TechEmpower SaaS

JULY 24, 2023

What needs to be logged for customer support? Accounting Beyond reviewing transactions, what accounting support do you need? Customer Support Do you need specific interfaces and support for customer service? What about an AI support assistant? How big is the anticipated development team?

Innovation 780

Innovation Development CTO Hire Technical Review 780

TechEmpower SaaS

NOVEMBER 13, 2023

Customer support emails require both accurate information and a professional, helpful tone. To get to what’s right for you, you need a tech partner with a deep understanding of your business needs, software development experience, data engineering skills and AI expertise.

Generative AI 443

Generative AI Artificial Intelligence AI New CTO 443

Tom Tunguz

MAY 19, 2018

Kubernetes, containers, serverless, continuous deployment have transformed software building. These technologies fomented a movement that has changed software engineering: devops. Devops combines the responsibilities of software developers and infrastructure operations. Ambient computing.

DevOps as a Service 253

DevOps as a Service Blockchain Artificial Intelligence Machine Learning 253

User Pilot

DECEMBER 6, 2023

Book the demo to see how you can use it for dogfooding in your SaaS. Product dogfooding is using your own product or service to solve real-life problems, just like your customers would. Provide onboarding to the participants To emulate real-world product experience, provide your testers with the same onboarding as your customers.

Software Development 98

Software Development Sales Recruiting Development Software Review 98

SaaStr

JUNE 7, 2021

While it can be frightening to think differently, doing so has helped him make Veeva the biggest vertical SaaS success story of all time. I was a software developer, a product person. There’s no…” Jason : There’s two models that people come in SaaS. I specifically didn’t want to be a CEO.

Sales Hiring 339

Sales Hiring Underperforming Technical Team SaaS Headcount 339

CloudGeometry

JULY 8, 2021

The B2B SaaS arms race will be won by those who can consistently translate technical debt into development versatility: adding new features, integrating new data sources and workflow integrations, trying new technologies, retiring locked-in dependencies. and onboarding new customers. and onboarding new customers.

Well Architected Framework 130

Well Architected Framework Payment Methods CTO Hire Payment Solutions 130

User Pilot

APRIL 30, 2024

There are many SaaS products , but knowing that, how do you choose the best? This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates.

SaaS Payments 104

SaaS Payments Payment Methods Payment Services Payment Solutions 104

Stax

MARCH 21, 2024

Research shows that the global software-as-a-service (SaaS) industry was valued at $248.76 As such, the advantages of SaaS offerings can’t be easily overlooked. SaaS business applications are web-based, which means that they are hosted on cloud infrastructure. tokenization, encryption). Let’s take a look at some of them.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Methods 88

User Pilot

JANUARY 15, 2024

With an abundance of product analytics to track, having a robust SaaS KPI dashboard is essential to monitor the metrics that matter most. TL;DR A SaaS dashboard can be used to track important metrics and key performance indicators. Your custom SaaS dashboard should provide actionable data and be as automated as possible.

Metrics 105

Metrics SaaS Customer Lifetime Value Retention 105

Stax

APRIL 18, 2024

Independent Software Vendors (ISVs) and Software-as-a-Service Providers (SaaS) operate within the same market, thus creating a push-and-pull revenue dynamic. TL;DR ISVs develop and distribute software products independently and often collaborate with hardware manufacturers and platform providers.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

User Pilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Practical Advice on SaaS marketing

NOVEMBER 7, 2010

I've heard of CEOs delivering pizzas and Jolt Cola to software developers. I know about companies that have sent flowers to developers' families, with apologies for keeping them away from home on nights and weekends. The SaaS model presents providers with at least two significant proximity-to-market advantages: 1.

Marketing 100

Marketing Software Review Social Media Customer Support 100

FastSpring

NOVEMBER 16, 2023

In case you missed it, our recent 2023 SaaS and Software Holiday Spend Report highlights how, whether your business focuses on B2C, B2B, or both , SaaS and software Q4 sales bumps are significant around the globe. The post Holiday Specials: 2023 Cyber Weekend SaaS and Software Deals appeared first on FastSpring.

