Intercom, Inc.

MAY 25, 2022

We are building for the long term – that means ensuring reliability by default, and the ability to accommodate massive scale as we grow. . As these existing customers have grown, and we’ve welcomed bigger and bigger customers, we’ve always focused on saying yes to scale. . At Intercom, we aim to run less software.

Scaling 252

Scaling AWS Software Review Technical Review 252

SaaStr

FEBRUARY 24, 2023

Doug Pepper, General Partner at ICONIQ Growth, has invested in software and SaaS companies for 22 years, from seed to growth stage. They initially double their ARR each year in scaling post $10M. Over the last ten years, ICONIQ Growth has partnered with over 90 companies, seeing them grow through critical phases.

Scale 210

Scale Sales Hiring Scaling Venture Capital 210

Clouded Judgement

APRIL 11, 2024

In this post, I’ll take a data-driven approach in evaluating the overall group’s performance, and highlight individual standouts along the way. Is Software Rebounding? One of my favorite data sets from the quarter was one my colleague Thomas pulled together. This is the data point shown for Q4 ‘23.

Cloud 177

Cloud Software Azure AWS 177

Neil Patel

JANUARY 25, 2021

The thing about data is it helps you make better business decisions. Everyone has questions when it comes to choosing data analysis software. Why are there so many data analytics tools? You have to arrange your data, explain it, present it properly, and then derive a conclusion from it. Let’s begin! User Skillset.

Data Analysis 128

Data Analysis Software Data Scale 128

Neil Patel

NOVEMBER 3, 2021

Data labeling turns raw data into useful information that can then be utilized for optimized marketing. However, turning raw data into labeled data takes time. The good news is data labeling is scalable when you work with the right data labeling software. What Is Data Labeling?

Scale 125

Scale Outsourcing Services Artificial Intelligence Scaling 125

SaaStr

MARCH 7, 2022

Aliisa Rosenthal, VP of Sales at WalkMe , shares her insights on developing a powerhouse inside sales team at scale to succeed in today’s customer-driven marketplace. Step 1: Collect data. You can’t sell effectively if you don’t collect data. Once you have the data, next you’ll want to analyze your sales funnel.

Scale 230

Scale Sales Hiring Scaling Sales 230

Tom Tunguz

JANUARY 12, 2022

In the last few weeks, public software company multiples have halved. Beyond the most recent cycle, how often do the web2 and web3 software markets move in synchrony? Beyond the most recent cycle, how often do the web2 and web3 software markets move in synchrony? The cryptocoins appreciated much more than software.

Software 329

Software Marketing Trends Startup 329

USIO

JANUARY 15, 2024

Subscription Models: Usio will provide general insights into why subscription-based payment processing is often considered advantageous for Software as a Service (SaaS) businesses. Scalability: Subscription models scale well with the growth of the customer base. Provides flexibility for customers and aligns costs with value received.

SaaS Payments 130

SaaS Payments Payment Services Payments Payment Solutions 130

SaaStr

SEPTEMBER 29, 2023

What Caused This Crowded Software Market? It has become much cheaper to build software — You can build high-quality products cheaply in your dorm room with a laptop. The customer journey applies to every software category, and it guides your roadmap with more holistic solutions for your customers. That’s unbelievable!

Scale 235

Scale Scaling Startup Sales Hiring 235

Clouded Judgement

SEPTEMBER 19, 2023

Tabular is a compelling data lakehouse solution, meaning it brings data warehouse functionality (SQL semantics + ease of use) to the data lake (cost-efficient and scalable). If you want your data platform to run like those at Netflix, Salesforce, Stripe, AirBNB and many others (i.e. Let's dive in.

Data 130

Data Government Scale GCP(Google Cloud Platform) 130

Tom Tunguz

JUNE 20, 2020

Today, we’re answering the question: how do teams grow as a startup scales? Software companies invest in engineering early and then the product matures, complement that engineering and product investment with go to market teams to commercialize the product. But in sales, a CRO is often hired at the $20-50M ARR range.

Scale 355

Scale Scaling Sales Hiring Software Review 355

SaaStr

DECEMBER 7, 2021

Product-led scaling isn’t about growth hacking, and it can be challenging no matter where you’re starting. Rachel Wolan, Dropbox GM, shares wisdom from her years of experience in product-led scaling at Talkdesk, LiveRamp, and Dropbox to help you better scale your company. . What is Product-Led Scaling? 7 Lessons Learned.

