Sales Hacker

JULY 18, 2022

We all know customer retention is more important than ever. Which is why it’s key to strengthen customer retention processes by automating them, keeping customers engaged, and detecting any signs of churn before they happen. This piece looks at how to harness the power of sales automation for customer retention with 5 ready-made, templated processes , and 5 best practices to consider on your automation journey.

Payment Services 101

Payment Services Churn Payment Methods Payment Solutions 101

Tom Tunguz

JULY 18, 2022

In 2018 at Saastr, Jason Lemkin & I talked about private equity becoming an increasingly aggressive buyer of venture-backed software companies. Last year, private equity firms inhaled $29 billion dollars’ worth of startups - a twenty-year record and 50% more than the previous peak. The high-water mark underscored the importance of private equity sponsors as an exit avenue for startups in black Sharpie marker.

Startup 356

Startup Retention Pricing Software 356

SaaStr

JULY 18, 2022

Gartner: businesses will spend $100,000,000,000 more on software in 2023 than 2022. Yes, $100B more in 2023. Startups: THIS IS THE WORSE RECESSION SINCE THAT TULIP THING I READ ABOUT IN SCHOOL pic.twitter.com/qGKuXLchFQ. — Jason 2022 SaaStr Annual Sep 13-15 Lemkin (@jasonlk) July 15, 2022. So Gartner has its latest report out on worldwide IT forecasts, taking into account inflation, the Ukraine invasion, current effects, and other volatility today.

Venture Capital 347

Venture Capital Software Cloud Forecasting 347

Predictable Revenue

JULY 18, 2022

Can outbound sales survive without cold calling? Here are our top tips to help you navigate sales prospecting where mass outreach is legally restricted. The post How To Do Outbound Sales If You’re Legally Restricted appeared first on Predictable Revenue.

Sales 264

Sales Revenue Strategy Development 264

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When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.

Scale

SaaStr

JULY 18, 2022

Q: Dear SaaStr: What Are Some Good Strategies To Hire People In The Early Days? A few basic thoughts … that many still don’t get right: Don’t hire anyone that doesn’t understand their functional area better than you do. They should. Don’t hire anyone you don’t believe in. They won’t succeed, if for no other reason than you won’t backfill them the right way.

Sales Hiring 291

Sales Hiring Strategy Interviewing Startup 291

SaaStr

JULY 18, 2022

The competition for engineers is fiercer than ever — and that means that companies need to work harder than ever to attract and retain them. Each company approaches this challenge uniquely, but there are a few features consistent in every workplace that are hard to leave. Co-founder and CEO of Plato, Quong Hoang, the #1 mentoring platform for engineering leaders , helped moderate a discussion between CTO of Change.org, Elaine Zhou, and Head of Engineering at Notion, Michael Manapat, on this subj

CTO Coach 279

CTO Coach CTO Hire New CTO Engineering 279

Sales Hacker

JULY 18, 2022

??Want to write sales emails like a pro? Kristina and Will look at common email mistakes (using real examples) and rewrite them so that you can learn what to do differently. Join Kristina Finseth (Sr. Manager, Outbound Growth Marketing at Greenhouse) and Will Allred (Co-Founder & COO at Lavender) to get TWO perspectives and TWO approaches on real sales emails, every week on Sales Hacker.

Growth Marketing 103

Growth Marketing Engagement Sales Management 103

Inturact

JULY 18, 2022

A well-organized promotional strategy is highly effective for your SaaS company.

SaaS 98

SaaS Strategy Marketing 98

User Pilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? If you aren’t and want to boost these metrics, this article is for you! Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. TL;DR. Customer loyalty measures the likelihood that a customer will do repeat business with you because they love your brand.

Retention 98

Retention SaaS Customer Lifetime Value Education 98

Speaker: Tamara Fingerlin, Developer Advocate

Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.

Data

Andreessen Horowitz

JULY 18, 2022

Most of the world’s leading consumer marketplaces looked like completely different businesses at their inception. Amazon was famously an online bookseller, while Uber started as a black car service. DoorDash launched as “Palo Alto Delivery” (reflecting its narrow geographic range), while Booking.com exclusively helped travelers find hotels in the Netherlands.

Marketplace as a Service 81

Marketplace as a Service Travel Business 81

IT World

JULY 18, 2022

For many years, performing an in-place upgrade was something you only did to workstations — and even then, these upgrades were usually for consumer machines. The main reason an IT purest would do an in-place upgrade was to capture the free upgrade. Especially for business deployments, the thinking has been that it’s best to do a clean install when upgrading to a new operating system.