Payment Solutions 88

Payment Solutions Software Review Payment Methods SaaS Payments 88

User Pilot

FEBRUARY 21, 2022

If you’re a savvy SaaS owner, chances are you’ll have heard about interactive user guides. All product managers want to delight and engage their customers. for user onboarding ), and offering self-service support with a Resource Centre can help your users expand their knowledge base.

SaaS 98

SaaS Marketplace as a Service Onboarding Engagement 98

User Pilot

JULY 16, 2024

As a SaaS professional, you’ve probably asked yourself, “What’s tech product management?” Gain exposure and hands-on experience through junior roles in software development. Continuously develop yourself through product management events, webinars , podcasts , books , and so on. SaaS product team.

Management 111

Management Engineering Data Analysis Software Development 111

OPEXEngine

JANUARY 17, 2020

Downward trending cost of goods (COGs) benchmarks are improving SaaS gross margins. Competitive service offerings and new technologies are driving down costs to maintain SaaS infrastructures. To see how COGs and gross margins are changing, take a look at these charts showing SaaS companies that IPO’ed in 2008 versus 2018.

Outsourcing Services 53

Outsourcing Services Trends Outsourced Development Technical Review 53

User Pilot

SEPTEMBER 8, 2022

A help center is an in-app self-serve support system designed to help customers solve their problems inside the product. Having an in-app help center enhances customer satisfaction since customers don’t have to rush to contact customer support. What is a help center in SaaS?

Churn 98

Churn Customer Support Software SaaS 98

FastSpring

AUGUST 2, 2023

FastSpring provides an all-in-one payment platform for SaaS, software, and digital goods businesses, including VAT and sales tax management, payment localization, and consumer support. Selling Software Internationally With FastSpring Croatia is a relatively small country with a population of only 4 million people.

Payment Solutions 148

Payment Solutions Payment Methods Merchant Services AI Search 148

Payrix

MARCH 6, 2024

Embedded Payments have become a popular feature in the ecosystem of software developers who understand their role in driving better user engagement, value, growth, and competitive advantage. It’s no secret that SaaS companies that embed financial products into their ecosystem run the risk of data breaches.

Payments 100

Payments Embedded Payments Merchant Services Payment Solutions 100

How To Buy Saas

SEPTEMBER 24, 2024

The Software-as-a-Service (SaaS) industry is constantly growing and evolving, and providing scalable and flexible business ideas to many individuals all over the world. One of the main things you must know is how to value a new SaaS business. Are you wondering how to value a new SaaS Business?

SaaS 52

SaaS Business Compensation Customer Lifetime Value 52

ProfitWell

MARCH 12, 2020

Customer support. 10 of the best subscription business tools for SaaS products. You can send targeted email, in-app, and push messages to customers, all to maintain an open line of communication at all times. Subscription businesses do a lot of onboarding, especially if they’re a SaaS business. Payment processing.

Payment Features 59

Payment Features Subscription SaaS Payments Payment Services 59

Baremetrics

AUGUST 20, 2019

Note: These are written with SaaS and software products in mind, although many of the principles apply to other types of products as well. Intercom exemplified this with their CRM and messaging tool for the next-generation of SaaS and software companies. Clients vs Customers vs Bookings really does matter!

Innovation 105

Innovation Payment Methods Payment Solutions Payments 105

User Pilot

MAY 8, 2024

Key features of in-app messaging platforms include a no-code editor , rich media support, advanced segmentation, analytics insights, experimentation tools, and user feedback collection tools. 10 best in-app messaging tools for SaaS companies: Userpilot – the best in-app messaging solution for web apps.

Engagement 105

Engagement AI Search Software Review AI 105

Teamgate

DECEMBER 20, 2019

CRM strategy has also been observed to be commonly used between Business-to-Customers (B2C) and Business-to-Business (B2B) organizations to manage and track various kinds of communication through the internet, mobile software, chat, emails, social media platforms, telephone calls and series of corporate marketing materials. .

Mobile 95

Mobile Strategy Technical Review Artificial Intelligence 95

Sales Hacker

JULY 21, 2021

While some industries are still going through digital transformations, B2B SaaS companies kind of invented the concept. In fact, many customers can’t stand hearing this overused and vague term. These phrases can help keep the evaluation on the right track and avoid having the customer get stuck on small details.

