ChurnZero

JANUARY 20, 2021

This is a guest blog post by Justine Dennis, Manager, Customer Success & Support at Fusebill. . Mattias Putman and Ewout Meyns launched PieSync in 2014 with a goal in mind: keep customers satisfied. “Mattias and I are very aware that PieSync’s success depends on that of our customers. If you take care of your customers from day one, you create a kind of kick-start for new customers,” Meyns said on the business’s blog.

Customer Success 98

Customer Success Scale SaaS B2B 98

SaaS Metrics

JANUARY 21, 2021

Software as a service or SaaS is a business model where customers pay to use software that is hosted on a remote computer. If you are a founder of a SaaS startup, you might be thinking about how you can generate first leads and sales. In the present time, the SaaS space is crowded, which makes finding, nurturing, and converting qualified leads challenging, but it’s still possible.

Business 52

Business SaaS Engineering Business Model 52

Predictable Revenue

JANUARY 19, 2021

Marketing and sales teams may work for the same company, but they behave like enemies way too frequently. Learn how to prevent that! The post How to Strengthen Your Company Through Sales-Marketing Alignment appeared first on Predictable Revenue.

Marketing 264

Marketing Sales Revenue 264

SaaStr

JANUARY 17, 2021

In theory, many things can kill a SaaS startup after $4m-$5m ARR. In practice, quitting is the only thing. In theory, many things can stop a SaaS startup after $4m-$5m ARR from getting to $100m. In practice, high churn is the only thing. — Jason BeKind Lemkin (@jasonlk) January 17, 2021. Part of my job when I invest in a start-up is to get folks excited about the company.

SaaS 363

SaaS Venture Capital Churn Branding 363

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Payments

Tom Tunguz

JANUARY 17, 2021

From time to time, I chart the fastest growing categories of startup investment in the US for seed through Series C. Here are 2015 , 2017 , This year, I was certain the categories would have been influenced by COVID19. I analyzed Crunchbase data and looked for the startup categories that grew fastest in terms of funding rounds year-over-year, provided there were at least 10 rounds in that category.

Startup 362

Startup Software Engineering Finance Engineering 362

Predictable Revenue

JANUARY 21, 2021

There are a few key challenges that sales leaders face during a bad economy that they may not be thinking about already, and Steve Benson is here to talk about them. The post Actions Sales Leaders Need to Take in a Recession appeared first on Predictable Revenue.

Sales 278

Sales Revenue 278

SaaStr

JANUARY 21, 2021

We checked in on Twilio at $1B in ARR , but it’s interesting to check in again at $2B+ in ARR as the engine just hasn’t stopped worth. Twilio is still growing an epic 53% at $2B in ARR; has diversified its product portfolio further acquiring Segment; and now has a stunning $60B market cap! Up from $3B at IPO! 5 Interesting, Updated Learnings: #1.

Telecommunications 307

Telecommunications Scale Scaling Engineering 307

Tom Tunguz

JANUARY 20, 2021

On Thursday, February 4th at 9:30 AM PT, Redpoint Office Hours will host Daria Kissner , who built and led internal and external communications for Google Ads and Commerce, and YouTube. With the transition to remote work, the discipline of internal communications has become critical for startups to master. Keeping teams motivated, aligned, and connected when each person is in a different place is a new muscle for many startups to train.

Communication 306

Communication Startup Scaling Marketing 306

The Daily Egg

JANUARY 22, 2021

Are you looking to improve your medical practice’s productivity, accounting, and patient management processes, but you don’t know how? Or, maybe you have heard about software that can help your staff improve scheduling and back office functions, but you’re not tech-savvy and are a bit nervous on where to begin. Fret not, because medical practice […].

Software Review 317

Software Review Software Management Technical Review 317

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

Intercom, Inc.

JANUARY 20, 2021

Most companies spend huge budgets creating content to get people to sign up to their product. But once a customer signs up, it’s left to a handful of badly written FAQs to help people get the most from the product. It’s no wonder up to 60% of users who sign up for a free trial use a product once and never come back. At Intercom, we believe that providing educational and motivational help content leads to loyal and engaged customers.

