ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? But when it feels like each customer has different goals and definitions of success, how do you create an onboarding program that caters to these individual needs and at the same time can scale? I have the internal handoff from pre-sales to post-sales customer teams.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

Tom Tunguz

MARCH 3, 2020

Each bucket has a set of disciplines that the team scores. First, it enumerates the important priorities for a marketing team. And second, the scorecard provides a way for a team to understand their strengths and weaknesses. You might score each on a 1 to 10 scale. Business Development. who does it sell to?

Underperforming Technical Team 291

Underperforming Technical Team Marketing Scale Social Media 291

Sales Hacker

NOVEMBER 29, 2022

Because we are specifically looking for data, analytics and software companies similar to you, we only have 5 spots available in your industry. We bolted onto their outbound team. Specifically, we focused on helping scale up their individual user base. As a result, their team had to 2x to manage the qualified inbound.

Scale 74

Scale Underperforming Technical Team Outsourced Development Growth Marketing 74

Baremetrics

DECEMBER 7, 2023

While running my financial modeling software business Flightpath (Now Forecast+) , we often get the question “Which SaaS billing platform should we use” from our customers. For example, “Does our app need to feed monthly usage data into the billing system, or can we do it manually?” New customer MRR, customer count, churn—all wrong.

Payment Solutions 52

Payment Solutions SaaS Payments Payments Software Review 52

Intercom, Inc.

APRIL 19, 2018

Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

SaaStr

NOVEMBER 1, 2022

Companies in our region are good at achieving PMF and scaling to $1 million-$5 million ARR efficiently. They are hiring leaders, building teams, and attracting advisors in the US while devouring the SV SaaS playbook. Software demand is softening. It helps your leaders scale and creates a CXO pipeline for the company.

Scale 211

Scale Sales Hiring Cybersecurity Underperforming Technical Team 211

OnStartups

MAY 18, 2021

All the points below have been pulled from startup sales teams that I think work pretty well (including the team at CRM software company, HubSpot). Building Startup Sales Teams. They’re not bad people, they’re just different from you, especially if you're an introverted geek like me. The math won’t work.

Sales Hiring 110

Sales Hiring Scale Underperforming Technical Team Startup 110

Intercom, Inc.

JULY 11, 2019

But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. If you’re a leader, he says, don’t try to scale your job. Here are five quick takeaways: Most sales and support teams talk about their jobs as a funnel.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Totango

MAY 5, 2021

It is important that companies collect this valuable voice of customer data , and then use it to best leverage results into effective action. . There is an index that scores customer satisfaction on a scale of zero to ten. Is there a connection between using older software and lower satisfaction? Customer Effort Score (CES).

Data 118

Data Underperforming Technical Team Software Review Technical Review 118

Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Rick started Guru in 2013, after successfully founding Boomi (a cloud integration and data management company) and selling it to Dell. Collaboration pains increase as you scale. Short on time?

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

Sales Enablement, SaaS and Growth

MARCH 23, 2020

One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. The same is true of data - data informs decision-making, but doesn’t replace it. OKRs are a useful mental model - they make it crystal clear what people and teams should be striving for.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

SaaStr

OCTOBER 30, 2021

Their CEO will join us at SaaSr Scale 2021 on December 15 to talk about using data to get to 10,000 SMB customers! I considered the four companies and chose Gorgias based on my experience with their team during the interview process. The more data you have, the better. 7 Tips to get 7,000 Customers.

Scale 258

Scale Sales Hiring Sales SMB 258

User Pilot

NOVEMBER 23, 2023

TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. It’s difficult to implement outcome-based roadmaps because stakeholders don’t trust product teams to deliver on business goals. Many companies lack differentiation strategies and drive product development by copying competitors.

Scale 91

Scale Underperforming Technical Team Sales Recruiting Software Review 91

User Pilot

APRIL 6, 2023

Developing and releasing sophisticated products with all the bells and whistles imaginable might seem like a great idea. After all, you want your newly released software to be as good as it gets when it’s finally launched, right? Poor prioritization and external pressure are also common causes. Book the demo!

Underperforming Technical Team 91

Underperforming Technical Team Management Interviewing Scale 91

User Pilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. However, customer insights can help your teams understand all aspects of your B2B partners.

B2B 89

B2B Underperforming Technical Team B2C Scale 89

Audacix

FEBRUARY 5, 2023

But to truly protect your customer data and prevent embarrassing data breaches, you need a web app security testing structure. You're probably reading this because your company is at a stage where you have significant IP and customers' sensitive data to protect. Table Of Contents What is web application security testing?

Underperforming Technical Team 52

Underperforming Technical Team DevOps as a Service SaaS Sales Hiring 52

Sales Hacker

MARCH 25, 2021

Our guess is that poor Polly from purchasing is gathering dust on a noticeboard in the canteen or buried somewhere deep in your internal network of folders. Speak empathetically to their prospects and develop stronger connections as a result. Imagine you sell HR software designed to help HR managers run their teams efficiently.

Scale 114

Scale Underperforming Technical Team Outsourcing Services Sales Enablement 114

OPEXEngine

OCTOBER 5, 2021

Over the past decade, software has created tremendous value for investors and businesses, thanks largely to its transformative effect on the economy , its role in developing new cloud-based business models, and its ability to increase efficiency in operations. Sticky after all. the ability to offload more IT tasks to a remote vendor.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

Totango

OCTOBER 20, 2020

It is important that companies collect this valuable voice of customer data , and then use it to best leverage results into effective action. . There is an index that scores customer satisfaction on a scale of zero to ten. Is there a connection between using older software and lower satisfaction? Customer Effort Score (CES).

