CustomerSuccessBox

JUNE 20, 2022

With the right customer success software in place, you’ll be able to automate your onboarding and customer journeys, optimize product adoption, instantly check on the health of your customers, and accurately track and report on the metrics that align with your company’s goals. Improve user onboarding. Early-stage SaaS.

Artificial Intelligence 52

Artificial Intelligence Customer Success Software Payment Features 52

Neil Patel

APRIL 9, 2021

The industry insights section provides you with data on certain industries, such as healthcare and financial services. Investing in workforce development and onboarding is an expensive process. Knowing what trends and insights matter to you is most important. Conclusion.

Scale 125

Scale Social Media Advertising Marketplace as a Service 125

User Pilot

APRIL 10, 2023

Personalized onboarding experiences reduce the time to value by educating users on how to use your product effectively. By running in-app surveys, you can get a better understanding of how well your onboarding works, the most valuable features, and how satisfied users are with the free plan. Product usage tracking in Userpilot.

Strategy 80

Strategy SaaS Onboarding Marketplace as a Service 80

User Pilot

FEBRUARY 21, 2022

Interactive user guides improve user onboarding and drive product adoption. for user onboarding ), and offering self-service support with a Resource Centre can help your users expand their knowledge base. These detailed onboarding tours tend to be linear and not particularly interactive. What is an interactive user guide?

SaaS 89

SaaS Onboarding Marketplace as a Service Engagement 89

User Pilot

AUGUST 30, 2023

She also founded SaaS consulting firm, Sonderhouse , through which she teams up with other experts to provide sound education and coaching for SaaS startups. Product-Led Onboarding: How to get users to value, quickly Product-led onboarding uses the product itself to guide users through the onboarding process.

Scale 100

Scale AI Growth Hacking Innovation 100

ProfitWell

OCTOBER 3, 2019

Today, we see Appcues and Zapier team up , a prospect for human IPO-ing, plus an outlet for education by ear. Sony halves the price of its PlayStation Now subscription service, as the cloud gaming saga rages on—adding new titles like “Grand Theft Auto V” and “God of War” to the subscription service. Education via ear.

Marketplace as a Service 47

Marketplace as a Service Subscription Payment Features Education 47

Neil Patel

APRIL 20, 2021

Until that happens, you’ll find it difficult to sell your actual products or services. Your responsibility is to educate others’ human minds as you convey your brand’s core message. Most people and companies think products and services sell because of their great features. how do you stand out from the crowd?

Sales 137

Sales Outsourcing Services Marketplace as a Service Underperforming Technical Team 137

Neil Patel

MARCH 2, 2021

The more (positive) reviews and testimonials you have, the more likely prospective customers are to put their faith and money in your services. Instead, pursue the ones best aligned with the services you offer and your target audience. B2C” businesses sell goods and services directly to consumers. Let’s start with B2C.

Software Review 127

Software Review Technical Review Scale Merchant Services 127

SmartKarrot

JUNE 7, 2023

Apply here: [link] Role: Senior Customer Success Manager Location: San Francisco, CA, United States (Remote) Organization: NCX As a Senior Customer Success Manager, you’ll build strong relationships with landowners to comprehend and advocate for their needs, ensuring their success with NCX’s platform and marketplace.

Customer Success 19

Customer Success Point of Sale Marketplace as a Service SMB 19

Sales Hacker

JUNE 7, 2021

For example, a minimum number of maintenance technicians would be critical if you sell a field service app. When you onboard new salespeople or bring new products to market, you need to equip people with a solid understanding of the customer business activities and workflows served by your company’s solutions. Example job titles.

Sales Recruiting 107

Sales Recruiting Payment Services Payment Methods Sales 107

OpenView Labs

DECEMBER 15, 2020

Now—a happy consequence—cloud marketplaces are on a similar trajectory of growth and have opened up a powerful go-to-market channel for sellers that you probably haven’t heard of yet. Not to mention 73% of B2B buyers prefer the convenience of digital buying through ecommerce, web direct or marketplaces (more on that later). .

Marketplace as a Service 52

Marketplace as a Service Cloud Scale B2B 52

SmartKarrot

MARCH 26, 2021

Work closely with Customer Services to identify customers in need of additional help, or attention, or customers that run a risk for churning. Share customer feedback on the product and its functionality with the Product and Customer Onboarding teams. Prepare and educate customers on new features and releases.

