Sat.Jan 16, 2021 - Fri.Jan 22, 2021

3 Key Customer Success Insights that Drive SaaS Growth

ChurnZero

This is a guest blog post by Justine Dennis, Manager, Customer Success & Support at Fusebill. . Mattias Putman and Ewout Meyns launched PieSync in 2014 with a goal in mind: keep customers satisfied. Mattias and I are very aware that PieSync’s success depends on that of our customers.

The Benefits of SEO in Your SaaS Business

SaaS Metrics

Software as a service or SaaS is a business model where customers pay to use software that is hosted on a remote computer. If you are a founder of a SaaS startup, you might be thinking about how you can generate first leads and sales.

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How to Strengthen Your Company Through Sales-Marketing Alignment

Predictable Revenue

Marketing and sales teams may work for the same company, but they behave like enemies way too frequently. Learn how to prevent that! The post How to Strengthen Your Company Through Sales-Marketing Alignment appeared first on Predictable Revenue.

The #1 Reason SaaS Companies Stall Out at $15m-$20m ARR

SaaStr

In theory, many things can kill a SaaS startup after $4m-$5m ARR. In practice, quitting is the only thing. In theory, many things can stop a SaaS startup after $4m-$5m ARR from getting to $100m. In practice, high churn is the only thing. — Jason BeKind Lemkin (@jasonlk) January 17, 2021.

Realizing the Benefits of Automated Machine Learning

How are organizations using machine learning and artificial intelligence (AI) to derive business value? Renowned author and professor Tom Davenport explains the rise of automated machine learning, its benefits, and success stories from businesses that are already using it.

Best Database Software

The Daily Egg

Businesses in the modern era rely on data for everything. From customer data to marketing information, website data, and more, companies collect data at nearly every touchpoint. But all of that data is useless if you can’t store it, keep everything organized, and access information when you need it.

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Actions Sales Leaders Need to Take in a Recession

Predictable Revenue

There are a few key challenges that sales leaders face during a bad economy that they may not be thinking about already, and Steve Benson is here to talk about them. The post Actions Sales Leaders Need to Take in a Recession appeared first on Predictable Revenue.

Why Lead Velocity Rate (LVR) Is The Most Important Metric in SaaS

SaaStr

One thing that is great in SaaS, from a 20,000 foot perspective at least, is You Can See The Future. It’s the benefit of a recurring revenue stream in a B2B model.

Best Predictive Dialer Software

The Daily Egg

“I enjoy making hundreds of phone calls to strangers every day,” said no one ever. So, why not automate your outbound phone calling process instead of wasting hours and hours trying to call prospective customers? Especially when we have predictive dialer software available.

Mergers & Acquisitions: The Best Sales Opportunity You (Probably) Haven’t Thought About

Sales Hacker

What if I told you there was a little-known strategy to close huge deals with large companies you never thought you’d have a chance with? Well, good news — there is.

B2B SaaS Financial Operations Trends Report 2021

From the economy to funding to the downstream impacts of ASC-606 adoption, we explore what finance teams and founders alike are most concerned about in 2021 in our report. If you're in B2B SaaS, you don't want to miss this one.

Fintech taps influencers; Walmart and Google ramp up financial services; Simple shutters, and more

Andreessen Horowitz

This first appeared in the monthly a16z fintech newsletter. Subscribe to stay on top of the latest fintech news. . Fintech cozies up to the creator economy.

A Simple Commitment Test For You And Your Co-Founders

SaaStr

Don't pick a cofounder that. – has something better to do – wants to see how it goes – has a clear backup plan – sees it as risky – argues over who should be CEO – doesn't 100% believe. You'll see. — Jason BeKind Lemkin (@jasonlk) July 18, 2020.

Best Dispatch Software

The Daily Egg

Dispatch management is often an unviable role, where dispatchers act as the bridge between field service and customer experience. Even the most organized dispatch managers struggle with handling continually evolving asset and technician scheduling, along with ever-changing customer needs.

The Fastest Growing Sectors of Startup Fundraising in 2020

Tomasz Tunguz

From time to time, I chart the fastest growing categories of startup investment in the US for seed through Series C. Here are 2015 , 2017 , This year, I was certain the categories would have been influenced by COVID19.

What is Contextual Analytics? The Next Evolution of Embedded Analytics

Download this white paper to learn what contextual analytics is, how BI platforms like Yellowfin revolutionize the way users discover insights from their data with native contextual analytics, and how it adds value to your software solution by elevating the user experience.

How to Run Sales Trainings Your Reps Will Actually Enjoy

Sales Hacker

Have you ever presented something to help level up your team and just saw blank stares looking back? Or saw nothing but people looking down at their phones? How about when you ask…” are there any questions? ” and all you hear is crickets?

