SaaSX

FEBRUARY 5, 2020

Here’s a super basic overview of the key P&L areas we typically use: Revenue Cost of Goods Sold (COGS) Sales & Marketing Expenses (S&M) Research & Development Expenses (R&D) General & Administrative Expenses (G&A). This INCLUDES headcount-related expenses. Not Utilizing a Proper SaaS Chart of Accounts.

Finance 118

Finance Sales Hiring Headcount Scale 118

The Angel VC

MARCH 23, 2016

If you have a SaaS startup with a higher-touch sales model where revenue growth is largely driven by sales headcount, the plan needs to be modified accordingly. For Enterprise customers, the model assumes pricing increases at the time of renewal but not during the term of the subscription.

SaaS Payments 217

SaaS Payments Headcount SaaS Payment Methods 217

SaaSOptics

MAY 2, 2022

If you observe the average sales headcount of early-stage product-led companies, you’ll find that many have already laid the foundation of a hybrid model because (in most cases) a strong sales team is what ultimately allows them to scale and maintain their hold on the market. There Aren’t Many True Product-led Companies.

Scale 97

Scale Sales Hiring Underperforming Technical Team Sales 97

SaaSOptics

SEPTEMBER 14, 2021

In reality, one simple discipline can take your Financial Operations from good to great—with no additional cost or headcount. . Templates to help you achieve consistency: To streamline your journey to consistency, we’ve developed this free, actionable checklist to guide you through implementing consistency in your Financial Operations.

Point of Sale 60

Point of Sale Outsourced Development Headcount compliance 60

Chart Mogul

DECEMBER 22, 2021

Our mission is to build the world’s most powerful subscription analytics platform for the SaaS community. Building the leading subscriptions analytics platform means listening to our customers, and implementing changes to the product that bring them the most value. What’s new in ChartMogul in 2021? ChartMogul is a product-led company.

Software Review 52

Software Review Systems Review Payment Features PayPal 52

Kellblog

NOVEMBER 23, 2022

(In a small initial land and big expand model, this may run much higher than 30-40% but that also depends on the definition of land – i.e., is the “land” just the first order or the total value of subscriptions acquired in the first 6 or 12 months). The next block focuses on headcount: Total employees, at end of period.

Technical Review 116

Technical Review Software Review Forecasting Churn 116

Sales Hacker

MARCH 1, 2024

When the conference was successful, they expanded the concept across different channels, developing content, launching a podcast, and hosting live workshops and virtual events. Here are a few benefit sticking points: Owned media can be measured by subscriptions.

VP of Engineering 71

VP of Engineering Scale SaaS AI Search 71

OPEXEngine

NOVEMBER 23, 2020

Research & Development Expenses (R&D). This INCLUDES headcount-related expenses. If you are utilizing Gusto or a similar payroll tool, your headcount expenses are likely coming into your P&L as one (or maybe two) line item(s). CLASSIFYING ONE-TIME REVENUE AS RECURRING/SUBSCRIPTION REVENUE.

Finance 52

Finance Sales Hiring Headcount Scale 52

Intercom, Inc.

OCTOBER 29, 2019

You can’t find email lists using Job-to-be-Done, but you can find ones for B2C subscription businesses that have a high volume of website traffic. If your customers tend to be larger, public companies, then segmenting by revenue and size is reasonable, as most report financial results and headcount on a quarterly basis.

Business 184

Business B2C Scale Headcount 184

CustomerSuccessBox

DECEMBER 3, 2021

You may find yourself protecting your headcount, rooting for investments you want in tech, and giving suggestions for new product features. The biggest cost areas are typically staff-related (salaries, tax, travel, training, recognition), systems (software subscriptions), and facilities.

Customer Success 52

Customer Success Data Technical Review Headcount 52

Hitenism

JANUARY 16, 2017

In 2014, Mixpanel’s Series B pitch deck spelled out the company’s expansion plans over the next two years: 3x sales headcount and rapidly race towards distribution. Double headcount every 6-9 months. These include: A free Company Logo API and Company Autocomplete APIs designed to help developers improve their products.

Scale 147

Scale Venture Capital SaaS Headcount 147

OPEXEngine

DECEMBER 17, 2019

This is true even though selling software on a subscription basis has been around for well over 20 years. In my experience working with enterprise SaaS companies over the past five years, I’ve seen a large variance in benchmarks for gross margin across subscription software businesses. The Value of Benchmarking.

Benchmarks 40

Benchmarks Metrics Headcount SaaS 40

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

Intercom, Inc.

JUNE 3, 2021

In terms of research and development or generally the product and engineering functions, the people who produce your software, this really is a question of investability. ” I think the “Sure thing boss, give me more headcount” is obvious. Headcount and salaries and comp and all that kind of stuff. Paul: Yeah.

Strategy 228

Strategy Software Review Development Team Review Sales Recruiting 228

ChurnZero

JANUARY 7, 2020

RFP360 was founded to help customers develop strategic RFP processes that deliver results. This has allowed for the optimization of their trial subscriptions program. . It has allowed the team to scale to 500+ accounts without the need for additional headcount. .

Scale 52

Scale Headcount Consulting Customer Success 52

ProfitWell

MARCH 27, 2019

Grab your pals, whatever the heck their names are, and let’s get into some midweek subscription. If the scan does detect secrets, the developer will in turn receive an alert in the merge request, from which they can then invalidate the leaked credentials and generate fresh sets. The Rundown In resources. What's on the docket?

Travel 45

Travel Cybersecurity Headcount Entertainment 45

SmartKarrot

NOVEMBER 23, 2022

You will drive the Customer Success strategy and mentor the team on the best ways to support the clients from pricing to invoice and everything in between. Provide coaching and training to empower the continued career development of your team. Be the voice of the customer; bring real customer insights to the product development team.