Scale 232

Scale Technical Review Education Customer Support 232

SaaStr

JANUARY 17, 2021

Don't pick a cofounder that. – has something better to do – wants to see how it goes – has a clear backup plan – sees it as risky – argues over who should be CEO – doesn't 100% believe. You'll see. — Jason BeKind Lemkin (@jasonlk) July 18, 2020. As we’ve talked about before, the great thing about SaaS, is it compounds.

Acquisition 304

Acquisition SaaS Software Business 304

Trint

JANUARY 20, 2021

Feeling the Zoom Boom? We get you. And it is real. Calendars booked out with Zoom calls and virtual team meetings featuring your boss’ cat is the new norm. Staying focused, keeping on top of all action items and taking notes virtually is tough. With teams more distributed than ever, it’s getting harder and harder to keep on top of everyday tasks like sharing internal comms, updating teams and refreshing your content.

Communication 130

Communication Interviewing Marketing 130

The Daily Egg

JANUARY 19, 2021

“I enjoy making hundreds of phone calls to strangers every day,” said no one ever. So, why not automate your outbound phone calling process instead of wasting hours and hours trying to call prospective customers? Especially when we have predictive dialer software available. This software is designed to connect sales agents with as many people […].

Software Review 315

Software Review Software Sales 315

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

Neil Patel

JANUARY 22, 2021

Marketers have been thinking about, arguing over, and implementing personalization tactics for the last few years. So why in the world would I promote depersonalized marketing? If you’re like most eager marketers, you’re are trying to keep up with personalization. You may have tried retargeting, creating highly-targeted landing pages, and using dynamic ads.

Marketing 145

Marketing Strategy Revenue Business 145

SaaStr

JANUARY 20, 2021

$30B+ Datadog became the great darling of developers and devops years ago, and never stopped pushing on the accelerator. It’s expanded its product portfolio to build an incredible observabillity engine approaching $1B ARR. At ~$700m ARR, Datadog was still growing an incredible 61% year-over-year.

Payments 303

Payments Cloud Engineering Revenue 303

Nimble - Sales

JANUARY 21, 2021

Are you looking for a career fit for an extroverted person such as yourself, who isn’t into spending long years on the bench? In this piece, we are vivisecting the steps of how to become a sales representative – a career in sales that’s a perfect fit for people with highly developed interpersonal skills. But […]. The post How To Become a Sales Representative in 2021: a Step-by-Step Algorithm appeared first on Nimble Blog.

Sales 134

Sales Development 134

The Daily Egg

JANUARY 17, 2021

Purchase order software, also known as PO software, is a digital way for businesses to order supplies, inventory, and services from vendors. PO software eliminates tedious manual tasks, like tracking supplies with pen and paper or calling suppliers to place a new order. These tools help automate the sales-purchase process while making accounts payables more […].

Software Review 263

Software Review Software Sales Business 263

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Revenue

Neil Patel

JANUARY 22, 2021

If you’re like most business owners, you’ve invested resources in creating a Facebook business page that engages your customers. You may have spent years growing your following and building trust. What if something leaves your business page vulnerable to a Facebook hack? Here is what you need to know to protect yourself—and your business—from a Facebook hack.

Software Review 145

Software Review Scale Banking Scaling 145

SaaStr

JANUARY 22, 2021

As you try to hire up for your SaaS company, you’re going to be faced with a lot of choices and trade-offs. No hire is the perfect package. Do you take a risk on someone a little more junior than you’d like? Someone from a company a little larger than you’d like? Someone from a very different industry? I don’t have all the answers here.

Fractional VPE 260

Fractional VPE Sales Hiring Part-Time VPE Engineering 260

Andreessen Horowitz

JANUARY 21, 2021

This first appeared in the monthly a16z fintech newsletter. Subscribe to stay on top of the latest fintech news. . Fintech cozies up to the creator economy. It was inevitable: After shaking up gaming, education, media, and audio, the creator economy … The post Fintech taps influencers; Walmart and Google ramp up financial services; Simple shutters, and more appeared first on Andreessen Horowitz.

