AWS Data Scaling Software 
Intercom, Inc.
MAY 25, 2022
We are building for the long term – that means ensuring reliability by default, and the ability to accommodate massive scale as we grow. . As these existing customers have grown, and we’ve welcomed bigger and bigger customers, we’ve always focused on saying yes to scale. . At Intercom, we aim to run less software.
Intercom, Inc.
APRIL 13, 2021
A large part of making this belief a reality is the idea of running less software. For this reason, we chose to run exclusively on AWS and wherever possible, we make use of battle-tested AWS services, be it RDS Aurora for our relational databases, the Simple Queue Service (SQS) for our async workers or ElastiCache for our caching layer.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Clouded Judgement
APRIL 11, 2024
In this post, I’ll take a data-driven approach in evaluating the overall group’s performance, and highlight individual standouts along the way. Is Software Rebounding? One of my favorite data sets from the quarter was one my colleague Thomas pulled together. This is the data point shown for Q4 ‘23.
SaaStr
NOVEMBER 18, 2023
SaaS products and services like Pilot track the finances of 1,000s of SaaS and other startup so they’re an interesting source of hard data. What does Pilot’s latest data say? They typically give them just enough to see if it will work, and the startup grows and scales to the next stage. That’s how it works.
Tom Tunguz
NOVEMBER 14, 2022
For the last ten years, the data ecosystem has focused on big data - the bigger the data set, the more exciting. Instead of requiring a scale-out database in the sky, most analyses are faster with an optimized database on your computer that can leverage the cloud when needed. Third, DuckDB can be embedded in software.
Intercom, Inc.
FEBRUARY 26, 2018
The same is true in software. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general.
Tom Tunguz
NOVEMBER 28, 2017
How quickly do the fastest growing software companies build their teams? In fact, this data bolsters the notion that management team’s top priority is recruiting, especially after the business has reached product market fit and capitalized itself well. The fastest grower scales to more than 600 people in 30 months.
Expert insights. Personalized for you.
252 
Let's personalize your content