Sage Intacct
JUNE 14, 2022
If you’re a SaaS finance leader, your churn rate (the number of subscription cancellations you receive over a given period) is one of your most valuable performance SaaS metrics to track and improve.
The Daily Egg
JUNE 14, 2022
Google Meet is a decent webinar software tool. It’s easy to set up if you already have a Google account, includes document. The post Google Meet Review appeared first on The Daily Egg.
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Tom Tunguz
JUNE 14, 2022
Lee Kirkpatrick is no stranger to downturns. During the dotcom crash in 2001, the Global Financial Crisis of 2008, and the SaaS corrections in 2014, 2016, and 2018, Lee was either COO/CFO or CFO at Twilio, SAY Media, and Ofoto. In addition to his experience navigating financial markets, Lee oversaw the finance function at one of the most successful usage-based billing companies.
The Daily Egg
JUNE 14, 2022
Since the pandemic began, the importance of remote support software such as TeamViewer and its alternatives has skyrocketed due to the emergence. The post TeamViewer Alternatives appeared first on The Daily Egg.
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When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.
Predictable Revenue
JUNE 14, 2022
Simon Severino joins the Predictable Revenue podcast to discuss how to increase your return on luck as a business leader. The post How to Increase Your Return On Luck as a Business Leader appeared first on Predictable Revenue.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Intercom, Inc.
JUNE 14, 2022
A sales-qualified lead (SQL) is a prospective customer who has indicated through a series of actions that they have a high probability of converting. Having expressed interest in your product or service and been vetted to ensure they meet the right criteria, a sales-qualified lead is now ready to move into your sales process. . In most cases, prospective customers enter the sales funnel once they’ve performed an action such as visiting your website or following you on social media.
Entrepreneur - SaaS
JUNE 14, 2022
Interview with the CEO and cofounder of restaurant SaaS company Olo about using data to make every guest feel like a regular, on-demand commerce, and why they 'Embrace The Suck'.
Intercom, Inc.
JUNE 14, 2022
Tiered support refers to support models that are organized with multiple levels or tiers of support. These tiers are organized strategically to ensure that the appropriate actions can be taken efficiently and effectively to resolve any customer challenges or concerns. A tiered support customer service model involves creating different levels or “tiers” of support to help you more easily allocate resources, create escalation paths, and give each customer service challenge the right level of atten
ChurnZero
JUNE 14, 2022
This is a guest blog contributed by Stephanie Neale, CEO of Blind Zebra , a sales and client success training company for B2B pros. It’s a Tuesday morning. You’ve grabbed your coffee and opened your inbox. The first subject line you see is “Cancellation.” It’s from one of your top accounts. [Cue the shoulder slump and exasperated “ugh.”]. Once the initial frustration wears off, your mind begins to play back all your interactions with the customer.
Speaker: Tamara Fingerlin, Developer Advocate
Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.
Intercom, Inc.
JUNE 14, 2022
Customer relationship management (CRM) is a strategy and methodology that revolves around using data and feedback to build authentic, meaningful relationships with prospects and customers, keeping them connected and loyal to your company. Customer relationship management involves leveraging the right technologies to properly meet your customers’ and prospects’ needs.
IT World
JUNE 14, 2022
I am not the person for a four-day workweek. My typical week involves about 50 hours over six days a week. But then I'm a workaholic, and that's not really a good thing. Most people in the U.S., according to the U.S. Bureau of Labor Statistics (BLS), worked for an average of 34.7 hours in 2021. So, in a way, you could argue we're already heading to a four-day-a-week workweek.
Intercom, Inc.
JUNE 14, 2022
Customer cohort analysis is the act of segmenting customers into groups based on their shared characteristics, and then analyzing those groups to gather targeted insights on their behaviors and actions. As a branch of behavioral analytics, customer cohort analysis organizes users into subsets in order to better monitor customer behaviors and user engagement.
IT World
JUNE 14, 2022
In the run up to last week's Apple’s Worldwide Developer Conference (WWDC), a concerning problem hit people trying to order new Macs. For some configurations, customers were told they would have to wait until August to get their new machines. Granted, many of these delays involve systems with added memory or storage. But you can’t upgrade many Macs after you buy them, so – for some – this problem is not trivial.
Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage
There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.
Intercom, Inc.
