Intercom, Inc.

OCTOBER 31, 2018

Our customers are already seeing value from implementing Custom Bots on their website by personally engaging new visitors with video, automatically qualifying leads and nurturing new trial users to paid plans. “In three weeks, we’ve seen a 50% growth in engagement with the Messenger.”

Scale 128

Scale Engagement Marketing Onboarding 128

CustomerSuccessBox

MARCH 10, 2022

The role and responsibilities of these two separate operations-“ Client Service Manager ” and “ Client Engagement Manager ”-differ. Keeping track of the client interactions to document them for future reference in training. Who is a client engagement manager? They ensure to document each project with its progress.

Engagement 52

Engagement Management Underperforming Technical Team Outsourced Development 52

User Pilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! What are the best Salesforce integrations in 2024? Book the demo to find out more!

Payments 105

Payments Payment Services Payment Methods Payment Solutions 105

Tom Tunguz

AUGUST 29, 2023

Large-language models have transformed how millions interact with products : from customer support to code generation to legal document analysis. These new engagement models invite users through a meaningfully different product journey. Every application now speaks English. How should a product manager gauge the customer experience?

Artificial Intelligence 194

Artificial Intelligence User Experience Customer Support Engagement 194

User Pilot

APRIL 21, 2024

Create interactive guides because they are more engaging and, hence, help customers learn better. Track whether your support documents are helping customers and refine them accordingly. There’s a simple reason for that – interactive content is generally more engaging for customers, and therefore of greater help.

Strategy 100

Strategy Customer Support SaaS Technical Review 100

Intercom, Inc.

AUGUST 6, 2018

Our first step towards building an app was to explore the Messenger APIs and developer documentation. The post How Daily.co’s Intercom app helped them drive discovery and engagement appeared first on Inside Intercom. With this app, we could access a new audience to make them aware of Daily.co We can’t wait to see what you build.

Engagement 130

Engagement Marketplace as a Service Development Sales 130

Buffer Resources

APRIL 23, 2024

  “It’s the industry standard for a professional creator to have a media kit readily available — it makes it a lot easier for the brand to quickly review the creator and understand their content, rates, engagement stats, and do a reference check if they include brand testimonials in the media kit.” 

Social Media 92

Social Media Branding Metrics Engagement 92

SaaStr

DECEMBER 5, 2022

As a SaaS founder, you aim to increase the volume of customers who stick around and become loyal and decrease the volume of detractors who dislike or don’t engage with your product. . Documentation is one of startup experts’ most common pieces of advice, but only 22% of VC-backed companies use an internal documentation system.

Payments 130

Payments SaaS Payments Payment Solutions Venture Capital 130

SaaStr

FEBRUARY 22, 2023

Stripe is one of the few who have unlocked the code to great product design by changing their approach to the product design process and constantly engaging with users. Stripe documents this feedback before carrying out further work. Tenet 1: Iterate fast and get feedback from the right users EPD involves a user-centric mindset.

CTO Hire 218

CTO Hire CTO Payment Methods Payment Solutions 218

FastSpring

FEBRUARY 8, 2024

Explore the Power of Changelog Integration in Our Documentation Navigating the Tax Landscape: Key Changes That Demand Your Attention in 2024 Quarterly B2B Onboarding Update: Your Complete Guide to Seamless Transactions! Please keep an eye on your mailbox for these important documents if applicable to you.

Payment Methods 78

Payment Methods Customer Support Merchant Services Payments 78

Buffer Resources

DECEMBER 20, 2023

  Over 1 million Buffer fans engaged with our AI launches this year.   Half a million Buffer fans engaged with this launch! LinkedIn Documents (aka PDF Carousel) 🎠 This feature is designed to significantly increase your content's visibility and audience interaction. What's next?

ChatGPT 105

ChatGPT AI Mobile Engagement 105

SaaStr

MARCH 18, 2022

But how can businesses create spaces for customers to engage in productive dialogue? . Draft a charter statement that includes thorough documentation of your organization’s mission, goals, and expectations. You must plan relevant content that engages board members. Building the foundation of your Customer Advisory Board.

Sales Recruiting 230

Sales Recruiting Enterprise Onboarding Investment 230

User Pilot

APRIL 3, 2024

Essential elements of most resource centers include user documentation , video tutorials , FAQs, a search function, a feedback widget , product updates , and AI tools. Here’s what it should include: User documentation : Detailed articles and manuals that explain how to use your product or service. Jira’s resource center.

