OpenView Labs

JANUARY 12, 2022

In the data-driven technology space, this simple binary makes some sense. After all, data is usually clear cut: yes or no, this or that, zeros or ones. Take Stack Overflow , the world’s largest software developer network, community, and platform, serving close to 100 million monthly visitors. You have to think for yourself.” .

Leadership 76

Leadership SMB Underperforming Technical Team Scale 76

Intercom, Inc.

JUNE 1, 2021

Most support teams have seen an influx of support queries since COVID-19 hit – and those issues are more complex than ever. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges. Download your copy of the thought leadership paper now. Sound familiar?

Underperforming Technical Team 232

Underperforming Technical Team Technical Review Scale Headcount 232

SaaStr

NOVEMBER 25, 2023

The underperformers who aren’t putting in the effort get a conversation, and if things don’t change, it’s not a good fit. Jameson and Sam also recommend that across the org: sales, marketing and CS — the early and sooner you can get the entire team re-focused on creating their own pipeline, the better. Guess what?

Sales Hiring 217

Sales Hiring Underperforming Technical Team Revenue Sales 217

SaaStr

MAY 10, 2022

Recovery from COVID has taught us that adapting and learning how to thrive in new ways in the face of change, whether good or bad, can lead to exponential growth. . Develop a well-defined vision. It’s normal for people to seek inspiration and leadership during times of uncertainty. Do not waste time developing a Plan B.

Travel 222

Travel Revenue Underperforming Technical Team Scale 222

User Pilot

AUGUST 21, 2023

TL;DR Product managers need to have good problem-solving, communication, and leadership skills. Product managers often work in cross-functional teams and bridge the gap between multiple departments. Leadership. What qualities do you look for in a strong product team? As such, they need to have superb communication skills.

Interviewing 79

Interviewing Underperforming Technical Team Management Sales Hiring 79

Sales Hacker

DECEMBER 19, 2022

As the president of Sales Xceleration, a firm specializing in assessing and implementing sales strategy , sales processes, and sales execution to drive growth, I’ve seen how job hopping can affect otherwise stable sales teams. But also the cost it has on their careers — and your sales team. And the data backs this up.

Sales Hiring 79

Sales Hiring Underperforming Technical Team Sales Recruiting Compensation 79

Sales Hacker

MARCH 29, 2018

This is part 2 of a 5-part series to help you develop the right approach to sales coaching. While part 1 focused building the right coaching mentality , this article covers how you can take a data driven sales coaching approach. . Using Data to Inspire Commitment. 1) Why does data driven sales coaching matter?

Underperforming Technical Team 81

Underperforming Technical Team Data Sales Software Review 81

30 Day Leadership

MAY 24, 2022

Good and bad examples of leadership are around us all the time… But, how often do you step back and recognize them for being examples? 5:40 - First leadership position - Bill got his start almost 20 years ago. 7:58 - Exhibiting leadership - Where did Bill's leadership come from? What was his "why" at the time?

Underperforming Technical Team 52

Underperforming Technical Team Leadership Data B2B 52

30 Day Leadership

MAY 24, 2022

Good and bad examples of leadership are around us all the time…. 5:40 - First leadership position - Bill got his start almost 20 years ago. 7:58 - Exhibiting leadership - Where did Bill's leadership come from? 5:40 - First leadership position - Bill got his start almost 20 years ago.

Underperforming Technical Team 52

Underperforming Technical Team Leadership Data B2B 52

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Companies which don’t use mental models risk unleashing mayhem with poor choices or becoming bloated and bureaucratic by reducing the volume and speed at which decisions are made - both scenarios are undesirable and will impact growth. The same is true of data - data informs decision-making, but doesn’t replace it.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Sales Hacker

OCTOBER 23, 2020

They could have a lack of trust from above due to a predecessor doing a bad job. It starts with overcoming those 2 bad habits we mentioned earlier by developing a learner’s mindset and finding the right solution by staying curious. In other words, once we think we know something, we stop seeing or listening to new data.

Underperforming Technical Team 82

Underperforming Technical Team Sales Sales Funnel Leadership 82

User Pilot

NOVEMBER 23, 2023

That’s what Dave Martin , a product leadership coach, has talked about in his talk at this year’s Product Drive Summit hosted by Userpilot. TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. The thing is, users don’t need the majority of features that product teams build.