Sales Hiring 132

Sales Hiring Underperforming Technical Team Sales Sales Enablement 132

CustomerSuccessBox

DECEMBER 12, 2019

Since the last 5 years, Customer Success has become a buzzword in not only the B2B SaaS industry but several other industries too. As companies have started understanding the benefits of customer success, they have started rushing into the field in the hope of getting quick returns on their investment.

Customer Success 59

Customer Success Sales Hiring Scale Underperforming Technical Team 59

SaaStr

AUGUST 22, 2019

Because especially in a SaaS business, leveraging the launch moment to grow and drive adoption and engagement is critical. If you step back and think about it, in a SaaS business, what you’re really trying to do is drive awareness, drive adoption, and drive recurring engagement to keep and grow that revenue stream. Fairly easy.

Scale 140

Scale Engagement Scaling Development 140

User Pilot

OCTOBER 27, 2023

Collect and act on customer feedback to retain them Collecting customer feedback is essential for improving your product and retaining customers, regardless of their size. SaaS companies have the advantage over other industries that they can easily reach their customers with in-app surveys. Through in-app support.

Enterprise 105

Enterprise Business Customer Lifetime Value Scale 105

Stax

JANUARY 24, 2024

QuickBooks Desktop is something of a linchpin in the accounting software world, with the first version of the program launching in 1998. This makes the apparent new direction of Intuit, the developer of QuickBooks, symptomatic of the wider transition within the SaaS space towards cloud-based software solutions.

Payment Solutions 88

Payment Solutions Payment Features Payment Services Payment Methods 88

User Pilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. In SaaS, as you develop your product and achieve product-market fit , you must consider the five user segments so you can improve product adoption and grow your business. They include: Innovators.

Technical Review 98

Technical Review Software Review Underperforming Technical Team Social Media 98

How To Buy Saas

MAY 27, 2025

In 2025, foundation models or generative AIs like GPT-4, Claude, Gemini, and open-source LLaMA are reshaping AI research, software development, and SaaS products. We also explain how developers and SaaS founders can leverage them. Choose from our flexible partnership programs to showcase your SaaS.

Artificial Intelligence 40

Artificial Intelligence AI Search AI Software Review 40

User Pilot

JANUARY 26, 2021

In this post, we are going to show you why your SaaS needs customer journey analytics, how to do it right, what tools are available, and how to see through the trees to apply the insights from your customer journey analytics directly to your user touchpoints! Customer Journey Analytics Software in Action.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

User Pilot

JANUARY 14, 2024

Many product leaders have a background in development, marketing , sales, customer support , UX design , and data management. The Associate Product Manager position is an entry-level role responsible for smaller projects and supporting more senior colleagues. However, experience is much more important to succeed as a PM.

VP of Engineering 105

VP of Engineering Management Underperforming Technical Team Compensation 105

User Pilot

JUNE 19, 2024

TL;DR In SaaS companies, a product owner is responsible for developing the product’s vision and navigating the product roadmap to maximize value. This means defining goals to be achieved so that everyone, from the development team to the customers, is on the same page about the product’s future. Let’s dive in!

Technical Review 52

Technical Review Software Review Communication Innovation 52

User Pilot

AUGUST 19, 2024

TL;DR A product assistant supports product managers in the SaaS industry by conducting market research , analyzing user feedback, and coordinating with cross-functional teams to guide product development and enhance software solutions. Let’s dive in! What skills should a product assistant have?

Market Research 52

Market Research Interviewing Onboarding Trends 52

Audacix

NOVEMBER 10, 2023

Even after knowing the massive difference that automated vulnerability scanning tools can make, many organizations are hesitant to integrate application security tools in the software development life cycle. This will ensure smooth integration and workflow for your software development and security teams.

Payment Services 40

Payment Services Payment Solutions DevOps as a Service Payments 40

User Pilot

JUNE 30, 2024

TL;DR In SaaS companies, a product owner is responsible for developing the product’s vision and navigating the product roadmap to maximize value. This means defining goals to be achieved so that everyone, from the development team to the customers, is on the same page about the product’s future. Let’s dive in!

VP of Engineering 52

VP of Engineering Technical Review Data Analysis Education 52