Sat.Oct 03, 2020 - Fri.Oct 09, 2020

The Honest Answers on What’s Next for Events

SaaStr

When COVID hit in January of 2020, it tore through the landscape of B2B + Cloud events, canceling all events that thousands of companies rely on for pipeline and revenue.

How to Improve Customer Retention—Even During a Pandemic

Totango

Customer retention is the continuation of a valued service. Like the binge-worthy series that demands one more late-night episode after another, when things are going well in business no one wants to interrupt the experience. So, what happens when external forces threaten that flow?

Insiders

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Best Employee Scheduling Software

Neil Patel

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Managing the shifts of your workforce on a daily, weekly, and monthly basis can be challenging.

Best Shared Hosting Plans

The Daily Egg

Shared hosting is like living in an apartment. It’s not the most efficient way to do things, but it is the most affordable. Plus, you don’t have to worry about everyday maintenance or upkeep, which makes it perfect for beginners.

The Digital Experience Insights Report

You don’t need to feel your way around in the dark anymore. Download this groundbreaking report to shine a light on the invisible opportunities your team is missing — and discover what they’re ultimately costing your business.

5 Tips To Improve the Odds When You Hire VPs Who Were Fired or Quit

SaaStr

As you scale up in SaaS, one thing I can almost guarantee is that you are going to hire some VPs who were either fired or quit their last role. Especially in Bay Area-centric startups.

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The Mispricing of Software Companies

Tomasz Tunguz

Public software companies trade on forward revenue multiples. Investors contrast the relative value of one business by comparing the enterprise value divided by forward revenue (sum of the next 12 months' revenue) of one business to another.

5 Ways Sales Reps Can Keep Their Income Up Through COVID-19

Sales Hacker

The global tech market growth will drop to 3% in 2020 and 2021, according to the Forrester IT spending forecast. And it could drop even more if we go into a full-fledged recession. Almost 50% of CFOs expect to reduce IT costs by canceling less-critical projects.

The Beauty and ROI in The Zero Voluntary Attrition Sales Team

SaaStr

There’s a common thinking that sales teams should be relatively high churn. That the bottom 15-20% of the sales team almost has to churn each year, because it’s survival of the fittest.

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Why captioning and subtitles drive engagement

Trint

Video consumption is booming and demand for captioned video is high. Tap into new distribution channels and speak to your customers on the channels they're using. Make your videos accessible with with ready-made captions and subtitles from Trint.

Going to Market Smarter in the New Economy

The fight to find new customers and retain existing ones is the biggest business challenge for many companies. Technology will continue to play a part in fostering buyer allegiance and building brands in the “new normal.” In 2021, as companies continue to move more functions online, employees will take a more virtual -- and flexible -- mindset and lifestyle in parallel to the digitization of businesses. To succeed, you must change the way you conceive and build new products as a digital business. Download the report today to discover more!

Lessons learned while adding "as A Service"? to software applications

Sean Jazayeri

Not just WHY you should SaaS-enable your software application, but also HOW to SaaS-enable it. Transitioning an application into a modern SaaS enabled offering in more of a challenge than many people realize or expect

Does Your Product Manager Have Way Too Much on Their Plate? Hire Product Ops.

OpenView Labs

It was only a matter of time. First, we saw the emergence of the sales operations function. Then, as marketing became more data-driven and strategic, they also developed their own operations role.

The Two Characteristics of Every Great Salesperson

SaaStr

Q: What are the characteristics of a great sales person? Well, it’s really two: Listening + Tenacity. A rep that doesn’t listen talks too much. A rep that doesn’t listen talks all over the prospect. A rep that doesn’t listen just gets the script out.

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Customer Success vs. Customer Support: What Are the Differences?

Totango

Customer success vs. customer support: although these two terms appear similar, they actually refer to two different, yet complementary, functions within a company.

How to Empower Your Users So You Can Create a Great Product

Speaker: Johanna Rothman, Management Consultant, Rothman Consulting Group

Join Johanna Rothman, Author and Consultant, for her session that will discuss why instead of designing for the users, CTOs and their teams should collaborate with empowered users to create a great product together.

The Cure for Aging Might be the Cure for Alzheimer’s

Andreessen Horowitz

There’s been a lot of talk lately about possibilities for treating aging—from blood transfusions from old mice to young, to eradicating “zombie” cells, to taking daily rapamycin and metformin pills to extend your healthspan.

How to Meet ADA Website Compliance

Neil Patel

The terms “website accessibility” and “ADA website compliance” are increasingly being bounced around in the online business world—there’s a good chance you’ve heard of it.