Scale 244

Scale Scaling Growth Hacking Systems Review 244

SaaStr

NOVEMBER 24, 2020

Check out the low down on our sponsors for SaaStr Scale who are helping to make this event happen. Grab your seat for their 12:30 PM PST workshop on Scaling with Speed: How to Streamline Your Revenue Operations with Conga. Conga eliminates the business bottlenecks through their Digital Document Transformation solutions. Freshworks.

Scale 248

Scale Scaling Outsourced Development compliance 248

Clouded Judgement

DECEMBER 21, 2023

In this post, I’ll take a data-driven approach in evaluating the overall group’s performance, and highlight individual standouts along the way. Subscribe now Is Software Rebounding? This is the first quarter we’ve heard that message, and a good leading indicator for the rest of the software buying universe.

Cloud 177

Cloud Software Benchmarks Retention 177

Clouded Judgement

JULY 21, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. Subscribe now Are Software Companies Bad Businesses? There was some talk last week on the All-In podcast about software companies. Does the data support it? Follow along to stay up to date! They don’t generate any free cash flow.”

Cloud 130

Cloud Software Sales Hiring Scale 130

Intercom, Inc.

SEPTEMBER 10, 2020

Applying data and science to scaling has become easier because of the shift that’s happened in the software industry over the past 15 years, from outside sales to inside sales. This has created large amounts of data for running teams. . A data-driven framework for scaling.

Scale 226

Scale Scaling Sales Recruiting Sales Hiring 226

SaaStr

AUGUST 8, 2023

Accountants are responsible for ensuring the company has clean financial statements and data. The team is typically highly cross-functional, working together with sales, product, engineering, and marketing, and the goal is to help the other teams make better decisions through data and financial modeling.

Scale 177

Scale Finance Outsourcing Services Sales Recruiting 177

SaaStr

OCTOBER 30, 2023

PST, Lavanya Shukla , VP of Growth at Weights & Biases, shared a data and experimentation-driven approach to creating exponential growth systematically. Running data-driven experiments to influence those decisions. For tax software, maybe it’s once every six months. Someone liking your blog post doesn’t count.

Scale 220

Scale Scaling AI Search Social Media 220

Tom Tunguz

NOVEMBER 28, 2017

How quickly do the fastest growing software companies build their teams? In fact, this data bolsters the notion that management team’s top priority is recruiting, especially after the business has reached product market fit and capitalized itself well. The fastest grower scales to more than 600 people in 30 months.

Headcount 168

Headcount Scaling Software Business 168

Clouded Judgement

JUNE 20, 2023

In this post, I’ll take a data-driven approach in evaluating the overall group’s performance, and highlight individual standouts along the way. The question on everyone’s mind - when will we see software re-accelerate? Of course, these two charts show historical (ie lagging) data.

Cloud 161

Cloud Software Benchmarks Scale 161

SaaStr

DECEMBER 1, 2021

With two weeks left to go until SaaStr Scale 2021, we’re looking at an incredible speaker line-up this year. Tickets to Scale are free, so be sure to sign up to join us live on December 15th! SaaStr Scale is dedicated to bringing you the playbooks for scaling to $100M and beyond. Mark Wayland, CRO @ Box.

Scale 208

Scale Scaling SMB compliance 208

SaaStr

JULY 29, 2022

Jason recently opened up an AMA on Twitter Spaces to answer questions about how to scale faster. Because besides getting the software interest in the software company, you also need to basically acquire tablets for each room. Yuri: So that’s the other burden in terms of getting the software up and running.

Scale 220

Scale Scaling Sales Hiring Enterprise 220

Clouded Judgement

SEPTEMBER 12, 2023

In this post, I’ll take a data-driven approach in evaluating the overall group’s performance, and highlight individual standouts along the way. ” Source: company filings Let’s get into some high level data. However, the median beat of consensus estimates ticked up slightly from 1.7%

Cloud 169

Cloud Software Benchmarks Retention 169

SaaStr

OCTOBER 20, 2022

And they say 2023 will be a banner year for enterprise software spend at least — growing a stunning 11% to $880 Billion. And software is the biggest beneficiary, up 11.3%, even as other spend areas like devices are being put more on discretionary hold. The post Gartner: Business Software Spend Still Forecast to Rise 11.3%

Forecasting 246

Forecasting Artificial Intelligence Software Business 246

Clouded Judgement

APRIL 12, 2023

In this post, I’ll take a data-driven approach in evaluating the overall group’s performance, and highlight individual standouts along the way. Less than half of the software universe is guiding above consensus, and the median guide has gone from ~2.5% At the same time, forward guides are also weakening.