Scale 86

Scale Underperforming Technical Team Sales Recruiting Software Review 86

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

Sales Hiring 171

Sales Hiring Sales Recruiting Underperforming Technical Team Scale 171

Sales Hacker

OCTOBER 17, 2022

As cross-functional leadership teams across the country clamor to prioritize and agree upon the top threats to address, many underestimate the importance of effective change management. Some changes are seemingly smaller — say, the addition of new required fields for a sales team to complete in converting leads to opportunities.

Sales Recruiting 77

Sales Recruiting Underperforming Technical Team Strategy Management 77

SaaStr

FEBRUARY 16, 2022

As companies begin to succeed, they sometimes develop a tunnel vision towards the customers who have brought them their success. If you don’t work to keep your knowledge of the market fresh and current, you may be left with a narrow view that will inevitably catch your sales and product teams flat-footed. Verify product-user fit.

Underperforming Technical Team 258

Underperforming Technical Team Company Culture Customer Success Product Marketing 258

Valuize Consulting

NOVEMBER 3, 2021

A recent Towers Watson study revealed that businesses with a strong employee experience sustained a 4% bump in revenue while those with a poor experience saw revenue fall by 1%. Development Programs. 41% of employees consider career development and personal growth opportunities important to their job satisfaction ( SHRM , 2017).

Underperforming Technical Team 52

Underperforming Technical Team Sales Recruiting Data Sales Hiring 52

Scytale

DECEMBER 13, 2023

The Evolving Role and Responsibilities of a CISO The CISO’s primary responsibilities include: Developing and implementing enterprise-wide information security strategies and policies. The CISO coordinates with technical teams to contain breaches and prevent future attacks. This includes compliance with regulations like the GDPR.

Technical Review 52

Technical Review Underperforming Technical Team compliance Automotive 52

Scytale

DECEMBER 13, 2023

The Evolving Role and Responsibilities of a CISO The CISO’s primary responsibilities include: Developing and implementing enterprise-wide information security strategies and policies. The CISO coordinates with technical teams to contain breaches and prevent future attacks. This includes compliance with regulations like the GDPR.

Technical Review 52

Technical Review Underperforming Technical Team compliance Automotive 52

OpenView Labs

JULY 20, 2020

The true cost to a company of a bad sales hire making $50k annually can be $380k , meaning the stakes for each hire are almost 8x an individual’s salary. Better interviewing = better sales teams. Data shows (opens PDF) the top two predictors of a new hire’s performance are 1) a work sample test and 2) structured interviews.

Interviewing 73

Interviewing Sales Hiring Sales Recruiting Underperforming Technical Team 73

SaaStr

JANUARY 24, 2024

How should you handle presenting challenges to your C-suite team when you’ve just joined the company? Lattice had a product-led growth flow on the website while the sales team was still trying to sell the PLG companies The good news is Lattice had a lot of activity and initiatives at play. Can you start and stop a PLG motion?

Scale 246

Scale Sales Hiring Scaling Revenue 246

Sales Hacker

MARCH 14, 2018

The General Data Privacy Regulation (GDPR) was a key component that was highlighted in Sales Hacker’s sales trends and predictions for 2018. This article dives into an overview of the GDPR, the good, the bad, and the grey areas around this new data privacy regulation. Biometric data. Location data.

Underperforming Technical Team 68

Underperforming Technical Team compliance Social Media Banking 68

Andreessen Horowitz

FEBRUARY 12, 2024

Build trust with founders and then offer your own data-backed take on why a founder’s decision might not be the best decision they could make. Getting executives out of the 1:1 interview process and into a whiteboard session can help you assess their core competencies and how they’ll work with your team. Working sessions.

Sales Recruiting 96

Sales Recruiting Technical Advisors Sales Hiring Underperforming Technical Team 96

SaaStr

OCTOBER 10, 2022

From the get-go, ensure alignment between sales and marketing teams on goals and anticipated outcomes. Market research company Forrester’s data tells us that companies that have successfully aligned sales and marketing teams see 24% faster growth rates and 27% faster profit growth than those that don’t. . Deliver one narrative.

Scale 291

Scale Sales Hiring Marketing Venture Capital 291

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? They’re an open source big data platform and the director of onboarding said, “Management wants me to build out a whole risk mitigation plan.” I have the internal handoff from pre-sales to post-sales customer teams. Q: How do you identify bad-fit customers?

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

Sales Hacker

SEPTEMBER 26, 2019

Not only does the sales team have strong performers, but the entire company’s mission is focused on changing the industry’s approach to sales by giving sellers the information they need to close more deals. . How do you improve a sales team’s performance when they’re already operating at world-class levels? . My plan? .

