Tom Tunguz

JULY 21, 2024

Here’s a recent evaluation table for Codestral, Mistral’s open-source code generation AI. All of these benchmarks are machine-generated : HumanEval & HumanEvalFIM are not human testers - but open-source projects that evaluate AI code. But what if a business writes code in a particular language?

Sales 212

Sales Machine Learning Artificial Intelligence Benchmarks 212

SaaStr

JULY 3, 2024

Synthesia has a great story, going from 0 to 50,000 customers. Accel Partner Philipe Botteri and Synthesia’s co-founder and CEO Victor Riparbelli deep dive into the lessons learned about building an Enterprise-focused Generative AI company and scaling it. Your customers aren’t buying an AI interface.

Enterprise 286

Enterprise AI Search AI Artificial Intelligence 286

Sales Hacker

NOVEMBER 29, 2024

2) AI infrastructure and AI-native The advancements in AI have enabled developers to build what wasn’t possible just a few years ago. One of our early investments, Writer , is competing successfully in providing full-stack generative AI to the enterprise, against juggernauts like OpenAI and Anthropic.

Investment 109

Investment Technical Review Development Team Review Scale 109

SaaStr

JANUARY 17, 2024

At Saastr Annual, we hosted an Enterprise panel of AI leaders to share their experience and knowledge to help others understand how big companies think about and leverage AI. While the first generation of Generative AI is great, it’s not quite ready to solve Enterprise problems.

AI 286

AI Enterprise Artificial Intelligence compliance 286

Andreessen Horowitz

SEPTEMBER 7, 2023

Though companies offer some customized features like recommendation engines, they haven’t yet had the technology to deeply personalize their services. But generative AI will change this and open up a massive opportunity for consumer startups.

AI 131

AI Generative AI Marketing Compensation 131

How To Buy Saas

MAY 27, 2025

In this post, well break down what LLMs are, how they differ from AI tools, and why understanding this distinction is key to building successful AI-powered SaaS applications. The past few years have seen an explosion in generative AI AI systems that create content.

Artificial Intelligence 59

Artificial Intelligence AI Search AI ChatGPT 59

How To Buy Saas

MAY 29, 2025

For instance, companies like Sephora and Amazon have deployed AI-driven recommendation engines. Executives also leverage generative AI for idea generation and reporting. Over time, as the AI learns from exceptions, the automation becomes smarter and even more efficient.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

Intercom, Inc.

JANUARY 31, 2023

Suddenly it seemed that generative AI might transform industries from education to marketing. And Intercom’s area of focus – customer service – is among those most poised to benefit. Introducing our AI-powered beta features Summarize The first feature we built is a conversation summarization tool.

AI 188

AI Artificial Intelligence New CTO ChatGPT 188

Sales Hacker

OCTOBER 6, 2023

Matthew Miller, principal analyst at G2 focused on AI, agrees. His research of almost 200 categories with generative AI features bares this out. Vertical leaders with new AI capabilities: Software platforms that have grown in a certain vertical, or persona, such as sales, customer support, CRM, or finance.

Artificial Intelligence 118

Artificial Intelligence AI Generative AI Blockchain 118

Point Nine Land

SEPTEMBER 6, 2023

Before AI, software mainly helped you streamline workflows so you could spend more time doing your job, or it provided the tools to do the job more efficiently. With AI, software will increasingly do the actual work itself. The new product, Mokker.ai, uses generative AI to create professional photos from a single product image.

AI 119

AI SaaS Payments Payment Solutions Artificial Intelligence 119

How To Buy Saas

MAY 26, 2025

Industry leaders have quickly embraced RAG as a way to build more intelligent AI applications. In fact, Gartners 2024 AI report advises organizations that want to use generative AI on private data to prioritize RAG investments. This way, the AI can answer questions using your knowledge base (FAQs, manuals, databases, etc.)

Artificial Intelligence 52

Artificial Intelligence AI Search AI Scale 52

User Pilot

JULY 10, 2024

Message replies – You can help your customer support team respond to customer queries at scale through Podium’s AI-powered inbox. All the customer interactions (chats, SMS, social media messages) are brought under one roof, and your team can respond to them using the built-in generative AI.

Software Review 105

Software Review Scale Software Generative AI 105

Andreessen Horowitz

AUGUST 30, 2023

Generative AI is likely going to usher in a far more profound method of company transformation. Instead of financial engineering and the improved management techniques that PE promotes , we’ll start seeing AI cut costs and make existing companies vastly more profitable…while also enabling new business models to emerge.