AI Search 104

AI Search Software Review SaaS AI 104

User Pilot

FEBRUARY 14, 2024

TL;DR Userpilot is a product growth platform that allows you to track and analyze user behavior, collect feedback, and create in-app experiences to drive user engagement. Userpilot is one of the best customer engagement software solutions. For example, it could recommend a resource center document linked to their pain point.

AI 103

AI Engagement User Experience SaaS 103

30 Day Leadership

OCTOBER 24, 2023

Kristin shares her expertise in managing remote teams, emphasizing productivity and employee engagement. The discussion delves into vital aspects of remote leadership, including onboarding, ongoing engagement, clear communication, and meticulous documentation for streamlined team operations.

Leadership 52

Leadership Onboarding Innovation Engagement 52

Totango

APRIL 4, 2024

While acquisition and new logos will always contribute to a part of growth, the ongoing engagement, support, and alignment between CS and sales solidify customer relationships driving long-term, sustainable revenue. We’ve set up systems to document what we said we were going to accomplish with the customer in the sales cycle.

Customer Success 89

Customer Success Retention Revenue Sales 89

User Pilot

JUNE 30, 2023

Website copy, in-app communication , product documents, or legal content are often good places to start. As you publish your content, track metrics like user engagement, conversion rates , or SEO performance to gauge how successful you’ve been in translating to the target audience’s native language.

SaaS Payments 97

SaaS Payments Outsourcing Services Payment Solutions Payment Services 97

Buffer Resources

DECEMBER 12, 2023

For the most successful creators, longevity hinges on more than just creativity and engagement. By automating these tasks, the creator can focus more on the creative aspects of their work, such as brainstorming new content ideas or engaging with their audience. So, how do you get in and win?

Systems Review 106

Systems Review Social Media Technical Review Scale 106

Andreessen Horowitz

FEBRUARY 28, 2024

Unfortunately, not all of us either have the time or acumen to engage deeply in creative work. This despite often engaging in tasks, whether personal or professional, where an artistic touch would help immensely. The range of expressiveness in Ideogram’s new model is stunning.

Investment 98

Investment Underperforming Technical Team Innovation User Experience 98

Mucker Capital

APRIL 2, 2024

Immediate Action Items Identifying and addressing issues promptly, including the effectiveness of documentation and training materials. Product Usage Data Analyzing how customers engage with and utilize the product features. Success alignment involves understanding customers' goals and tracking them throughout the engagement.

Engineering 52

Engineering Systems Review Scale Interviewing 52

User Pilot

JANUARY 16, 2024

You can also use it to craft engaging blog posts, write simplified product documentation, etc. In this example, we fed ChatGPT with a product requirements document (PRD) and asked it to craft relevant user stories from the document. How can we enhance our customer onboarding to increase user engagement?

ChatGPT 104

ChatGPT Management Underperforming Technical Team Technical Review 104

Totango

NOVEMBER 10, 2020

Outcome success plans focus on capturing mutual objectives, documenting the steps toward achieving them, and sharing information between both clients and your own internal teams—driving interconnectivity and displaying progress through one easily accessed live portal. Document and capture new initiatives as they arise.

Customer Success 119

Customer Success Software Review Benchmarks Engagement 119

User Pilot

DECEMBER 22, 2023

Marketing copy aims to promote the product and motivate users to buy it, so it uses engaging and emotionally evocative language. AI-writing assistants are excellent tools for repurposing product documentation and content or refining existing microcopy. UX microcopy drives user engagement. It doesn’t stop here.

AI 105

AI Scale User Experience Onboarding 105

User Pilot

MAY 23, 2023

In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. That means they can focus on the tricky cases that require complex decision-making, process improvements, and most importantly, tasks that maximize the impact on customer happiness and engagement.

Artificial Intelligence 97

Artificial Intelligence AI SaaS Payments Payment Solutions 97

Buffer Resources

DECEMBER 7, 2023

Inspired, I revamped my approach: committed to a regular posting schedule, focused on improving the quality of my content, and engaged with my audience. Document the idea To keep those brilliant sparks from fading away, I make it a habit to document all my ideas, even if they're just in their infancy.

