Totango
SEPTEMBER 22, 2022
SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps. Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. For customer success teams, SaaS tools serve to optimize the customer life cycle, improving your marketing, sales, and customer service to deliver better results to clients.
Sales Hacker
SEPTEMBER 22, 2022
When it comes to meeting an account rep, learning about a new solution, or reviewing a sales proposal, 113% of buyers (give or take ) would rather watch short videos on their own time than ‘hop on a quick 30-minute call.’ Despite the fact that personalized videos are what the buyer wants—convenient to watch and share with other stakeholders—most sellers resist this approach!
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SaaStr
SEPTEMBER 22, 2022
So when we first started writing about Bill.com at its IPO , it was a sleep SMB accounting product. In fact, it took 14 years to get to this sleepy (but still impressive) IPO. Things were coming together, but to truly realize repeat founder Rene Lacerte’s vision, the company needed 2 more things: its network of suppliers to get so big, it created a massive network effect.
Predictable Revenue
SEPTEMBER 22, 2022
Donald Kelly joins the Predictable Revenue podcast to discuss his best outbound sales tips for LinkedIn and how to use video to stand out in B2B sales. The post How to Sell Using LinkedIn and Video appeared first on Predictable Revenue.
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When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.
SaaStr
SEPTEMBER 22, 2022
In some cases, weirdness wins the race. The lovably off-beat “weird” marketing automation platform Mailchimp was recently acquired by Intuit for $12 billion. At SaaStr Annual 2022, Mailchimp Co-Founder Ben Chestnut sat down with SaaStr Founder Jason Lemkin to answer questions about the two-decade journey to $1 billion in annual recurring revenue (ARR).
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
SaaStr
SEPTEMBER 22, 2022
THANK YOU, thank you, thank you. Our global SaaStr community had such a strong showing at SaaStr Annual 2022 last week. We set so many records at SaaStr Annual 2022, it brings a tear to our eye. We hosted 10,101 attendees across 3+ days. 12,750 mentorship connections were made. 1,931 braindates and mentorship sessions were hosted. 324 VCs in Meet-a-VC Program. 457 Founders in Meet-a-VC Program. 289 speakers, 52% women, 66% less represented. 189 sponsors.
Andreessen Horowitz
SEPTEMBER 22, 2022
When capital becomes more expensive, how do you evaluate and decide on the best financing option for your company? There is (or at least there should be) a VC industry saying: “Give me your headline price, and I’ll give you … The post Funding When Capital Isn’t Cheap appeared first on Andreessen Horowitz.
Intercom, Inc.
SEPTEMBER 22, 2022
At some point in their growth, businesses usually start investing in customer research. They work with consulting firms, hire their own analysts, buy data management software. But the fact is that a large portion of the employees – developers, marketers, product managers (whose work depends on an intimate understanding of the customer) – rarely, if ever, interact with them.
Sage Intacct
SEPTEMBER 22, 2022
For SaaS CFOs, one set of letters eclipses almost all others in importance: FP&A. Financial planning and analysis is the bread and butter of any successful SaaS company. It's vital at all times, but it becomes even more so during a market correction like the one we're currently experiencing.
Speaker: Tamara Fingerlin, Developer Advocate
Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.
Intercom, Inc.
SEPTEMBER 22, 2022
Elasticsearch is an indispensable part of Intercom. It underpins core Intercom features like Inbox , Inbox Views, API, Articles , the user list, reporting, Resolution Bot , and our internal logging systems. Our Elasticsearch clusters contain more than 350TB of customer data, store more than 300 billion documents, and serve more than 60 thousand requests per second at peak.
OnStartups
SEPTEMBER 22, 2022
The following is a guest post by Arjun Moorthy , founder of The Factual. Arjun and I have known each other for a long time, originally when he was a member of the HubSpot leadership team. He's one of the smartest people that have come through the halls of HubSpot. -Dharmesh. Startups are hard. 90% fail, 10% within the first year itself. If you’re a startup founder you already know these statistics and yet you are irrationally proceeding forward.
Intercom, Inc.
SEPTEMBER 22, 2022
A few years ago, we published The Onboarding Starter Kit , which helped thousands of businesses successfully onboard their customers. Today, we’re launching a completely refreshed guide to help you activate, engage, and retain more customers in the modern age. Since the onset of the global pandemic, many businesses have become internet businesses. In addition, due to economic uncertainty, company after company is tightening their tool budget, making it more valuable than ever to hold onto, nurtu
IT World
SEPTEMBER 22, 2022
If you’re building a large spreadsheet in Google Sheets or need to read one that has a hefty amount of data, it’s helpful to apply filters to it. A filter lets you hide specific data (such as numbers or text) inside a range of cells that you select so that you can see what your spreadsheet looks like without this information. In other words, it filters out the data that you don’t want to see in your spreadsheet.
Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage
There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.
Intercom, Inc.
SEPTEMBER 22, 2022
At Intercom, our mission has always been to make internet business personal – and we think the key to creating those personal connections between businesses and customers is to facilitate conversational experiences. That’s why we are so proud to announce we have been named a “Strong Performer” in The Forrester New Wave™: Conversation Automation Solutions Q3 2022.
Andreessen Horowitz
SEPTEMBER 22, 2022
… The post A Call to the SEC: Treat Crypto Assets as if Clients Matter appeared first on Andreessen Horowitz.
IT World
SEPTEMBER 22, 2022
Apple's latest addition to the litany of tools for project and research collaboration, while inherently limited to Mac, iPhone, and iPad users, might even be of use to pros from time to time. Apple’s keeping tabs for you. Despite wailing from bookmark reactionaries like myself, Apple seems truly committed to the notion of organizing the web using tabs, rather than traditional bookmarks.
Entrepreneur - SaaS
SEPTEMBER 22, 2022
Simplicity is undoubtedly worth fighting for — because once it gets away, many other things (including your customers) are likely to follow.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
IT World
SEPTEMBER 22, 2022
Disclosure: Dell and Intel are clients of the author. Last week, I visited Intel’s Israel Development Center ; this week I spoke with Jenn Saavedra , Dell’s chief human resources officer. From both the trip and that call, I was able to learn about some of the best practices each company is using to create a better workplace. They’re the kinds of moves other companies should keep in mind and even try to roll out for their workers.
BetterCloud
SEPTEMBER 22, 2022
G2 just released its Fall 2022 Grid Reports and we’re excited to announce that not much has changed. This quarter, BetterCloud was named a Leader in six Grid Reports, which is the same story we told in this blog post (and also this one) in previous quarters. This is flattering for all the same reasons it has been humbling in the past. These Grid Reports are built based on actual feedback we received from BetterCloud customers on G2’s platform.
IT World
SEPTEMBER 22, 2022
Workers want their productivity measured by the results they achieve, not by how many hours they log during the work week, according to a survey of 3,500 employees in the US, UK, Australia and Canada. The survey by business software and services provider Adaptavist found 58% of workers want to eliminate the 40-hour work week, and nerly half (47%) believe the best flexible work option would be a four-day work week.
SaaS Metrics
SEPTEMBER 22, 2022
The Professional Master’s Degree in Software and Computer Systems Engineering of TECH University is designed to work with the best tools in cloud computing Cloud computing is a technology that allows people to access remotely to file storage, software, and data processing using the Internet, from anywhere in the world without connecting. Read more. The post Google Cloud Platform, the cloud computing tool that offers many resources that can be used in business first appeared on SaaS Metrics.
Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments
Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.
IT World
SEPTEMBER 22, 2022
FaceTime, WhatsApp, and Zoom could be in the crosshairs of UK communications regulator Ofcom, which has announced a probe into cloud services, messenger apps, and smart devices. It’s just the latest in a global sequence of regulatory investigations likely to impact Big Tech. UK is looking into the clouds. The UK regulator says it plans to examine the positions of Amazon, Microsoft, and Google in the UK’s $17 billion cloud services market.
SmartKarrot
SEPTEMBER 22, 2022
Role: Director of Customer Success – Remote Location: Remote, Seattle, WA, US Organization: Diversio As a Director of Customer Success, you will partner with Revenue leadership counterparts to refine processes, systems, and resources to successfully support customers. Provide direction and expertise on DEI topics to enterprise clients as well as the Customer Success team.
IT World
SEPTEMBER 22, 2022
For the majority of office-based workers, working outside the office has been the new normal for close to two and a half years. Hybrid work, however, has created a growing disconnect between employees and leaders, according to new research from Microsoft’s latest Work Trend Index Pulse Report, published in conjunction with the latest product upgrades to its employee experience platform, Viva.
SmartKarrot
SEPTEMBER 22, 2022
The Net Promotor Score was created by Fred Reichheld in 2003 and is used by businesses globally. The Net Promoter Score, also known as NPS, is a metric used to measure customer satisfaction (CSAT) and brand advocacy. Customer loyalty is a huge aspect for any business to drive success and scale their business. The NPS was created to help businesses understand where they are in terms of how many loyal customers and how many unsatisfied customers they have.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
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