Stax

JANUARY 29, 2024

Sub-merchants are having a poor payments experience Another tell-tale sign of having a sub-optimal payments partner is if your customers (i.e., The last thing you want is for them to churn due to a poor payments experience. Look at your vendors. sub-merchants) are having issues with integrated payments.

Merchant Services 88

Merchant Services Payment Services SaaS Payments Payments 88

Audacix

NOVEMBER 21, 2023

A secure code review for applications empowers you and your development teams by detecting and finding remediation of security issues before they can be exploited by attackers, reducing the likelihood of security breaches. This is particularly important for your development team and your organization.

Software Review 40

Software Review Software Underperforming Technical Team compliance 40

Full Session

JANUARY 5, 2023

To present your relevant and valuable offer to your customers, you must fix all mistakes that ruin their experience. Customers want a pleasant and simple browsing experience on your site. Your brand should develop a customer-centric marketing strategy to provide an optimal user experience to your website visitors.

Underperforming Technical Team 52

Underperforming Technical Team Social Media Software Review Technical Review 52

User Pilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. UX Designer: Responsible for understanding the unique needs and requirements of SaaS users and designing the user interface and experience of SaaS products. Much of the success here depends on how competent and motivated the CTO and their team is.

Sales Hiring 94

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 94

User Pilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. However, customer insights can help your teams understand all aspects of your B2B partners.

B2B 87

B2B Underperforming Technical Team B2C Scale 87

Audacix

OCTOBER 18, 2023

While functional software testing is already regarded as a critical component of the software development lifecycle, unfortunately, automated software security testing remains an afterthought for the majority of software teams. Cyber Chief is a developer-first testing tool that has a user-friendly interface and is easy to set up.

Software Review 40

Software Review Underperforming Technical Team Software Software Development 40

User Pilot

MARCH 31, 2022

User onboarding is an iterative process that cuts across every stage of the user journey and using tooltips to motivate users to take action is part of a digital and interactive design user experience. The fastest way to launch tooltips for your users is to use a trusted no-code tool like Userpilot.

Onboarding 93

Onboarding Underperforming Technical Team SaaS Compensation 93

User Pilot

NOVEMBER 21, 2023

Product launch checklists help align the efforts of all team members, enhance quality assurance, help mitigate risks, enable the evaluation of the launch, and help you deliver a better customer experience. Develop a product that meets customer needs and expectations. If you can find buyers at this stage, you’re onto something.

Underperforming Technical Team 86

Underperforming Technical Team Sales Recruiting Social Media Market Research 86

Frontegg

AUGUST 19, 2021

Users don’t want to write emails or engage with support teams anymore. As mentioned earlier, self-served SaaS applications are an accurate description of instant gratification, both for the developers and also for the end-user. There’s no two ways about it. They want to get onboarded smoothly and just use the software.

SaaS Payments 98

SaaS Payments Payment Services Payment Solutions Underperforming Technical Team 98

Neil Patel

SEPTEMBER 30, 2020

And what better way to develop this other than enlisting the help of an expert digital strategy consultant who can do a broad set of activities, each of which is directed towards helping you meet your goals. You must already be on the lookout for investments that can maximize ROI – or get rid of bad investments altogether.

Consulting 123

Consulting Strategy Technical Review Underperforming Technical Team 123

Intercom, Inc.

AUGUST 18, 2022

Sarah Dayan is a staff engineer at Algolia , a “Search-as-a-Service” platform that helps developers build index and search capabilities into their own platforms through an API, and the host of two tech podcasts: Developer Experience and Entre Devs. Then, four years ago, in 2018, she got a job at Algolia as a software engineer.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. I was writing specifications documents. On a bad day, a lot more of it got thrown away. Focus on outcomes over output.

Underperforming Technical Team 179

Underperforming Technical Team Scale Innovation Startup 179

SaaStr

MARCH 26, 2019

Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know your forever user.