How, When and Why to Launch a Second Product: A Deep Dive with Dharmesh Shah, CTO Hubspot

SaaStr

We caught up with one of the SaaStr community’s favorite speakers, Dharmesh Shah CTO and co-founder of Hubspot on lessons learnings launching a second product. Hubspot recently expanded its Sales products and the learnings were top of mind. The A+ session is above but a few top learnings: Expanding Your Product-Line: Overcoming Your Own Success.

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What is CRM documentation and how can it benefit your business?

ITPro

CRM software can be transformative, but employees need the resources to get the best out of it. customer relationship management (CRM

Insiders' Guide to Self-Service Analytics

Self-service analytics are vital for how your users interact and engage with your application. As you explore analytics solutions for your application, see why self-service analytics can prove critical to the adoption and stickiness of your application.

4 Tips to Get to a Signed Sales Contract Faster

Sales Hacker

A verbal “yes” to a sale can feel exhilarating. But as sales professionals, we all know there’s never a reason to celebrate until you get a signature on the dotted line. Unfortunately, once the contract leaves your hands, the ball is no longer in your court.

Best Remote Access Software

Neil Patel

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Have you ever been in your office and realized the files you need are on your home computer?

Be Careful Hiring “Dualies” — Folks That Are a VP of More Than One Thing

SaaStr

A VP of Sales and Success A VP of Sales and Marketing A VP of Sales and Anything Else. Is usually not really a VP of Sales. — Jason BeKind Lemkin (@jasonlk) October 9, 2020. I don’t know about you, but I’ve had to recruit a lot of types of folks over the years where my domain knowledge was limited. I’ve had to recruit Ph.Ds. from various domains including particle physics. Front-end, mid-end, back-end engineers of all sorts and types.

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How to Talk to Customers: 10 Tips for Startup Founders

Groove HQ

A guide to (successfully) supporting customers while running every other part of your business. The post How to Talk to Customers: 10 Tips for Startup Founders appeared first on Groove Blog. Customer Support

The Forrester Wave™: B2B Marketing Data Providers, Q2 2021

In our 24-criterion evaluation of B2B marketing data providers, we identified the 11 most significant vendors — Data Axle, Dun & Bradstreet, Enlyft, Global Database, InsideView, Leadspace, Oracle, SMARTe, Spiceworks Ziff Davis, TechTarget, and ZoomInfo Technologies — and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2B marketing professionals select the right one for their needs.

a16z Podcast: How to Decide, Convey vs. Convince, & More

Andreessen Horowitz

How to Choose The Right Conversion Rate Optimization Agency

Neil Patel

Did you recently find out that your conversions are low compared to the industry average? If that’s the case, then you need to hire a Conversion Rate Optimization Agency that can help you fix this issue.

How to Successfully Cut Costs and Keep Your Team Together in Tough Times

Sales Hacker

Right now, businesses are under more pressure than ever to reduce costs. Between the downturned economy and a customer base not as willing to spend money, many boards and CEOs are demanding their companies trim a significant amount of fat to get through the hard times.

Overcoming impostor syndrome – tips for dealing with self-doubt

Inside Intercom

Our work lives are riddled with anxieties. Many of them are natural and fleeting, and we deal with them. One that can haunt people, however, is impostor syndrome. The belief that we are a fraud, doubting our accomplishments and talents.

The Beauty and Brains of Actionable Data: How to Go From Concept to Reality

Speaker: Dr. Joe Perez, Senior Systems Analyst at NC Dept. of Health & Human Services, and Chief Technology Officer at SolonTek

Join Dr. Joe Perez, Senior Systems Analyst at NC DHHS, and Chief Technology Officer, SolonTek, to learn how you can capitalize on your ideas by blending internal with external while leveraging them into a cohesive strategy for both the short term and the long term.

Freemium: Playing the Long Game

Chart Mogul

Freemium is gaining popularity as an effective growth strategy for B2B SaaS companies. Yet assessing this pricing model's success can be challenging if you're not measuring its long term, compounding effect on revenue.

How Technology Affects Communication

Neil Patel

For better or worse, technology affects communication because it is a part of our everyday lives. It impacts the way we work, entertain ourselves, and stay in touch.

The Importance of Trust: 3 Steps to Build a Culture of Trust-Based Selling in Your Team

Sales Hacker

Trust is the key to making sales in today’s world. Unfortunately, any engagement where a buyer feels they are being sold to results in a feeling of distrust due to a misalignment of objectives. Your goal is to make money.