User Pilot

AUGUST 5, 2023

The example below shows you can collect customer feedback on the onboarding experience via a customer satisfaction survey. It will help you understand whether your onboarding flow adds value to customers. In-app onboarding experience survey built with Userpilot. web, server, mobile) via open-source libraries for all platforms.

Data 98

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 98

User Pilot

APRIL 21, 2024

It’s optimized for mobile users, has a strong headline and CTA, and loads fast. Optimize it for mobile users, as an increasing amount of web traffic comes from mobile devices. For example, that’s when they download the ebook or start the free trial. Use multiple channels to promote it. Get A Demo). Embed videos.

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Download The Ultimate Guide to Conversational Support. Onboard new customers.

Payment Methods 201

Payment Methods Payments Scale SaaS Payments 201

Stax

APRIL 18, 2024

For example, Stax APIs and mobile development kits enable secure in-person, online, ACH, and mobile payments on any platform. Providers can further enhance it with user-friendly onboarding experiences, including webinars, templates, or pre-built configurations. Such integrations enhance the overall customer experience.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

Sales Hacker

SEPTEMBER 24, 2022

Other SEO practices require technical expertise, such as optimizing your site for mobile search and implementing new features. Here’s an example: Send an initial email to thank customers for downloading an eBook or joining your list. Customer onboarding activities. That’s what customer onboarding is all about.

Sales Funnel 119

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 119

Intercom, Inc.

DECEMBER 10, 2018

. “Activating new users is far more than showing them how to use an app” Common use cases for in-app marketing include onboarding new users , introducing new features and collecting user feedback. A great in-app user experience includes: An onboarding experience that makes it easy to get started. In-app notifications.

Marketing 137

Marketing Software Review Systems Review Onboarding 137

Neil Patel

DECEMBER 11, 2022

You can also send out targeted messages, for example, when a customer: Submits a form to download your white paper, video, case study or other free item. Also known as an “onboarding” email, this message is usually sent after you create an account or register for a service. Views certain content on your web page.

Marketing 131

Marketing Sales Funnel Retention Branding 131

User Pilot

JULY 24, 2023

They fall into a number of categories, the most numerous of them being: Productivity and time-tracking – 608 E-commerce & CRM – 349 Collaboration – 328 Analytics & reporting – 313 IT & Project management – 303 Most of the Zendesk integrations are free to download and install – over 1200 in total.

Marketplace as a Service 97

Marketplace as a Service AI Search Social Media Customer Support 97

FastSpring

JANUARY 10, 2023

At FastSpring, we’ve been serving B2B and B2C software companies — including SaaS, digital goods, and one-time downloads — for nearly 20 years (Factor #2). NotePlan Case Study: Learn how NotePlan, a productivity software for mobile devices and computers, increased conversion by 66%. Mobile app support. Case Study Examples.

Payment Solutions 137

Payment Solutions Payment Features Payment Methods Payment Services 137

User Pilot

MARCH 5, 2024

This robust product growth and digital adoption platform does everything, from product analytics to user onboarding, product personalization, and user feedback collection. Designed for individuals and small businesses, it tracks and reports website and mobile app traffic, user engagement events , and conversion data.

Payment Solutions 52

Payment Solutions Payments SaaS Payments Payment Methods 52

SaaStr

MAY 15, 2024

There’s a lot to learn from our mobile-first comrades because it’s even harder over there than it is over here. In many ways, they have to do better with UI/UX, onboarding, and conversions. The average realized LTV per download in North America in 14 days is 4x the global average. That’s a lot of dollars up for grabs.

Subscription 270

Subscription Payment Features B2B Mobile 270

User Pilot

MARCH 15, 2023

Tracking custom events helps you track if users complete important steps in their customer journey, such as downloading a Chrome extension. A goal can be one event, such as completing a checklist, or a series of events, such as completing the entire onboarding flow. Then spot where users are most likely to churn.

Onboarding 98

Onboarding User Experience Engagement Software 98

User Pilot

APRIL 29, 2023

App onboarding best practices will boost your first impressions and show what your app can do for your users. That’s why you need to follow the best practices to design an engaging onboarding experience that retains users. In this article, we’ll share 10 of our onboarding best practices that will help cultivate loyalty.

