article thumbnail

User Documentation: The Ultimate Guide for Product Managers

User Pilot

Knowledge is power and user documentation is necessary for building it. But great documentation doesn’t happen by accident. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. What is user documentation?

article thumbnail

Live Tomorrow with Algolia: “The Essential Companies SaaS Relies On”

SaaStr

These virtual live forums will encourage SaaS product builders, engineers, entrepreneurs, and tech leaders to openly engage with spotlight speakers to get all their SaaS questions answered in real-time. — Topic: “The Essential Companies SaaS Relies On” The software-as-a-service marketplace is rapidly growing year after year!

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How Daily.co’s Intercom app helped them drive discovery and engagement

Intercom, Inc.

For product builders, it’s never been harder to get discovered in such a crowded marketplace. and the value of our service, and ensure that’s embedded within a service they already know. Our first step towards building an app was to explore the Messenger APIs and developer documentation.

article thumbnail

13 Brand Activation Examples From Famous Brands to Inspire You

User Pilot

TL;DR Brand activation involves building awareness for a company through engaging interactions with potential customers. Slack drives brand activations via social media engagement. Book a Userpilot demo today to learn how you can leverage in-app engagement to drive your brand activation goals. Let’s dive in!

article thumbnail

AI Customer Experience: 10 Ways to Implement in Your SaaS

User Pilot

In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. For example, a chatbot that solves a high percentage of queries frees up the time of your customer service reps. Provide timely self-service support through AI chatbots What is this?

article thumbnail

Understanding Risk Management Strategies as a PayFac

Stax

Reputational risks Risks associated with things like data breaches, poor customer service, company controversies, etc. PayFacs must therefore keep track of dubious/ high-risk merchants and immediately terminate the contracts of those engaged in any illegal activity. Fraud detection and prevention.

article thumbnail

The 5 Best Amazon Marketing Companies of 2020

Neil Patel

You need excellent marketing strategies unique to Amazon’s marketplace. Most of these ranked agencies offer the same services or only have Amazon marketing as one of their numerous services. It can also help to engage prospects until they hit your checkout button on Amazon. So, with over 2.5 The only problem?