User Pilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

AI 97

AI Customer Success ChatGPT Management 97

CustomerSuccessBox

AUGUST 23, 2021

Just one phenomenal customer experience can make a world of difference. This statement can’t be true enough for the Customer Onboarding Process in the SaaS world! Some professionals argue that the onboarding process is not easy. However, the process of perfect onboarding, where the customers are happy, is tough!

Onboarding 52

Onboarding B2B Customer Success Communication 52

Totango

AUGUST 5, 2022

A client onboarding questionnaire helps you gather the information you need for excellent client relationships that promote long-term loyalty. Asking the right questions is key to effectively using this powerful customer success tool. What Is a Client Onboarding Questionnaire? Why Create a Client Onboarding Questionnaire?

Onboarding 83

Onboarding Technical Review Software Review B2B 83

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding 86

Onboarding SaaS Payments Payment Services Payment Solutions 86

Totango

APRIL 26, 2021

Integration – Enhanced and easier control of the data flow from Totango to customer systems. . As part of the Digital Engagement focus, next week we will share more on how to manage your customers’ digital journey in Totango using SucceasBLOCs. Introducing the Nurture Customers SuccessBLOC.

Systems Review 62

Systems Review Customer Success Engagement Trends 62

Totango

JUNE 17, 2021

What is customer segmentation ? We’ll discuss the subtle shade of difference between customer segmentation and audience segmentation, two terms with some overlap that are often used interchangeably. We’ll look at the different ways you can segment your customers and when to apply each. Onboarding progress. Hybrid touch.

Technical Review 71

Technical Review B2B Customer Success Technology 71

User Pilot

JULY 18, 2023

Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products! Customer feedback tools facilitate the collection and analysis of user feedback for customer-centric decision-making.

Software Review 96

Software Review Software Management Azure 96

User Pilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Systems Review 92

Systems Review Social Media Technical Review Software Review 92

CustomerSuccessBox

OCTOBER 5, 2021

As a Customer Success leader or VP or Head of CS, you must be intrigued by the number. This will help you in deciding whether you’re on the right track to success or not. Account health KPIs- Product adoption, customer usage, etc. The metric can be further measured at various stages in the customer journey like-.

Customer Success 59

Customer Success Technical Review Sales Hiring Underperforming Technical Team 59

CustomerSuccessBox

MARCH 9, 2022

In the glorious business of the SaaS space, one underlying truth that determines the growth and scaling of the business is that it takes several months to recover the Customer Acquisition Cost (CAC) and get to the profitable zone at a unit economics level. This blog helps to clarify the purpose of CRMs versus Customer Success tools.

Customer Success 52

Customer Success Scale Customer Lifetime Value Outsourced Development 52

Totango

MARCH 4, 2022

B2B customer service is often confused with B2B customer success, but they are not the same. Despite their differences, however, they do share an intimate relationship – you need strong customer service to achieve customer success. What is B2B Customer Service? App integrations.

B2B 91

B2B Customer Success Technical Review B2C 91

CustomerSuccessBox

NOVEMBER 2, 2021

A seamless handoff from sales to customer success to implementation is necessary to deliver the promised early value. This is crucial to make your customer’s experience easier. CS professionals must have felt the grunt of a bad transition from Sales to Customer Success. Customer Retention. Onboarding.

Customer Success 52

Customer Success Technical Advisors Sales Technical Review 52

CustomerSuccessBox

SEPTEMBER 4, 2019

A few months back, I completed my 4th year in the Customer Success world. When I look back to the old me, I feel that I have learned a lot as a Customer Success Manager (CSM). In case, you are planning to switch to Customer Success and wonder how we truck through our day, here’s a little glimpse.

SaaS Payments 78

SaaS Payments Payment Services Payments Payment Facilitation 78

Neil Patel

SEPTEMBER 12, 2020

Whether you are setting up a small non-profit or are itching to take over the world with your handmade jewelry, the quality of your site will be a key factor in your success. Do you want to start a simple blog documenting your travel adventures? There is one decision in life that you simply cannot get wrong. Get building! But fret not.

Payment Methods 145

Payment Methods Technical Review Software Review Systems Review 145

OPEXEngine

FEBRUARY 22, 2022

There are many ways to classify SaaS companies, but differentiating companies based upon who their customers are presents the best approach for measuring performance and driving success for SaaS businesses. Business to Consumer (B2C). Enterprise. SMM SaaS Company Overview & Market Dynamics.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

ChurnZero

JULY 12, 2019

This is a guest blog post by Andy Mura, the Head of Marketing at Userlane. Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

User Pilot

APRIL 7, 2021

The more positive interactions they have, the more likely they will turn into long term customers and become product advocates. How important are your user engagement metrics? Well, let’s say you have a newsletter building tool with 3 million users and your competitor has 800,000. Seems pretty great right? Source: Google Playtime EMEA 2017.

Engagement 74

Engagement Metrics Scale Benchmarks 74

SaaStr

OCTOBER 10, 2019

Our firm basically wants to help you, help you create better and more engaging interactions with your communities, audiences, customers. They require information to do a better job and customers, they are not always happy and not always incentivized to provide that information. Want to see more content like this? My pleasure.

Scale 135

Scale Scaling Payment Methods SaaS Payments 135

Saasler

AUGUST 1, 2016

Sooner or later, all SaaS companies come to the realization that in great measure, the success of their business depends on setting up an effective onboarding process. The first one, which is the one we’ll focus on, is known as a high-touch or “concierge approach.”. Faster process.