Customer Success 10

Customer Success Sales Hiring Marketplace as a Service Scale 10

SmartKarrot

JULY 16, 2021

Role: Director of Customer Success Location: Remote, San Francisco Bay Area Organization: OpenComp As a Director of Customer Success, you will build a global customer success organization to support customers from onboarding, activation, and training through to long-term multi-stage renewal and expansions projects.

Customer Success 10

Customer Success Healthcare Consulting Marketplace as a Service 10

SmartKarrot

JANUARY 25, 2022

The critical nature of software for business growth is a key reason for the exceptional growth of Software as a Service (SaaS) companies in recent times. BugHerd provides top-notch services for bug tracking and website feedback. Through Go1’s learning and educational services, individuals and organizations can further their abilities.

SaaS Payments 10

SaaS Payments Payment Services Payment Methods Marketplace as a Service 10

Casey Accidental

OCTOBER 24, 2022

Eventbrite was historically a 50% sales and 50% self-service business. So, as we decided to take a bet on building an intuitive, self-service experience instead of masking user experience issues with human support, we really had to confront Belsky’s product lifecycle for the first time. Sounds expensive.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

User Pilot

OCTOBER 22, 2023

Three kinds of webinars are obvious options for increasing engagement: product onboarding webinars, ongoing product education (and upselling), and webinars announcing large product releases. Not only do they provide a platform to educate, update, and communicate with your users, but they also bring a human touch.

Engagement 101

Engagement SaaS Onboarding Marketplace as a Service 101

Payrix

FEBRUARY 21, 2024

To start the series, Ian and his guest Andy Meadows, Head of Partner Success Management for Payrix, dive into the topic of resourcing and what you need to consider when it comes to selling payments, boarding and underwriting, service and support, and development and tech. Now, we’ve not hit on the backend service and support piece.

Payments 100

Payments Merchant Services Embedded Payments Payment Services 100

Intercom, Inc.

OCTOBER 16, 2019

“Think of pricing along a continuum with self-service pricing at one end and enterprise at the other” As you scale and evolve your business, there are a few key questions to ask as you determine your pricing strategy: Do you anchor off competitors (if any exist) or substitutes? Goal of website.

Business Model 195

Business Model Scale Pricing Payment Methods 195

Unbounce

JUNE 16, 2020

These are often built with agencies, consultants, and managed-service-providers (MSPs) in mind. These partners resell your product and benefit from offering ongoing services, usually on a retainer basis. It can take a while to recruit the right partners and onboard them effectively to start producing results. Reseller Programs.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

ChurnZero

JANUARY 13, 2022

Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities. In his new role, Bill will be responsible for ensuring success throughout the customer entire lifecycle, from initial onboarding onward. Cloudera and Hortonworks, Inc.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

User Pilot

MARCH 29, 2024

Digital marketing : Target potential customers online by attracting them to your online marketplace or website. As a product growth brand, Userpilot's webinars discuss everything from product analytics to SaaS product metrics, user onboarding best practices, and user feedback techniques.

Branding 91

Branding Social Media Technical Review Software Review 91

How To Buy Saas

JANUARY 1, 2021

Your course gets the advantage of getting promoted in these online course platform marketplaces. Online Course Marketplace. Online Course Marketplaces. In a course marketplace, the course you create becomes part of a catalog and you get an existing student base to sell online courses to. Onboarding management.

Payment Methods 98

Payment Methods Payments Payment Solutions Marketplace as a Service 98

SaaStr

JUNE 10, 2020

And if you’re at HR, how do you optimize onboarding? We saw McDonald’s, they started separating their arches and really trying to do public service announcements around social distancing. It’s a competitive marketplace. We have a service and support. How do I optimize my function? And we did that.

Travel 187

Travel Marketing Scale Outsourcing Services 187

OpenView Labs

AUGUST 24, 2021

In Privy’s case, partnering with email service providers (ESPs) makes sense because Privy’s primary purpose is growing email lists by getting more contacts, and ESPs generally base their pricing on the number of contacts on a list. Privy and ESPs are aligned on a shared mission, and the services they offer are intrinsically complementary.

Scale 100

Scale Strategy Merchant Services Marketplace as a Service 100

Intercom, Inc.