Knowing — and Sharing — Your Zero Cash Date

SaaStr

One of the most important operating metrics in your SaaS start-up, if you aren’t predictably cash-flow positive, is your Zero Cash Date (“ZCD”). You hear a lot about SaaS metrics, but this one doesn’t often come up.

Best Reseller Hosting Plans

The Daily Egg

Imagine owning an Internet-based rental property run on autopilot. They are no more dealing with tenants falling behind on their rent, forgetting to turn off the water, or destroying your place.

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The Last SaaS Churn Guide You’ll Ever Need to Read

Chart Mogul

Read it. Bookmark it. Save it. In this blog post, we have collected everything you need to know about churn — along with links to the best resources on the internet. You’ll never need to visit another site to learn about churn. Have you ever wanted to ruin a SaaS party?

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Brand Health Report: Tech Talent Ranks the Most Innovative Companies They'd Love to Work for and Why

Hired surveyed more than 4,000 tech workers to find out which companies rank as their most desirable employers and how other organizations can compete for their attention. Download this report to learn what tech talent values most in a potential employer and how to improve your employer brand.

Recap Emails: Better Follow-Up for More Wins

Sales Hacker

You’ve just had a great discovery call with a qualified prospect. You’ve both agreed to meet next week for a demo, and your champion has agreed to invite the economic buyer to the call.

5 Interesting Learnings from Datadog at $700,000,000+ ARR

SaaStr

$30B+ Datadog became the great darling of developers and devops years ago, and never stopped pushing on the accelerator. It’s expanded its product portfolio to build an incredible observabillity engine approaching $1B ARR.

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Best Purchase Order Software

The Daily Egg

Purchase order software, also known as PO software, is a digital way for businesses to order supplies, inventory, and services from vendors. PO software eliminates tedious manual tasks, like tracking supplies with pen and paper or calling suppliers to place a new order.

Journal Club: A Safer Psychedelic

Andreessen Horowitz

Move over microdosing, there is a new approach to psychedelic medicine. Psychedelics — like LSD and psilocybin — are some of the most powerful drugs that affect … The post Journal Club: A Safer Psychedelic appeared first on Andreessen Horowitz.

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"I Love Filling Out 12-Page Applications and Waiting Weeks For a Response,” Said No Merchant Ever

Learn how becoming a payment facilitator can improve a merchant’s experience and your revenue.

How to Get the Most Out of LinkedIn Sales Navigator in 2021

Sales Hacker

LinkedIn has been around for less than two decades, but it’s already changed the way we sell. Social media has created new channels for sales reps to conduct research on prospective customers, connect with leads, and build relationships.

5 Interesting Learnings from Twilio at $2 Billion in ARR

SaaStr

We checked in on Twilio at $1B in ARR , but it’s interesting to check in again at $2B+ in ARR as the engine just hasn’t stopped worth.

Best Medical Practice Management Software

The Daily Egg

Are you looking to improve your medical practice’s productivity, accounting, and patient management processes, but you don’t know how?

Why You Should Depersonalize Your Marketing in 2021

Neil Patel

Marketers have been thinking about, arguing over, and implementing personalization tactics for the last few years. So why in the world would I promote depersonalized marketing? If you’re like most eager marketers, you’re are trying to keep up with personalization.

How to Measure DevSecOps Progress and Ensure Success

Speaker: Shannon Lietz, Director of DevSecOps Team, Intuit

The new DevSecOps team is up and running, and you feel ready to take on rising security threats while delivering quality software updates. But that leaves just one question: how do you monitor your new program as effectively and efficiently as possible? Join Shannon Lietz, Director of DevsecOps at Intuit, and award-winning innovator, to learn the answers to these questions so you can lead your DevSecOps team to the top!

Bio Eats World: The Genetics of Risk

Andreessen Horowitz

Genetic testing is on the cusp of a major revolution, which has the potential to shift not just how we understand our risk for disease, but how … The post Bio Eats World: The Genetics of Risk appeared first on Andreessen Horowitz. bio big data genomics healthcare

Everything is Sort of the Same at a Given ACV (Annual Contract Value)

SaaStr

As you try to hire up for your SaaS company, you’re going to be faced with a lot of choices and trade-offs. No hire is the perfect package. Do you take a risk on someone a little more junior than you’d like? Someone from a company a little larger than you’d like?

Best Appointment Scheduling Software

The Daily Egg

Having to manually book appointments over the phone is a hassle. You’re practically arrested by your inability to ignore the calls. On top of that, there is a huge possibility of more questions about your service being asked on that call, which captures more of your valuable time.