Cloud 161

Cloud Software Benchmarks Retention 161

Intercom, Inc.

FEBRUARY 26, 2018

The same is true in software. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general.

Software Review 224

Software Review Outsourcing Services Software Outsourced Development 224

SaaStr

MARCH 7, 2023

PST, to unveil the data behind effective scaling. A Look Back At 2022 Performance ICONIQ Growth leverages quarterly operating and financial data from 92 enterprise SaaS companies. What are companies doing today to scale efficiently? 59% of companies are implementing software cuts. This year the average is 10%.

Outsourcing Services 164

Outsourcing Services Scaling Venture Capital Forecasting 164

Subscription Flow

DECEMBER 11, 2023

Next, these subscription businesses need to plan and go for scaling subscriptions. As a subscription retailer, you need to scale subscriptions and grow your business with time. Also Read: Scaling Subscription Business With Easier, Faster, and Smarter Recurring Payments Processing What Subscription Businesses Need to Scale?

Scale 52

Scale Payment Features SaaS Payments Payment Services 52

SaaStr

DECEMBER 7, 2020

It is time for SaaStr Scale and some of our sponsors are offering incredible deals and prizes for all Scale Attendees. Within the trial, you’ll find a guided walkthrough of how to build your first in-app engagement and can compile a comprehensive list of product engagement and usage data. . Customer expectations are rising.

Scaling 157

Scaling compliance Churn Innovation 157

SaaStr

FEBRUARY 27, 2023

They also hired a VP of Partners who knew how to scale B2B software. We give them a voice so everyone is part of our story.” – Lydia Kothmeier Scaling team and segments It’s easy to fall into the trap of micro-managing your employees while chasing perfectionism. With time, the bigger picture will unfold.

Scale 199

Scale Sales Hiring Sales Recruiting Scaling 199

SaaStr

DECEMBER 21, 2022

Airtable CEO Howie Liu shared Airtable’s journey into enterprise, what he’s learned from scaling the company, and his best advice for other SaaS companies looking to make a similar move. Before you think about scaling for enterprise, you must first build the right company foundations. Build the right foundations.

Scale 200

Scale Enterprise Scaling Management 200

Andreessen Horowitz

OCTOBER 16, 2023

Selling into financial institutions (FIs) has long been the end goal for many software-oriented fintech businesses. With massive annual technology budgets and scaled distribution, the largest FIs are the ideal end-buyers. Taken as a whole, FIs are at an especially receptive time for greater software adoption.

Scale 113

Scale Software Sales Generative AI 113

SaaStr

MAY 12, 2022

CircleCI is a cloud-based continuous delivery platform that helps software delivery teams build, test, and ship changes to their applications. Jim Rose, CEO of CircleCI, leverages his experience marketing to software developers to discuss the merits of moving from a subscription-based to a usage-based business model.

Scale 241

Scale Payments SaaS Payments Payment Services 241

Intercom, Inc.

FEBRUARY 4, 2020

Today we’re delighted to launch our brand new API version 2.0 , which makes it easier for our customers to pull, analyze, and update Intercom contact and conversation data. This will more easily allow our customers to transform their data into valuable performance reports and business insights. Finding the personal in the data.

Data Analysis 231

Data Analysis Data Construction Technology 231

SaaStr

AUGUST 19, 2022

Jason recently opened up an AMA on Twitter Spaces to answer questions about how to scale faster. Michiel Rauws (@michielrauws2): So, my question is, we’ve been scaling our SaaS business. We can scale accounts, when we get them, very well. Then later as we scale, we converge and we all do the same stuff.

Scale 215

Scale Sales Hiring Scaling VP of Engineering 215

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams. The complexities of scaling a support team. You can follow on iTunes , Spotify , YouTube or grab the RSS feed in your player of choice.

Scale 206

Scale Outsourcing Services Software Sales Hiring 206

FastSpring

DECEMBER 7, 2023

In this episode of Growth Stage, Carl will dives into his experience running acquisitions of SMB software businesses, including: His thoughts on what makes a software company a good target for an acquisition by a brand. What factors beyond financials makes a target even more valuable. I’d like to welcome Carl Hargreaves.

Software Review 136

Software Review Technical Review Development Team Review Branding 136