Scale 152

Scale Payment Services Payment Methods Scaling 152

Intercom, Inc.

APRIL 19, 2018

It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Our chat covers the origins of Run Less Software, how it has evolved at scale, and how it differs from the equally valid approaches of other engineering teams.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

Audacix

AUGUST 3, 2018

Software testing has often been an afterthought for CIOs , software engineering managers and software development teams. Our Secret Toolbox will give you 10 ideas you can start exploiting straight away to tame your software testing costs and keep your team sane. So what is the optimal mix of manual & automated software testing?

Software 63

Software Underperforming Technical Team Software Delivery Cloud 63

SaaStr

MARCH 18, 2019

Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Our team is in Room 111.

Scale 117

Scale Payment Services Payment Methods Sales Hiring 117

User Pilot

FEBRUARY 3, 2023

Gather insights about your customers from internal teams. Gather insights about your customers from internal teams Businesses often have different departments, each with a different perspective on their customers’ needs. Then, collect direct customer feedback with in-app surveys.

Software Review 94

Software Review Social Media Underperforming Technical Team Interviewing 94

Frontegg

JUNE 24, 2021

The public key is provided to the SaaS application or website, where the user account is actually being created. Opting for Passwordless Authentication can help you enforce enhanced security standards while also implementing an improved user experience (UX) to increase customer satisfaction. SecureAuth. What else do you need?

Identity management 103

Identity management Software Review Underperforming Technical Team Scale 103

User Pilot

JANUARY 31, 2023

Your product messaging strategy starts right at the beginning – and from there, the process involves weaving a consistent narrative (all the way through to error messaging, FAQs, and how your support team responds to queries). Check Miro and their different messaging to talks directly to their users.

Onboarding 94

Onboarding Underperforming Technical Team Software Review Technical Review 94

All that Saas

JUNE 22, 2021

Ayoa gives its users the speed and consistency to work, all while instantly recording their ideas for execution and providing them with better work practices. It doesn’t matter what the size of the team is, they can do it all, plan projects, conduct meeting, and multi-task. 17/user/month or $13/user/month billed annually.

Software Review 52

Software Review Technical Review Systems Review Payment Methods 52

Unbounce

FEBRUARY 27, 2019

Many companies like Exporo quickly realize that coding AMP pages from scratch isn’t going to be as efficient as they need—and will take up developer resources they can’t spare. Whether or not you have a crack team of web developers behind you, Unbounce helps you get your marketing campaign AMP-ready sooner.

Underperforming Technical Team 111

Underperforming Technical Team Mobile Web Development Web Developers 111

User Pilot

MAY 13, 2021

It’s what helps teams build great product experiences. Product intelligence is integrated software that allows teams to use customer data to continuously make smart changes to products. Instead, it focuses on: How digital teams take action and the insights needed to understand the actions’ impact. Conclusion.

Underperforming Technical Team 52

Underperforming Technical Team Technical Review Social Media Software Review 52

SaaStr

DECEMBER 23, 2020

How does Tamar structure the customer development process? What channels can teams put in place to have this real-time dialogue with their customers? I was a C++ developer working on electromigration on a full chip. Anytime I would hire a new product manager into my team, I would tell them you use search all the time.

VP of Engineering 244

VP of Engineering Software Review Technical Review Underperforming Technical Team 244

Neil Patel

SEPTEMBER 12, 2020

Do you want to start a simple blog documenting your travel adventures? Things to consider: Support channels – You will need to consider the different ways you can get in touch with support teams such as live chat, email, and phone. Some teams may also respond much quicker than others. Cons of Wix.

Payment Methods 145

Payment Methods Technical Review Software Review Systems Review 145

Intercom, Inc.

FEBRUARY 8, 2018

In his 2017 keynote, “The User Experience of Design Systems” , designer, artist and educator Rune Madsen dissects not just the oft-celebrated rewards of systems, but also the inherent risks that broad ones bring to the table. The user experience of design systems. Can you walk us through that?

