payment and that’s a lot more interesting. You pay a subscription. ” No.

Payments 102

Payments Payment Features SaaS Payments Underperforming Technical Team 102

BrightBack

AUGUST 19, 2019

Subscription businesses can't survive on acquisition alone. A subscription business model requires proving a consistent return on investment (ROI) to your customers. When it comes to measurement, a single churn goal needs to be communicated from executive leadership to the rest of the company. Make retention personal.

Retention 55

Retention Underperforming Technical Team Strategy SaaS Payments 55

ProfitWell

SEPTEMBER 9, 2019

Today's Top Subscription News. Subscription Economy Powers Growth. The music business is booming and it’s all thanks to the subscription economy. billion in the first half of the year, driven by growth in subscriptions to streaming services such as Spotify, Apple, and Amazon. rose 18% to $5.4 rose 18% to $5.4

Payment Solutions 40

Payment Solutions Sales Recruiting Payment Methods Payment Services 40

SaaStr

AUGUST 6, 2019

Tradeshift Pay is an entrant payment solution for supply chains, meaning no matter where your supplier is in the world, we can make sure they get paid. We were on the phone selling our software before we’d even really begun to get the first few customers in and figure out what do they really need? We have Tradeshift Pay.

Payment Solutions 146

Payment Solutions Payments Outsourcing Services SaaS Payments 146

Intercom, Inc.

AUGUST 29, 2019

I worked with Jack Welch of GE for a couple of months to get his online MBA program off the ground, and when I started my first company way back in the day, Jack came to Boston to do one of his conferences. Now at around the 51st person that we’re bringing in, it just doesn’t seem that they have the same passion that we do for the business.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

SaaStr

JANUARY 14, 2020

My intention today is to share a little bit about our journey as a company, my personal journey as an entrepreneur, and give you something that you can take away to apply to your own businesses. His name is Nate Walkingshaw and he has a book out on product leadership that was recently published, which is an incredible book.

B2B 133

B2B B2C Scale New CTO 133

Sales Hacker

SEPTEMBER 15, 2020

Today on the show, we’ve got Brian Litvack, the first person that ever hired me as a sales consultant and my fast friend. Key lessons learned in 10 years of top leadership [12:23]. Sam Jacobs: Today on the show, we’ve got Brian Litvack, the first person that ever hired me as a sales consultant and my fast friend.

Leadership 63

Leadership Payments Scale Payment Methods 63