User Pilot

APRIL 19, 2024

Dive into the Net Promoter Score definition to discover mirror customer sentiment and how it can help redefine your business strategy. Engage with these satisfied customers to understand what keeps them coming back, and implement these best practices across your service offerings to maintain a robust and loyal customer base.

Scale 52

Scale Systems Review Software Review Branding 52

User Pilot

MARCH 1, 2022

There are multiple channels and tactics you can implement to engage with customers and bring them back. why segmentation and good customer service are key drivers of user engagement. 10 re-engagement strategies you can start implementing right away. Use the “what’s new” email to re-engage inactive users.

Engagement 97

Engagement SaaS Social Media Churn 97

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. How many employees support digital engagement at Aruba? TC : Yes, definitely.

Scale 110

Scale Engagement Scaling Strategy 110

User Pilot

OCTOBER 29, 2023

To see how Userpilot’s feedback and engagement features can help you measure and increase the WTA, book the demo! If you can see the perceived customer value decrease, they may eventually cancel their subscription. What is the willingness to pay? What are the factors that influence WTP?

SaaS 95

SaaS Interviewing Pricing Market Research 95

User Pilot

APRIL 4, 2024

Whether you want to boost user activation or improve product adoption, maximizing product engagement is crucial. But here’s the thing—product engagement can mean different things for various products. That makes it key to understand what product engagement means for your specific offering to track and optimize the right metrics.

Engagement 52

Engagement SaaS Retention User Experience 52

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. How many employees support digital engagement at Aruba? TC : Yes, definitely.

Scale 84

Scale Engagement Scaling Strategy 84

Neil Patel

SEPTEMBER 17, 2021

Because it is one of the only social networks left that is truly “personable” and the engagement is still decent because of it. This adds up to 132 percent more engagement–without doing any extra work past the initial setup. Send onboarding messages with educational messages to engage followers. Send upsell campaigns.

Engagement 145

Engagement Social Media Marketing Underperforming Technical Team 145

SaaStr

JANUARY 24, 2022

I swear I’ve heard as many different definitions of “bookings” as there are flavors of ice cream. Let’s say you receive a contract from a customer that outlines they will pay you $100 for the monthly subscription with an invoice of terms Net 30. With a rental engagement, the burden falls on you.

Finance 323

Finance Outsourcing Services Systems Review Technical Review 323

Intercom, Inc.

MARCH 10, 2022

Activate proactive engagement across your e-commerce site. Proactive engagement. From a support perspective, creating FAQs and knowledge hubs should definitely be your first port of call – but what if you could reach your customer before frustration gets the better of them? Fire up Fullstory to fight frustrations.

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

Baremetrics

JULY 22, 2021

This is why PayPal users love Baremetrics, the ultimate business analytics solution that helps SaaS and subscription businesses monitor and understand subscription data. If you’re using PayPal, you should definitely be using Baremetrics. It offers detailed information about any subscribed monthly payments that are outstanding.

PayPal 98

PayPal Merchant Services Payments SaaS Payments 98

Andreessen Horowitz

APRIL 23, 2024

Whether it’s creating better tools to write code and test code, better tools for customers to engage with reps, better tools for sales teams to engage with their prospects, all those things are happening inside of Bill. For both of you, subscription is a smaller-to-no piece of the story. It’s still not GenAI.

Payments 107

Payments Forecasting Payment Services Payment Solutions 107

Baremetrics

SEPTEMBER 14, 2021

If you remember our discussion on bookkeeping (where you can find useful definitions of many of the terms used here), which discusses the difference between bookkeeping and accounting, accounting is similarly broken down into accrual accounting and cash accounting. These invoices total $360,000. Table of Contents.

Payment Features 94

Payment Features Payment Methods Payments SaaS Payments 94

Blulogix

FEBRUARY 27, 2024

Creating a Monetization Framework For Your Business View the Whitepaper The Essence of the Whitepaper This whitepaper is designed to serve as a definitive guide for businesses looking to navigate the complexities of monetization in the digital age. The whitepaper is available for you on BluLogix.com, no registration required.