User Experience 191

User Experience Underperforming Technical Team Mobile Telecommunications 191

SmartKarrot

AUGUST 11, 2021

You need to put in countless hours of research and development, relentless marketing campaigns, and tireless sales effort to earn a paying customer. And nearly 60% switch companies based on poor customer service. The new product might have more functionality aligned with the user’s needs. contact-form-7].

SaaS Payments 19

SaaS Payments Churn Underperforming Technical Team Payment Methods 19

Full Session

DECEMBER 13, 2022

User behavior tools can impact product adoption by giving your team insights into how users interact with your product. You can also get customer feedback via website feedback forms , understand where users experience issues, and optimize your product accordingly. Advanced analytics provides a wealth of user data.

Underperforming Technical Team 52

Underperforming Technical Team Pricing Innovation Metrics 52

ChurnZero

SEPTEMBER 21, 2018

A victim is a customer who is attempting to use your product to help them achieve a goal, however they are either running into a poor user experience and/or product issues. You again offer an apology for the poor experience and ask Valerie to provide more information on the specific issues she has encountered thus far.

Churn 45

Churn Underperforming Technical Team Systems Review Customer Success 45

User Pilot

MARCH 21, 2024

TL;DR A customer profile is a document that contains detailed information about your ideal customers , such as their jobs , interests, motivations, goals, and challenges. User sentiment data regarding the positive and negative emotions the user experiences while interacting with your brand.

Sales Recruiting 97

Sales Recruiting Underperforming Technical Team Interviewing Social Media 97

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Do you need to improve team communication? Check Slack.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

SaaStr

DECEMBER 31, 2019

She founded Box’s growth team as well as the product operations team. And before box she ran product and engineering teams building large scale financial platforms for Accenture clients. Ciara : Craig’s designed and led teams at enterprise and consumer companies including Salesforce, eBay, and Google.

Enterprise 132

Enterprise Underperforming Technical Team Scale B2B 132

User Pilot

APRIL 22, 2024

Any help that involves the technical team. Whether it’s through developer’s docs, tweaking the code, or providing integration assistance. Help desks, resource centers , live chats, or any other way in which the user can seek the answers without needing a representative to intervene. Product tutorials.

Strategy 87

Strategy Technical Review AI Search Technical Support 87

User Pilot

MARCH 9, 2023

The key causes of customer churn are poor customer support , buggy product, wrong product-market fit, bad user experience, poor onboarding process, high pricing, and long time-to-value. Bad customer support: One bad experience with your customer support team can push customers to consider leaving your product.

Underperforming Technical Team 95

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 95

User Pilot

APRIL 2, 2020

You could provide detailed help docs, or you could send out an email course to new users. You could even have your CS team manually teach every new user how to use your product. But let’s face it, those approaches either ask too much of your users, or too much of your poor CS managers. Moment is so crucial.

Education 55

Education Underperforming Technical Team Social Media Onboarding 55

The Marketing & Growth Hacking Publication

FEBRUARY 21, 2019

Preparing for the future As an app marketer in 2019, the best way to prepare for mounting competition and further technological transformation, is to embrace a curious outlook, a dynamic approach, and an obsession with both professional and performance development. Information capture should never be at the expense of user experience.

Mobile 40

Mobile Marketing Growth Hacking Technical Review 40

Stax

FEBRUARY 19, 2024

To achieve this, vertical SaaS products bring in experts from niche markets to develop industry-specific features, ensure compliance with industry standards or regulations, and integrate with key business platforms that are standard within that industry. Consider the following.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

User Pilot

FEBRUARY 22, 2024

It can also serve as a source of invaluable feedback for product development. You’ll also need to hire the right individuals for your customer support team and invest in training them and providing them with the tools for success. Competitive advantage : Customers stop doing business with an organization due to poor support.

Customer Support 79

Customer Support SaaS AI Search Software Review 79