ChurnZero
AUGUST 25, 2021
Assessing customer satisfaction is crucial and has become an important part of driving growth for a variety of businesses. A Net Promoter Score (NPS) ® is one popular way of measuring customer satisfaction in a way that’s easy to understand. It will help you set benchmarks to get a clear picture of your performance with your customers. Let’s start with the basics.
SaaStr
AUGUST 25, 2021
Twilio’s NRR since 2019. Pretty consistent. A question so many of us had in the earlier days of SaaS was … will we max out all our bigger customers? We all saw especially larger customers buying more and more each year, but most of us founders a generation or so ago in SaaS worried we’d max out our larger accounts. That at some point, NRR might settle down closer to 100% for bigger customers, and maybe much lower for SMBs.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
The Daily Egg
AUGUST 25, 2021
It’s usually not an easy process to start any business, but a tutoring business may be one of the least complicated options. The post 7 Easy Steps to Start a Tutoring Business appeared first on The Daily Egg.
SaaStr
AUGUST 25, 2021
It can vary a lot, of course. If you never raise venture capital, the founder-CEO might own 50%, or even 100% in some cases. The founders of $10B+ Mailchimp still own 100% of the company, for example. But, on average, venture-backed founder CEOs tend to end up owning 15% of their companies after all the dilution from multiple fundraising rounds. That’s a good way to model things out over time, especially as you think about raising money, and going long.
Advertisement
Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.
The Daily Egg
AUGUST 25, 2021
Launching a remote business is a simple and accessible path to freedom. It allows professionals to earn a steady income with a. The post 4 Easy Steps to Start a Remote Business appeared first on The Daily Egg.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Sales Hacker
AUGUST 25, 2021
Our sales team was hitting a wall. We knew our sales development team was full of extremely driven reps with winning personalities. And volume was not the problem; we were reaching out to prospects left and right. But meetings booked were low, and the team was drowning in spreadsheets. I’m not blaming our SDRs. The real problem: our messaging orchestration was not built for success or scale.
Baremetrics
AUGUST 25, 2021
Yes. Yes, it is. But, if you want to know why, you might need to read a bit more of this article — this article will dive into what are liabilities, what is deferred revenue, and how you need to document these values in your accounting. If you’re in need of financial metrics for your SaaS, Baremetrics provides an easy-to-read dashboard that gives you all the key metrics for your business, including MRR , ARR , LTV, total customers, and more.
Sales Hacker
AUGUST 25, 2021
In this session, three SDR managers talk all things enablement, coaching and motivation—and how to get your SDRs up to speed! The post Speed to Lead: How to Ramp SDRs Quickly and Effectively appeared first on Sales Hacker.
Upscope
AUGUST 25, 2021
When you can interactively guide someone across the internet using new technology, what does that allow? Here we explore some scenarios for the underlying benefit of new tech that Upscope is building. Let's say you have enough money to hire experts to make your life awesome. You can ask them to remotely do anything for you. Example 1: Your holiday expert for a one week trip to Barcelona Imagine for a moment you've got the greatest Barcelona holiday expert on the planet.
Speaker: Timothy Chan, PhD., Head of Data Science
Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.
Chart Mogul
AUGUST 25, 2021
You’re probably reading this from home right now. I’m certainly writing it from home. The pandemic forced many companies to make the transition to a fully remote workforce, but now the question on everyone’s minds is what to do when things go back to (the new) normal. Companies have learned that productivity doesn’t drop when … You’re probably reading this from home right now.
ChurnZero
AUGUST 25, 2021
Assessing customer satisfaction is crucial and has become an important part of driving growth for a variety of businesses. A Net Promoter Score (NPS) ® is one popular way of measuring customer satisfaction in a way that’s easy to understand. It will help you set benchmarks to get a clear picture of your performance with your customers. Let’s start with the basics.
SaaS Metrics
AUGUST 25, 2021
Whether you own a business with a physical brick and mortar presence or you run an online business, your sales staff are what has a direct impact on your profits and who bring in new customers. Having staff in different locations, salespeople out trying to bring in new customers and admin stuck. Read more. The post Boosting productivity with Salesforce first appeared on SaaS Metrics.