AI Search 97

AI Search Machine Learning Artificial Intelligence Blockchain 97

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. How many employees support digital engagement at Aruba? TC : Yes, definitely.

Scale 62

Scale Engagement Scaling Strategy 62

Buffer Resources

NOVEMBER 16, 2023

X Premium is a premium, opt-in, paid subscription service designed to enhance user experience on the platform. It offers additional features to improve engagement and personalization, with three tiers:  Basic : This tier costs $3 a month or $32 a year, giving users access to limited features. What is X Premium?

Social Media 118

Social Media Subscription Payment Features Engagement 118

FastSpring

OCTOBER 13, 2020

This may be true in romance, but it’s definitely not true in business. It’s also a great way to engage with your customers. Acknowledge anniversaries on subscriptions and include an opportunity to upsell/cross-sell. Develop Long-Term Customer Relationships with Subscriptions.

Retention 148

Retention Payment Features Payment Methods Payment Services 148

OPEXEngine

JUNE 11, 2020

You hear the terms SaaS, subscription, term licenses and perpetual license software tossed around frequently. We sometimes hear companies call themselves “SaaS” companies, because they sell subscriptions, but they do not host software. The product is hosted by the vendor or a 3 rd party (like AWS).

SaaS Payments 52

SaaS Payments Payment Solutions Subscription Payment Features 52

Totango

JANUARY 24, 2019

The digital transformation of business has created a customer-centered economy built on subscriptions, personalized services, and new definitions of customer loyalty. You need to employ customer engagement solutions that let you know how your product is being consumed on a day-to-day basis. Customer Engagement Solutions.

Engagement 54

Engagement Growth Hacking Social Media Subscription 54

SaaStr

APRIL 14, 2023

Investors want to know about metrics, the drivers of your business, and whether users are growing, engaged, or churning. Many customers in SE Asia are budget-based versus subscription-based. Founders can definitely help lift the ecosystem in SE Asia. Enterprise will likely have a different problem set vs. an SMB. Absolutely.

Development Team Review 220

Development Team Review Technical Review Underperforming Technical Team SMB 220

Buffer Resources

JANUARY 18, 2024

It’s not the first time I’ve tried out LinkedIn Premium — but it is the first time I’m approaching the platform’s paid subscription as a creator.  In a nutshell, I want to generate engagement and grow my audience — could LinkedIn Premium help with that, too? It just might.

Technical Review 104

Technical Review Systems Review Sales Recruiting AI Search 104

ProfitWell

APRIL 3, 2020

Daily active users is a key metric you should follow when you’re in the subscription business. Daily active users, commonly referred to as DAU are the total number of people that login and engage with your SaaS or web product on a daily basis. When your DAU is high, it can be a great sign. What are daily active users?

Technical Review 43

Technical Review Churn Subscription Payment Features 43

CustomerSuccessBox

JUNE 17, 2022

How unfortunate is it to see a subscriber canceling their recurring payment! Product analytics is the process of evaluating how your customers or users engage with your product. This enables your product team to identify and track engagement data and optimize the product. Help in improving Customer Engagement.

Churn 52

Churn SaaS Payments Underperforming Technical Team Payment Features 52

User Pilot

AUGUST 24, 2023

It’s also a valuable tool for winning over users about to cancel their subscriptions. Here are subscription cancellation survey questions for collecting customer feedback: What made you cancel your subscription? A/B test different churn survey types to find the one your users engage with the most.

Churn 94

Churn Interviewing Subscription Payment Features 94

Clouded Judgement

AUGUST 25, 2023

In Frank’s opening remarks he said: “In Q2, we continue to execute in an unsettled macro environment but with incremental improvement in general sentiment and engagement.” ” In July specifically, it sounds like customers across the board started to proactively engage more around new deals / contracts.

Cloud 130

Cloud Government Banking Payment Services 130

User Pilot

DECEMBER 19, 2023

Introduce interactive walkthroughs and adoption tooltips to increase engagement. Such satisfied customers engage in word-of-mouth marketing, inevitably leading to increased referrals. Account managers need to help fulfill these needs by offering personalized workflows to improve engagement rates.

