ChurnZero

OCTOBER 7, 2020

This is a guest blog post by Kristen Hayer, CEO & Founder of The Success League. . 2020 has been, to be polite, an interesting year. Sadly, between the COVID-19 pandemic, global economic instability, and political challenges, accurately planning for 2021 is tough. Yet, as CS leaders we still need to plan for the coming year. I’ve shared our checklist for 2021 planning , but there are some other tactics you can use to plan for various scenarios that may come into play next year.

Scale 97

Scale Churn Pricing Finance 97

SaaStr

OCTOBER 7, 2020

As you scale up in SaaS, one thing I can almost guarantee is that you are going to hire some VPs who were either fired or quit their last role. Especially in Bay Area-centric startups. There’s so much change and turn-over in the Bay Area especially that many of your top candidates will have had some significant bumps in their transitions from their last role.

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Sales Hiring Scale Interviewing Startup 313

Intercom, Inc.

OCTOBER 7, 2020

In the not-too-distant past, customer support was seen as a hassle, a cost that had to be borne but which was really just a tax on success. If it wasn’t for those pesky customers with problems, profits would be through the roof, right? There is no escaping the fact that supporting your customers costs money. But with customers expecting faster and more personalized experiences, providing great conversational customer support is no longer optional – it’s essential to business survival. “Sup

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Customer Support Investment Scale Retention 196

Trint

OCTOBER 7, 2020

Video consumption is booming and demand for captioned video is high. Tap into new distribution channels and speak to your customers on the channels they're using. Make your videos accessible with with ready-made captions and subtitles from Trint. Download the guide on why captioning and subtitles help drive engagement.

Engagement 130

Engagement 130

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Payments

Andreessen Horowitz

OCTOBER 7, 2020

There’s been a lot of talk lately about possibilities for treating aging—from blood transfusions from old mice to young, to eradicating “zombie” cells, to taking daily rapamycin and metformin pills to extend your healthspan. Some of it sounds like science … The post The Cure for Aging Might be the Cure for Alzheimer’s appeared first on Andreessen Horowitz.

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Healthcare Engineering Development 145

Andreessen Horowitz

OCTOBER 7, 2020

It seems like investors are especially obsessed with the psychology of decision making — high stakes, after all — but all kinds of decisions, whether in life or business — like dating, product management, what to eat or watch on … The post a16z Podcast: How to Decide, Convey vs. Convince, & More appeared first on Andreessen Horowitz.

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Management Business 133

OPEXEngine

OCTOBER 7, 2020

It’s October—start of Q4 for many, or end of Q3 for some. The 2021 planning process is kicking off or already underway at most companies. Plus, most companies are currently finalizing their Q3 numbers. We took a look at a select group of SaaS companies to see how Q2 differed from Q1 2020 and any projections for how Q3 is going to look. Reviewing 2020 is a necessary basis for any planning process, as most plans build off the current year.

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Trends Technical Review Headcount SaaS 96

ReSci

OCTOBER 7, 2020

We've had a busy week here at Retention Science! We hosted a webinar earlier this week, and threw an event for local eCommerce executives just last night, right here in Los Angeles. The post Webinar: The 3 Keys to Holiday Success – Jump start your holiday marketing appeared first on ReSci.

Marketing 91

Marketing Retention Business Branding 91

Groove HQ

OCTOBER 7, 2020

A guide to (successfully) supporting customers while running every other part of your business. The post How to Talk to Customers: 10 Tips for Startup Founders appeared first on Groove Blog.

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Startup Business Customer Support 94

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

Baremetrics

OCTOBER 7, 2020

Failed payments are part of running a subscription or SaaS business. It’s normal for credit card payments to get declined. But unless you have dunning management in place, chances are those failed payments are costing you a lot of money. In this guide, I’m going to break down what dunning management is, how it works, how to completely automate the dunning process and some best practices to follow in order to recover more revenue from failed payments.

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Payment Services Payment Solutions SaaS Payments Payment Methods 76

CloseSaaS

OCTOBER 7, 2020

Discovery meetings are like the first dates of the sales world: Here is where you either make or break the relationship. Learn how to set a clear discovery meeting agenda, the types of questions you should ask, and how a discovery sales deck can help you improve your process.

Sales 52

Sales 52

SaaS Metrics

OCTOBER 7, 2020

Online gambling has gained momentum and fame quickly. Today, it is beginning to outperform land-based casinos when it comes to revenue and popularity. Online gambling has been in high demand due to the high level of convenience and fast response that it provides to people. This is the reason why in the present time, you’ll be able to find lots of online casino games where you can enjoy playing different games, just like what slots NZ offers.