VP of Engineering 91

VP of Engineering AI Payment Methods Merchant Services 91

User Pilot

MARCH 5, 2025

Features and functionality: Does the platform offer core engagement features, such as in-app flows, engagement tracking , and customer support? Customization options: Can you tailor the platform to match your brand identity and specific needs? Customer support: Does the vendor provide reliable and responsive customer support?

Software Review 52

Software Review Engagement Software Scale 52

Andreessen Horowitz

MARCH 1, 2024

In today’s environment, that can only mean one thing: investing in AI. We recently asked Khan how H&R Block is using AI, as well as what advice he would give founders looking to build in this space. How is H&R Block using generative AI? But this is just a first step.

Generative AI 92

Generative AI AI Leadership Innovation 92

Andreessen Horowitz

JUNE 6, 2024

Eventually, Atlassian noticed that IT, legal, and customer support teams started to use Jira software to track their own workflows, and so created JIRA Service Desk—a product more akin to a “help desk”—to serve these new customers. It was, at its heart, a collaboration tool that monetized per user.

Pricing 97

Pricing Scale Customer Support Generative AI 97

How To Buy Saas

MAY 29, 2025

The generative AI revolution has driven explosive growth in Large Language Model (LLM) applications. To build these AI-powered apps (chatbots, automated agents, RAG systems, etc.) In minutes, Flowise users can click Start and chat with their custom knowledge base (as shown in many Flowise tutorials).

Artificial Intelligence 59

Artificial Intelligence AI Search Software Review Systems Review 59

How To Buy Saas

FEBRUARY 25, 2025

Quick onboarding and accessible customer support/resources. AI & ML Features Einstein AI offers lead scoring, opportunity insights, forecast predictions, and now Einstein GPT for generative AI (e.g., auto-generated emails, AI chatbots in service). Need advanced customer support tools?

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Totango

MAY 17, 2024

Let’s explore four ways AI can help address these challenges to improve CS impact. Reduce support tickets A quarter (25%) of support cases are opened for topics already addressed in the support site and/or knowledge base. Leveraging AI in customer support can significantly reduce customer effort.

Innovation 101

Innovation AI Underperforming Technical Team Scale 101

User Pilot

FEBRUARY 25, 2024

Frictionless sign-ups and proactive support are now essential for winning over users. Similarly, generative AI applications are helping speed up UX writing and enhance data analytics. These reduce dependency on your customer support team, allowing them more time for priority tasks. Example of a help center.

SaaS Payments 105

SaaS Payments Trends Payment Methods Payment Solutions 105

User Pilot

JULY 29, 2024

CSM tools allow businesses to automate various activities, such as sending out messages at particular points in the customer journey or assigning tickets to customer support agents. AI agents – This customer service platform lets you create AI agents to provide instant responses to queries that don’t require human intervention.

Customer Success 105

Customer Success Software Management SaaS 105

FastSpring

SEPTEMBER 12, 2024

In simple terms, we handle everything from payments to fraud management, to custom support and tax compliance, so that sellers can focus on growing their business. For those that might not be familiar, FastSpring is a merchant of record platform that combines all the essential tools you need to scale a digital goods business.

Merchant Services 193

Merchant Services Payment Services Payment Methods SaaS Payments 193

User Pilot

AUGUST 15, 2023

It’s also important that you create excitement ahead of the launch and ensure synergy between your customer support and sales teams. Finally, you must analyze customers’ in-app activities after launch to drive retention. This calls for cooperation between the sales, support, and product teams.

ChatGPT 98

ChatGPT SaaS Payments Marketing Social Media 98

Chart Mogul

DECEMBER 6, 2023

Before 2023, the term “generative AI” was met with blank faces. But over the past 12 months, Open AI’s ChatGPT has gone mainstream, Twitter has become X, Silicon Valley Bank collapsed, as did FTX, and WeWork… How many of these did you see coming? Polis Pilavas , VP Engineering at ChartMogul “AI will dominate and disrupt.

SaaS 52

SaaS AI Search Generative AI ChatGPT 52

How To Buy Saas

MARCH 25, 2024

Generative AI Though generative AI is a new technology, it has noticeably changed all the fields we are used to dealing with. Fundamentally, RevOps focuses on creating a customer-centric culture. GenAI is wisely used in SaaS solutions too. SaaS RevOps Revenue Operations (RevOps) is a strategy in SaaS.