Scale 66

Scale Underperforming Technical Team Sales Hiring Scaling 66

Sales Hacker

MARCH 19, 2021

As someone who’s grown from an Inside Sales Consultant with absolutely no technical experience in sales to my most recent role as VP of Sales for Zillow Group Rentals, I have spent nearly a decade hiring hundreds of sales professionals and developing a handful of those hired into leadership positions and beyond. Coachability.

Sales Hiring 130

Sales Hiring Sales Underperforming Technical Team Leadership 130

CustomerSuccessBox

MARCH 11, 2022

However, there is another form of QBR that is crucial to a Customer Success team’s success: the QBR of the Customer Success team itself. Many CSMs have worked on a team where their procedure remains unchanged from quarter to quarter. Participation is encouraged at all levels of the Customer Success team.

Underperforming Technical Team 52

Underperforming Technical Team Customer Success Business Forecasting 52

Sales Hacker

SEPTEMBER 28, 2021

I had resources available to learn more about leadership and that helped me give more to my reps than just “make more calls” and “send more emails.” Every day, sales managers work side by side with their reps in customer meetings, planning sessions, and team meetings. So, like many new managers, I crashed and burned many times.

Underperforming Technical Team 65

Underperforming Technical Team Systems Review Software Review Sales Enablement 65

SmartKarrot

FEBRUARY 1, 2022

The struggle to convince your senior leadership team to invest in customer experience has always been there for decades. So, what is the best way to convince the core leadership to invest in customer experience? Steps to convince senior leadership team to invest more in customer experience. contact-form-7].

Leadership 21

Leadership Underperforming Technical Team Investment Scale 21

Sales Hacker

MARCH 14, 2018

The General Data Privacy Regulation (GDPR) was a key component that was highlighted in Sales Hacker’s sales trends and predictions for 2018. This article dives into an overview of the GDPR, the good, the bad, and the grey areas around this new data privacy regulation. Biometric data. Location data.

Underperforming Technical Team 49

Underperforming Technical Team compliance Social Media Banking 49

User Pilot

JANUARY 8, 2024

Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. The idea is to share resources free in exchange for lead data (mostly name, email, and basic company info). Adobe Illustrator’s rating on G2.

Acquisition 98

Acquisition Strategy Social Media Underperforming Technical Team 98

Sales Hacker

OCTOBER 22, 2017

Modern sales teams need competent professionals with a variety of talents, skills and abilities. But in a hyper changing landscap e, which are the most crucial sales skills and traits that reps must possess (or develop) in order to exceed targets and deliver consistent sales success? Sales teams rarely operate as a one-person army.

Underperforming Technical Team 102

Underperforming Technical Team Outsourced Development Development Social Media 102

Baremetrics

DECEMBER 7, 2023

Similarly, the startup leadership are usually the best people to figure out the type of an integration needed between their app and the billing platform. For example, “Does our app need to feed monthly usage data into the billing system, or can we do it manually?” New customer MRR, customer count, churn—all wrong.

Payment Solutions 52

Payment Solutions SaaS Payments Payments Software Review 52

OpenView Labs

OCTOBER 18, 2019

Fortunately, building a data-driven sales enablement approach – one that uses self-assessments, big data analysis and prescribed learning to uncover and address individual skill gaps – can be achieved with reasonable effort; and, once established, opens the door to a slew of additional benefits that only data-driven insight can provide.

Sales Enablement 41

Sales Enablement Scale Data Strategy 41

User Pilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. This is the main focus of the article.

Strategy 83

Strategy Underperforming Technical Team User Experience SaaS 83

InsightSquared

MARCH 8, 2021

Focus on the things that you can control and work to win, understanding as you engage with your team, or anyone really. I started my professional career in finance and found my favorite days were the ones helping develop and train new team members. Liz Brown – Services Architect. I’ve been at InsightSquared for 9 years.

Technical Review 62

Technical Review Development Team Review Underperforming Technical Team Systems Review 62

SaaSOptics

AUGUST 11, 2022

Rising inflation and a weak stock market are causing investors to be more careful with their financing, and without a plan to manage your cash runway effectively, you’re putting both yourself and your company at risk. We’ve teamed up with Todd Gardner of SaaS Capital, to create this Equity Calculator.

Scale 97

Scale Scaling Technical Review Venture Capital 97