SaaS Payments 82

SaaS Payments Management Customer Lifetime Value SaaS 82

User Pilot

AUGUST 10, 2023

Tracking your product’s DAU, WAU, MAU metrics will provide insights into user engagement and how well your tool is performing. We also covered other metrics to measure and get a holistic picture of customer engagement and common mistakes when tracking engagement, and how to avoid them. Understand growth over time.

Metrics 74

Metrics Venture Capital Benchmarks Engagement 74

Intercom, Inc.

MAY 3, 2018

Rohini Pondhi , product management lead for Square’s Invoices product, knows this challenge well. At Square, I manage a product called Square Invoices. For those types of sellers, we offer Square Invoices where they can send a digital invoice to their buyer, and the client can pay online. Rohini: Definitely.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

Baremetrics

OCTOBER 8, 2021

To run a business online, you probably need a customer relationship management ( CRM ) software package and/or payment processor to manage your customers and their invoices. Stripe is often the payment processor of choice for SaaS businesses because it can handle recurring revenue streams. Table of Contents. What is LTV?

Payment Services 94

Payment Services Payments SaaS Payments Payment Features 94

Stax

FEBRUARY 5, 2024

That’s why understanding surcharging—including its definitions, types, calculating methods, and best practices—can help you incorporate surcharging into your operations. These processing fees or additional charges are transferred, in part, to the customers engaging in those activities. Let’s dive in. Industry Standards.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Solutions 88

Natalia Luneva

JANUARY 13, 2021

However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. This article will answer the main questions that SaaS founders and market ers have about losing SaaS customers, in other words, user churn: What is SaaS churn definition and why lowering it matt ers?

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

Neil Patel

APRIL 13, 2021

There are two common types of VOD you’ve likely interacted with: Subscription VOD: Also known as SVOD, access to these videos comes with a subscription rate. Essentially this is any streaming platform involving an annual, monthly, or some other subscription rate. In fact, the average engagement rate on Facebook video is 6.09

Advertising 126

Advertising Mobile Branding Subscription 126

Baremetrics

SEPTEMBER 5, 2021

It simply starts with the definition of quality. Every company has their own definition of a PQL, and that definition evolves as the product matures into different stages. Subscription businesses rely on Baremetrics to segment customer attributes Get deep insights into MRR, churn, LTV and more to grow your business.

Payment Solutions 95

Payment Solutions SaaS Payments Payment Services Payment Methods 95

Buffer Resources

JANUARY 18, 2024

It’s not the first time I’ve tried out LinkedIn Premium — but it is the first time I’m approaching the platform’s paid subscription as a creator.  In a nutshell, I want to generate engagement and grow my audience — could LinkedIn Premium help with that, too? It just might.

Technical Review 62

Technical Review Systems Review Sales Recruiting AI Search 62

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. SaaS businesses, meanwhile, benefit from predictable streams of recurring revenue.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

Andreessen Horowitz

OCTOBER 12, 2023

Barchi told us that his team’s definition of ROI depends on the use case. Scope initial engagement in context of user workflow Because so many buyers (understandably) place a high priority on ease-of-use, it’s essential to understand where your solution fits within the workflow of the organization.

Healthcare 113

Healthcare AI Payments Enterprise 113

Chargify

AUGUST 9, 2017

At its most basic definition, Internet of Things is “a network of internet-connected objects able to collect and exchange data,” according to Business Insider. Here at Chargify, we’ve been seeing an increase in B2B IoT-related subscription businesses and we’re excited about the many possibilities for IoT B2B subscription use cases.

B2B 54

B2B Subscription Payment Features VP of Engineering 54

Chargify

OCTOBER 4, 2017

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. It allows us to upgrade, downgrade, or cancel a client’s subscription easily. Below, we’ll shed some light on the great buy vs. build debate. Uri Foox, Founder, Zoey.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51