MAY 10, 2018

Switching to a different service is something that takes a lot of effort. Andrew: I started on the driver side of the business, and as everyone knows about marketplaces, the supply side is often the trickiest, hardest side. I saw both sides of the marketplace, which was a lot of fun. You joined on the supply side, correct?

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

Totango

JULY 2, 2019

These days, customers expect personalized service. There’s no better way to provide a great customer experience than by surrounding them with attentive, responsive, and personalized service. . Still, you need to know more in order to build a highly responsive and personalized service. Understand Your Customers.

Enterprise 84

Enterprise Marketplace as a Service Customer Lifetime Value Onboarding 84

SaaStr

NOVEMBER 21, 2020

What is the right way to onboard them? Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. You might sell it through Facebook marketplace.

SaaS Payments 283

SaaS Payments Scale Payment Services Payment Solutions 283

Chart Mogul

SEPTEMBER 15, 2023

No Wait, of Course That Is the Single Most Important SaaS Metric by Jason Cohen, A Smart Bear The purpose of a metric is to be a tool in service of your goals, timeline, size, circumstance, even philosophy, not as a master you are thoughtlessly obligated to obey. We’ve gathered several blog posts on the topic. Happy reading!

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Totango

AUGUST 20, 2019

Their importance lies in their ability to reveal the customer experience of the product or service so you can add value to that experience and maximize the growth of both the customer and your own enterprise. It follows directly on from the onboarding phase and marks a customer’s independence with the product. Better Onboarding.

Marketplace as a Service 66

Marketplace as a Service Metrics Onboarding Customer Success 66

Intercom, Inc.

NOVEMBER 14, 2019

It’s time to start thinking about retention at scale and bring onboard a customer success team. Kayti argues, “Even in self-service models, there’s a relationship that they’re feeling with your product.” We love the marketplace you’ve created.’”. Informal advocacy is equally important. We love you.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

Totango

JULY 2, 2019

These days, customers expect personalized service. There’s no better way to provide a great customer experience than by surrounding them with attentive, responsive, and personalized service. . Still, you need to know more in order to build a highly responsive and personalized service. Understand Your Customers.

Enterprise 48

Enterprise Marketplace as a Service Customer Lifetime Value Onboarding 48

OpenView Labs

MAY 12, 2020

loyal customers, how the company differentiates its brand in the marketplace, and why they founded a thriving user community. Small businesses or teams who adopt it self-service. Getting to a high level of specificity in their key content—like onboarding emails—enables them to connect effectively with prospects and users.

Underperforming Technical Team 98

Underperforming Technical Team Marketing Scale B2C 98

Chargify

MARCH 6, 2018

There are approximately 8 million children being educated in the UK and 25% of those children receive additional education assistance via “private tuition” (also called “private tutors” in the U.S.). Provides excellent customer service. It’s working. The company itself has grown 23% in the last 12 months. The birth of EdPlace.

B2C 40

B2C Merchant Services B2B Payment Services 40

All that Saas

JULY 14, 2021

They claim that they ensure brands can use Showell for their product or service to shine, face to face, online, or in virtual meetings. This allows the team to focus on the customers, make sure that the services are up and running quickly, with the help of a personalized onboarding plan. Key Features. Key Features.

Sales Enablement 52

Sales Enablement Software Review Software Development Team Review 52

SaaStr

AUGUST 15, 2020

Jay Snyder: So I guess I’d say it’s forcing us to both challenge our customers more than ever, and by extension us to be educated and in tune with the customer’s business, more than ever. We’ve got everything from self-service all the way up to the enterprise. Nick Mehta: Yeah. Jay Snyder: 100%.

Payment Methods 233

Payment Methods Merchant Services Scale Payments 233

Sales Hacker

OCTOBER 7, 2021

Every industry needs sales so the education you receive working in this role can be immense. The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Anne is a principal analyst in the Sales Operations Research Service at Forrester.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

JUNE 16, 2020

Matt Garratt: And it’s not just going to be we think in things like work from home tools like Zoom or IT solutions like VPN, but it’s really going to transform how business is getting done, whether that’s online education and learning. I was an account executive covering financial services vertical and covering in New York.

Sales Hiring 169

Sales Hiring Scale SaaS Payments Payment Services 169