Onboarding 40

Onboarding Customer Success Business Model Education 40

Upscope

JANUARY 4, 2021

It turns out that the number one way in which customers like to fix a problem is by fixing it themselves. Why customers prefer self service There are plenty of statistics covering why self-service is the go to channel for many customers. We run 2 companies with a total of around 300 sign ups a day between them.

Software Review 52

Software Review Systems Review Technical Review Scale 52

Point Nine Land

MAY 6, 2019

A few tips to unlock virality and maintain low CACs at scale At Point Nine, we’ve been fortunate enough to invest in about half a dozen companies building products that are intrinsically viral (or have a built-in growth mechanism in their product). grow exponentially) while not spending more on acquiring customers.

SaaS 73

SaaS Scale Acquisition PayPal 73

User Pilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. TL;DR A marketing growth strategy is a comprehensive business growth approach focusing not only on customer acquisition but also on long-term engagement and retention.

Underperforming Technical Team 75

Underperforming Technical Team Strategy Marketing Customer Lifetime Value 75

User Pilot

APRIL 30, 2024

TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. The approach makes your company more customer-centric , improves customer satisfaction and retention , and gives you a competitive edge. A robust customer success strategy enables customers to get the most out of the product.

Strategy 74

Strategy SaaS Customer Lifetime Value Education 74

SaaStr

OCTOBER 15, 2019

Okay so, before we get started, I just wanted to give you guys a quick overview about what we do at Mapistry because none of you guys are our customers. Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? FULL TRANSCRIPT BELOW.

Underperforming Technical Team 155

Underperforming Technical Team Sales Hiring compliance SMB 155

User Pilot

APRIL 21, 2024

Is there a better in-app onboarding software that would better fit your needs? The solution makes it possible for teams to onboard, engage, and retain users without needing coding skills to create these in-app experiences. Some offer different advantages over others while some will simply get you basic functionality but at a low price.

Software Review 52

Software Review Onboarding Pricing Enterprise 52

Sales Hacker

SEPTEMBER 2, 2021

They make the product experience better – especially when it comes to onboarding users. User onboarding is the process that takes people from perceiving, experiencing, and adopting the product’s value to improve their lives. In fact, sales-assisted user onboarding can increase conversion rates by 3.5 Our product is self-serve.

Onboarding 93

Onboarding Sales Hiring Sales Consulting 93

User Pilot

APRIL 21, 2024

Is there a better in-app onboarding software that would better fit your needs? Spekit is an employee onboarding solution. You cannot use Spekit to create customer-facing guides that are accessible to external users. Is WalkMe or Spekit the best tool for interactive user guides? Let’s dive in!

Software Review 52

Software Review Onboarding Pricing Enterprise 52

Baremetrics

MARCH 23, 2020

Another walked me through the onboarding emails he sends to retain 94.7% of his customers. For example, if you had a 5% monthly user churn rate, that means each month 5% of your customer base is canceling. You had 100 customers at the start of May and 5 canceled during the month. in just a few months. What is churn?

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

Totango

AUGUST 31, 2021

Artificial intelligence in customer success is no longer an innovation but an established best practice. AI has changed the way customer success is defined, placing a digital-first approach at the forefront of CS management. How Has Digital Technology Changed Customer Success?

Artificial Intelligence 90

Artificial Intelligence Customer Success Technical Review AI 90

Totango

AUGUST 12, 2020

Customer onboarding is an introduction to a new way of working. Your customer has sought out your product because they hope it will bring them value and growth. The most effective ways to take the stress out of that transition are to build the customer onboarding experience around simple steps and a clear path to value.

Onboarding 87

Onboarding SaaS Customer Lifetime Value Enterprise 87

User Pilot

MARCH 14, 2024

Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. With Heap, you can track user interactions in real time across all touch points within your product. With numerous Heap alternatives, it can be challenging to make a final decision.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

Totango

AUGUST 18, 2020

The same theory applies to good customer success. That knowledge gives you the power to settle the low-touch vs. high-touch debate in favor of whichever method better leverages your resources toward generating growth for your customer and yourself. Low-Touch Vs. High-Touch: What Is the Difference?

Customer Success 64

Customer Success Scale Customer Lifetime Value Engagement 64

User Pilot

JANUARY 26, 2021

Customer journey analytics is your greatest resource in making sense of your user data. If all the data we collect to create better products and customer experiences were trees, each company could plant its own forest. It’s being able to look from above and see the customer journey that winds through them. But then what?

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In the times of the coronavirus pandemic especially, a primary meter that will set businesses apart is customer experience.

Retention 21

Retention Outsourcing Services Strategy VP of Engineering 21

Casey Accidental

OCTOBER 18, 2021

Growth: tuning the product experience so more people can connect to the current product’s value prop e.g. Uber improving driver onboarding. In Eventbrite’s case, the company was: Integrating the acquisition of Ticketfly to move up-market in a specific vertical and build an enterprise sales motion. What Type of Job is This?

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

yoursales

JANUARY 28, 2022

What you should be making decisions based on is, which sales processes generates the best outcomes you're after - and for your customers. Sales W hich challenges would you like sales technology to solve for your sales team? That's the main question we'll be seeking to answer starting 2022. What is sales technology here to do?

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

How To Buy Saas

DECEMBER 1, 2020

With so many SAAS getting visibility in online marketplaces, we found that new saas businesses are struggling hard to make it to the right set of customers. Moving down the lines of this blog, you will get to learn some of the smart ways of doing saas marketing in 2021. How to Prepare a Successful SaaS Marketing Strategy Roadmap?

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105