JUNE 14, 2022
A push notification is a short, typically clickable form of pop-up message that is sent directly to users’ devices. These messages notify users of useful information, including new product or app features, unread messages, special offers, among other timely updates. . Done well, push notifications are highly effective and engaging marketing tools that inspire users to take specific calls to action.
IT World
JUNE 14, 2022
Confirming Apple’s growing reach in the enterprise, Cisco has announced a range of upcoming features that will benefit any Apple-using knowledge worker using Webex. Introducing Move to Mobile. Apple and Cisco began working more closely together in 2015, when the companies issued a joint statement promising they would begin “optimizing Cisco networks for iOS devices and apps, integrating iPhone with Cisco enterprise environments and providing unique collaboration on iPhone and iPad.
30 Day Leadership
JUNE 14, 2022
“What if I changed how I ran my 1:1s…” “What if I changed how I coached my team…” “What if I changed how I dealt with imposter syndrome…” “What if…” These are two of the most powerful words in leadership… My guest this week lives by the philosophy that everything can be tested if we ask the question “what if…” Listen in to my inspiring conversation with David 'DJ' Oragui, Director of Strategic Projects & GTM at Oyster® Podcast highlights: 0:25 - DJ's background - DJ explains his role at Oyst
IT World
JUNE 14, 2022
Microsoft and the Communications Workers of America (CWA) have reached a neutrality agreement that promises to ease the path to unionization for staff at Activision Blizzard, the game studio Microsoft plans to acquire for $68.7 billion. Quality assurance staff at Activision Blizzard subsidiary Raven Software voted to unionize last month , the culmination of months of action — including a five-week strike in January over Activision’s decision to lay off 12 QA testers — that resulted in the first
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Entrepreneur - SaaS
JUNE 14, 2022
Interview with the CEO and founder of restaurant SaaS company Olo about using data to make every guest feel like a regular, on-demand commerce, and why they 'Embrace The Suck'.
ChurnZero
JUNE 14, 2022
This is a guest blog contributed by Stephanie Neale, CEO of Blind Zebra , a sales and client success training company for B2B pros. It’s a Tuesday morning. You’ve grabbed your coffee and opened your inbox. The first subject line you see is “Cancellation.” It’s from one of your top accounts. [Cue the shoulder slump and exasperated “ugh.”]. Once the initial frustration wears off, your mind begins to play back all your interactions with the customer.
CloudKettle
JUNE 14, 2022
If your business has an international workforce or is based in a multilingual country like Canada, sending multilingual emails is likely a core part of your internal and external communication strategy. There are many ways to send emails in multiple languages, and in this guide, we will walk through all the steps to create multilingual […]. The post How to Build a Multilingual Dynamic Email Template in 6 Simple Steps appeared first on CloudKettle.
30 Day Leadership
JUNE 14, 2022
“What if I changed how I ran my 1:1s…”. “What if I changed how I coached my team…”. “What if I changed how I dealt with imposter syndrome…”. “What if…”. These are two of the most powerful words in leadership…. My guest this week lives by the philosophy that everything can be tested if we ask the question “what if…”. Listen in to my inspiring conversation with David 'DJ' Oragui, Director of Strategic Projects & GTM at Oyster®.
Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments
Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.
SaaS Metrics
JUNE 14, 2022
CTV is changing TV advertising attribution for the better. Short for connected TV, CTV provides brands with an invaluable opportunity to connect with target consumers. The challenge lies in quantifying the possibility of establishing connections with such consumers. In other words, attribution is a challenge. CTV ultimately catalyzes brand and product awareness.
OPEXEngine
JUNE 14, 2022
New solution supports better resource allocation and engineering outcomes across the $300B+ technology R&D sector. BOSTON, June 13, 2022 – OPEXEngine, the world’s leading SaaS benchmarking platform, today launches its new R&D benchmarks solution. The benchmarks help technology executives invest in R&D with more confidence by comparing their own costs and performance with similar organizations.
SmartKarrot
JUNE 14, 2022
Customer success is an industry that is growing by the year. There are new avenues for professionals looking to grow, learn, and excel in their careers. However, there is an issue with who fits the role. Would it be customer service experts , sales professionals, marketing professionals, or anyone else? It is necessary to know what skill set defines customer success.
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