Onboarding 98

Onboarding Retention Mobile Engagement 98

Neil Patel

DECEMBER 18, 2020

Users could shop for anything they wanted right from their mobile devices. That’s especially true considering the Geek app has been downloaded more than 10 million times on the Google Play Store alone. With 15,000 merchants onboard, there’s still time for you to sign up and be among the early adopters.

Merchant Services 145

Merchant Services Marketplace as a Service Social Media Systems Review 145

FastSpring

JANUARY 17, 2023

FastSpring is a comprehensive payment solution built for SaaS companies and companies selling digital and/or downloadable goods. License keys and download history. This makes it easier for customers to restart their subscriptions without the hassle of onboarding again (onboarding is often a significant barrier to restarting a service).

Payments 95

Payments Payment Features Payment Methods Payment Services 95

Neil Patel

MARCH 4, 2021

You can send downloads (like resources and content upgrades) via Messenger. Many prospective customers aren’t comfortable providing their email address in exchange for your free download anymore. Messenger is completely optimized for mobile or desktop , meaning no more mobile configuration for email messages. Conclusion.

Underperforming Technical Team 143

Underperforming Technical Team AI Search Sales Hiring AI 143

Intercom, Inc.

OCTOBER 13, 2022

Whether your product is a website, an app, or a mobile app, there are four things that make the in-product channel the best channel. Our new messenger works across web, iOS, and Android, with our mobile SDK updates coming in the next few weeks. Your product is the only channel that you truly own.

Banking 118

Banking Scale Machine Learning Artificial Intelligence 118

Neil Patel

MARCH 25, 2021

See what’s working and what’s not, across all campaigns, mobile and web. For example, you can search for someone with a specific skill and find them instantly without having to post on job boards, conduct interviews, and do onboarding. You can send documents, sign, and manage the whole process via desktop or mobile device.

Payment Methods 144

Payment Methods Social Media Marketing Business 144

Intercom, Inc.

DECEMBER 6, 2019

The era of mobile computing arrived so quickly that we almost didn’t have time to notice how close to magic push notifications really are. Pay attention to mobile use patterns. Despite the incredible amount of mobile usage, most forms of content are still closely tied to the rhythms of the desktop computer.

Marketing 138

Marketing Social Media Mobile Engagement 138

Buffer Resources

DECEMBER 14, 2023

The post highlights their services, such as visa sponsorship and standard onboarding processes. Whether it's visiting your website, signing up for a newsletter, or downloading a resource, make sure to include a clear and compelling CTA. This will improve the user experience and increase engagement.

Social Media 125

Social Media Payment Methods Payment Solutions AI Search 125

User Pilot

OCTOBER 28, 2020

If you haven’t had a chance to read the first one, here’s what we covered: Product tours are a central part of self-serve SaaS onboarding , which need to drive user activation. It doesn’t work on mobile apps. It only supports linear onboarding – that is, a series of non-interactive information panels like in the picture above.

Software Review 105

Software Review Software Onboarding Systems Review 105

User Pilot

NOVEMBER 26, 2023

User activation conversion rate optimization This shows the percentage of people who successfully reach a particular milestone in your onboarding process and start to successfully derive value from your product. Onboarding flow analysis in Userpilot. #3 delay email confirmation, simplify forms, remove credit card, add SSO, and more).

Data 105

Data SaaS Trends Churn 105

User Pilot

AUGUST 6, 2023

Here’s a free user persona template that you can use to get started: Download your free user persona template here! A few examples would be to ensure that: In-app onboarding is consistent with onboarding emails. Decide on your digital channels Like most sales associates will tell you, not all channels are made equally.

Investment 97

Investment Banking Social Media Customer Lifetime Value 97

SmartKarrot

DECEMBER 3, 2020

One such major change that has come into the customer success industry is digital onboarding. What is Digital Onboarding? Onboarding is the phase when a customer gets started on using the product of the company for the first time. All the processes that are needed to get them started fall under the category of onboarding.

Scale 10

Scale Onboarding Technical Review Software Review 10

ProfitWell

JANUARY 29, 2020

And Userpilot’s Aazar Ali Shad is here to talk about the State of SaaS Product Onboarding. The biggest impact on onboarding. Hot off the press: Just yesterday, Userpilot launched its 2020 State of SaaS Product Onboarding report. Obviously, Userpilot is all about user onboarding, but it’s so involved.