Upscope
AUGUST 25, 2021
When you can interactively guide someone across the internet using new technology, what does that allow? Here we explore some scenarios for the underlying benefit of new tech that Upscope is building. Let's say you have enough money to hire experts to make your life awesome. You can ask them to remotely do anything for you. Example 1: Your holiday expert for a one week trip to Barcelona Imagine for a moment you've got the greatest Barcelona holiday expert on the planet.
Advertisement
Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.
CustomerSuccessBox
AUGUST 25, 2021
SaaStr Annual 2021. Virtual: September 28-29, 2021. SaaStr 2021 gives you an opportunity to join 10,000+ Cloud and SaaS Founders, VC, and Execs. The 7th SaaStr Annual conference includes 3 full days, 100’s of workshops, and 1000s of Mentoring sessions, all to help you scale faster. Expect over 100 executives from companies like Slack, Zoom, Intercom, and Stripe—plus 25+ AMAs with top industry experts, 100+ workshops, happy hours, and lots more.
Chart Mogul
AUGUST 25, 2021
You’re probably reading this from home right now. I’m certainly writing it from home. The pandemic forced many companies to make the transition to a fully remote workforce, but now the question on everyone’s minds is what to do when things go back to (the new) normal. Companies have learned that productivity doesn’t drop when … You’re probably reading this from home right now.
ITPro
AUGUST 25, 2021
Telestax will add new capabilities to Mavenir’s SaaS offering
Intercom, Inc.
AUGUST 25, 2021
This month marks 10 years since Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee launched Intercom and began their mission to make internet business personal. We have achieved a great deal in the past decade – we have built a lot of great product , hired hundreds of wonderful people , and helped thousands of amazing companies form lasting relationships with their own customers.
Advertisement
Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.
SmartKarrot
AUGUST 25, 2021
Role: Vice President, Customer Success (Health Plans) Location: Remote, United States Organization: Castlight Health As a Vice President of Customer Success, you will develop our go-to-market segmentation, operations, and numerous business improvement initiatives that support and enable a singular customer success approach and expansion into multiple health plan markets.
Trint
AUGUST 25, 2021
We may only be two decades in, but the 21st century has seen monumental shifts regarding gender equality. Movements such as #metoo, global fights for abortion rights, and the Saudi Arabian women's driving ban are a few that have highlighted the issue. When you think of great speeches in history, images of Winston Churchill, Martin Luther King, and Barack Obama may spring forth.
Neil Patel
AUGUST 25, 2021
If you want your blog posts to perform well, one simple way is to achieve this is by writing magnetic headlines. By playing around with your title after publishing a post, you may significantly increase the post’s conversion rate. In this article, I’m going to share a step-by-step process to get you producing consistently great headlines. Why Should You Care About Headlines?
Valuize Consulting
AUGUST 25, 2021
Align Your Processes And Teams Around Your Customer. The most successful business leaders understand that customers are their business’ greatest asset, in theory. However, many of today’s most renowned leaders are still making the costly mistake of creating the customer journey map from an internal task-oriented perspective, making assumptions about customers’ wants and needs.
Advertisement
If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.
CustomerSuccessBox
AUGUST 25, 2021
With a greater understanding of post-sales functions, many of the SaaS Businesses have already started implementing Customer Success as a dedicated functionality to run their Business. However, one of the challenges of building a customer success team in a SaaS organization is that most have still not acknowledged that Customer Success is a distinct discipline, with entirely different goals and metrics than Sales, Support, and Service and hence often Customer Success fails.
Valuize Consulting
AUGUST 25, 2021
Align Your Processes And Teams Around Your Customer. The most successful business leaders understand that customers are their business’ greatest asset, in theory. However, many of today’s most renowned leaders are still making the costly mistake of creating the customer journey map from an internal task-oriented perspective, making assumptions about customers’ wants and needs.
SmartKarrot
AUGUST 25, 2021
It is always wiser to review, observe and monitor your operational workflow. Whether it is a manual or an automatic management workflow, you must keep a tab on the performance of the servers, apps, sites and other related infrastructure. And that is why we are proud to present this blog on SaaS monitoring that will walk you through the best of benefits, best practices, and tools that one can avail from SaaS monitoring.
Expert insights. Personalized for you.
98 
Let's personalize your content