Business 52

Business SaaS Generative AI Transportation 52

User Pilot

JUNE 17, 2024

Best tool for CX: Zoho Desk – The cloud-based help desk software by Zoho offers several features, including a ticketing system, customer portal, and reporting. Besides simplifying customer support , the tool is also designed to help team members in different departments collaborate on customer issues.

Software Review 52

Software Review Systems Review Technical Review Leadership 52

User Pilot

JUNE 12, 2024

Regularly plan and coordinate sprints, closely collaborating with customers and the development team to prioritize requirements based on customer needs and resources utilized. Work with cross-functional teams, including customer support , design, and marketing, to ensure everyone is on the same page for a smooth release.

VP of Engineering 52

VP of Engineering Data Analysis Generative AI Interviewing 52

User Pilot

JUNE 27, 2024

Best tool for CX: Zoho Desk – The cloud-based help desk software by Zoho offers several features, including a ticketing system, customer portal, and reporting. Besides simplifying customer support , the tool is also designed to help team members in different departments collaborate on customer issues.

Technical Review 52

Technical Review Software Review Leadership Systems Review 52

ChurnZero

JULY 21, 2023

But Lynn says thats not the case: The customer experience should be the same but how you deliver it might be different. In our webinar, Scaling customer success Lynn shares how CS teams can scale their operations and outreach by implementing a digital strategy that uses automation and generative AI. Lynn: We did not.

Scale 52

Scale Customer Success Scaling Strategy 52

User Pilot

JUNE 12, 2024

Best tool for CX: Zoho Desk – The cloud-based help desk software by Zoho offers several features, including a ticketing system, customer portal, and reporting. Besides simplifying customer support , the tool is also designed to help team members in different departments collaborate on customer issues.

Leadership 52

Leadership Trends AI Onboarding 52

User Pilot

JULY 17, 2024

Additionally, consider gaining professional experience in entry-level customer-facing roles like a sales associate or customer support executive. Being a CX manager means juggling multiple responsibilities, from mapping user journeys to monitoring the impact of customer experience strategies.

Management 52

Management Sales Recruiting Sales Hiring Scale 52

Unbounce

APRIL 6, 2023

With the ability to generate AI content and schedule across multiple platforms from one central dashboard, you’ll be able to sit back and let this management tool do the heavy lifting. With the ability to import data from spreadsheets and generate AI-powered reports and dashboards, you’ll be able to see your data in a whole new light.

AI Search 52

AI Search AI Social Media Marketing 52

User Pilot

JULY 20, 2024

Additionally, consider gaining professional experience in entry-level customer-facing roles like a sales associate or customer support executive. Additionally, consider gaining professional experience in entry-level customer-facing roles like a sales associate or customer support executive.

Sales Recruiting 52

Sales Recruiting Management Sales Hiring Scale 52

User Pilot

JUNE 27, 2024

Best tool for CX: Zoho Desk – The cloud-based help desk software by Zoho offers several features, including a ticketing system, customer portal, and reporting. Besides simplifying customer support , the tool is also designed to help team members in different departments collaborate on customer issues.

Leadership 52

Leadership Market Research Healthcare Trends 52

How To Buy Saas

MAY 27, 2025

In 2025, foundation models or generative AIs like GPT-4, Claude, Gemini, and open-source LLaMA are reshaping AI research, software development, and SaaS products. Use cases: Claudes blend of capability and safety makes it popular in customer support chatbots, enterprise assistants, and coding tools.

Artificial Intelligence 40

Artificial Intelligence AI Search AI Software Review 40

SaaStr

JUNE 1, 2025

” Duolingo CEO Luis von Ahn (all-hands): “AI use will be part of what we look for in hiring. AI use will be part of what we evaluate in performance reviews. ” For B2B and SaaS Leaders: Your hiring, performance reviews, and team productivity all need to account for AI literacy.

AI Search 233

AI Search AI CTO Hire ChatGPT 233

Intercom, Inc.

DECEMBER 9, 2022

a text-generating AI, and according to OpenAI , it can generate text in a dialog format, which “makes it possible to answer follow-up questions, admit its mistakes, challenge incorrect premises, and reject inappropriate requests.”. Can ChatGPT power customer support? Des: What about customer support?

ChatGPT 279

ChatGPT Artificial Intelligence Technical Review Machine Learning 279