Revenue 52

Revenue 52

Nimble - Sales

OCTOBER 7, 2020

Collaboration among teams is the key to success in any business. Being able to reach your goals by means of privately managing certain contacts can be just as beneficial — and in some cases necessary. This is why our Nimble Team is so excited about introducing customizable contact privacy! With this new feature, users can […]. The post Nimble’s New Contact Privacy Features Optimize Your Team’s Contact Collaboration appeared first on Nimble Blog.

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Management Business 64

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

SaaS Metrics

OCTOBER 7, 2020

Due to our modern lifestyle and work culture, back pain is a common problem. Therefore, it becomes essential to have elements at home through which you can get some relief in an organic way. That’s where the rear stretchers come into play. There are different types of back stretchers available, and you should choose based on your preferences. It is useful even for people who do not have back problems, as they can incorporate it into their daily training session.

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Navint

OCTOBER 7, 2020

Source.

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SmartKarrot

OCTOBER 7, 2020

With the evolution of online sales and services offered by modern companies, knowing about customer experience has become increasingly difficult. The experience you give to your customer shapes their perception towards your brand. A satisfied customer may not be a loyal one. Hence, you need to understand the key elements of customer satisfaction vs customer loyalty to make it work in your favour.

Technical Review 10

Technical Review Scale Onboarding Branding 10

Neil Patel

OCTOBER 7, 2020

Deleting outdated content on your website can’t be good for its health, right? Don’t be so sure. Google cares just as much about the quality of the content you created years ago as it does about that new article you’re about to publish. Seriously. Reviving old content can boost rankings. So can removing outdated content. Deleting outdated content can also improve user experience and boost your brand’s reputation by ensuring the content is as accurate as possible.

Software Review 140

Software Review Engineering Branding User Experience 140

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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

Revenue

SmartKarrot

OCTOBER 7, 2020

If you are running a SaaS organization and haven’t started your customer success program yet, then the best time to do it is now. Customer success is becoming the backbone of any SaaS organization. And most of the new companies are in a state of setting up this function successfully in their organization. There is a lot of learning and experiments going around in customer success.

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Customer Success Scale Sales Hiring Customer Lifetime Value 10

Neil Patel

OCTOBER 7, 2020

Changing consumer behavior and evolving tech platforms require us to uncover new strategies to reach our customers. One trend that presents just such an opportunity is 3D photos on Facebook. Partially influenced by 3D technologies and mixed reality resurgence, 3D photos can help you capture attention and tell your brand’s story on Facebook. What are the 3D Photos on Facebook?

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Artificial Intelligence Business Technical Review Advertising 125

SmartKarrot

OCTOBER 7, 2020

The thriving SaaS industry has its own share of vulnerabilities and perks. Business models are rapidly expanding, and these changes are reflecting on bigger priorities. Hence, the dynamic nature of SaaS has taken two routes, namely vertical SaaS vs horizontal SaaS. . But what is the difference and how does each of these wings function when it comes to the software solutions?

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Outsourcing Services SaaS Scale Software Review 10

Neil Patel

OCTOBER 7, 2020

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Managing the shifts of your workforce on a daily, weekly, and monthly basis can be challenging. There’s a fine between being shorthanded and overstaffed without letting your labor costs get out of control. Staying organized is tough even with just a handful of employees, but this challenge amplifies exponentially at scale.

Software Review 145

Software Review Software Systems Review Scale 145

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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

Payments

SmartKarrot

OCTOBER 7, 2020

With the distribution model of the software totally changed in the SaaS industry, there are many new concepts and metrics that have come to use. Net revenue retention is one of those that we will be discussing in this article today. If you are into SaaS business then churn is the most common devil you must be fighting against. Customers have not committed to your business anymore.

Retention 10

Retention Revenue SaaS Software Review 10

Neil Patel

OCTOBER 7, 2020

Make no mistake; content marketing is complex. How? It requires subject expertise, in-depth knowledge about your target audiences, an excellent strategy to guide its execution, and of course, exceptional copywriting skills. Last but not least, hands-on experience and consistency. Another thing to note: All these must go into the mix for you to drive positive business results from content marketing.

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Content Marketing Consulting Marketing Sales Hiring 108

BetterCloud

OCTOBER 7, 2020

In the early part of the year, we watched SaaS power a historic workforce transformation. In just a matter of weeks, organizations around the world leveraged SaaS platforms to shift employees out of traditional offices and into distributed, mostly home-based work environments. Up until this point, most companies were adopting a cloud-first approach for their IT infrastructure.

Healthcare 59

Healthcare Cloud Scaling Technology 59

SmartKarrot

OCTOBER 7, 2020

Source: Pexels. Often the two terms, consumer vs customer are interchangeably used in the common context. In simple vocabulary, a consumer is someone who consumes a product. Similarly, a customer is the one who buys or purchases a product. Despite the exact definitions, both the terms are deemed essential in the economic ideology of consumerism. So, what is the difference between a consumer and a customer?

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Transportation Education Customer Success SaaS 21

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Revenue