Business 80

Business 80

Groove HQ

JULY 18, 2022

On one hand, WooCommerce: built on (free) WordPress, charging you nothing to use its services. Or Magento: built for large enterprises, people with big budgets, and large development teams. The post 2022 Ecommerce Platform Guide: WooCommerce vs. Magento appeared first on Groove Blog.

Enterprise 64

Enterprise Development Customer Support 64

IT World

JULY 18, 2022

Despite an extremely low unemployment rate in first half of 2022, job seekers are bracing for conditions to worsen in light of growing concerns about inflation, gas prices, and a potential recession, according to a new survey by job search platform Joblist. The survey showed 80% of those seeking jobs expect the US to enter a recession in the next year and 49% anticipate that the job market will get worse over the next six months.

Pricing 76

Pricing Marketing 76

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

AI

CloseSaaS

JULY 18, 2022

Learn everything you need to know about sales funnel conversion rates, including what they are, how to calculate, and how to analyze the metrics.

Sales Funnel 52

Sales Funnel Sales Metrics 52

User Pilot

JULY 18, 2022

What are variable rewards and how can they help you drive product adoption for your SaaS? Variable rewards are at the heart of Nir Eyal’s behavioral design framework called “The Hook Model.” As the creator of the framework describes the concept himself, variable rewards “drive users crazy” and keep them glued to your product. If you want to learn more about the psychology behind the variable rewards and understand how to use them effectively in your app, then you’ve come to the right place!

Social Media 52

Social Media Engagement User Experience Onboarding 52

Audacix

JULY 18, 2022

Whether you're about to implement DevOps or searching for ways to make it work better for your team, you must remember that DevOps is all about discipline. There is definitely no magic bullet to doing it right from the outset or to fixing your perceived issues in one fell swoop. But you're in luck, because successful DevOps practitioners leave clues and patterns that you can start implementing today to supercharge the value from your DevOps program.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

SaaS Metrics

JULY 18, 2022

The ever-changing industries bring more and more challenges for business representatives. But the sharpest of them is digital unfriendliness. Speaking about the construction sector, lack of automation and other digital transformations can lead to the most unpleasant consequences (losing ratings, poor client bases, overestimates, extra manual work, etc.). 2023 will be a.

Construction 52

Construction Metrics SaaS Business 52

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

AI

CloudKettle

JULY 18, 2022

Salesforce? Trailhead? CRM? If you’re a student and you have no idea what any of those terms mean, then you’re in the right place! Salesforce is currently the world’s #1 CRM (Customer Relationship Management) platform, and it’s continuously growing in popularity. I’m here to share with you a few reasons why students should know about […]. The post Why Students Should Learn Salesforce appeared first on CloudKettle.

Management 52

Management 52

SaaS Metrics

JULY 18, 2022

Over the years, there have been evident improvements in the retail industry. More stores are utilizing RFID technology to improve daily operations’ overall efficiency. When your business implements RFID technology, it ensures accuracy and efficiency when counting and tracking inventory. What Is Radio-Frequency Identification (RFID)? Radio-frequency identification (RFID) utilizes electromagnetic fields to.

Point of Sale 52

Point of Sale Business Sales Technology 52

SmartKarrot

JULY 18, 2022

Role: Director, Customer Success Location: Remote, Maryland, United States Organization: Riverbed Technology As a Director of Customer Success, you will manage to customer success metrics including ARR retention and growth and customer satisfaction (NPS). Collaborate with functional business leaders to drive product improvements, customer marketing and surveying efforts, and delivery and support CSAT.

Customer Success 3

Customer Success Outsourced Development Scale Consulting 3

Intercom, Inc.

JULY 18, 2022

Our Co-founder and Chief Strategy Officer Des Traynor joins the 20VC podcast for a fascinating conversation with host Harry Stebbings. Des shares insights from the full range of his career – the chat is packed full of anecdotes and lessons about the origins of Intercom, the most enduring startup myths, his approach to angel investing, the challenge of SaaS product marketing, and much more.

Enterprise 118

Enterprise Startup Strategy SaaS 118

Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments

Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.

Payments

SmartKarrot

JULY 18, 2022

How to get clients to say yes – this is the biggest challenge for CSMs. You must talk to customers correctly to get the desired experience and offer satisfaction. In any field, you need to ensure customers are happy and successful. An important part of customer success is getting customers to say yes to the brand. Your customers need to be invested in your business.

Customer Success 10

Customer Success Underperforming Technical Team Management Scale 10