Customer Success 19

Customer Success Headcount Payment Features Forecasting 19

Intercom, Inc.

AUGUST 29, 2019

How quickly you’re able to accelerate growth depends on your ability to build a nimble sales org and develop a strong sales strategy. When I started, they had a big growth plan as far as headcount, but they were a little bit looser on processes and cadences and things like that framework I was talking about.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Totango

OCTOBER 8, 2020

This uncertainty has forced the SaaS and subscription industries to work to improve customer retention as the market for new business shrinks. Through accurate customer monitoring, you can develop a thorough understanding of the customer experience and use this information to proactively increase the value realized by using your product.

Retention 63

Retention Headcount Customer Success Engagement 63

Sales Enablement, SaaS and Growth

MARCH 23, 2020

OKRs were first developed by Andy Grove, former CEO of Intel, and they consist of a clearly defined goal (objective) and measures to track achievement of that goal (key results). Subscription business model. Horizons Framework Another innovation model is the Horizons Framework developed by McKinsey. Source: ThinkGrowth 2.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Sales Hacker

FEBRUARY 19, 2020

It’s your secret to finding the diamonds in the rough when you need more qualified leads, without increasing headcount. It’s often obtained from a demo request , trial registration, or email subscription. Accept the idea that developing a lead scoring system is a process of multiple iterations, and you’ll see faster progress.

Sales 98

Sales Underperforming Technical Team Systems Review Headcount 98

User Pilot

MAY 11, 2022

You can use product usage data to develop an effective marketing strategy, improve products, retain customers , as well as to accelerate customer adoption. Behavioral segmentation is a key to understanding why one group of customers turns into power users when another stays in a core user segment or even worse, cancels the subscription.

SaaS 92

SaaS Underperforming Technical Team Onboarding Churn 92

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). In-product guides and email cadences are low cost ways of steering users towards activation without engineering work or new customer success headcount.

Scale 70

Scale Startup Technical Review Software Review 70

Baremetrics

JULY 25, 2019

If you’re like most SaaS founders, you’ve googled for a saas financial template you can use to forecast your subscription business. Yet, while forecasting subscription businesses is a new frontier, it’s far from the state of the art. And how can founders at any stage get better at predicting their future? Staring into the Void.

Forecasting 88

Forecasting Scale Sales Hiring SaaS 88

ChurnZero

DECEMBER 18, 2020

Like let’s take a more conservative approach in the earlier months of the year in terms of adding headcount. Learning Subscriptions: The Future of Customer Education – Read how SaaS companies can catch up to create a customer education program. . Maybe a little bit more provisional, and maybe a little bit more conservative.

Customer Success 87

Customer Success Sales Recruiting Finance Sales Hiring 87

Outseta

JANUARY 20, 2020

They were clearly property management and software development, and as someone that was hired to accelerate Buildium’s growth I immediately saw countless opportunities to grow the company by moving into new markets. While these revenues are pay-per-use, rent payments are both large and regular. You read that right—two!

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

SaaStr

MARCH 15, 2024

His first company was Personify and he went on to be a VP of Developer Relations at Salesforce, then hire number 11 at Dropbox, CEO at Heroku, and an investor and on many boards before landing as the current CEO at Vimeo. Do you see massive disruption in workforces and marketing headcounts shrinking because of AI? “I’m

AI Search 230

AI Search SaaS Advertising Sales Hiring 230

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). In-product guides and email cadences are low cost ways of steering users towards activation without engineering work or new customer success headcount.

Scale 51

Scale Startup Technical Review Software Review 51

Crafty CTO

APRIL 12, 2020

Bigger – it speaks to every aspect of the software development process. Shape Up is the Basecamp team’s distillation of how they themselves develop software, superbly written and illustrated, freely contributed to the world as an online and downloadable e-book. Big as in a 143 page PDF. ” So what is Shape Up?

Underperforming Technical Team 52

Underperforming Technical Team New CTO Technical Review Software Development 52

ChurnZero

JUNE 3, 2022

I bet most, if not all, of them were based on a subscription. I’d go even further to say that somewhere in your business you’re probably already thinking about how you can launch your own subscription-based service to take something you’re already doing or maybe something new and extend it through an as-a-service delivery model.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

ChurnZero

JUNE 3, 2022

I bet most, if not all, of them were based on a subscription. I’d go even further to say that somewhere in your business you’re probably already thinking about how you can launch your own subscription-based service to take something you’re already doing or maybe something new and extend it through an as-a-service delivery model.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). In-product guides and email cadences are low cost ways of steering users towards activation without engineering work or new customer success headcount.

Scale 40

Scale Startup Technical Review Software Review 40

Intercom, Inc.

FEBRUARY 1, 2018

I stumbled upon Eric Ries and Steve Blank, the concept of customer development – it was a revelation. I took a quick break to go to business school, and then from there, I joined LinkedIn, initially to grow their subscriptions product, and then moved around to various different functions like consumer marketing for the home page.

Growth Marketing 174

Growth Marketing Scale Marketing Outsourcing Services 174

SmartKarrot

DECEMBER 18, 2020

But instead of spending money on increased headcount, companies are planning to spend heavily on technology. Nothing can please a customer more than when you develop a rapport with them by knowing them. But now with subscription-based business models, companies are keener on nurturing relationships with their customers.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

But instead of spending money on increased headcount, companies are planning to spend heavily on technology. Nothing can please a customer more than when you develop a rapport with them by knowing them. But now with subscription-based business models, companies are keener on nurturing relationships with their customers.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10