Onboarding 65

Onboarding Scale Social Media B2C 65

User Pilot

JULY 19, 2021

They also help to reduce customer support demands by deploying self-serve customer support through resource centers , interactive walkthroughs , guides, and onboarding flows. For example, a customer engagement platform helps you to: Deploy onboarding flows when a new user signs up. – onboarding automation tools are what you need.

Engagement 98

Engagement Scale Onboarding Customer Support 98

OpenView Labs

MARCH 4, 2019

Part 1: Onboarding and Customer Marketing. The seven elements are: Guided Onboarding. Guided Onboarding. Those features are the essence of your onboarding. Your progress bar can also show when they have “graduated” from onboarding, can display their progress through the next phase of adoption and so on.

Customer Success 61

Customer Success SMB Sales Hiring Leadership 61

GetUplift

SEPTEMBER 27, 2021

Furthermore, a mobile-specific welcome screen targeted at new visitors who view certain topics on the site and have scrolled at least 30% of a page has (at the time of writing this post) almost 20% more conversions than the desktop variation. . Leverage Your Onboarding Emails. The Power of Your Onboarding Emails. Greenhouse.io

Retention 89

Retention Strategy Sales Social Media 89

All that Saas

DECEMBER 6, 2021

You can perform and monitor all of the above tasks using just the mobile application. The patch downloader will implement the new updates on a select number of computers to ensure that the updates are not faulty. Patch Management Using Mobile App. Mobile Device Management (MDM) Software. Device Management.

Systems Review 52

Systems Review Software Review Technical Review Pricing 52

Intercom, Inc.

FEBRUARY 22, 2018

If your product is to survive and your business is to grow, improving your user onboarding must always be top of mind. First, onboarding is the one thing that every user of your product experiences. Secondly, just as Ruairí wrote recently , your onboarding strategy must adapt over time as your product and business evolve.

Onboarding 194

Onboarding Retention Education Acquisition 194

Neil Patel

JULY 25, 2019

If you’re trying to optimize your mobile app , I’m sure you’ve already tinkered with the layout, fonts, copy, and more, but there’s one thing you probably haven’t…. Mobile deep linking. That’s why I’m going to be teaching you what mobile deep linking is, why you need it, and how you can implement it yourself. Let’s dive in.

Mobile 103

Mobile Social Media User Experience Advertising 103

Andreessen Horowitz

SEPTEMBER 25, 2023

You could imagine a future where a user that onboards into Roblox doesn’t actually see a library or a catalog of games, but it’s just presented with a feed and it’s almost like you’re just going from 1 end to another… Dave: This is really right. It’ll be pretty fascinating. I think 3D is the same.

AI 80

AI Generative AI Technical Cofounder Artificial Intelligence 80

All that Saas

DECEMBER 6, 2021

You can perform and monitor all of the above tasks using just the mobile application. The patch downloader will implement the new updates on a select number of computers to ensure that the updates are not faulty. Patch Management Using Mobile App. Mobile Device Management (MDM) Software. Device Management.

Systems Review 40

Systems Review Software Review Technical Review Pricing 40

Upscope

OCTOBER 16, 2018

It's for effortless onboarding and support of users who are already signed up to your product and the biggest users are account managers, customer success and support teams. No set up, no downloads, no waiting around. They don't have onboarding email sequences yet but they certainly do everything else. What does it do?

Software 40

Software Banking Onboarding Technology 40

User Pilot

OCTOBER 31, 2022

Looking to drive adoption with contextual user onboarding ? With Userpilot’s features, you get access to everything you need to create bespoke onboarding experiences, by triggering contextual in-app flows to specific user segments created based on product usage and in-app behavior. Want to see Userpilot’s features in action?

Onboarding 98

Onboarding Software Review Marketplace as a Service Engagement 98

Sales Hacker

AUGUST 12, 2020

A while back, I was leisurely, and randomly, reading a Wired magazine when I overheard the CMO of a major hotelier talking about keyless entry into their rooms via mobile app. I told her that when I book the stay, I should be prompted to download the app. I walk into the hotel, walk to the room number, and *click* the door opens.

Scale 108

Scale Scaling AI Search AI 108

User Pilot

DECEMBER 15, 2023

Looking for a good onboarding checklists tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for onboarding checklists on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in! ’ moment faster.

Onboarding 52

Onboarding Software Review Technical Review Underperforming Technical Team 52