Education 134

Education 134

The Daily Egg

JANUARY 18, 2021

Imagine owning an Internet-based rental property run on autopilot. They are no more dealing with tenants falling behind on their rent, forgetting to turn off the water, or destroying your place. Reseller hosting works exactly like this, but instead of apartment spaces, you’re renting out web hosting services. Making money is simple: Purchase a bulk […].

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As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

Pricing

Neil Patel

JANUARY 20, 2021

Facebook organic reach is down. Way down. In the past, posting a link on your Facebook or Instagram page could drive hundreds of clicks. Not any more. Social media referrals have stagnated around 5 percent of all traffic for years. The average Facebook post will reach just over 5 percent of your followers. The encouraging news is social media reach is still massive.

Social Media 145

Social Media Software Review Branding Engagement 145

SaaStr

JANUARY 22, 2021

What does it mean to make your product the star in your SaaS growth strategy? It’s imperative to incorporate critical elements in your product-led strategy to ensure its success. Ciara Peter (Gainsight VP of Product & Design) and Mickey Alon (CTO & Founder of Gainsight PX) share their practical tips for product leaders looking to achieve business growth.

Scale 260

Scale New CTO CTO Acquisition 260

Divestopedia

JANUARY 20, 2021

Investment bankers conduct a comprehensive review of historical numbers to show a company in the best financial position possible when it's up for sale. Learn the most common adjustments to EBITDA so you can look for them yourself.

Business 132

Business Investment Sales 132

The Daily Egg

JANUARY 20, 2021

Dispatch management is often an unviable role, where dispatchers act as the bridge between field service and customer experience. Even the most organized dispatch managers struggle with handling continually evolving asset and technician scheduling, along with ever-changing customer needs. Fortunately, the days of giant spreadsheets and whiteboards are long gone.

Software Review 233

Software Review Software Management 233

Speaker: Dan Olsen - Product Management Trainer and Consultant, Author, and Speaker

Everyone working on a product is trying to achieve the same goal: product-market fit. But most products fail to do so. In this webinar, product management expert Dan Olsen will share his simple but effective framework for achieving product-market fit from his book The Lean Product Playbook. He will explain his Product-Market Fit Pyramid and The Lean Product Process, a 6-step methodology that guides you through how to: Determine your target customer Identify underserved customer needs Define your

Product Marketing

Neil Patel

JANUARY 18, 2021

About two-thirds of companies find it tough to produce engaging content. If you’re one of them, there’s a good chance your problems stem from the ideation phase. In other words, you’re struggling to come up with enough engaging blog post ideas. Now, if you’re a regular visitor to my blog, you’ll know I write a lot of content (also, thanks for reading!).

Trends 145

Trends Engineering Engagement Marketing 145

SaaStr

JANUARY 22, 2021

Q: Your sales manager is under great pressure to increase sales. At a recent meeting of the entire sales staff, this person said, “We have to hit our numbers no matter what it takes!” Does this emotional appeal change your way of dealing with customers? The struggle to hit the base plan can indeed produce some less than ideal behavior in sales teams: “Churn and burn” deals, where customers are promised functionality that doesn’t really exist just to close them.

Sales 241

Sales Churn Pricing Cloud 241

Nimble - Sales

JANUARY 22, 2021

The COVID pandemic rang the bell of change for humanity. We rushed for a break from normalcy with the curiosity of schoolchildren. A bit of adrenaline in the blood, but mostly a relief – many liked the idea and freshness of the WFH rhythm. For salespeople, things began looking worrisome pretty quickly. Specifically, for those […]. The post How To Sell Software To Small Business: Successfully Selling SaaS to SMB in 2021 appeared first on Nimble Blog.

SMB 131

SMB Software Business SaaS 131