Data 86

Data Underperforming Technical Team Education Software Review 86

SaaStr

OCTOBER 10, 2019

Freemium can help software companies gain users quickly—but what happens when it’s time to scale back or up? Join Joaquim Lecha, CEO at Typeform, and Christoph Janz, Managing Partner at Point Nine, as they delve into freemium at scale. We give them the superpowers of the developer and the designer. FULL TRANSCRIPT BELOW.

Scale 131

Scale Scaling Payment Methods SaaS Payments 131

User Pilot

MARCH 7, 2024

AI writing assistants help teams make their microcopies concise but informative and engaging. Your ability to engage users is evidence that you understand both your user preferences , needs, and pain points and the weak spots of your product experience. Just like in NPS, the metric data comes from the survey. User churn rate.

Engagement 95

Engagement Metrics Underperforming Technical Team Scale 95

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. Increase expansion revenue : When you collect and analyze consumer intent data, you can spot which users will likely upgrade to a higher plan or purchase additional products. Five key steps to interpreting customer intent.

Scale 96

Scale Underperforming Technical Team Churn Trends 96

User Pilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Let’s get right to it! Who can use the Pendo app?

Underperforming Technical Team 82

Underperforming Technical Team AI Scale Onboarding 82

User Pilot

MARCH 27, 2023

We finish with an overview of product analytics tools that your team can benefit from. TL;DR Product analytics is the process of collecting and analyzing usage data to get an objective and unbiased picture of user behavior in-app. Product analytics is a data-driven approach to understanding customer behavior and product usage.

Underperforming Technical Team 97

Underperforming Technical Team SaaS Churn User Experience 97

Intercom, Inc.

MAY 13, 2022

Oftentimes a good customer service experience starts with developing a sound process. With ticketing workflows that put the emphasis on conversations not tickets, customer support teams now have the ability to categorize, prioritize, and assign issues as they arise. What is a customer service process? Messenger-based customer service.

Underperforming Technical Team 129

Underperforming Technical Team Customer Support Technical Support Churn 129

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. They also manage finances and supervise one or more engineering teams. Much of the success here depends on how competent and motivated the CTO and their team is.

Sales Hiring 95

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 95

Baremetrics

OCTOBER 31, 2021

Your application grows more complex, your customers 10x, then 100x, which means the amount of data you’re storing and moving around grows by 1000x. It distracts the team from writing new features + fixing bugs. Are you growing and want to scale? Wait… that’s bad news. Over time all of that changes.

AWS 115

AWS DevOps as a Service Underperforming Technical Team Development Team Review 115

Intercom, Inc.

JUNE 23, 2020

Delivering those better experiences requires a fundamentally new way to do customer support, a messenger-based approach that works at internet scale. Once every decade or two, developments in technology trigger monumental changes in an industry. Internet scale and changing customer expectations are driving and accelerating the change.

Customer Support 245

Customer Support Scale Underperforming Technical Team Scaling 245

Stax

FEBRUARY 28, 2024

Software-as-a-service (SaaS) businesses need to constantly evolve their offerings to stay fresh and relevant. How do you add payment processing capabilities to your software? For best practices, integrate it with your other systems, offer flexible plans for optimized cash flow, and ensure data security compliance to industry standards.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Casey Accidental

MAY 27, 2021

Every engineer, designer and product manager on the team should be involved in defining the problem and the solution. What this means though is that initial releases will never have everything teams want. Product development projects always have very high opportunity cost. Every key result should be outcome based.

Underperforming Technical Team 145

Underperforming Technical Team Payment Solutions Payment Services Payments 145

User Pilot

FEBRUARY 26, 2023

Examples of customer retention survey questions include: Net promoter score (NPS) : “How likely are you to recommend our product to others on a scale of 0-10?” Startups use these surveys in the early stages of product development to measure the degree to which a product satisfies market demand.

Retention 95

Retention Scale Underperforming Technical Team Churn 95

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Building a great sales team: How Intercom fosters and maintains its sales culture. From selling bikes to software.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

SaaStr

JUNE 7, 2021

If you don’t have tickets, lock in Early Bird pricing today and bring your team! Some of our newest products are actually in the data area, where we’re generating unique data that the life science industry needs. The other thing is I’ve studied enterprise software for literally 30 years. Get tickets here.

Sales Hiring 329

Sales Hiring Underperforming Technical Team SaaS Headcount 329

Andreessen Horowitz

APRIL 30, 2024

ABOUT IN THE VAULT “In the Vault” is a new audio podcast series by the a16z Fintech team, where we sit down with the most influential figures in financial services to explore key trends impacting the industry and the pressing innovations that will shape our future. Now, you don’t have to own all that software.

Payment Solutions 80

Payment Solutions Payments Payment Services SaaS Payments 80

User Pilot

JUNE 30, 2023

Use both close-ended and open-ended questions to collect holistic VoC data. This data allows product managers to make more informed product development and roadmap planning decisions. What are the different techniques to collect VoC data? Trigger customer feedback surveys contextually for existing customers.

Scale 91

Scale Software Review Underperforming Technical Team Social Media 91

OnStartups

MAY 18, 2021

All the points below have been pulled from startup sales teams that I think work pretty well (including the team at CRM software company, HubSpot). Building Startup Sales Teams. They’re not bad people, they’re just different from you, especially if you're an introverted geek like me. The math won’t work.

Sales Hiring 52

Sales Hiring Scale Underperforming Technical Team Startup 52

Stax

JANUARY 3, 2024

Poor implementation of self-checkouts can add friction to the customer experience, so it’s important to design a tailored checkout strategy and smooth implementation. Ensure data protection and security. Self-checkouts offer benefits such as reduced wait times, increased efficiency during peak hours, and flexibility for customers.

Payment Solutions 88

Payment Solutions Payment Methods Payment Services Payments 88