ChatGPT 127

ChatGPT Social Media Interviewing Content Marketing 127

SmartKarrot

SEPTEMBER 20, 2021

Documentation for your SaaS products is more than necessary. You might have had some experience in working with product documentations in the beginning, however, it is time to rev up your documents and take to another level. What is Product Documentation? What is Product Documentation? Table of Contents.

SaaS 10

SaaS Engagement Content Marketing Customer Success 10

Totango

DECEMBER 1, 2021

Improved customer collaboration follows from prioritizing individuals and interactions, a result of success teams engaging closely with customers and customer data. These characteristics make an agile approach personalized, engaging and flexible. Put technology in place for customer listening and engagement. Allocate resources.

Innovation 96

Innovation Customer Success Scale Government 96

Stax

DECEMBER 20, 2023

SaaS companies can avoid having to integrate their software with that of gateways and banks, undergo thorough merchant underwriting, and submit mountains of documents by working with a trusted PayFac like Stax to make their software more comprehensive for their clients. What Is Merchant Underwriting?

Merchant Services 88

Merchant Services Payment Services SaaS Payments Payments 88

Sales Hacker

JUNE 24, 2021

Radio silence from your prospects at the close stage could be caused by the fact that they haven’t seen the documents your reps sent. If your reps send emails linking to an online proposal document, make sure they are considered safe links from reputable domains. You’re probably thinking about a text-based, black and white document.

Strategy 108

Strategy Sales Engagement Benchmarks 108

User Pilot

MARCH 21, 2024

But what strategies can you follow to boost product engagement at every stage of their journey? Adoption stage : Guiding users to integrate the product into their routines, personalizing the experience for deeper engagement. Introducing additional features to re-engage users who adopted the core product.

Strategy 105

Strategy Software Review Social Media Engagement 105

User Pilot

OCTOBER 9, 2023

Whether you had a desired outcome or not, document the lessons learned and make changes moving forward. After the MVP launch, the company may realize a demand for advanced collaboration features like real-time chat and document sharing. You can know this by looking at their JTBDs and past engagement data using a trend analysis report.

Management 105

Management Trends Metrics AI 105

User Pilot

SEPTEMBER 8, 2023

Are A/B testing mistakes limiting your ability to drive engagement and conversion? TL;DR A/B testing is a method of comparing a version of a software product, feature, webpage element, or user interface element against a control group to determine if it performs better in terms of user engagement, conversions, or other key metrics.

Engagement 102

Engagement User Experience Mobile Pricing 102

Blulogix

MARCH 21, 2024

Far beyond the initial capture, the art of retaining customers demands a nuanced, ongoing engagement strategy that nurtures and expands the customer relationship over time. Keeping customers informed and engaged with your service’s evolution encourages deeper utilization and satisfaction.

B2B 52

B2B Subscription Payment Features Retention 52

Andreessen Horowitz

OCTOBER 4, 2023

Once the lender issues a formal term sheet, the company usually engages in some negotiation to discuss outstanding items. After the company signs the term sheet, the lender will begin legal documentation and work with their counsel on clearing conflicts to get a full loan agreement drafted. What’s the best way to report to your lender?

Outsourcing Services 116

Outsourcing Services Software Review Scale Banking 116

User Pilot

DECEMBER 11, 2023

If you want to truly nail user engagement , then you have to understand how your customers think. These include widely accepted conventions like swiping left or right to navigate between pages, pinching the screen to zoom in on the page/image, and double-tapping to increase the zoom level on the content that they’re engaging with.

Scale 105

Scale Interviewing Onboarding Communication 105

User Pilot

DECEMBER 6, 2023

Documentation : They produce the written content on the user interface (known as UX writing ) and create the documentation needed for design hand-offs. Product mapping : They create customer journey maps , user personas , and empathy maps to help them determine the ideal path each user must follow to achieve their goals.

User Experience 98

User Experience AI Web Development Web Developers 98

Buffer Resources

NOVEMBER 16, 2023

It offers additional features to improve engagement and personalization, with three tiers:  Basic : This tier costs $3 a month or $32 a year, giving users access to limited features. One is a resource I shared that got me more engagement than normal, and two is a series of news updates I used to share but have since paused.

Social Media 120

Social Media Subscription Payment Features Engagement 120